Andrews Property Group Reviews 2,820

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and supportive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that the team is always available to assist and communicate effectively. However, some customers also noted occasional issues with communication, mentioning instances where replies were slow or that the process took longer than expected due to poor communication from the estate agent. A few other people also felt that the company did not make as much effort to resolve issues after the sale was complete, especially if the seller was uncooperative.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise individual staff members... See more

Service

Clients share positive opinions on service, consistently highlighting professionalism, dedication, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the professionalism, helpfulness,... See more

Response time

Consumers find response times to be positive. Many reviewers highlight the quick and efficient responses from... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently report a smooth and easy... See more

Based on these reviews

Rated 5 out of 5 stars

Greg came to complete our check out from our rental. He was very professional and was happy to answer any queries we had. He answered my questions and gave me his card at the end for direct co... See more

Company replied

Rated 5 out of 5 stars

We had a really great experience with Andrew’s, honestly the best we’ve had while looking for a rental in London. Lorna was so helpful the whole way through—really easy to deal with, quick to res... See more

Company replied

Rated 5 out of 5 stars

Andrew’s has been really good to deal with and having Gurmit made things even easier. We have recently left the property we rented and working with Gurmit helped massively to ensure everything wen... See more

Company replied

Rated 5 out of 5 stars

Andrew's staff are always available to help.If in case there is no one to answer the phone, they always call back as soon as they can(same day mostly). They always respond to the emails quickly. And... See more

Company replied


Company details

  1. Real Estate Agents
  2. Condominium Rental Agency
  3. Non-Profit Organization
  4. Property Management Company
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

There’s much more to Andrews than meets the eye >> Our business is 100% owned by Andrews Charitable Trust, a charity set up to provide oversight to the business and ensure that when profits are made the shareholder dividend paid is reinvested in charitable causes, equating to over £10m in charitable donations since the business was founded >> Ethical to the core, with a heritage of social conscience, we are, in fact, Andrews Property Group – a collection of over 300 specialists. From our 47 offices throughout the South of England we offer national reach along the M4 and M5 corridors, providing local knowledge to give you a complete offering beyond sales and lettings. When you work with one part of our business, you get the benefit and expertise of the whole >> Established in 1946, we’re veterans of the property industry, with a belief in teamwork, being upfront and working around you and your preferred ways of communication. It’s how we’re able to add value where it really matters, for our clients who often have fingers in many pies. They find our depth and breadth of knowledge refreshingly reassuring


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

We had an excellent experience with our…

We had an excellent experience with our mortgage broker Simon Murray from start to finish. As first-time buyers, the whole process felt quite overwhelming at first, but he made everything so much easier to understand and guided us every step of the way. Simon worked incredibly hard to find us the cheapest mortgage deal available, taking the time to explain all our options clearly and making sure we were comfortable with every decision. What really stood out was how he went above and beyond—not only securing us a great mortgage but also helping us arrange a more affordable solicitor, which saved us even more money. Simon professionalism, knowledge, and dedication were outstanding throughout. He was always responsive, patient, and genuinely cared about getting us the best outcome. We couldn’t be happier with the service we received and would highly recommend him to anyone, especially first-time buyers looking for trustworthy and expert support.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!

Harpindar at the Downend branch has been incredibly helpful and friendly. She has put in great time and effort to building strong, friendly, and trusting working relationships with both landlord and tenant. Whilst providing continued friendly support throughout the process.

23 April 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Heather,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Harpindar at the Downend branch. Building strong relationships is our priority, and we're glad she made a difference. Your satisfaction is our reward.

Best regards,
Andrews Head Office

Rated 5 out of 5 stars

Greg L in the Stroud branch has always…

Greg L in the Stroud branch has always been super helpful and efficient during the past few years. Nothing is to much trouble. He has recently gone above and beyond to sort out an urgent request from myself. Thank you so much.

22 April 2026
Unprompted review
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Reply from Andrews Property Group

Hi Helen,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Greg at our Stroud branch. Your kind words mean a lot to us, and we'll be sure to pass them along to Greg. We appreciate your support!

