Adding to my previous review, I'm still not impressed about the fact that I got an email that my order was delivered on the night of 16th Oct, when it wasn't. Although, the order got delivere... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The delivery was made but I didn't know about it until I happened to walk up to the gate. If the GLS driver doesn't want to open the gate (simple push button) and drive down perhaps he/she can call me... See more
Company replied
Please Note: This review was not unprompted but a result of a direct email to me Parcels being thrown or dragged down the stairs because they are heavy and then just left leaning against the ho... See more
Company replied
The boxes were damaged, one item in the delivery was also damaged as a result and had a dent in the structure
Company replied
Company details
Written by the company
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Contact info
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Ireland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.2
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 64% of negative reviews
Typically replies within 1 month
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Prompt delivery,accurate notification
Prompt delivery,accurate notification
2 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are delighted to hear that your delivery arrived promptly and that you received accurate notifications throughout the process.
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth experience next time.
Warm regards,
GLS Ireland
On this occasion GLS got it right
On this occasion GLS got it right. Parcels delivered in perfect condition, all items present and correct. Put in most sheltered spot available on a very wet day. 100% satisfied this time.
2 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your feedback with us! We are thrilled to hear that you were 100% satisfied with this delivery, and we are especially glad our driver took extra care to place your parcels in the most sheltered spot during the wet weather.
We appreciate you taking the time to leave a review, and we look forward to providing you with another excellent experience next time.
Warm regards,
GLS Ireland
On time and intact
2 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are delighted to hear that your delivery arrived right on time and that the items were in perfect, intact condition.
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth and reliable experience next time.
Warm regards,
GLS Ireland
delivery service
The driver just dumped the order in our back door and left. didnt tell anyone that the order was there. tracking number 21588336754 (Reference: 63583)
2 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We note your comments regarding how your order was left at your back door without notification.
Please note that we are unable to look into this further or review the matter with our local depot without your tracking details. Kindly share your tracking information directly with our support team so we can proceed with checking the specifics of this delivery.
Warm regards,
GLS Ireland
Fast and informed that my package was…
Fast and informed that my package was delivered
30 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your feedback with us! We are always glad to hear when a delivery is completed quickly and our customers are kept well-informed throughout the process.
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth experience next time.
Warm regards,
GLS Ireland
Wrong house despite postcode, even proof shows it's wrong
Despite my postcode on order, driver delivered to my neighbours gate. I went home when i got the email saying delivered, but nothing at my house. I contacted customer service (agent was helpful) and the map location proof sent to me shows my house in picture being next door of where driver put them. The boxes were partially damaged and being by neighbors gate near a busy main road, very visible to passing traffic. Very unhappy with this and informed company whom i ordered from about this. Not first time I've gotten damaged parcels from gls, don't recommend.
21 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We note your comments regarding the delivery location, the photo proof, and the condition of the boxes.
Please note that we are unable to look into this further or review the matter with our local depot without your tracking details. Kindly share your tracking information directly with our support team so we can proceed with checking the specifics of this delivery.
Warm regards,
GLS Ireland
Delivered on time by a polite man.
30 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are very glad to hear that your delivery arrived on time and that our driver provided a polite and pleasant service.
We appreciate you taking the time to leave a review, and we look forward to serving you again soon.
Warm regards,
GLS Ireland
Excellent service
Excellent service! Next day delivery and great communication. I am really impressed with the service! Highly recommend and would use again.
30 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your wonderful feedback! We are thrilled to hear that you experienced next-day delivery and great communication, and we truly appreciate your strong recommendation.
We look forward to providing you with another excellent experience on your next delivery.
Warm regards,
GLS Ireland
Efficient safe and speedy
Delivery by friendly experienced gentleman- many thanks!
30 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that your experience was efficient, safe, and speedy, and we are especially glad your delivery driver made a positive impression.
We truly appreciate you taking the time to highlight our service, and we look forward to delivering to you again soon.
Warm regards,
GLS Ireland
Always on time.
30 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your feedback with us! We are always pleased to hear when deliveries consistently arrive on time.
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth experience next time.
Warm regards,
GLS Ireland
Paola was very helpful
Paola was very helpful
but the tracking from Germany ended on the 24/09/206, so my eta question was not answered because the tracking after it leaves Germany cannot be tracked?.
30 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your feedback with us. We are very glad to hear that Paola was helpful during your interaction, and we also note your comments regarding the international tracking updates.
