Highly recommend Greca for a stress free vacation. All logistics were taken care of, from hotels to transportation to people to meet you at each location. And you have the freedom to do what you want... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The tour guides and the tours were exceptional until we returned back to Cairo from Aswan. That's when Greca partner Dunas got involved. They wouldn't take us to our already booked room because of the... See more
Company replied
We had a wonderful time in Greece, and Greca was the perfect company to book through! The Elliniko package included the locations we wanted for our anniversary trip and everything was exactly as stat... See more
Company replied
I booked a tour through Greca Travel for my parents and selected the 4 star hotel option. The trip took place in the middle of last year. Unfortunately there was a significant booking err... See more
Company replied
Company details
Written by the company
Why greca? Through technology, personal service, and ambitious planning, Greca comes to uproot the bad habits of the tourism industry, change them and create greater opportunities for the traveler of the 21st century: * We are travelers, just like you! * No pressure. When you are ready, we will be! * Technology to add more and better value to your trip. * Complex products, easy to book, no buts! * Crystal-clear services and inclusions, no hidden costs! * It's your money. We compress the cost to the last penny and we never round up! * Flexible in payments, conditions, inclusions, and more. We listen to you! * 24-hour emergency center. We take care of you 365 days.
Contact info
Charokopou 2, Kallithea Athens, 176 71, Athens, Greece
- +18886654835
- hola@greca.co
- greca.co
4.0
Great
167 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great trip overall, but booking mistake acknowledged and complaint left unresolved.
I booked a tour through Greca Travel for my parents and selected the 4 star hotel option. The trip took place in the middle of last year.
Unfortunately there was a significant booking error made by Greca. The hotel reservation in Athens had been entered for 2026 instead of 2025. When my parents arrived they were told the booking did not exist and ended up waiting for around three hours while the situation was investigated and alternative accommodation arranged.
They were eventually placed in a different hotel (PLAY Theatrou Athens). While Greca stated that this hotel is also rated 4 mstar, the location and overall experience were very different from the original hotel that had been booked (Athenaeum Eridanus). Even the local tour guide commented that the area was not ideal for visitors.
Greca later acknowledged the booking mistake in writing and apologised. However, the response focused on explaining why the replacement hotel should be considered equivalent rather than recognising the disruption caused. When I replied requesting reasonable compensation for the affected hotel night, my message was never responded to and the matter was left unresolved. The way the situation was framed made it feel as though the issue was being minimised rather than addressed.
It is a real shame because the rest of the trip was great and the itinerary itself showed a high degree of promise. Mistakes happen in travel, but the real disappointment was the lack of accountability once the issue was acknowledged. When an issue did arise, customer service took no real accountability and effectively disappeared rather than working toward a fair resolution.
I was not asking for a refund for the whole trip, only reasonable compensation for the hotel night impacted by their error. Sadly, because of the way this was handled, I cannot recommend Greca Travel.
If Greca Travel is willing to revisit this and resolve the matter fairly, I would still welcome them reaching out.
12 June 2025
Unprompted review
Reply from Greca Travel
Dear Simon,
Thank you for taking the time to share your feedback.
First of all, we sincerely apologize for the reservation issue your parents experienced in Athens. While this was clearly an isolated booking error, it nevertheless caused inconvenience to them and we fully understand your disappointment.
We are pleased to hear that the rest of the trip and the itinerary were enjoyable, and we completely agree that the situation at the beginning of their stay should have been handled better.
After reviewing the case internally, we also recognized that your follow-up request for compensation was unfortunately not properly addressed at the time, and for that we sincerely apologize.
We have now reached out to you directly and offered a resolution to address the inconvenience caused.
We truly appreciate you giving us the opportunity to make things right and hope to demonstrate our commitment to providing a positive travel experience for all our travelers.
Kind regards,
Greca Travel Customer Care Team
Unprofessional and Deceptive – Avoid Greca Travel (Beware of Paula!)
I strongly advise against booking with Greca. My experience was characterized by a complete lack of transparency and a total disregard for the premium price paid.
