not a great start, we just started using this company and already a customer couldn't find their delivery as it went to wrong place! No reply from customer service email in over 24 hours. This won'... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The reason I give three stars is because of the delay in delivering the parcel. Three days in a row I was told it was out for delivery but obviously it wasn't and it was delivered on the fourth day.... See more
Company replied
The items was worth alot of money, I was home expected someone to knock or press door bell but I found it outside, I work from home was home if I didnt go out that day it would have stayed there over... See more
Company replied
The actual delivery was very good. The parcel was heavy, and the driver carried it down to my house for me. The only thing I would say was that GLS just gave me a day that the parcel would arrive,... See more
Company replied
Company details
Written by the company
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Contact info
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Ireland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.2
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 1 month
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Just left at the door
All contents were in good condition but the box was just left outside the door for everyone to see. This is clearly a risk and I don't understand why couriers do this. I would not send anything with GLS because of this for fear of theft .
28 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We understand your concern regarding the delivery placement and the worry this causes for the safety of your items. We appreciate you letting us know about this experience.
Please reply to our Trustpilot request with your tracking details so our customer service team can review this delivery procedure with the driver.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for your feedback! We are glad to hear that your parcel was delivered on time.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Order 2 days late and still no sign
Order 2 days late and still no sign
Of it
28 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We apologise for the delay and understand how frustrating it is when a parcel does not arrive when expected.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this further.
Warm regards,
GLS Ireland
great over all experience
28 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that you had a great experience with us.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Customer service was great I was…
Customer service was great I was speaking to a Charley today she was absolutely brilliant very chatty and helped me a lot with tracking my parcel and helped me to understand about my inquiries today thanks so much Charley !!
28 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that Charley provided brilliant support and helped you clearly understand your tracking enquiries today.
We will certainly pass along your kind compliments to her and the rest of the customer service team.
Warm regards,
GLS Ireland
Took far too long to arrive
Took far too long to arrive. Since M&M moved to these guys delivery times have doubled.
28 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We apologise for the delays and understand how frustrating it is when a parcel takes longer than expected to arrive. We appreciate you bringing this to our attention.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this further.
Warm regards,
GLS Ireland
Arrived earlier than expected
Arrived earlier than expected. Great service.
28 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that your parcel arrived earlier than expected and that you enjoyed our service.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Very fast delivery and very nice…
Very fast delivery and very nice delivery driver. Always very polite and friendly a credit to ur team.
28 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that you experienced a very fast delivery and that our driver was so polite and friendly.
We will certainly share your kind compliments with the team. Thank you for choosing GLS Ireland!
Warm regards,
GLS Ireland
Very disappointing experience with GLS
Very disappointing experience with GLS. My parcel has not been delivered to me. GLS keeps sending me a photo showing a door with house number 8, while I live at 108B. I have no idea where this is or which street it is on.
I have asked GLS to provide the exact delivery location, but instead I keep receiving the same photo. Where am I supposed to look for my parcel? This is extremely frustrating and unacceptable.Very disappointing experience with GLS
26 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
We apologise for the frustration regarding the incorrect delivery location and the difficulties you experienced trying to get further details.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this address discrepancy directly.
Warm regards,
GLS Ireland
Your Mission if you choose to accept it.
Got a parcel delivered yesterday as the Eircode is confusing in our rural area the parcel was delivered to a new neighbour’s house next door which is currently under renovations, we got an email to say it had been delivered but when we got home no sign of parcel Normally would call into the neighbours but as mentioned under renovations. Spoke to Karl in the Customer Service Team this morning who was able to provide a photo of the house it was delivered to (next door neighbour) called over to builder who had taken the parcel in yesterday. Parcel received, Mission Accomplished thanks to Karl in GLS.
28 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for sharing your positive feedback and for highlighting Karl's helpful support! We are glad to hear that he was able to use the delivery photo to help locate your parcel with your neighbours' builders.
We will certainly pass along your compliments to Karl and the customer service team. Thank you for choosing GLS Ireland!
