Glasseslab Opticians Reviews 

818
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, welcoming, and professional during every visit to the shop. Consumers note the exceptional customer service and the personalized guidance provided when selecting new eyewear and lenses. A few other people also felt that the comprehensive eye tests were conducted efficiently with clear and detailed explanations. Reviewers are consistently pleased with the wide selection of available frames and the remarkably fast, seamless collection process. People also appreciate the ongoing support and aftercare offered long after the initial purchase is completed successfully.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting the welcoming atmosphere, excellent... See more

Product

People report positive experiences with product, expressing absolute delight with their new glasses and... See more

Service

Clients share profound satisfaction with the service, frequently highlighting friendly staff, thorough eye... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that knowledgeable and friendly... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the excellent fit, stylish frames,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent experience beautifully made glasses in Italy fitted with bifocal react to light very friendly staff I thought I’d treat myself to something special and I certainly left feeling very satisfie... See more

Rated 5 out of 5 stars

The eye test is always conducted efficiently and with good explanations. I feel I know what my eyes are doing! Choosing specs is difficult but help is always at hand. This time I came away with 2 p... See more

Rated 5 out of 5 stars

I received outstanding support from Glasseslab when I was experiencing discomfort with my glasses. The staff were thorough and professional in their care and response. I was very grateful for the ou... See more

Rated 5 out of 5 stars

I’ve used Glasseslab for past five years and can highly recommend them. The staff are very knowledgeable, friendly and accommodating, really great customer service and fabulous frames!


Company details

  1. Glasses Store

Written by the company

At glasseslab we offer a relaxing and friendly environment in which to choose your glasses. You'll find helpful and experienced staff are on hand to give you personal advice. We believe choosing new glasses should be simple. All our prices include single vision anti glare hard-coated lenses as standard. With practices in Bromley, Beckenham, and Greenwich, Glasseslab is more than just another optician. We’re here to change how you experience eye care: personal, professional, and always independent.


Contact info

4.9

Excellent

TrustScore 5 out of 5

818 reviews

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No recent history of asking for reviews

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4.9

All reviews

(818)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent, friendly service. They take their time to ensure customers are well looked after, including excellent after care. I can strongly recommend.

12 October 2026
Unprompted review
Rated 5 out of 5 stars

Aisha, Jess and Sheila - gold standard

Aisha, Sheila and Jess in the Bromley Glasseslab are the epitome of gold standard, in terms of service, knowledge, skill and make you feel at ease from the moment you walk through the door to the moment you leave. Aisha makes an eye-test such an easy experience, can answer any question and is completely expert with the technology - and going from test to choosing frames and styles with Jess and Sheila is as seamless and stress-free as you could want.

7 October 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

I have used Glasseslab Bromley for many years for my glasses and sunglasses. In more recent years I have also used their Optician service as well. Glasseslab Bromley have always excelled at being very attentive to customer needs and providing honest feedback on frame and lens options. On this occasion, I was seen by James, Taj and Emese who provided great service as usual.

1 October 2026
Unprompted review
Rated 5 out of 5 stars

So helpful...

So helpful, so easy, so good at explaining your options.
Eye test expertly done and all the attention you'd expect from a professional independent operator.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Always outstanding service.

I have used glasses lab in Bromley for many years now . Always oustanding service and good selection of frames with their own signature range.

I got 4 pairs of new glasses this year plus sunglasses and am thrilled with them all. Aisha the optician is excellent then Em and jess in particular know their stuff with the frames etc... we selected some bolder options and transitions. Nothing was to much trouble as we tried a good nunber of frames . They gave me honest sincere advise on what did suit and did not suit me .

Not the cheapest but i am strong believer that you get what you pay for. I have a complicated varifocal prescription.

I would highly recommend .

1 August 2026
Unprompted review
Rated 5 out of 5 stars

HIghly Recommended Local Opticians

From going for my prescription to selecting glasses and lenses and then receiving the final product, the service was first class. On each visit I had a different team member but they couldnt have been more helpful, full of advice and not at all trying to do a sales pitch (which always puts me of a purchase!).
My third pair of glasses from here, always spot on, hence I go back. Highly recommended.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

The service I received was outstanding.

The service I received was outstanding.

I have a very complicated prescription, and have been going to the same optometrist for the last 20 years!! I wanted to try somewhere new.

I felt very at ease as the service was efficient and friendly, and they listened to my concerns.

The choice of frames was good and I’m delighted with the results

Will definitely be switching my contact lenses care over to them in the near future.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

I have now bought my third pair of…

I have now bought my third pair of glasses from Glasses Lab in Beckenham and am really pleased with them. They have a good range of frames, and the staff are extremely helpful and friendly. They picked out frames I would never have chosen for myself, but which I love. I also think they are very good value for money.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service - Greenwich branch

Exceptional service. The staff is very professional and friendly (Greenwich branch). A special mention goes to Suzana, who is always very attentive when offering advice and adjusting the glasses to ensure a perfect fit.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant opticians

Brilliant, friendly service at Beckenham branch. Tajera and the team were very knowledgeable and helpful. Fast, efficient and premium service from start to finish

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing staff and company

Aisha, Jess and Esme were all wonderful and provided a wonderful experience with glasseslab. All 3 deserve special recognition and a raise too!

20 June 2026
Unprompted review

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