if I could give more than five stars for Team 3, Oliver and Mo, I would. They were exceptionally good, guiding us throughout the whole implementation, exploring different options for where to co... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been with g network for close to two years. Have had no issues Today WiFi was down, request call back , they called back within 15 mins, engineer was booked. Engineer FAZLE attended within... See more
Company replied
Really fast, polite service from the engineers Andrew and Mo. They answered every question I had and gave me honest and fair answers, they made sure I was fully connected and checked the speeds befo... See more
Company replied
Wait between signing up and our engineer Jason’s visit was only a week. Jason arrived first thing Friday morning as scheduled. No waste of our time and therefore a big positive. He was polite and prof... See more
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Company details
Written by the company
Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity
Why choose Fibre optic Broadband with G.Network
Written by the company
- Direct To Premises
- We are an FTTP network which means we lay 100% fibre optic cable, end-to-end, directly to every premises through our own ducts.
- Short Lead Times
- If we've already dug your street then we can get you connected with ease. We’ll even work with landlords on any permissions needed.
- Faster Than ‘ULTRAFAST’
- Our ‘fast’ means truly ‘ultrafast’ because there is no copper anywhere in our network. From 100Mbps all the way to 10Gbps (10,000Mbps).
- Future-Proof Network
- Our 100% fibre network can handle any speed requirements today as well as any future speeds that new technologies will demand.
- Great Value Tariffs
- We have designed our tariffs to make 100% fibre connectivity accessible for everyone, with prices on a par with existing copper-fibre broadband and a lot less than fibre leased lines.
- Personal Customer Service
- We take pride in providing a great service. All our customers have dedicated Relationship Managers and all installations are done by our own in-house engineers.
Contact info
69 Wilson St, EC2A 2BB, London, United Kingdom
- 020 3909 4555
- sales@g.network
- g.network
4.8
Excellent
6K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic tech support
Had some initial teething problems but they were quickly sorted out, I even had an engineer visit the same day on one occasion. Very happy with install and service. Special mention to John in tech support, fantastic care, knowledge & attention to work.
1 May 2026
Unprompted review
Reply from G. Network
Thank you for your feedback!
We appreciate your patience during the initial teething issues and are really glad to hear everything was resolved quickly. It’s great to know you’re happy with the installation and overall service.
A special thanks for mentioning John as well—I’ll be sure to pass on your kind words about his care, knowledge, and attention to detail.
If you ever need anything further, we’re always here to help!
thanks,
Ahmed
Very easy setup process
Very easy setup process. Very fast internet so far
1 May 2026
Unprompted review
Reply from G. Network
Thank you for your feedback!
We’re really glad to hear the setup process was smooth and that you’re enjoying the speed of your connection so far. If you need anything at all, we’re always here to help.
Thanks again!
Ahmed
Marie-ann super star
I recently signed up and needed an urgent installation as I work from home and had just moved to a new property. The service I received from Marie‑Ann at Lloyds was excellent. She arranged an appointment quickly, easily, and very conveniently. The whole process was super fast and stress‑free.
30 April 2026
Unprompted review
Reply from G. Network
Hey Sammy,
Thank you so much for the fantastic feedback! We are delighted to hear that Marie‑Ann was able to support you so effectively during such an important time, especially with working from home and moving into a new property. It is great to know she was able to arrange everything quickly and make the process stress‑free. We will be sure to pass on your kind words, she will be thrilled to hear them!
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Professional experienced technician mr Fazle
Been with g network for close to two years. Have had no issues
Today WiFi was down, request call back , they called back within 15 mins, engineer was booked.
Engineer FAZLE attended within 1.5 hours (was nice he called In advance to make way) and happy to wait for me to come back to the house.
Identified the issue within 5 mins and got the WiFi working again. FAzle was very professional and experienced, made a huge different.
Thank you, g network team.
30 April 2026
Unprompted review
Reply from G. Network
Hey Kamal,
Thank you so much for taking the time to share such a detailed 5★ review! We are delighted to hear you have had a great experience with G.Network over the past two years. It is especially pleasing to know our team responded quickly when your WiFi went down and that Fazle was able to attend promptly, communicate clearly, and resolve the issue so efficiently. Fazle will be thrilled to hear your kind words about his professionalism and expertise. Thanks again for your support, we are always here to help!
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Fazle made a really good job
Fazle made a really good job. Nice and professionnal
30 April 2026
Unprompted review
Reply from G. Network
Hi Gers
Thank you for your 5★ review! We are delighted to hear that Fazle did a really good job and that you found him professional and pleasant. We will be sure to pass on your kind feedback. it is very much appreciated
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Nice quick install
Nice quick install. Works great. Andrew the installer friendly and helpful. Recommended.
30 April 2026
Unprompted review
Reply from G. Network
Hello Ian,
Thank you for the 5★ review! We are glad to hear the installation was quick and that everything is working great. Andrew will be really pleased to know you found him friendly and helpful. Thanks for the recommendation, we truly appreciate it!
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Top service
This is the second visit in our building for Fazle . Previous engineer’s inefficient work made him to come . Such a pity. But this man is the top one . He resorted all with no fuss . He is a real assert for the company .
30 April 2026
Unprompted review
Reply from G. Network
Hi Ivan,
Thank you so much for the 5★ review and for sharing your experience. We are sorry for the inconvenience that required a second visit, but we are really pleased to hear that Fazle was able to resolve everything smoothly and without fuss. He truly is a great asset to the company, and we will be sure to pass on your kind words to him and the wider team.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Fazle was very prompt in fixing the…
Fazle was very prompt in fixing the WiFi issue we were faced with. He also recommended actions to ensure good connectivity.
