Official Gatwick Airport Parking Reviews 

20,673
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

We went to Majorca for a week and it was well worth a little bit of extra money just to be terminal adjacent. It would be helpful though if the car park had those green lights above bays to show you w... See more

Company replied

Rated 5 out of 5 stars

Excellent Gatwick Airport Parking for Long Stays I had a very good experience with the long-stay car park at Gatwick Airport. It was reasonably priced and offered great savings, especially for... See more

Company replied

Rated 5 out of 5 stars

Easy to park, frequent and efficient bus service. Great (and free) for picking up and dropping off other people flying as well. The only thing is the bus announcement taking you back says you shou... See more

Company replied

Rated 5 out of 5 stars

Easy booking, can be cancelled if needed. Loved that that barrier rose automatically having read our numberplate, so no tickets required. Car park only about five minutes covered walk from the north t... See more

Company replied

Company details

  1. International Airport
  2. Parking Lot
  3. Public Parking Space
  4. Valet Parking Service

Written by the company

Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21K reviews

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4.6

All reviews

(20,673)

3,988 reviews in the last 12 months

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Rated 5 out of 5 stars

Parked my car with no worries

Parked my car with no worries. The bus shuttles was easy to get onto and easy to find during the return.

4 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Matawalu

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to being able to park with no worries and that the shuttle bus was easy to find, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Parking was ok after we had found a…

Parking was ok after we had found a space,it not normally that busy.

11 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Vinny

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick due to finding the parking was ok and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Simply very good service

11 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear H Farboodi

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the very good service and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Worth it

I mean, we would all like it to be cheaper but I had a really good experience. Very organised. Very approachable. I don’t like that they don’t like being phoned and so make it very hard but I can understand why they do that. Just remember that if you arrive early by hour an hour or so, they’re not going to charge you extra. They are flexible though they could make this clearer in their info. When I was unable to collect my car as planned they managed to come up with a solution for allowing my daughter to pick up my car.

4 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Ruth

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking experience good, organised and the staff approachable, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Smooth booking and easy to hand over…

Smooth booking and easy to hand over car. Seamless collection too. Friendly staff and easy access to airport. A small scuff on car is being investigated but I'm sure that'll get resolved no problem.

14 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear MyView

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the booking process smooth with easy handover and collection, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Valet parking recommended

Was a relaxing experience, no stress of getting from remote car parks, only negatives is the queuing at car park 6 and the narrow turns in the car park.

5 August 2026
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Terence

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Valet parking a relaxing experience and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Gatwick Airport Parking website

Easy to use.

15 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Martin

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the website easy to use and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy parking

Easy parking. Easy to book.

Would definitely use again.

5 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Martin

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and that it was easy to book, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Straight forward parking with no issues

5 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear David

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking straight forward with no issues and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very simple and easy to book

Very simple and easy to book
Parking close to the airport

8 May 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Colin

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the booking simple and the parking close to the airport, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Great Airport Parking Experience!

Booking was straightforward and the whole process was hassle-free. I left my car for a week and both the drop-off and collection were smooth and efficient. Would definitely use the service again.

11 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Kiran

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the booking straight forward and the parking hassle free, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Parkingbokay if you can navigate the wayfinding around Gatwick which is poorly planned.

Parking was good and easy, buses regular. Only downside is navigating Gatwick road system. And the wayfinding is terrible. No sign for Long Stay buses on the main board in arrivals just a small sign above a door. Even then which bus stop to go to on arrival back was contradictually and we waited at the wrong stop before seeing different sign. Sort the wayfinding for the buses so it makes sense and easy to see. Also sort the roads out. Driving through car parks to get in and out is just poor planning. We used the Gridserve and had to go in a car park to get out again. Poorly sold plot location in my veiw without proper planning for exit.

11 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Roy

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick due to finding the parking easy to use with regular buses and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Convenient and Secure.

Easy to find, just remember your bus stop for your return as it is vast!
No problems at all, will definitely use again.

6 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Jason

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to find, convenient and secure, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

So easy to use & the Driver of the…

So easy to use & the Driver of the Shuttle Bus was extremely helpful with pointing out our hotel & directions for our return journey, ensuring we a great experience. 10/10.👍🏻

7 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Martin

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to use and the bus driver extremely helpful, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very good parking.

4 August 2026
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear John

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking very good and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 1 out of 5 stars

The 'no charge amendment' was a lie

The 'no charge amendment' was a lie. I had to pay £11 just to move my entry time forward by 2 hours.

14 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Helen

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear the recent booking quote you’ve received online changed when you amended your entry time.

We would expect our online pre-booking quotes to be competitively priced and this may mean you may be charged for adding extra time to your booking however no admin or amendment fee would be applied.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Again another really good experience

Again another really good experience. My only observation is that zone T being so large we hunted for a few minutes before finding a bay on the other side of the fence. The main car park was full. Waiting for the bus this affected others we saw circling the car park looking for a space.
Maybe a bit more signage?
Other than that, our usual really great experience. Safe. Great polite bus service both ways. Thank you.

26 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Kevin

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking safe with a polite bus service and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Parking here is always easy

Parking here is always easy

11 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Lindsey

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Excellent Service

I would like to say the experience i got from the Gatwick Official Short Stay Parking (Valet) was excellent.

As a first time user I was impressed and it was so easy and smooth. Short distance to the terminal easy when you have kids like me.

On my return just got to the office got my keys and the car was exactly where they said it was in its rightful condition I left it. I was away for 3 weeks.

13 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Shadreck

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Valet parking service easy and smooth, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

A very straight forward way to book and…

A very straight forward way to book and then park our car. Thank you

3 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Matthew

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking straight forward to book and park, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

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