Gateway Mortgages Ltd Reviews 243

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their helpfulness, professionalism, and genuine care. Customers frequently highlighted the exceptional service, noting that the team listened carefully, provided clear explanations, and made the entire mortgage process smooth and stress-free. The quick response times and constant updates were also greatly appreciated, ensuring that people felt informed and supported at every step. Many reviewers expressed gratitude for the personalized approach, with staff going the extra mile to accommodate schedules and ensure the best outcomes, even when circumstances changed. The overall sentiment reflects high satisfaction with the efficient, reliable, and professional advice received, leading to strong recommendations for future customers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, dedication,... See more

Service

People report positive experiences with service, with many customers highly recommending the company for its... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Response time

Customers had positive experiences with response times, with many reporting that their mortgage offers were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can't thank the team at gateway mortgages enough especially James and Vanessa who not only sold my property very quickly, but arranging my new mortgage for my new property, I can't recommend this co... See more

Company replied

Rated 5 out of 5 stars

James was absolutely brilliant helping us as first time buyers! From start to finish, he was always took time to explain everything in "simple" terms. I honestly don't think our experience would've we... See more

Company replied

Rated 5 out of 5 stars

Vanessa at Gateway Mortgages is amazing and has guided me through the mortgage process on multiple occasions over the years - I wouldn’t use anyone else! Her years of knowledge and expertise ensure t... See more

Company replied

Rated 5 out of 5 stars

If I could give 10 stars I would!! James hardy was absolutely fantastic from start to finish. They took the time to explain everything clearly, answered all my questions, and made the entire mortgag... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Moving home, remortgage, capital raising for home improvements, investment property - buy to lets, life insurance, general insurance if you would like any advice or help on any aspect of the above please call one of our experienced advisors today


Contact info

4.9

Excellent

TrustScore 5 out of 5

243 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gateway Mortgages are the only company…

Gateway Mortgages are the only company you need. Vanessa is ever so friendly and professional! She’s always reliable and ready to help. As first time buyers we was confused and lost where to start buying our first home and Vanessa made our journey easy and stress free. Gateway Mortgages is fantastic I can not stress enough how amazing everyone on the team is. I’m so pleased we got in contact and now have the best mortgage advisor for life.

11 December 2023
Unprompted review
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank You Raychal for taking the time to write us such a lovely review.

Rated 5 out of 5 stars

Fantastic and very professional service…

Fantastic and very professional service from Gateway mortgages,
Really listened and understood our requirements and advised accordingly, provided all options available to us and were always there ready to assist when needed.

27 November 2023
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you Anne

Rated 5 out of 5 stars

Absolutely wonderful!!

Absolutely wonderful!!! Super approachable, down to earth and incredibly knowledgeable. Natasha and George in particular, have gone above and beyond for us and we cannot thank them enough. Customers for life now. Can’t recommend this company enough! Incredible people who have the best interests of their clients at the very heart of what they do.

17 October 2023
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you Claire for your review

Rated 5 out of 5 stars

Thank you for all your help!

Would strongly recommend Gateway Mortgages as James and his team was very helpful and professional always supported me and my partner through our first time purchase of our home we didn’t have much knowledge of the process but thanks to James it was a smooth and stress free experience and always answered our questions quickly and informatively.

10 November 2023
Unprompted review
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Excellent Service

I felt full informed of all my options, following my decision on option I would like they were efficient and effect in setting up my arrangements.

9 November 2023
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you for your review.

Rated 5 out of 5 stars

Gateway mortgages was recommended to me…

Gateway mortgages was recommended to me by a friend who was recommended them by another friend, and I recommend them to anyone reading this, young or old. I didn't have much faith I would get a mortgage at my age of 59 but Vanessa and her team made it happen. They are all very welcoming friendly and knowledgeable. And it isn't just mortgages they arrange, Vanessa has contacts with local solicitors and can arrange insurances and wills. All round great company.

12 October 2023
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you Simon

Rated 5 out of 5 stars

Amazing Service

This is the second time I have worked with Ashley and George at Gateway Mortgages and I wouldn’t use anyone else. They take the time to discuss your requirements and spend time searching for the best option for us. They keep us up to date and provide invaluable advice throughout. We have just signed in to another 5 year option but will without a doubt be calling them again when we need to renew

24 October 2023
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you Nina

Rated 5 out of 5 stars

Professional, Calm, Supportive and Swift! Can’t fault!

Always kind, calm, professional and courteous. Everyone you speak to (easily for that matter) is educated and willing to help. We have used gateway for some years now and never been upset with the service we have received. I would seriously find it hard to fault them

17 October 2023
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you Adam.

Rated 5 out of 5 stars

i have used this company before and had…

i have used this company before and had a great experiance (lisa) this time around i had the plessure of working with james who from start to finish has been amazing, communication is amazing and knows everything there is to know about the mortgage market ,the process from start to finish was effortless on my part as james knows exactly what the lender needs and commicates with them daily to get a good result, i will definatly be using james and gateway mortgages again and will continue to recommend them to friends and family

6 October 2023
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you Mark

Rated 5 out of 5 stars

Highly Recommend

James was pro-active, knowledgeable, and always acted in our best interests from start to finish. I would highly recommend James and Gateway Mortgages, whom I have used for over 2 years now.

3 October 2023
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you Paul.

Rated 5 out of 5 stars

Personable, knowledgeable, and helpful!

Very helpful, friendly, and personable advisors. Provided reassurance and felt relaxed even when our first mortgage application was rejected. Highly recommend, massive thank you to Vanessa and Karen for the ongoing communication and helpful advice! Answered many questions around the whole house buying process.

19 September 2023
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you Daniel

Rated 5 out of 5 stars

Great Service

As first time buyers we had a lot of questions and gaps in our knowledge, in regards to buying a house. James was recommended to us by a friend and we were really pleased with the service he provided. Would highly recommend him to anyone looking to purchase their first home.

18 September 2023
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you Reece

Rated 5 out of 5 stars

Super helpful

Super helpful, always there to answer any questions and nothing is too much hassle. Can not recommend gateway enough, I know when I have to remortgage again I will be coming back for their assistance!

Thanks so much to the lovely team :)

17 September 2023
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Vanessa has been great & super patient

Vanessa has been great! She's been so patient and helpful despite my situation changing 3-4 times in the few months we've been working together, and therefore having to find different mortgage solutions for me. She's also super quick at responding to emails and messages and always actions things quickly too. Thank you so much!

14 September 2023
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you Louise for your review.

Rated 5 out of 5 stars

Our first home

I would recommend gateway mortgages to anybody buying a house, Vanessa and Karen both made the whole process stress free and felt like all I had to do is tell them what house I wanted to purchase and they sorted the rest. They liased with the estate agents selling the property and even the solicitors dealing with the legal side, any questions I had was awnsered pretty much instantly and put my mind at rest, thankyou to Vanessa expecially for helping us from day one and also Karen with any questions and making it effortless to purchase a property.
Many thanks
Mitchell and summer

13 September 2023
Unprompted review
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you for your review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look