Glasseslab Opticians Reviews 

818
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, welcoming, and professional during every visit to the shop. Consumers note the exceptional customer service and the personalized guidance provided when selecting new eyewear and lenses. A few other people also felt that the comprehensive eye tests were conducted efficiently with clear and detailed explanations. Reviewers are consistently pleased with the wide selection of available frames and the remarkably fast, seamless collection process. People also appreciate the ongoing support and aftercare offered long after the initial purchase is completed successfully.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting the welcoming atmosphere, excellent... See more

Product

People report positive experiences with product, expressing absolute delight with their new glasses and... See more

Service

Clients share profound satisfaction with the service, frequently highlighting friendly staff, thorough eye... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that knowledgeable and friendly... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the excellent fit, stylish frames,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent experience beautifully made glasses in Italy fitted with bifocal react to light very friendly staff I thought I’d treat myself to something special and I certainly left feeling very satisfie... See more

Rated 5 out of 5 stars

The eye test is always conducted efficiently and with good explanations. I feel I know what my eyes are doing! Choosing specs is difficult but help is always at hand. This time I came away with 2 p... See more

Rated 5 out of 5 stars

I received outstanding support from Glasseslab when I was experiencing discomfort with my glasses. The staff were thorough and professional in their care and response. I was very grateful for the ou... See more

Rated 5 out of 5 stars

I’ve used Glasseslab for past five years and can highly recommend them. The staff are very knowledgeable, friendly and accommodating, really great customer service and fabulous frames!


Company details

  1. Glasses Store

Written by the company

At glasseslab we offer a relaxing and friendly environment in which to choose your glasses. You'll find helpful and experienced staff are on hand to give you personal advice. We believe choosing new glasses should be simple. All our prices include single vision anti glare hard-coated lenses as standard. With practices in Bromley, Beckenham, and Greenwich, Glasseslab is more than just another optician. We’re here to change how you experience eye care: personal, professional, and always independent.


Contact info

4.9

Excellent

TrustScore 5 out of 5

818 reviews

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No recent history of asking for reviews

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4.9

All reviews

(818)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly and efficient

I have been going to this optician in Bromley for the past 3 years because the service is excellent, staff are helpful and knowledgeable.

3 February 2023
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Dear Min,

Thank you for your review and for coming back to us each time you need optical help.

Kind Regards,
The Glasseslab Team

Rated 5 out of 5 stars

Great service

The assistant Henry was very polite and helpful. He fixed my glasses while I waited, which was great. Thank you Henry.

28 January 2023
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Dear Gill,

Thank you for your review, I will make sure to pass your kind words to Henry!

Kind Regards,
The Glasseslab Team

Rated 5 out of 5 stars

Cubo addicted

I got my first Cubo glasses 2 years ago and received so many compliments.I was searching for so long to get some classy,chunky and fashionable glasses with affordable price.Then I started to following Cubo on social media,seeing new models with a wonderful color options.Then I have seen my new glasses on their Instagram and fell in love second time.My son got new pair of glasses for my birthday .I am so delightful.Also I am so happy with the staff who works in Glasseslab Bromley.They are very helpful,friendly and they give you plenty of time to decide to choose.I got my third pair of glasses from the same branch.I definitely recommend to everyone.By the way I send my special thanks to lovely Jess to help me.

17 December 2022
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Dear Seastar,

Thank you so much for your kind review. We are so happy to hear that you like our frames. I will make sure to pass your kind words to Jess.

Kind Regards,
The Glasseslab Team

Rated 5 out of 5 stars

Friendly staff replaced the nose buds…

Friendly staff replaced the nose pads on my Ray-Ban sunglasses within an hour.

29 September 2022
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Thank you for the great review, Wayne. We're here if you need any further help!

Kind Regards,

The glasseslab Team

Rated 5 out of 5 stars

Friendly staff

Friendly staff - found a minor defect with my Tom Ford frame and the staff already knew about it and had already ordered me a new frame and changed it over without any issues. Yes they are more expensive than say spec savers or boots but the quality of service and frame is worth it in the long run. You pay for what you get .

4 December 2022
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Hi RG,

Thank you for taking the time to leave a great review. We always strive to give the best service to our customers and we're glad you had a good experience!

Kind Regards,

The glasseslab Team

Rated 5 out of 5 stars

I have been with glasses lab for a few…

I have been with glasses lab for a few years and I have always had excellent service from all the staff. I would highly recommend them as I have already done.

3 December 2022
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Thank you for your lovely review and continued custom, Lynn. We look forward to seeing you again in the future!

Kind Regards,

The glasseslab Team

Rated 5 out of 5 stars

warm and friendly!

accidentally slept on my glasses and it was bended pretty badly ): went over to @glasseslab_london and Kelsey was super friendly and did a wonderful job at fixing my glasses. great experience!

12 November 2022
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Hello Denise,

Thank you very much for leaving us a review! We are always happy to help.

Kind regards,
The Glasseslab Team

Rated 5 out of 5 stars

Great experience, would recommend.

I needed an eye test and new glasses And chose this optician based on the excellent reviews and I wasn’t disappointed. The whole experience was very nice and the staff friendly, cheerful and knowledgeable and didn’t rush me. I had reminders for my eye test and was called when my glasses were ready to collect. I won’t be going back to a high street chain optician, nice to support an independent business, that’s not a conveyor belt.

1 October 2022
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Thank you for leaving a lovely review, Ana! We always aim to give the best service we can, and we'll be here next time you need us!

