Jay Patel we found was very informative, polite and respectful without putting us under any pressure. Answered every question we had so that we were able to make an well informed choice. Without a d... See more
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Review summary
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Reviews shaping this summary
Having researched various companies we came up with Golden Leaves for both my wife and self. Our home visit was friendly, honest and upfront about our needs and wishes. There was no pressure at all... See more
Company replied
My interaction by phone and face to face was very friendly and non pressured. The process was very well explained with the plan choice levy to myself. They even waited approximately six months for m... See more
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We wanted to change from an Avalon funeral/cremation to a straight forward no-fuss cremation. We found that Golden Leaves were in partnership with Avalon, and that they could easily swap us over to wh... See more
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Company details
About Golden Leaves Funeral Plans
Written by the company
About Golden Leaves Funeral Plans
Golden Leaves Funeral Plans is dedicated to helping individuals and families plan ahead with confidence, clarity, and peace of mind. We understand that thinking about funeral arrangements can be difficult, which is why our approach is built around compassion, transparency, and respect at every stage of the journey.
Our funeral plans are designed to protect loved ones from unexpected financial and emotional burdens, ensuring that personal wishes are clearly set out and honoured when the time comes. We offer a range of flexible options to suit different needs and budgets, with clear pricing and no hidden costs.
From the first conversation through to ongoing customer support, our team takes the time to listen, explain, and guide - never rushing decisions or using pressure-based sales tactics. Our knowledgeable advisors are trained to provide straightforward information, answer questions openly, and support customers in making informed choices that are right for them.
At Golden Leaves, we believe trust is earned through honest communication and dependable service. We are committed to high standards of customer care and continually review our processes to ensure clarity, compliance, and reliability.
Planning ahead is one of the most thoughtful decisions a person can make for their family. At Golden Leaves Funeral Plans, we are proud to play a role in helping people prepare with dignity, reassurance, and the comfort of knowing everything is taken care of.
Contact info
Galago House, 163 Brighton Road, CR5 2YH, Coulsdon, United Kingdom
- 0800 85 44 48
- info@goldenleaves.com
- goldenleaves.com
4.8
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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No pushy salesman great product
No pushy salesman great product. Much cheaper than we thought
13 March 2026
Reply from Golden Leaves Funeral Plans
Dear Thomas,
Thank you for your review.
It’s good to know that you felt well informed and supported while making your arrangements.
We really appreciate you taking the time to share your experience.
If you have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
I was making enquiries about a plan for…my mother
I was making enquiries about a plan for my mother. I was a little anxious as I was unsure of the procedure.The advisor was calm and reassuring. There was no pressure or high pitched sales talk. He explained everything clearly and readily answered any questions. He was courteous and helpful throughout the conversation. Thank you
5 June 2026
Reply from Golden Leaves Funeral Plans
Dear Pat,
Thank you for your review.
We’re so pleased to hear that the agent who arranged your plan was helpful, patient, and took the time to listen and answer all of your questions. Providing clear and caring support throughout the process is very important to us.
We truly appreciate you taking the time to share your experience. Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Very knowledgeable and kind service
Lady that came round to the house was lovely, knowledge and was kind and respectful, got a plan that was right for us, easy to get sorted and in a timely manner, very supportive and helpful.
5 May 2026
Reply from Golden Leaves Funeral Plans
Dear Miss Hansen,
Thank you for your review.
We’re so pleased to hear that the agent who arranged your plan was helpful, patient, and took the time to listen and answer all of your questions. Providing clear and caring support throughout the process is very important to us.
We truly appreciate you taking the time to share your experience. Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
great service
from the first phone call we were well informed what was going to happen , the lady what came to our house explained every thing in detail , every thing went very smoothly
28 April 2026
Reply from Golden Leaves Funeral Plans
Dear John,
Thank you for your comments.
We’re glad that everything was explained clearly and that you were able to make your decision at your own pace.
We appreciate you taking the time to share your feedback. Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Great service and very helpful in…
Great service and very helpful in explaining everything
16 April 2026
Reply from Golden Leaves Funeral Plans
Good morning,
Thank you for your comments.
We’re glad that everything was explained clearly and that you were able to make your decision at your own pace.
We appreciate you taking the time to share your feedback. Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Reassurance in preparation
A friendly, informative and thorough conversation setting the plan up. The initial conversation with the local undertaker was a comfortable experience
25 April 2026
Reply from Golden Leaves Funeral Plans
Dear John,
Thank you for your review.
