Official Gatwick Airport Parking Reviews 

20,611
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 4,091 reviews, reviewers overwhelmingly had a great experience with this company. Many customers point out that the online booking platform is extremely easy to use and makes managing reservations entirely straightforward and seamless. People consistently praise the fast and efficient drop-off and pickup procedures, which make getting to the terminal exceptionally convenient and straightforward. However, some reviewers were not happy with the overall pricing structure, stating that the rates are significantly higher than alternative options or include unexpected fees. A few other people also felt that navigating the complex layout or trying to locate the correct entrance can sometimes cause unexpected stress upon arrival.

What people talk about most

Location

Reviewers mention positive feedback about location, highlighting how convenient and close the parking areas... See more

Service

People report positive experiences with service, highlighting the overall convenience, efficiency, and... See more

User experience

Customers had positive experiences with user_experience, highlighting that drop off and pick up processes are... See more

Booking process

Customers consistently note positive experiences with booking_process, highlighting that the online system is... See more

Price

Reviewers highlight ambiguous aspects of price, as many consumers praise the affordable rates, great value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We found the booking and parking experience straightforward and good value for money. We decided to book the long stay North Car Park as we had an early outbound flight and late arrival. I was ab... See more

Company replied

Rated 5 out of 5 stars

Used valet parking at Gatwick North. So convenient for access to the terminal and Sofitel hotel. I’ve used this service many times, professional, efficient and never had any problems. Drop off is quic... See more

Company replied

Rated 5 out of 5 stars

we parked in Long stay carpark North ,great value for money ,easy to find parking space and the short bus run to the terminal when the start of the holiday so much easier .Buses run regularly so no c... See more

Company replied

Rated 5 out of 5 stars

You know exactly what you are getting when you park at Gatwick Airport Official parking, security, clear instructions, easy process, good transfers and the ability to keep my keys. Prices can be a li... See more

Company replied


Company details

  1. International Airport
  2. Parking Lot
  3. Public Parking Space
  4. Valet Parking Service

Written by the company

Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(20,611)

3,925 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

We used the valet parking and had no…

We used the valet parking and had no issues. Car was in same condition and mileage upon return. Easy to find and use again.

10 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Victoria

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Valet parking service easy to find and use, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Holiday special

I did not realise at the time I booked my parking that it was the holiday special. I think this only operates over the summer holidays. I must have missed that when booking. I thought it was the long stay car park and that I would have my keys with me. But because it was a holiday special it meant I left my keys and my car was moved to a secure parking. The staff kindly updated my return time (I anticipated delays and didn't want to be overcharged) so that I would not have to wait 3 hours for my car to be returned. I should have paid more attention. That said. The whole experience was really easy and very convenient with a nice quick transfer by bus. Definitely would do this again.

9 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Cha

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the holiday parking service easy and convenient, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

It was seamless from start to finish

It was seamless from start to finish. easy to book received updates and picked car up drove straight out, no drama really great.

9 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Peter

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking seamless from start to finish and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Safe

Safe , convenient and reliable parking

2 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Philip

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking safe, convenient and reliable, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

We used holiday parking short stay

We used holiday parking short stay. Very efficient parked car dropped of keys got bus to terminal buses very frequent which is important when you return . Very slick smooth operation and value for money.

1 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Brenda

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the holiday parking service efficient and value for money, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy parking at Gatwick North

Very easy to book online. Car is waiting in car park at terminal when you arrive.

12 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Customer

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very reasonably priced and convenient

Very reasonably priced and convenient. Especially picking the car up.

9 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Simon

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking reasonably priced and convenient, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Super easy experience

Super easy experience! Would defo book this again for our next holiday! Booking process was straight forward and easy, great location and the shuttle bus was so regular, we never waited more than 5 minutes for each trip(we done 2 trips altogether and each time was a breeze) so i would definitly recommend

8 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Hayley

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking super easy and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Simplest way to park !

7 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Tony

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding it the simplest way to park and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

This was my first time parking at the…

This was my first time parking at the airport but would happily do it again. The valet parking was so easy. Literally drive to the car park, speak to an attendant and then get out and then you're pretty much into the terminal (that is if you're flying from the North Terminal which is what I did). Then when you arrive back into the terminal you literally walk out and the entrance to the car park is there, go to speak to the attendant behind the desk and scan the QR code and then they tell you what level your car is on. Really couldn't be any easier. Would recommend and would most definitely use this service again

17 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Laura

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the valet parking service easy and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy and stress free

Easy and stress free. Car park being ticketless made it much easier

1 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear George

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and stress free, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Booking online was simple

Booking online was simple, the shuttle arrived within a few (about 10 )minutes of parking, and the drivers were incredibly courteous. Will definitely use this service again. Customer service was excellent when I called panicking about being delayed- thank you.

7 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Patrick

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the booking process simple and the shuttle service quick with courteous drivers and excellent customer service, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to book

Easy to book, great location and easy to get to the terminal. Will be using again

6 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Alison

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience and that you’ve found it easy to pre-book online, with our car park providing convenient access to the terminal building. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Valet Parking at Gatwick is the best

Valet Parking at Gatwick is the best. Just drive car in a carpark knowing its safely parked up in a secure area and not driven around by any one. hand the keys over to a professional, then off on holiday across the road.

Then on return go to desk and pick keys up and drive on straight home. Cant be bad, better than waiting for a bus to take you to your car and struggling to find a seat and cases in tow as well.

1 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Theresa Trevett

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience when using our Valet Parking car park and that you’ve found our staff to provide secure parking and an efficient drop-off/pick-up process. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

We used Mid Stay..

We used Mid Stay... It's probably obvious.. But a sign would have helped!! And the booking directions were NOT clear...once in, its a great call, and super close to the terminal.

8 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Darrell

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience when using our Mid Stay car park and that you found the car park to provide convenient terminal access, please rest assured we’ll share your feedback regarding our travel directions with the relevant department. Thank you again for sharing your feedback with us and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy parking mid stay

Just a short walk undercover straight into departures. So much easier with 2 young children not having to get on & off buses and so quick to be on the way home after landing.

1 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear T Taylor

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience when using our Mid Stay North car park and that you’ve found it easy to park, with convenient access provided to the terminal building. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

All good safe to park there .

27 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Hemen Burhan

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that you found our car park to provide secure parking. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Valet Parking south terminal was excellent

We used Valet Parking at the south Terminal. Super easy and reasonably priced (compared to taxi to the airport). We were at check-in 5 minutes after we'd parked our car, and back on the road 10mins after collecting our luggage. We'll definitely use again.

1 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Karen

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience when using our Valet Parking South car park, and that our drop-off/pick-up service was efficient and good value for money was also offered. Thank you again for taking the time to share your feedback with us and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Efficient

Efficient, easy to use service that led to a smooth start and end to our holiday. 100% recommend.

31 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Michaela Wood

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that you found our car park to provide an efficient and easy to use service. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Had a great experience at Gatrick Long…

Had a great experience at Gatrick Long Stay, the customer service team were incredibly helpful and made the whole situation easy to resolve.

29 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Customer

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience when using our Long Stay car park and that our Customer Services Team were able to provide you the support you needed. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look