Warm regards,
GLS Ireland
Delivery by GLS couriers…. Unbelievable pleasant 😄
Didn't realise it was GLS couriers untill after I had purchased items online ... Due to past bad experiences I was horrified... Thinking the worst ... But I have to say was pleasantly surprised ... Delivery was excellent .. No shocks/surprises or not delivered at all ... Everything worked out fine... Good result ... New owners well done 👏👏... Long may it continue 👍
27 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that you were pleasantly surprised by your delivery experience and that everything went smoothly from start to finish.
We truly appreciate you giving us the opportunity to change your perspective, and we look forward to providing you with many more great deliveries.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for your feedback! We are glad to hear that you experienced a hassle-free delivery with us.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that you consistently receive your parcels on time and that we are providing the best experience for you so far.
We truly appreciate your support and look forward to your next delivery!
Warm regards,
GLS Ireland
Our ring door bell wouldn't work so the…
Our ring door bell wouldn't work so the driver rang me to confirm delivery.
Great service.
27 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your feedback! We are glad to hear that our driver went the extra mile to call you and ensure a smooth delivery when your doorbell wasn't working.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Completely unprofessionell Customer…
Completely unprofessionell Customer Service agent telling me that the package was left at the near gas station, which was not true. Only hours later the chauffeur cleared up the mess and the packages was located - not at the gas station!
27 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We apologise for the miscommunication regarding your parcel's location and any frustration caused during your interaction with our customer service team. We are glad that the driver was able to clarify the situation and ensure your packages were properly located.
Please reply to our Trustpilot request with your tracking details so our customer service management team can review this internal process further.
Warm regards,
GLS Ireland
Right house
I am happy the drivers can identify that some houses have a number and a letter. So they don't deliver my packages in a wrong house.
24 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for your feedback! We are glad to hear that our drivers are accurately identifying your address and ensuring your packages arrive at the right house every time.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Delivery service needs to learn from customer service !!1
The reason I give three stars is because of the delay in delivering the parcel. Three days in a row I was told it was out for delivery but obviously it wasn't and it was delivered on the fourth day.
However, if I was to rate the customer service, especially, Paola who I dealt with, I was very happy with their quick response to my enquiries and their genuine desire to resolve the issue.
26 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for your review. We apologise for the delivery delays you experienced over those three days, but we are very glad to hear that Paola provided quick and helpful support in resolving the issue.
We truly appreciate your balanced feedback and hope to provide you with a smoother delivery experience next time.
Warm regards,
GLS Ireland
Hand parcel to customer and not just drop outside the door
The items was worth alot of money, I was home expected someone to knock or press door bell but I found it outside, I work from home was home if I didnt go out that day it would have stayed there overnight didnt think that was smart move
25 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
We apologise for the frustration regarding how your parcel was placed outside on this occasion while you were at home.
Please reply to our Trustpilot request with your tracking details so our customer service team can look into this matter further.
Warm regards,
GLS Ireland
Absolutely frustrating from day 1
Absolutely frustrating from day 1. Monday I got an email saying my parcel was out for delivery. Not delivered. Tuesday the same thing. Nothing. Tracking then said it was back with the main area. Rang them and the lad said oh ya it's out for delivery tomorrow. That was yesterday and today still nothing. Absolute joke of a company. Waiting on the package as I'm going on holiday on Friday.
26 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We apologise for the frustration and ongoing delays with your delivery, especially given your upcoming travel plans.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate the status of your parcel directly.
Warm regards,
GLS Ireland
I highly recommend Paola
I highly recommend Paola, your customer service representative, for her excellent assistance and support. She responded promptly to my message and provided me with helpful information regarding my parcel. Her professionalism, patience, and willingness to assist made the process much easier and gave me confidence that my parcel was being properly handled.
I truly appreciate Paola’s excellent customer service and would like to commend her for the way she handled my enquiry. She is a great representative and a valuable asset to your customer service team.
25 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for your wonderful feedback! We are delighted to hear that Paola provided such prompt, helpful, and professional assistance with your parcel inquiry.
We will certainly share your kind compliments with her and the team. Thank you for choosing GLS Ireland!
Warm regards,
GLS Ireland
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