Be extremely careful with the salesperson named Paula. She will promise everything you ask for to close the sale, but once the money is paid, she will cut off all communication. The post-sales people are consistently rude, unhelpful, and have no clue about your specific itinerary.
Deceptive Practices: They charge a heavy premium with the promise of "better" hotels and guides, only to provide a very poor selection of hotels and non-English speaking guides at the last minute.
No Transparency: They refuse to disclose specific hotel names or activity details until the very last second. Even then, they change itineraries without notice, leaving you with no control over your own holiday.
Outsourced & Uncontrolled: It is clear they use an outsourced model but have zero authority or quality control over the third parties they hire. You are essentially paying Greca to act as a middleman who disappears when things go wrong.
Failed Communication: Despite advertising a 24/7 emergency WhatsApp number, it never works when you actually need it. We were frequently left in the dark with no communication on what the next steps of our trip would be.
This company is unprofessional and operates with a "take the money and run" mentality. Save your stress and your budget by booking elsewhere.
Abandoned by "Customer Satisfaction" During a Visa Crisis
"Warning to all: Greca Travel provided an itinerary for my wife’s Schengen visa application (Chinese passport), then changed the entire plan on our travel day. This discrepancy created immediate issues with border authorities between Morocco and Spain.
We contacted their 'Emergency WhatsApp' number in a panic, only to be met by a useless bot that asked for our reference number 5 times and then went silent. The so-called Customer Satisfaction team doesn't exist to solve problems—they exist to justify their own negligence and challenge the customer instead of fixing their mistakes. They will never admit to gross wrongdoing; they simply defend it until you give up.
The downgrade from a promised 4A category hotel (like Hyatt Regency) to a "dirty" Stay In hotel is a clear breach of contract and a form of misrepresentation. You have strong grounds for a full or partial refund and official complaints.
Greca has a team called Customer Satisfaction - I’d like to give a massive shout-out to Greca’s leaders. Naming a team that is a stroke of comedic genius—it’s like naming a desert 'The Water Park.'
10 December 2025
Unprompted review
Reply from Greca Travel
We are sorry to read that your perception of the experience was negative. However, several statements in your review do not accurately reflect the services provided, and we would like to clarify the facts.
Your itinerary was a highly customized, 30-day, multi-country journey for your family, developed over a period of approximately seven months, beginning in May 2025. During this time, our sales and operations teams invested extensive effort in planning, revising, and coordinating the program in line with your repeated requests and questions.
Transparency & Accommodation Standards:
Prior to confirmation and payment, we clearly explained the distinction between local and international hotel classifications (including 4A vs 4B standards), particularly in destinations such as Egypt where hotel allocations and Nile cruise assignments are governed by local tourism authorities and finalized close to arrival. This process was communicated in advance and is standard practice in the region.
Hotel Information & Itinerary Management:
Contrary to the claims made, hotel options and operational details were shared throughout the planning phase, with clear explanations regarding destinations where final confirmations are issued shortly before travel due to regulatory and logistical constraints. No itinerary changes were made without operational necessity.
Communication & Support:
Following booking, your file was transferred from Sales to our Operations and Post-Sales team — a standard and necessary step to ensure hands-on, 24/7 logistical support before and during travel. This transition does not represent a cessation of communication. Our records show consistent contact via email, phone, WhatsApp, and live chat before, during, and after your trip.
Local Operations & Quality Control:
Greca works with long-standing local partners under direct contractual agreements and remains fully accountable for the services provided. In Egypt, we additionally upgraded your accommodation to a recognized 4-star hotel with pyramid views at no extra cost, as a goodwill gesture to enhance your stay.
Greca Travel has delivered the services exactly as booked and within the local, contractual, and operational frameworks clearly communicated in advance. While we regret that the experience did not meet your personal expectations, the suggestion of deceptive practices or abandonment of service does not reflect the documented reality of the extensive planning, communication, and support provided.
We wish you and your family the best in your future travels.
Customer Satisfaction team/Greca Travel
Excellent service all on time
Excellent service all on time ! Highly recommended
13 October 2025
Unprompted review
Reply from Greca Travel
Thank you for your comment! We’re happy to know your experience with our team was positive. We hope to assist you again in the future!
