Unprofessional and Deceptive – Avoid Greca Travel (Beware of Paula!)
I strongly advise against booking with Greca. My experience was characterized by a complete lack of transparency and a total disregard for the premium price paid.
Be extremely careful with the salesperson named Paula. She will promise everything you ask for to close the sale, but once the money is paid, she will cut off all communication. The post-sales people are consistently rude, unhelpful, and have no clue about your specific itinerary.
Deceptive Practices: They charge a heavy premium with the promise of "better" hotels and guides, only to provide a very poor selection of hotels and non-English speaking guides at the last minute.
No Transparency: They refuse to disclose specific hotel names or activity details until the very last second. Even then, they change itineraries without notice, leaving you with no control over your own holiday.
Outsourced & Uncontrolled: It is clear they use an outsourced model but have zero authority or quality control over the third parties they hire. You are essentially paying Greca to act as a middleman who disappears when things go wrong.
Failed Communication: Despite advertising a 24/7 emergency WhatsApp number, it never works when you actually need it. We were frequently left in the dark with no communication on what the next steps of our trip would be.
This company is unprofessional and operates with a "take the money and run" mentality. Save your stress and your budget by booking elsewhere.
Abandoned by "Customer Satisfaction" During a Visa Crisis
"Warning to all: Greca Travel provided an itinerary for my wife’s Schengen visa application (Chinese passport), then changed the entire plan on our travel day. This discrepancy created immediate issues with border authorities between Morocco and Spain.
We contacted their 'Emergency WhatsApp' number in a panic, only to be met by a useless bot that asked for our reference number 5 times and then went silent. The so-called Customer Satisfaction team doesn't exist to solve problems—they exist to justify their own negligence and challenge the customer instead of fixing their mistakes. They will never admit to gross wrongdoing; they simply defend it until you give up.
The downgrade from a promised 4A category hotel (like Hyatt Regency) to a "dirty" Stay In hotel is a clear breach of contract and a form of misrepresentation. You have strong grounds for a full or partial refund and official complaints.
Greca has a team called Customer Satisfaction - I’d like to give a massive shout-out to Greca’s leaders. Naming a team that is a stroke of comedic genius—it’s like naming a desert 'The Water Park.'
Reply from Greca Travel
We are sorry to read that your perception of the experience was negative. However, several statements in your review do not accurately reflect the services provided, and we would like to clarify the facts.
Your itinerary was a highly customized, 30-day, multi-country journey for your family, developed over a period of approximately seven months, beginning in May 2025. During this time, our sales and operations teams invested extensive effort in planning, revising, and coordinating the program in line with your repeated requests and questions.
Transparency & Accommodation Standards:
Prior to confirmation and payment, we clearly explained the distinction between local and international hotel classifications (including 4A vs 4B standards), particularly in destinations such as Egypt where hotel allocations and Nile cruise assignments are governed by local tourism authorities and finalized close to arrival. This process was communicated in advance and is standard practice in the region.
Hotel Information & Itinerary Management:
Contrary to the claims made, hotel options and operational details were shared throughout the planning phase, with clear explanations regarding destinations where final confirmations are issued shortly before travel due to regulatory and logistical constraints. No itinerary changes were made without operational necessity.
Communication & Support:
Following booking, your file was transferred from Sales to our Operations and Post-Sales team — a standard and necessary step to ensure hands-on, 24/7 logistical support before and during travel. This transition does not represent a cessation of communication. Our records show consistent contact via email, phone, WhatsApp, and live chat before, during, and after your trip.
Local Operations & Quality Control:
Greca works with long-standing local partners under direct contractual agreements and remains fully accountable for the services provided. In Egypt, we additionally upgraded your accommodation to a recognized 4-star hotel with pyramid views at no extra cost, as a goodwill gesture to enhance your stay.
Greca Travel has delivered the services exactly as booked and within the local, contractual, and operational frameworks clearly communicated in advance. While we regret that the experience did not meet your personal expectations, the suggestion of deceptive practices or abandonment of service does not reflect the documented reality of the extensive planning, communication, and support provided.
We wish you and your family the best in your future travels.
Customer Satisfaction team/Greca Travel