Gateway Mortgages Ltd Reviews 243

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making the mortgage process smooth and stress-free. Many people highlight the excellent service received, noting the team's efficiency and genuine care for their clients' needs. Reviewers frequently mention the prompt response times to inquiries and the clear, detailed explanations provided, which instilled confidence and kept them well-informed throughout the entire process. The personalized approach and consistent support from the team are also highly valued by consumers.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and dedication.... See more

Service

Clients share positive opinions on service, consistently highlighting the professionalism, patience, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and efficiency of... See more

Response time

Customers consistently express satisfaction with the prompt response times. Reviewers highlight that their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can't thank the team at gateway mortgages enough especially James and Vanessa who not only sold my property very quickly, but arranging my new mortgage for my new property, I can't recommend this co... See more

Company replied

Rated 5 out of 5 stars

James was absolutely brilliant helping us as first time buyers! From start to finish, he was always took time to explain everything in "simple" terms. I honestly don't think our experience would've we... See more

Company replied

Rated 5 out of 5 stars

Vanessa at Gateway Mortgages is amazing and has guided me through the mortgage process on multiple occasions over the years - I wouldn’t use anyone else! Her years of knowledge and expertise ensure t... See more

Company replied

Rated 5 out of 5 stars

If I could give 10 stars I would!! James hardy was absolutely fantastic from start to finish. They took the time to explain everything clearly, answered all my questions, and made the entire mortgag... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Moving home, remortgage, capital raising for home improvements, investment property - buy to lets, life insurance, general insurance if you would like any advice or help on any aspect of the above please call one of our experienced advisors today


Contact info

4.9

Excellent

TrustScore 5 out of 5

243 reviews

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Rated 5 out of 5 stars

Outstanding Communication

As with all our previous experiences with Gateway Mortgages, Natasha and George have yet again delivered a seamless and stress free remortgage process. Communication throughout has been outstanding.

3 July 2023
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

We have worked with Vanessa at Gateway…

We have worked with Vanessa at Gateway for many years now as have our family and friends. We wouldn’t trust anyone else cannot fault a thing! Friendly, professional and always at the end of the phone! Highly recommended! Thank you for securing us our latest mortgage on our dream home!

22 August 2023
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Reply from Gateway Mortgages Ltd

Thank you Chanel for your review.

Rated 5 out of 5 stars

Ashley was wonderful as always

Ashley was wonderful as always. So helpful and happy to answer any and all questions we had. Extremely happy with how easy this has all been for us.

7 August 2023
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Reply from Gateway Mortgages Ltd

Thank you Natalie

Rated 5 out of 5 stars

Stress free

I have dealt with Vanessa at Gateway Mortgages ever since buying my first home in 2016. Vanessa and her fabulous team made my experience of buying and remortgaging (now adding my partner) absolutely stress free. The communication between you and the team is constant, either by email or telephone. You are made to feel comfortable. Sooo friendly and super reassuring.

I highly recommend Gateway Mortgages without a doubt! I am a very happy customer to whom will remain a customer for further help re purchases or remortgages.

Thank you to everyone.

2 July 2023
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Reply from Gateway Mortgages Ltd

Thank you Candice for taking the time to write such a glowing review.

Rated 5 out of 5 stars

I came across this company when we…

I came across this company when we moved properties and needed advise with our mortgage, we so grateful to all the advise and explanations from James his been so helpful throughout the move and now again when it’s been time to remortgage. Definitely recommend James and gateway mortgages .

4 August 2023
Unprompted review
Rated 5 out of 5 stars

Simple, easy and efficient

Have been speaking with James for nearly 3 yrs and he helped me through the process, no pressure, and made the process simple and easy. Already recommended to others.

31 July 2023
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Reply from Gateway Mortgages Ltd

Thank you

Rated 5 out of 5 stars

10/10 recommend Vanessa, James + Karen !!