Best regards,
Andrews Head Office

Rated 5 out of 5 stars

Greg came to complete our check out…

Greg came to complete our check out from our rental.

He was very professional and was happy to answer any queries we had. He answered my questions and gave me his card at the end for direct contact. He was fair and understanding about the look of the property after several years of us living here.

His communication was great and he kept me updated throughout, sending appropriate appointment reminders.

Greg was courteous and even our cocker spaniel got a few strokes and pats. Thank you.

22 April 2026
Unprompted review
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Reply from Andrews Property Group

Hi Hannah,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Greg. It's great to know he provided excellent service and communication. We appreciate your kind words and look forward to serving you again in the future. Best wishes , Lisa

Rated 5 out of 5 stars

Had no issues while renting with the…

Had no issues while renting with the Stroud branch so everything went smoothly. Greg was great

22 April 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Joe Powell,

Thank you for your wonderful feedback! We're thrilled to hear that your experience with our Stroud branch went smoothly and that Greg provided great service. We appreciate your 5-star rating and look forward to serving you again in the future. Best wishes , Lisa

Rated 5 out of 5 stars

Service makes the company shine

Andrew’s has been really good to deal with and having Gurmit made things even easier. We have recently left the property we rented and working with Gurmit helped massively to ensure everything went smoothly. Gurmit is someone you should be happy to deal with if she looks after your property.

Being with Andrew’s for two years was easy work and nothing was too hard for them when it was needed.

Mention to Issy in the early stages who was a delighted to be shown around the property and her knowledge of the area and knowing the people made it easier to make the decision without being forced.

13 March 2026
Unprompted review
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Reply from Andrews Property Group

Thank you, Lukey P, for your wonderful feedback! We're thrilled to hear about your positive experience with Gurmit and Issy. It's great to know they made your rental journey smooth and enjoyable. We appreciate your kind words and look forward to serving you again in the future! Best wishes , Lisa

Rated 5 out of 5 stars

The staff were amazing ,been helping me…

The staff were amazing ,been helping me get my first renting house , Issy and Harpindar super friendly and always ready to help x

21 April 2026
Unprompted review
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Reply from Andrews Property Group

Hi Sophie, thank you for your wonderful feedback! We're thrilled to hear that Issy and Harpindar made your experience enjoyable. Congratulations on your first rental! If you need any further assistance, feel free to reach out. Best wishes, Lisa

Rated 5 out of 5 stars

Stress-Free Renting with Great Communication

The Andrews team is such a professional and friendly team and easy to communicate with throughout. Gurmit who I mostly communicated with is an easy to work with person which made things much less stressful for us. Overall, a reliable and supportive letting agent and a wonderful team. Thank you and keep it up..

21 April 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Fathima Zainab Muzzammil,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Gurmit and our team. Your satisfaction is our priority, and we look forward to continuing to serve you. Best wishes , Lisa

Rated 5 out of 5 stars

Choose Andrews Lettings!

Ben at Andrews Lettings offered a very competitive rental package for the property, by combining their excellent inside knowledge of the local area with their extensive client base, in order to find the right type of tenant for an appropriate rent.

17 April 2026
Unprompted review
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Reply from Andrews Property Group

Thank you, for your wonderful feedback! We're thrilled to hear that Ben's expertise and our approach met your expectations. Your satisfaction is our priority, and we appreciate your support. If you need anything else, feel free to reach out. Best wishes , Lisa

Rated 5 out of 5 stars

Grateful service by Lorna

13 April 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Vrajesh Chokshi,

Thank you for your wonderful review! We're thrilled to hear about your positive experience with Lorna. Your feedback is greatly appreciated and motivates us to continue providing excellent service. Best wishes , Lisa

Rated 5 out of 5 stars

Amazing!

We had a really great experience with Andrew’s, honestly the best we’ve had while looking for a rental in London.