Please note that we are unable to look into the specific transit status or provide an updated without your tracking details. Kindly share your tracking information directly with our support team so we can proceed with checking the current location of your parcel.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for sharing your feedback with us! We are always pleased to hear when a delivery is completed quickly and efficiently.
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth experience next time.
Warm regards,
GLS Ireland
Extremely unhelpful
Extremely unhelpful. I rang them and after the usual 5/7 minute wait time, they could not tell me what their own nearest pick up point was. They told me to ring the vendor (online merchant) to collect the parcel despite the fact that I had prepaid for a collection with GLS
30 September 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We note your comments regarding your experience with our telephone support and the information provided regarding your parcel collection.
Please note that we are unable to look into this further or review the matter with our team without your tracking details. Kindly share your tracking information directly with our support team so we can proceed with checking the status of your collection.
Warm regards,
GLS Ireland
They have lost 2 of my parcels
They have lost 2 of my parcels. I was told it would be delivered on the 23rd then i was told 25th, I phoned and they then said 28th, I phoned again and they wanted my invoice from Zara to locate the orders. I emailed them this as they requested and then I got an email reply directly from the email I sent saying they lost my email and to resend it because they are updating their CRM system. I will never order from anywhere that uses GLS again. It's put me off ever ordering anything further from Zara again incase it goes with GLS.
29 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We note your comments regarding the delivery status updates and the communication issues concerning your parcels.
Please note that we are unable to look into this further or review the matter with our local depot without the tracking details. Kindly share your tracking information directly with our support team so we can proceed with checking the status of your parcels.
Warm regards,
GLS Ireland
Parcel never been delivered,and shows…
Parcel never been delivered,and shows deliverd , delivery a parcel 3 days in a row ,still didn't receive my parcel,can someone in the office check things up,my parcel number is 61196516929
29 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We note your comments regarding parcel and the delivery status updates.
Please be assured that this matter has been forwarded to our team to check the status with our local depot. Kindly share any additional details directly with our support team so we can look into this further.
Warm regards,
GLS Ireland
GLS Courier service
GLS — can you please explain how a parcel can be marked as delivered when it was never delivered?
My parcel (2160038xxxx) was marked as delivered and I received an email confirming delivery. I had received nothing.
I contacted the sender, who confirmed that their system was also showing the parcel as delivered.
When I contacted GLS, I was then told there was no photographic proof of delivery and that it could take up to three days for the driver to contact me regarding redelivery. I asked to speak directly with the Limerick depot and this was refused.
Then this morning I received another email saying the very same parcel was now out for delivery again.
So which is it, GLS?
Was the parcel delivered or was it not?
If it was delivered, where is the proof and where was it delivered to?
If it was not delivered, why was your system — and the sender’s system — updated to say that it was?
I have tried contacting GLS again today to clarify this, but calls are now not being answered.
The parcel was originally due by the end of last Friday. Delays happen, but falsely showing an undelivered parcel as delivered is a completely different issue.
I would genuinely like GLS to respond to this review and explain exactly what happened to parcel 2160038xxxx, why it was marked as delivered, and why it is now apparently out for delivery again.
At the moment, the tracking information and communication from GLS simply cannot be relied upon.
29 September 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We note your comments regarding the tracking status and the delivery updates for your parcel.
Kindly share your full tracking details directly with our support team so we can look into the matter further.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good afternoon,
Thank you for sharing your feedback with us! We are always pleased to hear when a delivery is completed precisely as promised.
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth experience next time.
Warm regards,
GLS Ireland
The fact that it really was delivered…
The fact that it really was delivered and on the day
I found it easily and in a good place
28 September 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for sharing your feedback with us. We are very glad to hear that your parcel arrived on the scheduled day and that you were easily able to locate it in a good spot.
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth experience next time.
Warm regards,
GLS Ireland
Delivery was on time and handed over in…
Delivery was on time and handed over in person.
28 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your experience with us. We are always pleased to hear when a delivery arrives on schedule and is handed over in person.
We appreciate you taking the time to leave a review, and we look forward to serving you again soon.
Warm regards,
GLS Ireland
My parcel arrived very safely
My parcel arrived very safely
Thanks
28 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for reaching out and sharing your feedback. We are very glad to hear that your parcel arrived safely.
We appreciate you taking the time to let us know, and we look forward to providing you with another smooth delivery experience next time.
Warm regards,
GLS Ireland
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