Glasseslab Opticians Reviews 

818
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, welcoming, and professional during every visit to the shop. Consumers note the exceptional customer service and the personalized guidance provided when selecting new eyewear and lenses. A few other people also felt that the comprehensive eye tests were conducted efficiently with clear and detailed explanations. Reviewers are consistently pleased with the wide selection of available frames and the remarkably fast, seamless collection process. People also appreciate the ongoing support and aftercare offered long after the initial purchase is completed successfully.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting the welcoming atmosphere, excellent... See more

Product

People report positive experiences with product, expressing absolute delight with their new glasses and... See more

Service

Clients share profound satisfaction with the service, frequently highlighting friendly staff, thorough eye... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that knowledgeable and friendly... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the excellent fit, stylish frames,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent experience beautifully made glasses in Italy fitted with bifocal react to light very friendly staff I thought I’d treat myself to something special and I certainly left feeling very satisfie... See more

Rated 5 out of 5 stars

The eye test is always conducted efficiently and with good explanations. I feel I know what my eyes are doing! Choosing specs is difficult but help is always at hand. This time I came away with 2 p... See more

Rated 5 out of 5 stars

I received outstanding support from Glasseslab when I was experiencing discomfort with my glasses. The staff were thorough and professional in their care and response. I was very grateful for the ou... See more

Rated 5 out of 5 stars

I’ve used Glasseslab for past five years and can highly recommend them. The staff are very knowledgeable, friendly and accommodating, really great customer service and fabulous frames!


Company details

  1. Glasses Store

Written by the company

At glasseslab we offer a relaxing and friendly environment in which to choose your glasses. You'll find helpful and experienced staff are on hand to give you personal advice. We believe choosing new glasses should be simple. All our prices include single vision anti glare hard-coated lenses as standard. With practices in Bromley, Beckenham, and Greenwich, Glasseslab is more than just another optician. We’re here to change how you experience eye care: personal, professional, and always independent.


Contact info

4.9

Excellent

TrustScore 5 out of 5

818 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(818)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, very friendly and helpful staff that went above and beyond. Very impressed -- thank you Sam and Harley for all your help I would definitely recommend GlassesLab Greenwich!

24 June 2023
Unprompted review
Rated 4 out of 5 stars

Excellent service

Glasseslab have been our opticians for many years, the staff have always been friendly and efficient always helpful and patient with appointments for us due to my work commitments. They have always been truthful and honest with us, there have never been any issues, this is the reason we are still with them.
Excellent service by all with this team.

19 July 2023
Unprompted review
Rated 5 out of 5 stars

Very helpful and friendly staff

I visited Glasseslab Greenwich for an eye test and some new glasses. Everyone there was super friendly and helpful, totally putting me at ease during the eye test, and helped pick out some stylish new glasses, which was very appreciated, as I really struggle picking new ones by myself!

I also came back for a contact lens appointment and popped in for some adjustments to the glasses. Every time I've been in they've been more than happy to see and help me.

Overall my experience at Glasseslab has been excellent, thank you!

22 May 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

I bought a pair of sunglasses from Glasses Lab in Greenwich last year and found the staff really helpful. Today I went in to see if they could help me fix a different pair of sunglasses, which they very kindly did for free. Will definitely buy my next pair of glasses from them; customer service is excellent.

26 June 2023
Unprompted review
Rated 5 out of 5 stars

Amazing store

I visited Glasseslab Opticians to get a new pair of glasses and multi-focal, toric contact lenses. The staff in Greenwich were friendly, extremely professional, and very helpful. They carry a wide variety of frames and the staff love helping you to choose the right one. The Optometrist, Estelle, did such a fantastic job with the eye test that when my lenses came in, my vision was almost perfect. I would absolutely recommend Glasseslab

19 June 2023
Unprompted review
Rated 5 out of 5 stars

Top Notch products and Services.

