Girl Meets Dress Reviews 

EASY PEASY! great dresses, loads of compliments, and fitted perfectly. Delivery was speedy and easy to send back.

Brilliant service. I was really struggling to find a dress for a ball and found great choices from Girl Meets Dress. Process was very straightforward and emails were replied to very quickly. Would definitely use the service again.

Poor Customer Service

Having ordered a dress for an event I received an email informing me that it wasn’t available and if I selected an alternative, for the inconvenience, they would allow me to choose an additional alternative free of charge. I sent my choices to be told that now I have to pay for them as 4 days was too long for me to make my selection and the payment had been cancelled. I was asked to pay for both dresses the free of charge option no longer being referred to.

I then received a phone call so tried to be helpful to discuss what had happened and explain from my point of view how confusing the messages were, suggesting maybe if there was a time limit for selection they maybe should have pointed that out in the email. My feedback was not appreciated and all I received back was a very inappropriate tone, no acknowledgement of any wrongdoing on their part and the whole thing was my fault. I ended the call having asked to be spoken to more kindly which was ignored.

I had a separate order placed for a hat, which during the phone call was confirmed to me had been posted yet the day before the event having not received I discover they have cancelled that separate order too.

I have spent far too much time on this for what should have been a simple process but beyond that the tone and lack of attempt to acknowledge how misleading and confusing the communication had been has really put me off.

I won’t be using them again and recommend that no one else does either with the attitude they have.

After placing my order for a 7 day hire and being informed 2 of my requested dress were not going to be available, they still had not been dispatched 3 days before the event ever though it states on the website 7 day hires should be received 5 days before the event date. When I emailed to cancel as they were not going to arrive in time, I was not informed of a £20 cancellation fee.

Note you are better off keeping the order and returning dresses unworn for a full refund than canceling and being charged £20.

When asked to provide proof T&C's were agreed to when ordering the request was ignored.

I had an actual situation with a major Royal event and failed delivery of something I’d ordered elsewhere. The team answered the phone quickly, sought to understand what I needed and dispatched within hours. It was seriously impressive. While I didn’t end up using any of the outfits they sent, I had no trouble returning anything and the communications and assistance were so wonderful. Would recommend 💯

I ordered a dress for an event in two sizes, but unfortunately one size wasn’t available. They then sent me several links to some similar dresses that were also available as another option. All of the dresses had similarities and were what I was looking for; there was nothing unsuitable.

I felt like they really went above and beyond for me.

I cannot recommend this company enough.

Girl Meets Dress helped me with getting me a dress for an event I was attending the NEXT day. When I left my evening gown in the states, I contacted them in a panic and they took the time to share their available options in my size, and delivered those options directly to my hotel within 6 hours! Thanks to Girl Meets Dress, I had a dress to wear, I looked amazing and saved so much money! It was a way more affordable optoin than purchasing a dress and saved me time from shopping store to store. To top it all off, they collected the dresses from my hotel after I left in a rush to fly home. Talk about service!! I couldn't be more impressed by their ability AND willingness to help me at the very last minute. I do NOT recommend leaving your dress behind.... and I do NOT recommend waiting until the last minute to find a dress, however I DO recommend this company to anyone, regardless of your circumstances!! I give them 5 stars, 2 thumbs up, and a standing ovation.

Great concept that has so much promise, but truly awful execution.

I had unlimited membership for a couple of months. The dresses were lovely when they arrived. Dresses are never in stock as advertised, rarely more than one available even when I placed an order for 8 months time. My Christmas Day order ‘wasn’t received’, dresses arrived often in the wrong size (ordered a size 12 got size 8, 10’s and 14’s), last order arrived over a day late and missed the even entirely.

Membership isn’t as advertised on the website, the showroom is no longer available, and you have to pay for return delivery even though it clearly says that delivery and return shipments are free.

Avoid

I ordered a dress (ORDER #34078) for a very special event and 2 x days before the event they emailed me to say the “dress wasn’t available” and sent me a link to some what I can only describe as frumpy old fashioned dresses nothing like the dress I had paid for almost £100! When I said I didn’t like them I received a reply that maybe if I was a 12 there would be more choice ! I am a UK 14! I had to very quickly buy a dress from ASOS which came the next day! Had to claim money back via PayPal. My friend has also had a terrible experience with them too :(

If you’d like me to share the photos via X or other social platform just so potential customers can see that it is a totally fake dress. I totally stand by my review. See points below:
* I never received the 30-day try on and paid for it. Please check my account for your own records.
* There is no label to show the designer.
* There is no waist band fitting as in the photo
* The fit is abysmal
* The fabric is cheap and not a reflection of the designer dress I have actually tried on from Revolve.
* The shoulder bows are half the size of the designer dress.
* There is no back strap joining both shoulders to hold in place.
* It isn’t even sewn particularly well, it’s ripped in places and threads hanging off.