Kind Regards,
The Glasseslab Team

Rated 5 out of 5 stars

Professional service

Prompt, courteous, professional service. Staff helpful and friendly. New prescription varifocal glasses were ready ahead of time and no readjustments needed. I’m delighted with the new lenses and frames.

26 October 2022
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Hello M Huit,

Thank you for your review. We are delighted that you are happy with your experience with us!


Kind regards,
The Glasseslab Team.

Rated 5 out of 5 stars

Glasseslabs Bromley - Excellent

*Sorry for not posting sooner.*
I was looking for glasses frames from the 'Ipcress Files' and found Cutler & Gross, then found Glasseslab Bromley were stockists.

From the very start I was looked after by Henry and Jessica who both went the country mile, letting me try on many different frames (and even Jessica's own glasses to see if I liked them - I did!) I settled on 2 pairs Cutler & Gross frames; the same frames as Jessica's for my reading and computer and a 'Michael Caine' frame for everyday with transitions lens.

There were problems, due to Boots fitting my (old) normal frames with "narrow corridor" lens, which never felt right, gave me headaches and eye strain; so Henry, Jessica and Daniel all worked very hard to get my lens right on both pairs.

Glasseslabs were so warm & welcoming, friendly, nice and refreshingly patient. They were simply excellent from start to finish.

The shop was nicely laid out, so many frames to choose from and I tried on many, but with no pressure to buy. I was given plenty of time to look and options to come back another day if needed. I didn't and ordered my glasses there and then and never regretted it! My Cutler and Gross glasses are a pleasure to wear. Thank you Henry, Jessica and Daniel - you're all stars!

17 August 2022
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Dear Juan,

Thank you for such a nice and heartwarming review, it was our pleasure to help you find a good choice for your glasses.

Kind Regards,
Glasseslab Team

Rated 5 out of 5 stars

Went in to fix broken glasses and they…

Went in to fix broken glasses and they were amazing. Very quick and did it for free too! Thank you guys.

11 October 2022
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Hello Archana,

Thank you very much for leaving us a review!

Kind regards,
The Glasseslab Team

Rated 5 out of 5 stars

Greenwich - Amazing

I went into the Greenwich store and I can honestly say it is the best experience I’ve had at an opticians before. Kelsey was amazing and honestly made my day so much better. She was attentive, sympathetic and very kind. I cannot fault the customer service in store and I’m sure I’ll be back when my prescription changes. Thank you so much for making my awful day so much better :)

10 October 2022
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Hello Maddy,

Thank you very much for this lovely review! We look forward to seeing you again :)

Kind regards,
The Glasseslab Team

Rated 5 out of 5 stars

Lovely experience at Glasses Lab in…

Lovely experience at Glasses Lab in Greenwich. The team were very helpful in the process to choose my new glasses and the range of frames was interesting and wide. Great team, great shop!

30 September 2022
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Hello Charlotte,

We are glad that you had a good experience with us. Thank you!

Kind regards,
The Glasseslab Team

Rated 5 out of 5 stars

Excellent range of glasses and service…

Excellent range of glasses and service faultless.

4 October 2022
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Thanks for taking the time to leave us a review Amanda, we're glad you enjoyed your experience with us!

Kind Regards,
The glasseslab team

Rated 5 out of 5 stars

Five Star ⭐️ Always really happy with everyone a

Always really happy with everyone at Glasseslab.

Help-full and very professional and also really Nice!

1 October 2022
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Hello Patricia,

We are overjoyed that you have had good experiences with us. Thank you for the review!

Kind regards,
The Glasseslab Team

Rated 5 out of 5 stars

Fantastic selection of frames and…

Fantastic selection of frames and sunglasses plus friendly helpful staff. I went up to Canary Wharf to look for a high quality pair of sunglasses. Each store I visited gave me a different explanation vis a vis the benefits of high uva protection/polarisation/colour of lenses. I came home confused… and straight into GlassesLab at Greenwich. So pleased I did. Super friendly and helpful staff plus a far better selection of gorgeous and frames. Delighted with my purchase.

1 October 2022
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Hello Susan,

We are delighted that you are happy with your experience and fabulous frames from us!


Kind regards,
The Glasseslab Team.

Rated 5 out of 5 stars

I've been a customer of Glasses lab for…

I've been a customer of Glasses lab for several years and always received an excellent service from all staff, in particular James who has an excellent eye for detail. I picked up 2 sets of glasses on Saturday one for long distance and another for computer work both are perfect and very surprised how poor my previous computer glasses correction was! Can't praise Glasses Lab enough, years of professional service long may it continue. Thanks again to the whole Team.

10 September 2022
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Hello Pdc,

Thank you for taking the time to leave us a lovely review.

Kind regards,
The Glasseslab Team.

Rated 5 out of 5 stars

I really do appreciate the level of…

I really do appreciate the level of service that I always receive in GlassesLAB. The staff are never pushy just really helpful & will help you no matter what the problem is . I popped in only the other day as my new glasses needed an adjustment was not a problem . Told me to come back anytime if I had any other issues. I also like the prompt reply’s to emails very efficient. I will definitely be sticking to this branch.The selection of glasses they have are all extremely unique. All price ranges & you can pay instalments . Definitely do recommend.

6 September 2022
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Dear Jaylo,

Thank you very much for your kind words. We are always happy to help.

Kind Regards,
The Glasseslab Team

Rated 5 out of 5 stars

Everything was explained very well

Everything was explained very well. I was asked my opinion on things. The team made me feel very welcome and valued.

5 September 2022
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Dear Amanda,

Thank you for your review we really appreciate it.

Kind Regards,
The Glasseslab Team

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