This was a return visit to the Greenwich branch for me and I must say I was not disappointed.

All my tests were carries out with precision and my questions answered patiently.

I was also pleased that they had a wide selection of quality frames to choose from.

Sam, Sharon and Estelle treated me very well.

22 June 2023
Unprompted review
Rated 5 out of 5 stars

Kindness

These helpful opticians were great when the arm of my sunglassess had come off. With no fuss they fixed the glassess immediately and asked for no payment. Thank you so much.

19 June 2023
Unprompted review
Rated 5 out of 5 stars

The staff at the Bromley Branch are so…

The staff at the Bromley Branch are so friendly and welcoming but also extremely professional and helpful, nothing was too much trouble and the service they provide is truly first rate. These are my third pair of glasses from this shop and I can’t recommend them highly enough.

16 June 2023
Unprompted review
Rated 5 out of 5 stars

Simon from Greenwich

One of the arms of my glasses had come off. I popped into the Greenwich branch, and they fixed my glasses quickly and efficiently. They were friendly and helpful.

16 June 2023
Unprompted review
Rated 5 out of 5 stars

Very good service.

The staff at Glasseslab always remember you when you make a return visit. The are small enough to give you personal service. The technical side is excellent too and we have always been pleased with the advice given and the glasses we have purchased; the staff will go out of their way to ensure this is the case.

19 April 2023
Unprompted review
Rated 5 out of 5 stars

Another super happy customer

What a difference from the large, well known high-street chains I used to go to for years… Sam and team were super helpful, friendly and professional, that made choosing new frames quick and painless - I usually hate buying glasses. The team clearly enjoyed being there and helping customers and that made the entire experience really pleasant. Massive thanks and in case it’s not obvious, I love my new specs and highly recommend the store & team.

25 March 2023
Unprompted review
Rated 5 out of 5 stars

Helpful staff and great selection of frames

I went in for eye test and then also had my prescription glasses made too.

All of the staff were friendly and helpful.

Also the selection of frames and lenses is huge, with lots of great brand and styles to pick from. The staff were helpful at helping me pick the right frames too.

30 March 2023
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Dear Imran,

Thank you taking time and giving us review, we love hearing from our patients.

Kind Regards,
The Glasseslab Team

Rated 5 out of 5 stars

Very professional and helpful

Very professional and helpful! I am very happy with my new glasses and can highly recommend them to anyone else.

21 March 2023
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Dear Miran,

Thank you for leaving us a review. We are very happy you were able to find frames you like and thankful for your recommendations.

Kind Regards,
The Glasseslab Team

Rated 5 out of 5 stars

Caring and competent staff at Glasses Lab.

All of the staff at glasses lab are so helpful, listen to what I needed and went out of their way to help me make an excellent choice of glasses. I have really good glasses now that suit my face and fit with my hearing aids.

1 March 2023
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Dear Gaynor,

Thank you for your review. We are always happy to help!

Kind Regards,
The Glasseslab Team

Rated 5 out of 5 stars

We’ve been going to the Glasses lab for…

We’ve been going to the Glasses lab for a few years now and find them helpful, friendly and give a great service
We’ve never felt pressured to buy new frames or lenses as we have done with previous opticians. Can’t praise the staff and service enough.

28 February 2023
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Dear Nuvit,

Thank you for your kind words and praises.

Kind Regards,
The Glasseslab Team

Rated 5 out of 5 stars

Fabulous Find!

This is my first time using Glasses-lab in Greenwich. I will certainly be back!
All the ladies in the shop were friendly and efficient-especially recommend Sharon, who could not have been more helpful! Just such a pleasure. They have a great range of glasses-really modern and just a bit different. I also had my eye test done with them, and the lady was very informative and again, knowledgable.
I would highly recommend Glasses-lab Greenwich!

18 February 2023
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Dear Sharon,

Thank you for your kind review and your recommendations!

Kind Regards,
The Glasseslab Team

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