Graeme Morris

It's understandable that encountering payment issues can be inconvenient, Graeme Morris. We appreciate your feedback and would like to remind you that our platform accepts various payment methods, including credit cards. If you continue to experience difficulties, please visit our help center for assistance or fill out the contact form to reach our customer support team directly. Your satisfaction is important to us, and we're here to help!

Dear Graeme,

Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to know that you found your driver friendly, helpful, and professional. Your feedback is greatly appreciated and encourages us to continue delivering high-quality service.

We look forward to serving you again in the future.

Best regards,
Ferdinando
Customer Relationship Manager

Dear Customer,

We greatly appreciate you taking the time to share your feedback.

We're sorry to hear that you had a negative experience. However, it appears that your review relates to your experience with the planning of the ferry operator rather than Direct Ferries.

We have contacted the operator to inquire about the name of the ship you will be traveling on. They have responded that the ship’s name is not yet known, but once it is confirmed, it will be published on their website here: https://www.tp-line.hr/en/timetable.

As your review does not reflect your experience with the Direct Ferries website or our customer service team, we kindly ask you to consider revising your star rating to reflect your experience with Direct Ferries specifically.

We appreciate your understanding and will pass your feedback on to the ferry operator on your behalf. If there is anything else we can assist you with, please do not hesitate to let us know.

Kind regards,
Direct Ferries

Hello Graeme, thank you for your feedback. We're sorry to hear that your experience did not go as expected. We're currently looking into your case and will get back to you as soon as possible. Thank you.

Thanks for reaching out, Graeme. We're sorry you had this experience! Please send us your booking details at social.support@getyourguide.com from the email address associated with your booking, also mentioning your name on this review and we'll look into the possibility of a refund. Thanks!

Dear Graeme,

Thank you for sharing your feedback. I’m sorry to hear about the inconvenience you faced. Our team informs all passengers to return to the port by 12:55 pm to ensure timely departure. Unfortunately, arriving at 1:00 pm meant that the boat had already left, as we must adhere to strict schedules.

Regards,

Greca Travel

Dear Graeme Morris,

Thank you very much for your message.
Our prices are really unbeatable!

We have a wide range of suppliers, and we can therefore show the best offers so renters like you can choose the car that best suits their needs.

We're waiting for you on our site again soon.

Bruno Fernandes,
Community Manager

Dear Graeme,

Thank you very much for your positive feedback.
Our goal is to make the booking process even easier so that you can book the car you want on the dates you want as quickly as possible.

Your message is very important and motivates us.

Thanks again!

Bruno Fernandes,
Community Manager