Gillies Reviews 

10,101
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,633 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their exceptional helpfulness, professionalism, and extensive product knowledge, making the purchasing process pleasant and stress-free. Many people are delighted with the high quality of the products and consistently receive excellent service from initial purchase through to installation. The delivery and installation teams are consistently praised for their professionalism, efficiency, and careful handling, often going above and beyond to ensure a smooth setup. Reviewers also appreciate the clear communication regarding delivery schedules and the overall seamless coordination, leading to high satisfaction and repeat business.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, politeness, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the professionalism and... See more

Service

Customers had positive experiences with service, consistently praising the excellent and efficient support... See more

Product

Reviewers mention positive feedback about product quality, with many expressing satisfaction with their... See more

Quality

Customers consistently note positive experiences with quality, praising the high standard of furniture,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently attended the Broughty Ferry branch with our frail elderly mother. She was keen to purchase a new bed for herself. We were met with a lovely , patient member of staff ( so sorry cannot reme... See more

Rated 5 out of 5 stars

I had a really good experience when choosing and ordering my new flooring from Gillies. The sales woman Tracy was extremely professional and knowledgeable which helped make my decisions easy and stres... See more

Rated 5 out of 5 stars

Gillies is our one-stop shop for everything relating to our household. This time we bought 2 x rugs to compliment our recently refurbished lounge. They look great on our oak floor and were a very d... See more

Rated 5 out of 5 stars

Another great service provided by Gillies Aberdeen. All of our new Venjakob units arrived well packaged and were installed very proffesionaly in our living room. Gillies Aberdeen even managed to tie i... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Flooring Store
  4. Lighting Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

Gillies was founded in 1895 by James Gillies, moving to Broughty Ferry in 1906 as cabinetmakers, upholsterers and removal contractors before finally opening on the current site as 'House Furnishers' in 1939. Since then Gillies has continued to provide Scotland with the highest quality home furnishings, carpets and flooring. Gillies understands family life, and how important home is to you. This is why as an independent family run business we have helped furnish homes all over Scotland for over 120 years and continue to be one of Scotland's premier furnishing retailers responsible for helping you to create a home. In our showrooms you will find a huge selection of sofas, dining furniture, occasional furniture, beds, bedroom furniture, carpets and all types of flooring. Within our flagship Broughty Ferry store you will also find curtains, wallpapers, soft furnishings, linens, cookware, gift-ware and occasional lighting.


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(10,101)

1,624 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Very helpful & accommodating staff in store. Kevin was very patient & kind. Carpet fitters were great and very pleasant. Carpet was fitted efficiently & professionally.

10 July 2026
Rated 4 out of 5 stars

Delivery on time

Delivery on time and the guys very very helpful and attentive. Only reason not 5* is that wall brackets for bookshelf were missing.

14 July 2026
Rated 5 out of 5 stars

Buying outwith of Gillies local area.

Excellent experience purchasing long distance from Gillies. Staff were super helpful on the phone processing the order and delivery folks were brilliant. We have always used Gillies when buying furniture local and its great to know buying 100miles away is a pain free brilliant experience.

16 July 2026
Rated 5 out of 5 stars

Incredible service

Kaylie and Lynn were amazing. I went into the shop with a very short time frame for delivery and quite a list of requirements. Both ladies thought outside the box to meet all of my needs. Couldn’t be happier.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Pilmorefrom…

Excellent customer service from everyone we dealt with. Kevin in carpets was wonderful as were the people who surveyed the job and put the flooring down. We could not believe how smoothly everyone went and the finish is fabulous.

17 July 2026
Rated 5 out of 5 stars

Great service

Great service from Kevin in Sales and thanks to Brian C. for doing such a good job in fitting our flooring.

13 July 2026
Rated 5 out of 5 stars

Ethan the the furniture sales attendant…

Ethan the the furniture sales attendant was very helpful. There was no colour swatches alongside the chairs (which I purchased). He went out of his way to find them and then was very accommodating when I wished to see the colour swatches in the natural light.

6 June 2026
Rated 5 out of 5 stars

Great service

When deciding on our purchase we didn't feel rushed, sales person was very informative. Quick and stress free delivery.

11 July 2026
Rated 5 out of 5 stars

What I like about this company is that…

What I like about this company is that they are always on the case making sure that everything is right. The delivery, the installation or fitting, the quality of the product, right down to the last detail. Furthermore, there is that personal touch provided by local people, working for a local company; people you can trust! That's a rare thing these days. Thanks guys and girls. Another job well done. See you again soon. :)

13 July 2026
Rated 5 out of 5 stars

1st Class Service!

Popped in to the store for a browse at new dining chairs. When we asked about certain models, the assistant was so helpful and friendly. She looked at different payment options and suggested stain cover. She made our purchase a great experience. Very efficient and 1st class service.
We opted to collect our goods from the storage facility behind Sainsburys. They asked what time we wanted to collect and had our chairs ready for us. All we had to do was reverse up to the door. The staff here were also very efficient and friendly.

11 July 2026

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