gingerchi.com Reviews 

195
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Ordered a Mothers Day gift for myself and my mom-I LOVE the silk pillowcases ! Also the jade comb that is wonderful for hair stimulation. I have been happy with all the products I have gotten over t... See more

Rated 5 out of 5 stars

I HAVE HAD THE PLEASURE OF USING SEVERAL OF GINGER CHI PRODUCTS. THEY ARE ALL GREAT PRODUCTS. I THINK YOU WOULD ENJOY THESE PRODUCTS AS I HAVE. LISTED BELOW ARE THE PRODUCTS I HAVE USED. MUSLIN F... See more

Company replied

Rated 5 out of 5 stars

I purchased several different jade guasha and bian tools along with face regenerative oil and juniper oil. The tools are effective and high quality, I'd recommend buying from Gingerchi over other bout... See more

Company replied

Rated 5 out of 5 stars

Love GingerChi! The website is secure and easy to navigate, which I appreciate. The products arrived in no time and I had the option to protect my purchase through Route, which I did take advantage... See more

Company replied

Company details

About gingerchi.com

Written by the company

Shop Jade Roller & Gua ShaTools
Shop Skincare Products
Shop Body Care Products
Shop Treatments
Blog

About GingerChi

GingerChi is a New York based Indie beauty Company using all-natural and pure plant-based ingredients. Based on the concept of yin yang and ‘Chi” this natural and organic Beauty line uses ginger and therapeutic essential oils to bring out beauty from within. Founded in 2011 by Anna Lam, the company also opened a Therapy Room in 2019, offering unique Treatments such Acupuncture and GuaSha Facials, Acupressure Body Massage and Rebalancing Deep Cleanse Facials.

Our Mission

GingerChi offers safe and alternative solutions with high quality ingredients without the plethora of chemicals. Hand made in small batches to ensure freshness, eco-conscious GingerChi uses sustainable packaging, plant based and wherever possible organic ingredients. The first to introduce the Jade Roller in 2012, GingerChi prides itself in sourcing the best quality and sustainable Facial tools and accessories from around the world to compliment the all-natural beauty line.


Contact info

4.9

Excellent

TrustScore 5 out of 5

195 reviews

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4.9

All reviews

(195)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Love the smell!

Love the smell, love the results!

24 April 2021
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Reply from gingerchi.com

Dear Anne - Thank you for taking the time to share your feedback. We really appreciate you support. From all of us at GingerChi.

Rated 5 out of 5 stars

I love this!

I love this! Really beautiful product

21 April 2021
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Reply from gingerchi.com

Thank you so much Olivia! Your review and support is much appreciated. Thank you for taking the time. Wishing you well and with good Chi - Team GingerChi

Rated 5 out of 5 stars

Thoughtful customer service

I was very pleased with the customer service I received! My order came with a thoughtful note and instructions for how to use my item (and a free pouch to keep my item in).

17 April 2021
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Reply from gingerchi.com

Dear Halle, it was our pleasure! We appreciate you taking the time to share your feedback and leaving the great review...Thank you from all of us at GingerChi!

Rated 5 out of 5 stars

Excellent products and service as…

Excellent products and service as always.

14 April 2021
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Reply from gingerchi.com

Dear Meg, thank you for you continuous support of GingerChi. We really appreciate it. Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Love my gua sha stone

I ordered a gua sha stone, and I couldn't be happier. The quality was perfect, and it came with clear instructions for how to use. I'm really happy I ordered through ginger chi, instead of amazon. Will definitely order from here again!

13 April 2021
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Reply from gingerchi.com

Dear Jordan, we are so happy you found us! We appreciate you taking the time to leave your feedback on the GingerChi Gua Sha stone. Thank you!

Rated 5 out of 5 stars

I give Ginger Chi 5 stars

I give Ginger Chi 5 stars. They never disappoint. From quality products to a beautiful presentation. And a fast delivery...I love ordering gifts for my family and friends and delight in their reactions. I just purchased 20 silk masks for a wedding, my son's, and can't wait to see how beautiful they will look.

10 April 2021
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Reply from gingerchi.com

Dear Jean - We appreciate you taking the time to leave a review for the GingerChi Silk Face Masks you purchased. We hope the wedding was amazing and the masks were a big hit. What a great idea for wedding - Thank you so much for sharing.

Rated 5 out of 5 stars

Very excited to try out the products…

Very excited to try out the products purchased from GingerChi. Received them yesterday, shipment was packed with care. Thank you.