We appreciate that arranging a funeral plan is an important decision, and we’re pleased to hear that you felt comfortable and well supported throughout the process. Clear guidance and a considerate approach can make all the difference.
If you ever have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Mostly good experience
Mostly good experience. Rep good. Im okay with pricing. Issue with differences in brochure and verbally wording which rep had to get a written later as confirmation to me. I informed him to get rid of the brochure as they are all incorrect.
5 June 2026
Reply from Golden Leaves Funeral Plans
Dear Mr. Mills,
Thank you for your review.
We’re pleased that our agent was helpful during your arrangements. We’re sorry to hear there were some issues with understanding of the brochure and appreciate you bringing this to our attention. Your feedback will be shared internally as part of our ongoing service review.
If you ever have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Reply from Golden Leaves Funeral Plans
Dear Anthony,
Thank you for taking the time to share your feedback.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
No frills just did what we wanted it…
No frills just did what we wanted it was very quick well done you.
5 June 2026
Reply from Golden Leaves Funeral Plans
Dear Alan,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found the process clear and straightforward.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
A difficult subject explained clearly in the comfort of your own home
The professionalism of the undertaker who came to explain the options open to me.
All the pros and cons for a traditional cremation against a cheap and cheerful package.
19 March 2026
Reply from Golden Leaves Funeral Plans
Dear Rodger,
Thank you for your review.
We’re pleased to hear that you received a full explanation and that all options were clearly discussed with you. Ensuring our customers have the information they need to make an informed decision is very important to us.
We appreciate you taking the time to share your feedback. Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
No hidden costs.
They provided a clear table of prices and which services each plan covered. Very clear explanations of services.
23 April 2026
Reply from Golden Leaves Funeral Plans
Dear Jane,
Thank you for your comments.
We’re glad that everything was explained clearly and that you were able to make your decision at your own pace.
We appreciate you taking the time to share your feedback. Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Quick and easy to setup
Quick and easy to setup. Well described service and clear understanding from the discussion with the undertaker.
Plan does everything we need and the team were great to do deal with.
29 April 2026
Reply from Golden Leaves Funeral Plans
Good morning,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found the process clear and straightforward.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Every thing was dealt with politeness…
Every thing was dealt with politeness and was well informed on all matters. I was pleased to deal with a good company
14 April 2026
Reply from Golden Leaves Funeral Plans
Dear Mr. Lewis,
Thank you for your review.
It’s good to know that you felt well informed and supported while making your arrangements.
We really appreciate you taking the time to share your experience.
If you have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Very friendly and helpful
Very friendly and helpful, explained everything to us , but not very happy with the funeral company we got,
1 May 2026
Reply from Golden Leaves Funeral Plans
Dear Graham,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found our team members friendly and helpful.
Should you wish to explore alternative funeral directors whom operate under Dignity UK, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Very helpful and explained everything…
Very helpful and explained everything with each step.
4 March 2026
Reply from Golden Leaves Funeral Plans
Dear Marianne,
Thank you for your comments.
We’re glad that everything was explained clearly and that you were able to make your decision at your own pace.
We appreciate you taking the time to share your feedback. Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Reply from Golden Leaves Funeral Plans
Dear Jane,
Thank you for taking the time to share your feedback.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Peace of mind for me
Peace of mind for me , sent details to myself and my NOK ,all sorted
Many Thanks
5 June 2026
Reply from Golden Leaves Funeral Plans
Good morning,
Thank you for your review.
It’s good to know that you felt well informed and supported while making your arrangements.
We really appreciate you taking the time to share your experience.
If you have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
The lady was polite not forceful just…
The lady was polite not forceful just honest and said as it was would recommend golden leaves
5 June 2026
Reply from Golden Leaves Funeral Plans
Dear Keith,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found the process clear and straightforward.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Easy to sort out in the comfort of my…
Easy to sort out in the comfort of my home. Very friendly staff.
15 April 2026
Reply from Golden Leaves Funeral Plans
Dear David,
Thank you for your review.
We appreciate that arranging a funeral plan is an important decision, and we’re pleased to hear that you felt comfortable and well supported throughout the process. Clear guidance and a considerate approach can make all the difference.
If you ever have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Cremation Plan
The representative Manny that visited me was very helpful and helped me choose the right cremation plan. Thoroughly recommend Golden Leaves
17 April 2026
Reply from Golden Leaves Funeral Plans
Dear Heather,
Thank you for your review.
It’s good to know that you felt well informed and supported while making your arrangements.
We really appreciate you taking the time to share your experience.
If you have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
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