We recently attended the Broughty Ferry branch with our frail elderly mother. She was keen to purchase a new bed for herself. We were met with a lovely , patient member of staff ( so sorry cannot reme... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- Furniture Store
- Bedroom Furniture Store
- Flooring Store
- Lighting Store
- Living Room Furniture Store
- Mattress Store
Written by the company
Gillies was founded in 1895 by James Gillies, moving to Broughty Ferry in 1906 as cabinetmakers, upholsterers and removal contractors before finally opening on the current site as 'House Furnishers' in 1939. Since then Gillies has continued to provide Scotland with the highest quality home furnishings, carpets and flooring. Gillies understands family life, and how important home is to you. This is why as an independent family run business we have helped furnish homes all over Scotland for over 120 years and continue to be one of Scotland's premier furnishing retailers responsible for helping you to create a home. In our showrooms you will find a huge selection of sofas, dining furniture, occasional furniture, beds, bedroom furniture, carpets and all types of flooring. Within our flagship Broughty Ferry store you will also find curtains, wallpapers, soft furnishings, linens, cookware, gift-ware and occasional lighting.
Contact info
180 Brook Street, DD5 2AJ, Broughty Ferry, United Kingdom
- 01382 477281
- sales@gillies.co.uk
- gillies.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 58% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service. Very helpful & accommodating staff in store. Kevin was very patient & kind. Carpet fitters were great and very pleasant. Carpet was fitted efficiently & professionally.
Delivery on time
Delivery on time and the guys very very helpful and attentive. Only reason not 5* is that wall brackets for bookshelf were missing.
Bought a new sofa from broughty ferry…
Bought a new sofa from broughty ferry shop was very pleased with it the service was great,Luke was so helpful, would shop there again. Emily Hendry
Always made to feel welcome
Always made to feel welcome, staff genuinely want to help , engage in conversation and feel valued every time
Buying outwith of Gillies local area.
Excellent experience purchasing long distance from Gillies. Staff were super helpful on the phone processing the order and delivery folks were brilliant. We have always used Gillies when buying furniture local and its great to know buying 100miles away is a pain free brilliant experience.
Incredible service
Kaylie and Lynn were amazing. I went into the shop with a very short time frame for delivery and quite a list of requirements. Both ladies thought outside the box to meet all of my needs. Couldn’t be happier.
Pilmorefrom…
Excellent customer service from everyone we dealt with. Kevin in carpets was wonderful as were the people who surveyed the job and put the flooring down. We could not believe how smoothly everyone went and the finish is fabulous.
Brilliant service from ordering to…
Brilliant service from ordering to taking delivery
They are offering a wide range of top…
They are offering a wide range of top quality furniture at competitive prices.The delivery and setting up on the day of arrival goes smoothly and to time, very professional delivery personnel.
Beautiful Furniture, and perfect service…
Lovely lads came and built up our new furniture. Asked where we wanted it and worked tirelessly until they completed it.
Very professional and beautiful furniture.
Great service
Great service from Kevin in Sales and thanks to Brian C. for doing such a good job in fitting our flooring.
Good delivery at stated time.
Good delivery at stated time.
Very polite and helpful delivery person and gave advice on chair leg protection for hard wood flooring.
Ethan the the furniture sales attendant…
Ethan the the furniture sales attendant was very helpful. There was no colour swatches alongside the chairs (which I purchased). He went out of his way to find them and then was very accommodating when I wished to see the colour swatches in the natural light.
Fantastic delivery experience
On time
Friendly staff
Built up the furniture which was unexpected
Took all the packaging away
Great service
When deciding on our purchase we didn't feel rushed, sales person was very informative. Quick and stress free delivery.
What I like about this company is that…
What I like about this company is that they are always on the case making sure that everything is right. The delivery, the installation or fitting, the quality of the product, right down to the last detail. Furthermore, there is that personal touch provided by local people, working for a local company; people you can trust! That's a rare thing these days. Thanks guys and girls. Another job well done. See you again soon. :)
1st Class Service!
Popped in to the store for a browse at new dining chairs. When we asked about certain models, the assistant was so helpful and friendly. She looked at different payment options and suggested stain cover. She made our purchase a great experience. Very efficient and 1st class service.
We opted to collect our goods from the storage facility behind Sainsburys. They asked what time we wanted to collect and had our chairs ready for us. All we had to do was reverse up to the door. The staff here were also very efficient and friendly.
Shop staff excellent and delivered on time
Shop staff excellent and delivered on time with no problem. Thank you
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