Lorna was so helpful the whole way through—really easy to deal with, quick to respond, and happy to answer all our questions. She even managed to sort us a viewing at very short notice, which we really appreciated.

Everything felt smooth and straightforward, and it was nice knowing we were in good hands the whole time. Would definitely recommend.

24 March 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Thank you, Corey, for your wonderful feedback! We're thrilled to hear about your positive experience with Lorna and our team. Your recommendation means a lot to us. If you need further assistance, feel free to reach out. Best wishes , Lisa

Rated 5 out of 5 stars

A smooth and professional move

We have had such a smooth move thanks to Cat. She has been nothing but helpful and professional. She was on hand to answer any questions we had and was always giving us updates to keep us in the loop. Couldn’t recommend enough. Once again thank you to Cat.

16 April 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Hi Laura, thank you for your wonderful feedback! We're thrilled to hear about your smooth move and Cat's exceptional service. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Best wishes in your new home , Lisa

Rated 5 out of 5 stars

Provided excellent service feom start…

Provided excellent service feom start to finish. Both Tara and Lorna were always available to answer any queries and responded to calls asap they were available. Very professional at all times
Thank you

13 April 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Thank you, Harsha, for your wonderful feedback! We're thrilled to hear that Tara and Lorna provided excellent service. Your satisfaction is our priority, and we look forward to assisting you again in the future. Best wishes , Lisa

Rated 5 out of 5 stars

Daryn Mukoyi was a great!

Daryn Mukoyi was a great when it came to our property viewing, a very welcoming and friendly person. Took his time showing us the property in good detail and was very transparent with all of our questions. Kindly waited for one of us who showed up a little late and just overall a very easy person to talk to! Lucky to have this gentleman on your team :)

15 April 2026
Unprompted review
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Reply from Andrews Property Group

Thank you, Benjamin, for your wonderful feedback! We're thrilled to hear about your positive experience with Daryn. We pride ourselves on our team's dedication, and it's great to know Daryn made your property viewing enjoyable. We appreciate your kind words and look forward to assisting you again!

Rated 4 out of 5 stars

They were very helpful and their door…

They were very helpful and their door was always open for us to ask where it was not clear to us.

31 March 2026
Unprompted review
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Reply from Andrews Property Group

Dear Gamuchirai, thank you for your positive feedback! We're delighted to hear that our team was helpful and accessible. Your satisfaction is important to us, and we appreciate your support. Looking forward to serving you again!

Rated 5 out of 5 stars

Really good experience

Really good experience. Harpindar at the Downend branch was really kind and helpful :)

13 April 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Daniela,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Harpindar at our Downend branch. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again in the future. Best wishes , Lisa

Rated 5 out of 5 stars

Andrew Bannerman follow through this…

Andrew Bannerman follow through this sales prosses unexceptionally till the end. he was very committed and customer friendly.

10 April 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Siva,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Andrew Bannerman. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again in the future. Best wishes , Lisa

Rated 5 out of 5 stars

Excellent service

Just wanted to express sincere appreciation for Jennifer Jones of the Andrews Clifton branch in Bristol. Since taking over the management of my property she has been nothing short of five stars: fast communication, very detailed information about what is going on at all times, friendly, highly professional, and totally effective in everything she does.
Thank you, Jennie!

11 April 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Neil Haines,

Thank you for your wonderful feedback about Jennifer Jones. We're thrilled to hear about your positive experience with her at our Andrews Clifton branch. Your satisfaction is our priority, and your kind words are greatly appreciated.

Best regards,
Andrews Head Office

Rated 5 out of 5 stars

Thank you very much Andrews Property…

Thank you very much Andrews Property Group Gloucester for your assistance during the tenancy, and especially to our property manager Sarah for all of her expertise and support.

10 April 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Ami Patel,

Thank you for your wonderful review! We're thrilled to hear about your positive experience with Andrews Property Group Gloucester. Sarah and the team are delighted to have been of assistance during your tenancy. We appreciate your feedback and look forward to serving you again in the future.

Best regards,
Andrews Head Office

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