Very Disappointing
Our hotels were not central to the city. They were close to the train station but far from everything else. Once we checked into the hotels, we saw Greca Travel booked our rooms through Expedia. We could have done that ourselves. When I tried to change our hotel locations, nobody got back to me until the day before we were leaving which was too late to make changes. The pick-up driver they scheduled arrived at the time our flight landed and only could wait an hour. Greca never notified us that the lines for Customs were incredibly long on the weekends so the driver had to leave and we had to find our own transportation. Then at the end of the trip, the driver never showed up to take the five of us to the airport. Very disappointing!
9 June 2025
Unprompted review
Reply from Greca Travel
Dear Anne,
Thank you for sharing your feedback. Regarding your travel package “Barcelona, Valencia & Madrid by Train,” we selected hotels close to train stations to minimize transfer costs and provide easy access to various transportation options.
We did receive your requests for hotel changes and promptly checked availability. Unfortunately, the hotel you preferred was fully booked, and for Barcelona and Madrid, you chose to keep the original accommodations.
We were not informed of any issues with your airport transfer upon arrival. As for the departure transfer, although no receipt was provided, we have processed a refund for the taxi as a goodwill gesture.
We regret that some aspects of your trip did not meet your expectations and appreciate your input, which helps us improve our services.
Thanks.
Regards,
Greca Travel
Terrible experience!
Be very careful when purchasing a package with Greca: they do not deliver what they promise. In my case, they said all transfers were included, but they were not… Additionally, when I purchased the package, I specifically asked for all ferry routes to be on the high-speed ferry, but that’s not what happened. Even though I paid for it, they put me on a slow ferry from Mykonos to Athens, and I spent six and a half hours getting to Athens. I lost an entire day.
The most ironic part is that midway through the trip they sent an email asking how everything was going. I reported the problems, and they acted as if they never received it. I didn’t get ANY response. I requested a refund for the lost day, but all I got was silence.
On top of that, in Athens, the tours do not include a visit to the Acropolis or the museum. We paid a fortune and yet the package simply does not include visits to the two main points of interest.
I wrote a review on Greca’s website, but obviously, they didn’t publish it.
In short: avoid them—never travel with Greca.
21 May 2025
Unprompted review
Reply from Greca Travel
Dear Tatiana,
From the moment of your booking, we shared a detailed itinerary that clearly specified which transfers were included. For some of the tours you chose, transfers were not part of the package, and—as stated—you were expected to make your own way to the meeting points or directly to the sites. This was clearly outlined and agreed upon.
Regarding the ferry routes, your package did not include high-speed ferries for all legs of the journey. This was also clearly stated in the travel documents you received, and at no point did you request an upgrade.
As for the Acropolis and the museum in Athens, these are part of an optional tour that was not included in your package and was not selected during the booking process. Our itineraries are customizable precisely so each traveler can tailor their experience according to their interests and budget.
Finally, we did remove your review from our platform because it contained several inaccuracies that do not reflect the actual services you purchased or the clear information provided to you.
We encourage all travelers to carefully review their itineraries and communicate any requests or concerns in a timely manner so we can assist appropriately.
We wish you all the best in your future travels.
Thanks.
Greca Travel
Had a zoom conference call with George…
Had a zoom conference call with George regarding our upcoming trip to Greece. He was very responsive answered all our questions made some additional suggestions and supported the locations we chose. We will be doing a self drive holiday chose our locations and Greca is putting together a package for us.
1 June 2025
Unprompted review
Reply from Greca Travel
Dear Anne,
Thank you so much for your kind words and for taking the time to share your experience! We’re very glad to hear that George was helpful and responsive, and that you're feeling confident about your upcoming self-drive holiday in Greece.
We truly appreciate your 4-star rating and are always aiming to deliver a 5-star experience. If there’s anything you feel we could have done differently or better, we would love to hear your suggestions. Feel free to share your thoughts with us directly at cs@greca.co — your feedback is very important to us and helps us continue improving.
Wishing you an unforgettable trip, and we're here for anything you may need along the way!
Thanks.