3 April 2021
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Reply from gingerchi.com

Thank you for taking the time to leave a review Emily! We hope you enjoy your GingerChi products. Let us know if you have any questions. We are here to help.

Rated 5 out of 5 stars

I love all of the products that I…

I love all of the products that I purchased from Gingerchi. They are high-quality and come at a great price. When I made a mistake while checking out, the team was quick to reply to my email and get the issue fixed for me. They were so helpful and warm! I'll definitely buy from them again.

2 April 2021
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Reply from gingerchi.com

Hello Rose, it was our pleasure to interact with you. We are so happy everything worked out. Thank you for taking the time to leave a review. Your feedback and appreciation of GingerChi products means a lot to us.

Rated 5 out of 5 stars

Fast shipping

Fast shipping, communicative service, and great product!

20 March 2021
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Reply from gingerchi.com

Hi Molly, Thank you for taking the time to leave a review. It means a lot to us at GingerChi.

Rated 5 out of 5 stars

Love the product

Love the product, it’s exactly what I was looking for and is great quality. Came with a little personalized thank you which was so sweet

17 March 2021
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Reply from gingerchi.com

We are so happy to hear from you Corrine. Your GingerChi review is much appreciated! Thank you.

Rated 5 out of 5 stars

Receiving a box from GingerChi feels like the start of a beautiful experience.

Receiving a box from GingerChi feels like the start of a beautiful experience. The quality of their products is top notch. The extra step they take in their packaging matters. Many products come in their own individual drawstring bags, making it easy to store and care for them. The silk items that are already in protective packaging are slipped into pretty bags. I also appreciate the thorough instructions that come with some of their products.

10 March 2021
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Reply from gingerchi.com

Thank you for the great review Heloise! We really appreciate your feedback and your continual support of GingerChi!

Rated 5 out of 5 stars

My package arrived safely and very…

My package arrived safely and very neatly packed.

3 March 2021
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Reply from gingerchi.com

Hello Michelle. We are so happy you received your package. Please enjoy your GingerChi products and let us know if you need further assistance. We are here to help.

Rated 5 out of 5 stars

I've purchased many products from…

I've purchased many products from Gingerchi, and i"ve givevn good reviews because they are warranted. But what I've discovered in the last month is the A++ nature of the purifying oil cleanser. I've been using it twice a day, morning and evening, and cleaning my skin with a Clarisonic. And, Oh My, my skin is heavenly in the morning. Smooth, clean, and soft, and it does elicit comments from other women asking me what I use on my skin. I love these comments from others, but I'm really excited that this product does make a difference. I'm also happy Gingerchi is affordable. Truly hope others will give this a try and see if it does the same for them. And know, I don't work for them, I'm a teacher and very careful how I spend my money and want self-care products that "work"! Thank You Gingerchi for being there!

25 February 2021
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Reply from gingerchi.com

Dear Penny. You have been more than kind and generous with your support of GingerChi. We are so happy you are discovering and enjoying our products. You truly are a valued customer and part of the GingerChi family.

Rated 5 out of 5 stars

Ginger Chi products left me feeling like I spent a day at the Spa!

My first order arrived yesterday afternoon on the 17 February 2021 and I immediately started using the products and loved absolutely every items that I purchased! I will be placing another order very soon! Also before I placed my order I had a question and called Ginger Chi and had the pleasure to speak with Anna herself and loved her! I am so happy I found this company!!!

Shel
Centerport, New York

18 February 2021
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Reply from gingerchi.com

Thank you so much Shel! It was lovely to chat with you and glad i could be of help. So happy you are enjoying the products. Look forward to connecting again.

Rated 5 out of 5 stars

I haven't received this order yet but…

I haven't received this order yet but my last order was great!

6 February 2021
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Reply from gingerchi.com

Thank you Rockxie. We will look into your shipment and makes sure it gets out to you in a timely manner. Your support for GingerChi is much appreciated.

Rated 5 out of 5 stars

Quality + aesthetics

Beautiful packaging, real jade and high quality chem. free oil. Just what I was looking for!

20 January 2021
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Reply from gingerchi.com

Thank you for you review Elaine! We are grateful to receive your feedback on the GingerChi Jade roller and complimentary Regenerating Face Serum. Happy Rolling!

Rated 5 out of 5 stars

Very happy with purchase

Very happy with purchase.
Speedy delivery.
5 star.

12 January 2021
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Reply from gingerchi.com

Thank so much for taking the time to leave a review for GingerChi, David. We really appreciate it and hope we can continue to provide you with the best service you in the future.

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