Report me to Trust Pilot and I will certainly be sending the photos to Trading Standards, and now by the sounds of it to Trust Pilot.

I WAS totally 100% customer of yours and paid over £100 for this nightmare. Here is my order number below from your company via email -

Thank you for shopping with Girl Meets Dress! - #34155 (now go and check your records that I am 100% verified as a customer). I can post my confirmation email and photos on Insta if you prefer, or X?

The dress you sent me is utterly fake and a poor knock-off at that. It is on its way back to you, tracked and signed for so you are unable to get out of receiving it and giving me a full refund to put an end to this.

Amazing service, thank you so much with the last minute request. I will definitely be back very soon. Thank you.

Terrible experience.
I requested to hire a dress on Tuesday for an event on Friday. I use a lot of hire website and expected the item to arrive today (Thursday) instead I get an email requesting £20 delivery. Website says free delivery which should include special next day delivery which certainly does not cost £20. I’ve had to now go elsewhere for a dress but they have decided to charge me £20! I’m the one who has been inconvenienced and they want to charge me for nothing!

Just to clarify-today is Thursday so obviously I’m going to cancel as I needed it delivered today. I also did not blackmail you. You said you would issue a refund if I cancel my PayPal claim and do not leave a bad review. If the dress is so in demand for this weekend then you will still make a sale…. So I don’t see why you need to withhold any payment. 2 weeks notice to cancel when I only ordered 2 days ago…..

DO NOT RENT A DRESS FROM THIS COMPANY!!!!!! Unless your happy to flush your hard earned money down the toilet for toilet level product and service.

I rented a dress where the halter neck was too big it made the whole dress not fit and loose around the chest area and it was a backless dress. The dress was a size 8 which was the right size but the halter strap around the neck was not a size 8 it was very very long. I didn’t get to wear the dress at all and had to get something else super fast in a rush and spend more time and money on something I didn’t like at all but was running out of time juggling three little kids as the same time.

When I emailed the this company sent them VIDEOs of the failure of the halter neck they did nothing. I also contacted them to ask for another dress before the big event but they didn’t. There’s no one to talk to when you call them it just rings out and no one returns your calls.

They replied on email saying sorry but no compensation at all I spent £80 on this rubbish service and rubbish quality of a dress.

I would never recommend these guys to my worst enemy utterly useless company.

They probably think I have forgotten and gone away but I haven’t and will never forget how they let me down so badly and I do not want others to experience that kind of service ever again. Just taking your money and thinking it’s ok they have no obligations to provide any quality product or service to the customer at all. I run a business myself with a 1000 customers who I would never dare to treat so badly and just take their money.

If the company decides to man up and admit they messed up and want to give me a full refund then here’s my number 07753469749. If I don’t hear from you and it’s not resolved to my satisfaction of a full refund, then I will
have no choice but to continue posting this review everywhere else online to ensure everyone thinks twice before they order from you. The total destress you caused to me and then charging me for the pleasure is a disgrace you shouldn’t be in business at all as you don’t know how to treat your customers and value them. If anyone else wants to call me to hear it from the horses mouth feel free.

Parm 07753469749

You have responded to my review but denied there was a problem. So I will now report it to trading standards and let them deal with it. I can see you have many bad reviews from other customers.

If the trader breaches the contract for the supply of services by failing to meet the standards required under the Consumer Rights Act 2015, the consumer is entitled to repeat performance of the service or to a full refund.

Best and amazing dress best amazing clection and nice 👍

Really poor experience. Online chat only available. Was waiting 2 hrs and 15 mins for help and the chat person was actually very rude. Have screen shot conversation. No help, support or advice offered.
I think those who have good experiences with this company are the fortunate ones….take note of the poor service reviews the they are more likely to be correct

Please get a live update system so you can see what dresses are actually available

You cant see this and so when you rent a dress it might already be booked and then you have to wait for a refund

I had a pretty poor service.

I cancelled within their cancellation window, and they still charged me. I emailed them, and they ignored this.

I brought this up to my card company. I had to provide my card company with evidence of my cancellation and of GMD’s policies to get the refund.

I received a really passive aggressive email from GMD about the refund. I replied to this explaining I’d complied with their cancellation policy and that I’d brought the dispute because of them ignoring my emails- they then did not reply to this.

My experience of the unlimited membership wasn’t great. Dresses show as available on the website but 90% of the listed dresses weren’t available. This I could live with.

The reason I cancelled was that the dresses that did arrive were all a bit tired and often had some kind of damage. If they were my own dresses, I’d have donated them to a charity shop at that point and stopped wearing them. This wasn’t one dress, the overall standard was just quite poor.

Amazing service, so smooth and easy. The dresses arrived when they said they would, they were beautiful, my daughter wore one we sent them all back and the refund for the unworn dresses was processed the next day. I have told all my friends about you and cannot recommend highly enough