Regards,
Greca Travel
Response was quick and agent offered…
Response was quick and agent offered her help
28 May 2025
Unprompted review
Reply from Greca Travel
Dear Sherry,
Thank you for highlighting the quick response and the helpful support provided by our agent. We’re always here to assist you with anything you need for your travel plans!
Looking forward to helping you again soon.
Thanks.
Regards,
Greca Travel
Excellent tours from Greca
We had taken Greca tours to
Athens, mykonos and Santorini
We had great time
Every thing was on time from the time we arrived at the airport
All drivers and guides who took us around were very friendly and helpful
Their job was commendable
We strongly recommend them
Communication was very apt
Thank you so much
In future we will contact
From Dr Lal David and family from Dubai
25 March 2025
Unprompted review
Reply from Greca Travel
Dear David,
Thank you so much for your wonderful words! We're truly happy to know you had such a great time exploring Athens, Mykonos, and Santorini with us.
It’s always our goal to make every part of the journey smooth and enjoyable, and it means the world to hear that our team made a good impression. Your recommendation is deeply appreciated, and we’ll be here whenever you’re ready for your next adventure.
Thanks you for choosing us.
Until the next destination!
Greca Travel
The experience and the staff is amazing!
21 March 2025
Unprompted review
Reply from Greca Travel
Dear Elena,
Thank you so much for your kind words! It truly means a lot to us to know that you had such a great experience with our team.
Hope to see you again soon for your next adventure!
Best regards,
Greca Travel
Trustworthy and professional
Professional and friendly team, well planned itinerary and true attention to detail!
21 March 2025
Unprompted review
Reply from Greca Travel
Dear Myrto,
Thank you so much for your kind words! It truly makes our day to know you had a great experience with our team. We put a lot of care into planning each trip, so hearing that you appreciated the details means the world to us.
Thanks you for choosing us.
Until the next destination!
Greca Travel
Sensational service
Sensational service. In addition to the various excellent package options available on the website, we were served with extreme attention and dedication to compose a model tailored to our needs.
24 March 2025
Unprompted review
Reply from Greca Travel
Dear Flavio,
Thank you for your kind words! It means so much to us that you felt truly cared for throughout the planning process. We love creating trips that are just right for each traveler, and we're so happy we could tailor something special for you.
Thanks you for choosing us.
Until the next destination!
Greca Travel
Excellent and very professional…
Excellent and very professional service!!!
21 March 2025
Unprompted review
Reply from Greca Travel
Dear Achilleas,
Thank you so much! Your kind words truly mean a lot to us. We love what we do, and knowing you had a great experience makes it all the more rewarding.
Thanks you for choosing us.
Until the next destination!
Greca Travel
BEst food for years
the staff were super friendly and quick to take our order. Our waiter was friendly and informative and made us feel welcome. I got squid and lamb. The lamb was probably the best dish I've had in a restaurant for several years. super tender, very well seasoned and perfectly prepared
27 February 2025
Unprompted review
Reply from Greca Travel
Dear Karsten,
Thank you so much for your amazing 5-star review! We're glad you enjoy your dinner tour and that the staff staff made you feel welcome and provided excellent service.
Thanks for choosing us!
Kind regards,
Greca Travel
Brilliant service 👏 prices competitive…
Brilliant service 👏 prices competitive and the staff called me to clarify my needs
Thank you so much and look forward to working with you guys.
12 January 2025
Unprompted review
Reply from Greca Travel
Dear Rosita,
We really appreciate your fantastic feedback! It’s great to hear that you were happy with both our service and the competitive prices. Our team is always here to help, and we’re excited to continue working with you on your future travels!
Thanks for choosing us!
Kind regards,
Greca Travel
Decent enough
This is the 2nd time that I'm booking my tour with Greca. First time was Greece and the tour went well.
This time, I wanted to visit Spain and Italy and I approached them again. Email replies were prompt for most times. They were flexible with the planning and accommodated with most of the requests.
However, my airport pick up didn't turn up and my 1st hotel reservation was not found. Though they gave a refund, it was still a very daunting experience in a foreign county.
Subsequently, the tour did went well.
Will I book with Greca again? Likely yes.
