Easy to park, frequent and efficient bus service. Great (and free) for picking up and dropping off other people flying as well. The only thing is the bus announcement taking you back says you shou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We went to Majorca for a week and it was well worth a little bit of extra money just to be terminal adjacent. It would be helpful though if the car park had those green lights above bays to show you w... See more
Company replied
Easy booking, can be cancelled if needed. Loved that that barrier rose automatically having read our numberplate, so no tickets required. Car park only about five minutes covered walk from the north t... See more
Company replied
Super easy to book online. Not bad pricing for August. Directions are straightforward. Found the car park easily & luckily a disabled vehicle space. Make sure you don’t park in disabled bays marked ‘a... See more
Company replied
Company details
Written by the company
Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.
Contact info
Horley, RH6 0NX, Gatwick, United Kingdom
- gatwickairport.com/parking
4.6
Excellent
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service highly recommended 5 stars
Fantastic service highly recommended
13 August 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Ian
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick due to finding the service fantastic and we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Parking was just easy
Parking was just easy, parked and hopped on the shuttle bus head to the airport, on returning the bus was very frequent. Would definitely recommend it.
13 August 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Omar
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Really good
Really good, convenient easy parking …… signage upon arrival could be a bit clearer but maybe this was just because it was my first time using this particular car park and I wanted to be absolutely sure I’d parked correctly
9 August 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Lizzy
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and convenient, we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Reply from Official Gatwick Airport Parking
Dear Sean
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Have used Gatwick official parking many…
Have used Gatwick official parking many times, always excellent.
12 August 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear John
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick due to finding the parking excellent and we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Avoid “valet” parking
Booked valet parking at Gatwick north terminal because I had a flight landing very early in the morning and I was travelling alone with my two young children, so wanted the convenience and speed to get out quickly. This did not materialise!!
My flight was 1.5 hours delayed, and when I arrived to collect my car they said it was still in the secure lock up and would be an hour wait for it to be delivered to the valet car park. There were multiple people in the same situation. So with my 1.5 hour flight delay and then an additional 1 hour delay for my car, the delivery of my car was 2.5 hours late! This was very painful and tiring at 2am on a Sunday morning after hours of travelling. Safe to say I will NEVER use valet parking again.
16 August 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Rebecca
Thank you for taking the time to share your feedback regarding your recent experience with us.
I'm sorry to hear your vehicle was returned to you later than expected.
We aim to return our customer’s vehicles at date/time requested we’re disappointed to hear this hasn’t been your experience with us and of the impact this has had on your return to Gatwick.
Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.
Kind regards
Gatwick Customer Services
Easy and well organised.
I liked that you just leave the car at the office and they park it later.
Bus to return was right outside the arrivals door.
11 August 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Grant
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and well organised, we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Cannot register car on Mygatwick app
Have spent over a week trying to add new car to our dropoff account on "Mygatwick". The app refuses to recognise the registration number which is OK on government websites and we have the V5. Have logged problem with them twice but no reply
5 August 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear David
Thank you for taking the time to share your feedback regarding your recent experience with us.
I'm sorry to hear of the difficulties you’ve experienced with your myGatwick account updateing to a new vehicle registration.
We would expect our customers to be able to update the registration details on the myGatwick account and I am sorry you have not been able to do this as of yet. It can sometimes take up to 4 weeks for the DVLA to update our system with new vehicle registrations. You can still make new bookings by entering the new vehicle registration manually at the checkout stage.
Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.
Kind regards
Gatwick Customer Services
Parked my car with no worries
Parked my car with no worries. The bus shuttles was easy to get onto and easy to find during the return.
4 August 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Matawalu
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick due to being able to park with no worries and that the shuttle bus was easy to find, we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Parking was ok after we had found a…
Parking was ok after we had found a space,it not normally that busy.
11 August 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Vinny
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your overall positive experience at Gatwick due to finding the parking was ok and we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Simply very good service
11 August 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear H Farboodi
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick due to the very good service and we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Worth it
I mean, we would all like it to be cheaper but I had a really good experience. Very organised. Very approachable. I don’t like that they don’t like being phoned and so make it very hard but I can understand why they do that. Just remember that if you arrive early by hour an hour or so, they’re not going to charge you extra. They are flexible though they could make this clearer in their info. When I was unable to collect my car as planned they managed to come up with a solution for allowing my daughter to pick up my car.
4 August 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Ruth
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick due to finding the parking experience good, organised and the staff approachable, we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Smooth booking and easy to hand over…
Smooth booking and easy to hand over car. Seamless collection too. Friendly staff and easy access to airport. A small scuff on car is being investigated but I'm sure that'll get resolved no problem.
14 August 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear MyView
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick due to finding the booking process smooth with easy handover and collection, we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Valet parking recommended
Was a relaxing experience, no stress of getting from remote car parks, only negatives is the queuing at car park 6 and the narrow turns in the car park.
5 August 2026
Reply from Official Gatwick Airport Parking
Dear Terence
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick due to finding the Valet parking a relaxing experience and we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Reply from Official Gatwick Airport Parking
Dear Martin
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick due to finding the website easy to use and we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Reply from Official Gatwick Airport Parking
Dear Martin
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and that it was easy to book, we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Straight forward parking with no issues
5 August 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear David
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick due to finding the parking straight forward with no issues and we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Very simple and easy to book
Very simple and easy to book
Parking close to the airport
8 May 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Colin
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick due to finding the booking simple and the parking close to the airport, we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Great Airport Parking Experience!
Booking was straightforward and the whole process was hassle-free. I left my car for a week and both the drop-off and collection were smooth and efficient. Would definitely use the service again.
11 August 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Kiran
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick due to finding the booking straight forward and the parking hassle free, we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Parkingbokay if you can navigate the wayfinding around Gatwick which is poorly planned.
Parking was good and easy, buses regular. Only downside is navigating Gatwick road system. And the wayfinding is terrible. No sign for Long Stay buses on the main board in arrivals just a small sign above a door. Even then which bus stop to go to on arrival back was contradictually and we waited at the wrong stop before seeing different sign. Sort the wayfinding for the buses so it makes sense and easy to see. Also sort the roads out. Driving through car parks to get in and out is just poor planning. We used the Gridserve and had to go in a car park to get out again. Poorly sold plot location in my veiw without proper planning for exit.
11 August 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Roy
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your overall positive experience at Gatwick due to finding the parking easy to use with regular buses and we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.