Official Gatwick Airport Parking Reviews 

21,419
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 4,084 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the simple online booking process and mention that the efficient shuttle bus transfers make traveling with luggage very easy. Consumers find the convenient location very helpful, noting that short walks directly to the terminal save a lot of time and hassle. However, some people mentioned that shuttle buses can get extremely overcrowded and full during busy peak periods, causing unnecessary waiting times and frustration. Reviewers also noted that parking can feel relatively expensive overall, and unexpected extra charges or overstay fees can add up quickly for travelers.

What people talk about most

Location

Users describe ambiguous interactions with location, noting that while the site is very convenient for the... See more

User experience

People report positive experiences with user experience, highlighting seamless booking, efficient entry... See more

Booking process

Reviewers highlight positive aspects of booking process, noting that the website is simple to navigate and... See more

Price

Reviewers mention ambiguous feedback about price, with many customers appreciating the fair rates, reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Long stay parking at Gatwick Good quick shuttle bus availability Safe well lit parking spaces Considerate driver who went around the car park twice at 3am! Reasonably priced. No damage to veh... See more

Company replied

Rated 5 out of 5 stars

Quite simply the easiest and most convenient parking experience we've ever had. Straight into terminal via covered walkway, up in lift turn left and you're at Security. Coming back, the same, throug... See more

Company replied

Rated 5 out of 5 stars

Needed 4 days parking at Gatwick North. Explored various options off site but found mid stay competitive value. Simple online booking process, excellent post booking information and messages and sim... See more

Company replied

Rated 5 out of 5 stars

​Thank you for requesting feedback regarding my recent stay at the North Terminal Long Term Car Park. ​Overall, everything went very smoothly. The bus transfer service in particular was excellent—t... See more

Company replied


Company details

  1. International Airport
  2. also in
  3. Parking Lot
  4. Public Parking Space
  5. Valet Parking Service

Written by the company

Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21K reviews

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4.6

All reviews

(21,419)

3,865 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Lack of info when collected

When car collected it came up with low tyre pressure/puncture. Not there when driven in. No attempt to inform me. Had to hunt for a garage with working airpump machine.

7 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Brian

Thank you for taking the time to share your feedback.

We're sorry to learn of your experience with our car park team not being aware of your low tyre pressure.

We aim to provide the highest quality service and care to all of our customers using our car park services and we're disappointed to hear of your recent experience.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy parking/airport transition and…

Easy parking/airport transition and easy south to north trasition.
Good experience all round

7 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Frank

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to get to,

Easy to get to,, fair price,, buses are frequent, only 10mins to the airport drop off.
Customer service was fantastic, especially as I made a mistake on the booking.

1 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Tel

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book, a fair price and with frequent buses and fantastic customer service, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Brilliant service nice and easy would…

Brilliant service nice and easy would use again highly recommend

28 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Karen

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the service brilliant and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Excellent service

Excellent service! Parking so easy and the vehicle is safe for the duration of the stay.
Really handy to receive a text beforehand, giving directions to the location
Dawn Downing

2 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mark

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the service excellent and safe, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to use

Easy to book

11 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Doug

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book and easy to use, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

so easy efficient and friendly staff we…

so easy efficient and friendly staff we use these all the time

22 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Merritt

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and efficient with friendly staff and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 1 out of 5 stars

I amended my booking to arrival one…

I amended my booking to arrival one extra day and I was charged the same amount as I had previously paid for four days parking!

10 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Elizabeth

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear you’ve been charged more than expected when amending your booking.

We would expect our online pre-booking quotes to be competitively priced and I am sorry if you were not happy when making your amendment.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Unnecessary adjustment of car settings

Whoever parked my car must have been a giant. Every seat adjustment had been changed to an extreme and it would have been appreciated if on leaving the car had made some attempt to put the seat back to its original settings. Furthermore the driver had seemed to have fiddled about with the air con, all the temperature and air movement settings as well as the auto lights and main beam settings. I do not see why this was necessary. It was particularly annoying as our flight was over an hour late arriving after 1 am. The last thing I needed was to spend time readjusting the car settings when I got in the car.

7 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear John

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear the settings in your vehicle have been adjusted whilst it’s been in our care.

We’d ask that only those settings which ensure the safe driving of our customer’s vehicles are changed and only to the extent that is necessary. We’re sorry to hear that your seat and air conditioning settings have been adjusted.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Everything about our Gatwick North…

Everything about our Gatwick North Parking experience was very good.

7 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Brenda

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to book

Easy to book, loads of information leading up to trip, easy instructions of where to go at the airport, literally 2 minutes to departures, incredibly easy collection on return to Gatwick.

29 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Dan

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book, with easy instructions and only 2 minuets to departures, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Best ever trip

30 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Amanda

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

It was easy to book via website

It was easy to book via website. Directions were very good. It was easy to find and park car. Also finding bus stop, buses were frequent. It was straightforward forward with no stress.

28 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mr I Sheppard

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking was easy to book online with good directions and frequent buses, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Overall a really great experience from…

Overall a really great experience from start to finish. This service really does take the stress out of parking etc. I would definitely use again.

28 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear John

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking stress free and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very easy to use

Very easy to use

6 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Lc

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to use and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Good service

Good service

3 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Carlos

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Would 100% use again

Would 100% use again. Staff friendly, fast drop off and collection. Flight was delayed, but wasnt charged because if this, as not our fault.

7 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Amy

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking fast with friendly staff and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very convenient parking

No issues dropped car off excellent, car was waiting on my return, for once ready right next to the office, so no stumbling around at 0130 hrs trying to find the allocated parking spot. Drove out no issues. It did what it said on the tin

7 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Parry

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking very convenient and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Easy to get to

Easy to get to. Harder to find a space but some about once you got further into the car park. Regular shuttle bus. Not far from south terminal. Would use again.

28 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Gaynor

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking was easy to get to with a regular shuttle bus service and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Short walk to terminal at a reasonable…

Short walk to terminal at a reasonable price - happy to recommend robotic parking

27 September 2026
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Greg

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Robotic parking service was reasonably priced and only a short walk to the terminal, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

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