I got in contact with Vanessa at Gateway Mortgages after another broker failed to secure a mortgage offer for us when we was halfway through the process of buying and selling. Vanessa was recommended to us by family who all use her for their properties. Within 2 weeks Vanessa managed to get us a mortgage offer and put all our worries and stress at rest!
James arranged our life insurance, which was a nice easy process, thank you James. Karen has also been very helpful when Vanessa was on annual leave, keeping us up to date with everything going on.
We are very excited to be moving forward and are looking forward to getting our house keys!!

1 August 2023
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Reply from Gateway Mortgages Ltd

Thank you

Rated 5 out of 5 stars

Exceptional Service and Outstanding Expertise!

Gateway Mortgages truly exceeded our expectations, and we couldn't be happier with the exceptional service provided by Natasha and her team! We originally approached Gateway Mortgages as first-time buyers, the mortgage process seemed daunting, but Natasha's guidance and expertise made it a breeze. She demonstrated extensive knowledge, answering all our questions promptly and thoroughly. Natasha's professionalism, patience and personalised approach made us feel valued throughout the entire process. Thanks to her, even through hard times and high interest rates, we secured an amazing mortgage deal. We highly recommend Gateway Mortgage, especially Natasha, for anyone seeking a smooth and stress-free home financing experience. Five stars all the way!

9 July 2023
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Reply from Gateway Mortgages Ltd

Thank you for your review.

Rated 5 out of 5 stars

Incredible from start to finish

Incredible from start to finish. James and Karen made the financial process of moving so easy. Cannot rate them high enough! Thank you!

4 July 2023
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

From start to Finish Gateway Mortgages…

From start to Finish Gateway Mortgages have been very helpful and demonstrated great communication and customer service. They made the whole process very straightforward and I’d happily recommend them.

25 June 2023
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Reply from Gateway Mortgages Ltd

Thank you Ben

Rated 5 out of 5 stars

Highly recommend

We recently had the pleasure of working with Gateway Mortgages, and I must say, the experience was fantastic. From start to finish, they provided outstanding service and invaluable advice that made the entire mortgage process smooth and hassle-free.
Throughout the application process, the adviser remained responsive and proactive. They promptly gathered the necessary documentation, coordinated with lenders, and kept us informed of every milestone. Their attention to detail and thoroughness ensured that all the paperwork was accurate and complete, making the approval process faster and less stressful.
Overall, I couldn't be happier with the services provided. Their professionalism, expertise, and commitment to delivering exceptional customer service truly set them apart. Thanks to their guidance, we are soon to be proud homeowners, and can confidently say that choosing this company was one of the best decisions we made. I highly recommend their services to anyone in need of mortgage advice and assistance.
Big thanks again, especially to James and Karen

13 June 2023
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Reply from Gateway Mortgages Ltd

Thank you for taking the time to write such a lovely review.

Rated 5 out of 5 stars

Great company

Great company, can’t fault them in anyway.
Always really friendly and very knowledgeable.

19 June 2023
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Outstanding

We would like to sincerely thank Natasha, George and all at Gateway Mortgages. The clear, frank advice that they offered during our remortgaging removed all of the stress and anxiety from the process. I would highly recommend them to anyone looking for mortgage advice.

14 June 2023
Unprompted review
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Reply from Gateway Mortgages Ltd

Thank you Matt for your review

Rated 5 out of 5 stars

Incredibly helpful

Incredibly helpful. Absolutely would recommend them to anyone looking to obtain a mortgage. The people I dealt with were very knowledgeable and showed a very professional touch.

7 June 2023
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Reply from Gateway Mortgages Ltd

Thank you James for your review

Rated 5 out of 5 stars

Highly Recommend

I would like to thank Vanessa and Karen so much for all their help and support to me and Jordan through the mortgage and buying a house process. We were first time buyers and I can’t recommend a better team to help with support, reassurance, professionalism. Me and Jordan would like to personally thank Vanessa for all her time support and help throughout the process as at the start of the process we did not even think a mortgage would be in reach. Amazing team can not recommend a better team!

19 May 2023
Unprompted review
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Reply from Gateway Mortgages Ltd

Thank you for taking the time to write a review.

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