Gatekeeper Reviews 

1,984
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 731 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being exceptionally friendly, professional, and thoroughly knowledgeable during every single property viewing. Many reviewers emphasize that agents consistently go above and beyond to make first-time buyers and landlords feel valued. People note that the dedicated team provides clear communication and keeps everyone well informed throughout the entire process. Reviewers also highlight the remarkably speedy response times alongside efficient handling of various tenant queries and house sales. Consumers truly appreciate this wonderful personalized approach and feel completely confident leaving their valuable properties in safe hands.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that agents are extremely friendly,... See more

Service

Users describe positive interactions with service, highlighting efficient communication, helpful staff, and a... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that consumers are consistently kept well... See more

User experience

Customers consistently note positive experiences with user experience, highlighting helpful agents and... See more

Response time

Consumers find response time to be positive, highlighting that agents are quick to answer questions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Agent (Taylor in my case) was very helpful during the viewing and the overall process as a first time buyer. Kept me informed throughout, was very friendly and gave clear steps on whats happening next... See more

Company replied

Rated 5 out of 5 stars

Laura the agent was really professional, friendly and helpful. She answered all our tricky questions honestly. You could tell this is an independent local company as we didn't feel the usual "run-of-t... See more

Company replied

Rated 5 out of 5 stars

Well with being a first time buyer, I have to say the whole experience so far has been perfect. I have to say Taylor definitely went above and beyond for me, she is extremely polite, very friendly a... See more

Company replied

Rated 5 out of 5 stars

Gatekeeper are a very professional company who respond very quickly. As a landlord, they deal with all queries, including finding new tenants in a speedy and efficient manner. I deal with Phil Kendall... See more

Company replied


Company details

  1. Real Estate Agents
  2. also in
  3. Apartment Rental Agency
  4. Property Management Company
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

Gatekeeper was founded in 2004 by four founders, Patrick, Mat, Phil and Vanessa. Having bought, sold, let and rented in the past, they felt things could be done so much better. Bringing skills from finance, customer service and retail roles in top inte...


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(1,984)

723 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Taylor has been extremely helpful and…

Taylor has been extremely helpful and kind. She has made what can be a quite stressful process very calm.

5 October 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Taylor will be really pleased to read this. Thanks for taking the time to share your experience!

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Outstanding service

Outstanding service, friendly staff and very helpful.

1 October 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Thank you for the kind words. We really appreciate you choosing Gatekeeper!

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Very friendly.

3 October 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Thanks for taking the time to leave us a review. We’re glad you had a positive experience!

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Very good service from this estate…

Very good service from this estate agents. Both Phil and Dan were very helpful with the sale, giving good tips and advice. They also kept me informed at every significant point during the sale. I would recommend them.

3 October 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Thank you for trusting Phil and me with your sale. We really appreciate the recommendation!

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Great experience when viewing a property

It was great grace was absolutely lovely and was great to talk to when viewing the property.

1 October 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Grace will be delighted to hear this. Thanks for the kind words!

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Amazing and extremely charming

Amazing and extremely charming.
It was pleasure to meet.
Many thanks

1 October 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Thank you for the lovely feedback. We hope to see you again soon!

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

A PLEASURE TO WORK WITH DAN, PHIL & LUCY @ GATEKEEPERS

I have had a long relationship with the excellent team of professionals at Gatekeepers Properties, working along side Dan Thorne, Phil Kendall and Lucy Forde. In there capacity as Directors and Partners in the business they have always been available to discuss any issues that have come up over many years of our association. I have known Phil Kendall (Founder) since the early days of the company working out of a small office on Commercial Road Swindon, some 24 years ago. With there dedication to excellance in all aspects of there business it has not surprised me that they expanded to covering the Witney and Banbury areas in addition to there established Swindon operation. More recently I have had a good experience working with Dan in marketing and sales of my home in Swindon. He kept in contact with me throughout the process and helped with my decision making at every key moment. Many thanks to all the team at Gatekeepers for your cooperation over the many years of our association.

30 July 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Thank you for your loyalty over so many years. It’s been a pleasure working with you, and I really appreciate the trust you’ve placed in me and the team.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Timely appointment

Timely appointment. Polite professional staff. Prompt service. Good follow up.

22 September 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

We appreciate you taking the time to leave us a review. Thank you for choosing Gatekeeper!

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Gatekeeper does a great job of keeping…

Gatekeeper does a great job of keeping you updated from the second you request for a viewing. They have acted quickly when I’ve put an offer through. Gracie has done a great job showing me round the houses and has the answers to all the questions I had.

29 September 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Thanks for the lovely review. We’ll be sure to pass your comments on to Grace!

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Very good trust them

Very good trust them

29 September 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Thank you for putting your trust in us. It means a lot to the team!

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Laura was very helpful with the…

Laura was very helpful with the viewings and answered any questions I had. Very polite and professional

26 September 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Thanks for the feedback! Laura will be pleased to know you appreciated her help.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Alice was fabulous

Alice was fabulous dealing with our sale through to completion, we found her to be very responsive and excellent at dealing with the rather pushy estate agents up the chain as well as chasing our buyer and solicitors as needed later on in the process. Would recommend gatekeeper 100% for a move and very good value compared to other Swindon estate agents.

24 September 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Alice will be delighted to read this. Thank you for trusting us with your sale, and we wish you all the best for the future!

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Alice and all the team were very…

Alice and all the team were very helpful thought out the purchasing process, I would be happy to reccomend

2 September 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Thanks for choosing Gatekeeper. We really appreciate the recommendation and hope you’re settling in well!

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Laura was very polite and professional…

Laura was very polite and professional while showing me around the property. She was very knowledgeable about the property and was able to confidently answer all questions I had. I didn’t rushed or pressured; the viewing was a relaxed and pleasant experience.
Cliff

23 September 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Thanks, Cliff, we really appreciate the feedback. We’ll be sure to pass this on to Laura.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

A huge thank you to Taylor

Taylor has been so fantastic in helping my partner & I find our first home! We’re so grateful for her professionalism, kindness, and excellent communication - she gave us the confidence & assurance throughout the whole process we were on the right track, thank you so much for everything!

3 September 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Taylor will be absolutely delighted to read this. Wishing you both lots of happiness in your first home!

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Just wanted to say how happy I am from…

Just wanted to say how happy I am from the continued excellent service I received from Alice and the team at gatekeeper, they have kept everything running smoothly and kept me upto date throughout all the daily running of a rental property would highly recommend.

23 September 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

We really appreciate your continued trust in Alice and the team. Thanks for sticking with us!

Best wishes,
Dan Thorne | Sales Director

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