Gillies Reviews 

10,062
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,633 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, extensive product knowledge, and professional approach, making the purchasing process pleasant and stress-free. Many people highlight the efficient and professional delivery service, noting that items arrive on time, are carefully installed, and packaging is often removed by the team. Consumers are very satisfied with the high quality of the products and the overall excellent service, which frequently leads to repeat purchases. While a few customers mentioned isolated instances of extended delivery waits or minor product issues, the vast majority reported a seamless and positive experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the professionalism and... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness and... See more

Product

Users describe positive interactions with product, highlighting the wide range of top-quality furniture and... See more

Quality

Customers had positive experiences with quality, consistently praising the high standard of furniture and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently attended the Broughty Ferry branch with our frail elderly mother. She was keen to purchase a new bed for herself. We were met with a lovely , patient member of staff ( so sorry cannot reme... See more

Rated 5 out of 5 stars

Excellent customer service from everyone we dealt with. Kevin in carpets was wonderful as were the people who surveyed the job and put the flooring down. We could not believe how smoothly everyone wen... See more

Rated 5 out of 5 stars

Gillies is our one-stop shop for everything relating to our household. This time we bought 2 x rugs to compliment our recently refurbished lounge. They look great on our oak floor and were a very d... See more

Rated 5 out of 5 stars

What I like about this company is that they are always on the case making sure that everything is right. The delivery, the installation or fitting, the quality of the product, right down to the last d... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Flooring Store
  4. Lighting Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

Gillies was founded in 1895 by James Gillies, moving to Broughty Ferry in 1906 as cabinetmakers, upholsterers and removal contractors before finally opening on the current site as 'House Furnishers' in 1939. Since then Gillies has continued to provide Scotland with the highest quality home furnishings, carpets and flooring. Gillies understands family life, and how important home is to you. This is why as an independent family run business we have helped furnish homes all over Scotland for over 120 years and continue to be one of Scotland's premier furnishing retailers responsible for helping you to create a home. In our showrooms you will find a huge selection of sofas, dining furniture, occasional furniture, beds, bedroom furniture, carpets and all types of flooring. Within our flagship Broughty Ferry store you will also find curtains, wallpapers, soft furnishings, linens, cookware, gift-ware and occasional lighting.


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(10,062)

1,589 reviews in the last 12 months

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Rated 5 out of 5 stars

1st Class Service!

Popped in to the store for a browse at new dining chairs. When we asked about certain models, the assistant was so helpful and friendly. She looked at different payment options and suggested stain cover. She made our purchase a great experience. Very efficient and 1st class service.
We opted to collect our goods from the storage facility behind Sainsburys. They asked what time we wanted to collect and had our chairs ready for us. All we had to do was reverse up to the door. The staff here were also very efficient and friendly.

11 July 2026
Rated 5 out of 5 stars

Absolutely brilliant

We have only had our furniture for one day but it looks beautiful and is so incredibly comfortable. I took out the insurance offered and this will ensure i can keep it looking as wonderful as it does now. The whole process was easy and communication was great. The delivery was really good too with both men doing a brilliant job in very warm weather. All round superb customer service and i would absolutely shop at Gillies in Perth again.

14 July 2026
Rated 5 out of 5 stars

Great service

Robert was extremely helpful and guided us through choosing both a mattress and a bed that suited our needs. His knowledge and friendly approach made the whole process easy and stress‑free. I would happily recommend this company to others.

16 June 2026
Unprompted review
Rated 1 out of 5 stars

Annoyed that online the Amtico floor…

Annoyed that online the Amtico floor cleaner was in stock. I live in Perth so requested a click and collect service, yet it took a WEEK to receive my goods from store pick up

30 June 2026
Gillies logo

Reply from Gillies

Hi Shona,

Thank you for taking the time to share your feedback. I am very sorry for the delay you experienced with your click-and-collect order and for the frustration this caused.

To give you some context on what happened, we actually had two of your items in stock at our Perth store, but the third had to be transferred from another location. Unfortunately, the transfer missed our weekly Perth delivery van, which delayed the arrival of your complete order by a week.

We completely agree that our communication should have been much better throughout this process. We are currently reviewing how we handle stock transfers and customer updates to ensure this doesn't happen again.

Apologies again for the delay and thank you for leaving a review.

Regards,

Ross Holder
eCommerce Manager

Rated 5 out of 5 stars

Good deal on the carpet

Good deal on the carpet, the fitters did a grand job quick and professional.
They arrived late in the day, it seemed to us they had a number of other jobs which had delayed them. Unrealistic programming by somebody.

13 July 2026
Rated 5 out of 5 stars

The whole experience was excellent.

Sales people at the shop were informative and helpful. Having ordered and paid the deposit we were given an accurate waiting time. Arranging delivery was also excellent: we were told the day and then the time of which the delivery would take place. The two delivery men were very polite and professional, and were a credit to the company.

9 July 2026

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