But do check the master voucher information very carefully. And do reconfirm all bookings before the tour
22 November 2024
Unprompted review
Reply from Greca Travel
Dear Margaret,
Thank you so much for your review and for choosing us again for your travels.
We’re sorry to hear about the initial challenges with your airport pickup and hotel reservation, but we’re glad that the rest of your trip went smoothly after that. We truly appreciate your patience as we worked to resolve those issues.
Your feedback about double-checking the master voucher and confirming bookings is extremely helpful, and we are certainly taking it on board to improve our processes moving forward.
We hope to welcome you back soon to create another memorable experience for you.
Thanks you for choosing us.
Until the next destination! ✈️
Kind regards,
Greca Travel
Excellent customer service
Excellent customer service, but some miscommunication between the expectations they offer and what actually their local operators provide. We had to rework our tour and pay a hotel on our own at the last minute, once I found out we be hosted far away from the city main attractions. (Türkiye)
Planning months ahead was meaningless, since they actually do the arrangements the week prior to the trip, resulting in unexpected surprises.
Tip: Ask all the questions before booking!
1 November 2024
Unprompted review
Reply from Greca Travel
Dear Johnny,
Thank you for taking the time to share your thoughts. We're sorry to hear that the clarity of our tour package conditions didn’t meet your expectations. We aim to provide all the necessary information at the time of booking, and your feedback helps us improve.
We're glad to hear that our team was able to assist you during your trip! We genuinely care about our customers and always aim to go the extra mile.
Regards,
Greca Travel
You do not pay attention to one’s…
You do not pay attention to one’s request. When someone puts a specific itinerary together you think it’s ok to change the request. That is what you have done to me.
17 September 2024
Unprompted review
Reply from Greca Travel
Dear William,
Thank you for sharing your feedback. We truly apologize if we did not meet your expectations regarding your itinerary.
While all of our packages are customizable, there are certain limitations in terms of what can be included in the same travel package due to various factors, such as timing or logistical constraints. We always strive to find the best possible solution for our customers, and we regret if these adjustments did not meet your needs.
We hope to have the opportunity to assist you again in the future.
Thanks.
Regards,
Greca Travel
I was left behind on the wharf…
I booked a Greca Tours Trip to 3 islands (Aegina,Paros and Hydra) on Tues. 20 Aug. 2024. Hydra being the first island, we were told to be back at the port at 12.55pm.
When I arrived at exactly 1.00pm, the boat had departed and i then paid 40 Euro for a ferry ticket back to Athens. i have taken many trips but never missed boarding a ship (Ferry) by 5 min . . .and never been left behind on the wharf. It is also important to note that the emailed confirmation of the activity was very poor compared to Get Your Guide Tours. I have also had great difficulty in communicating with Greca Tours in regard to a refund for this 3 island tour
Graeme Morris
20 August 2024
Unprompted review
Reply from Greca Travel
Dear Graeme,
Thank you for sharing your feedback. I’m sorry to hear about the inconvenience you faced. Our team informs all passengers to return to the port by 12:55 pm to ensure timely departure. Unfortunately, arriving at 1:00 pm meant that the boat had already left, as we must adhere to strict schedules.
Regards,
Greca Travel
Amazing food tour of Chania
Amazing food tour of Chania. Manos was an amazing guide who gave us so much insight into the city and took us to amazing venues to try different local foods. Do not have breakfast before you go! We were given so much amazing food. It was the highlight of our trip.
2 August 2024
Unprompted review
Reply from Greca Travel
Dear Charlotte,
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the food tour of Chania and that Manos made a positive impact on your experience. It’s great to know you loved the local food and that it became a highlight of your trip.
Best regards,
Greca Travel
do not use this agent
no services after sale do not wanted to know what is going on the sale
2 August 2024
Unprompted review
Reply from Greca Travel
Dear Michael,
We're sorry about your experience with our services. However, it seems there was a misunderstanding with your booking. You intended to reserve a private tour, but instead, you booked tickets for the hop-on hop-off bus service.
Unfortunately, you didn't get in touch with us unil the day of your tour, and you didn't have enough time in Athens to enjoy the bus tour and visit the Acropolis.
Thanks.
Regards,
Greca Travel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.