The items was worth alot of money, I was home expected someone to knock or press door bell but I found it outside, I work from home was home if I didnt go out that day it would have stayed there over... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The reason I give three stars is because of the delay in delivering the parcel. Three days in a row I was told it was out for delivery but obviously it wasn't and it was delivered on the fourth day.... See more
Company replied
Please Note: This review was not unprompted but a result of a direct email to me Parcels being thrown or dragged down the stairs because they are heavy and then just left leaning against the ho... See more
Company replied
I've been using GLS for many years, and the services they provide have improved significantly over the years. I receive all shipment information on time. The package is delivered correctly and left in... See more
Company replied
Company details
Written by the company
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Contact info
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Ireland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.2
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 59% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from GLS Ireland
Good morning,
Thank you for your feedback! We are delighted to hear that your driver was polite and helpful.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Delivery driver delivered my parcel to…
Delivery driver delivered my parcel to my place of work on 2nd floor. I was worried all day as my previous delivery with GLS was left on the ground floor wedged behind the banister in a very busy building and could have been stolen. So Thankyou to the delivery driver today who did his job correctly, I appreciate you.
25 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your kind feedback! We are delighted that our driver delivered your parcel securely to your second-floor workplace today.
We truly appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Excellent service wasn't at home but…
Excellent service wasn't at home but left in a safe place and left a note to tell me
Highly recommend
25 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic review! We are delighted to hear that you had an excellent delivery experience and that our driver was able to leave your parcel in a safe place with a note while you were out.
We truly appreciate your high recommendation and support. We look forward to your next delivery!
Warm regards,
GLS Ireland
The driver left the package outside the…
The driver left the package outside the gate on the public road for anyone to take. We were at home and all he had to do was ring the bell.
24 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
We apologise for the frustration caused by how your package was left on this occasion, while you were at home.
Please reply to our Trustpilot request with your tracking details so our customer service team can look into this matter further.
Warm regards,
GLS Ireland
Efficient and reliable service.
24 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your positive feedback! We are glad to hear that you experienced an efficient and reliable delivery service with us.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Excellent- efficient and professional.
24 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic review! We are delighted to hear that you experienced such an efficient and professional delivery service with us.
We always aim to provide a high standard, and your kind words mean a lot to our team. Thank you for choosing GLS Ireland, and we look forward to your next delivery.
Warm regards,
GLS Ireland
Package abandoned by courier
Package left outside front door.
Courier did not ring bell nor call me.
No consideration for security, for weather or good service.
24 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We note your feedback regarding how your package was left outside your front door without notification or consideration for weather and security.
Please reply to our Trustpilot request with your tracking details so our customer service team can address this delivery standard with our local driver.
Warm regards,
GLS Ireland
Reliable service
Reliable service. Parcels delivered when expected - accurate tracking service. Packaging always intact.
24 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks for letting us know! We're happy to hear your tracking was spot on and your parcels always arrive safe and sound.
Really appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
They said they are going to deliver my…
They said they are going to deliver my parcel on friday. I was home all day. They said that they have tried to deliver but couldn't which was total lies. They have delivered on Monday afternoon then.
24 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We note your feedback regarding the missed Friday delivery update and the subsequent delivery on Monday afternoon.
Please reply to our Trustpilot request with your tracking details so our customer service team can review the driver's notes and address this matter with our local operations team.
Warm regards,
GLS Ireland
Friendly chap that makes a huge…
Friendly chap that makes a huge difference 😄
24 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your feedback. We are glad to hear that our driver was friendly and made such a positive difference to your delivery experience.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for sharing your feedback. We are glad to hear that your package was safely delivered.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
They keep me informed on shipping…
They keep me informed on shipping details and delivery is always prompt.
24 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your feedback. We are glad to hear that you consistently receive prompt deliveries and appreciate being kept informed on your shipping details.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Parcel was delivered with care and…
Parcel was delivered with care and updated with email regarding time.
Thanks.
24 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your feedback. We are glad to hear that your parcel was delivered with care and that our email updates kept you well-informed of the delivery time.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for sharing your feedback. We are glad to hear that your delivery arrived on time and that everything went smoothly.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
For people here reading poor reviews of…
For people here reading poor reviews of GLS and seeing the company reply asking for tracking details as if they are going to look into it. Dont be fooled. They don't. Its all just lip service and deception to give the appearance they are engaging. In short, I wrote a review earlier this year regarding 2 missing packages never delivered. GLS replied in late July asking for details which I provided by email to them. I haven't heard anything from them since. 1 month has passed no follow up etc. Typical. As I said before they are a thundering disgrace of a company that clearly have little to no consequences for the thousands of packages never delivered as per all the views here let alone other platforms. For anyone interested I've posted my original trustpilot review below. Im sure they'll ask for details etc. Its all nonsense I'm reporting them to the CCPC at this stage they have to be made accountable for this complete disregard for peoples property.
Woeful experience with GLS. Two occassions this year, two pacakges never delivered with one listed as delivered and for the past 3 months the other is "still on its way to the final parcel destination" when i put the tracking number in. Their customer service is pointless with no ability to resolve their constant delivery issues. I pointed out that I never recieved a package but because their system said it was delivered this was thrown at me as an attempted defence. However, they couldnt provide any proof of delivery in the form of a photo and then eventually sent me a picture of a 'package' as proof of delivery with no surroundings visible or signature to prove receipt so essentially just sent me a picture of a non-descript package that could have been taken anywhere. I dont know having read all the similar reviews how they are in business and exist at this point. I dont know where all these missing pacakges end up but it has to be investigated. Awful awful disgraceful 'service' if you can call it that. What a disgrace of a company when you read their reviews
24 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We apologise for the frustration and concern regarding the lack of follow-up on your previous communication. We take matters of this nature seriously.
Please reply to our Trustpilot request with your tracking details so our management team can review the history of your case directly.
Warm regards,
GLS Ireland
The worst delivery service I've ever…
The worst delivery service I've ever used.
My parcel was marked as delivered but never arrived, and their driver forged my signature. The driver has a hidden number for no reason, and they said it's my phone settings issue! After 3 weeks of constant excuses, they said they couldn't locate my parcel. Customer service responds once a week with no solid solutions. Great service if you want to waste your time and never see the parcel.
5 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We note your feedback regarding the missing parcel, the delivery status, and your experience with our customer support team over the past few weeks.
Please reply to our Trustpilot request with your tracking details so our customer service management team can investigate this matter further.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good afternoon,
Thank you for your fantastic 5-star review! We are delighted to hear that you experienced a top-tier delivery with us.
We always strive to make every experience a great one, and your support means a lot to our team. Thank you again, and we look forward to your next delivery.
Warm regards,
GLS Ireland
To know when it's coming and where it's left, if not in a safe place
Delivery very quick m
21 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thanks for sharing your feedback with us! We are delighted to hear that your delivery was super quick and that our tracking system made it easy to keep track of your package every step of the way.
We always want to make the process as seamless as possible for you. Thanks again for your support, and we look forward to your next delivery.
Warm regards,
GLS Ireland
Delivered to the wrong house for the…
Delivered to the wrong house for the 3rd time
21 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We note your feedback regarding recurring misdeliveries to the wrong address.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this issue immediately with our local delivery team.
Warm regards,
GLS Ireland
So far no issues
So far no issues, they leave the parcel always in the same place so I don't have to go around looking for it. They also handle parcels well not throwing/brwaking them.
21 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for sharing your feedback. We are glad to hear that you have had a consistent and positive experience, with your parcels reliably placed in a convenient location and handled with care.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
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