30 April 2026
Unprompted review
Reply from G. Network
Hello PPR
Thank you for the 5★ review! We are really pleased to hear that Fazle was prompt in resolving the WiFi issue and took the time to recommend ways to improve connectivity. We will be sure to pass on your kind feedback, it is greatly appreciated!
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Living in a leasehold apartment with…
Living in a leasehold apartment with shared access made this a complicated process but the entire G.Network team made it as painless as possible. They were very customer friendly, communicated well and the installation was very efficient. Thanks to Luis Pereira
(Senior Client Partnership Manager), Anjna Mistry Mehta
(Customer Connections Adviser) and Jason (installation team). The fibre works well too!
23 April 2026
Unprompted review
Reply from G. Network
Hello Sleath David John,
Thank you for the fantastic 5★ review! We really appreciate you sharing your experience, especially given the added complexity of a leasehold apartment with shared access. It is great to hear the team made the process as smooth and efficient as possible. We will be sure to pass on your kind words to Luis, Anjna and Jason. They will be delighted to know their efforts made a difference. And we are glad to hear the fibre is working well too!
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Fable
Fable, came today. A Charming man. Super punctual. Very efficient and particularly good at communicating how best to install the equipment. I’m very happy - another nice experience with G.Network team. Order number: 70759
29 April 2026
Unprompted review
Reply from G. Network
Hi Maxine,
Thank you so much for such a lovely review! We are delighted to hear that Fazle made such a positive impression, from being punctual and efficient to clearly explaining the best way to install the equipment. It is great to know you had another positive experience with the G.Network team. We really appreciate your kind words!
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Kaval and Marcus were extremely…
Kaval and Marcus were extremely professional and efficient.
29 April 2026
Unprompted review
Reply from G. Network
Hey DB,
Thank you for your kind review! We are really pleased to hear that Kaval and Marcus were extremely professional and efficient. We will be sure to pass on your feedback. It is greatly appreciated!
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Falze was good
Falze - he was great, very quick at fixing the problem, tidied the wires well. Overall good experience.
28 April 2026
Unprompted review
Reply from G. Network
Hello Fiona,
Thank you so much for taking the time to leave this review! We are really pleased to hear you had a good experience. Falze will be delighted to know his quick work and tidy wiring made a positive difference. Thanks again for your feedback, we truly appreciate it!
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Fazle did a good job(67809)
Fazle did a good job(67809), we all connected. Thanks to him,
28 April 2026
Unprompted review
Reply from G. Network
Hi Gary,
Thank you so much for the 5★ review! We are delighted to hear that Fazle did a great job and that everything connected smoothly for you. We will be sure to pass on your kind words to him.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Stay away
Stay away. They push to give them good review on installation. Since my installation last year, have no signal in half of my apartment. This has never been corrected. IT no existent at weekend, call centre which does not have access to any record. After leaving message, got an email, still nothing has been solved. Company went to liquidation and did not inform customers. They want to charge me if I want to terminate my contract early. They should refund me for halve of the service. Mission impossible to speak to a human in IT. I wish I chose a different network. No surprise they went bust.
25 April 2026
Unprompted review
Reply from G. Network
Hello Kasia,
Thank you for sharing your experience. We are genuinely sorry to hear about the issues you’ve described and the frustration this has caused you.
This is not the level of service we aim to provide, and we appreciate how disappointing it must have been to experience ongoing signal issues and difficulty accessing support.
We would like the opportunity to investigate this fully and work towards a fair and amicable resolution. Please contact us directly on customerservice@g.network with your account details (name, address, and order number) so we can review your case as a priority.
Thank you for bringing this to our attention. We hope to resolve this matter for you as soon as possible.
Regards,
GNetwork Customer Service Team
Fazle came sharp on time
Fazle came sharp on time . With his top professional experience he sorted our internet and back us Live. He did exceptionally clean and tidy job . 10/10💯
27 April 2026
Unprompted review
Reply from G. Network
Hello Marzia,
Thank you so much for your fantastic review!
We are delighted to hear that Fazle arrived promptly and was able to get your internet back up and running smoothly. It is great to know his professionalism and attention to detail made a positive impression, and that the work was completed to such a clean and tidy standard.
Your kind words and perfect rating mean a lot to us, we will be sure to pass on your feedback to Fazle.
If you ever need any further assistance, we are always here to help.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Jermaine was excellent
Jermaine came to install our internet. He was friendly, professional and went out of his way to accommodate our preferences. Excellent work!
8 April 2026
Unprompted review
Reply from G. Network
Hi Jackson,
Thank you for the fantastic feedback!
We are so pleased to hear that Jermaine provided a friendly and professional installation, and that he took the time to accommodate your preferences. That is exactly the level of service we aim to deliver.
We will be sure to pass on your kind words, he will really appreciate it. Enjoy your new connection!
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Predatory "30-day notice" trap and a 130% price hike upon leaving
I had a decent experience with the network itself, but their exit process is a total shake-down. Beware of the "30-day notice" trap, even when your fixed-term contract is ending.
I signed on for a 2-year contract (May 13, 2024 – May 13, 2026). They waited until April 15th—less than 30 days before the contract end date—to email me about my options. Because they intentionally sent the reminder too late to give the full 30 days' notice without overlap, they are now forcing me to pay for an extra 10 days beyond my contract.
The "out-of-contract" pricing is a blatant scam. My regular contract was £27/month, yet they are charging me £21.48 for just 10 days. They effectively hiked my daily rate by over 130% the second my fixed term "ended."
To make matters worse:
Zero Online Cancellation: You are forced to call and wait on hold for ages because they don't allow online cancellations.
Poor Service: The agent I spoke with was rude and lectured me on "reading the fine print" instead of acknowledging their late notification.
Inability to Provide Service: They don't even provide service at my new address, yet they are still insisting on this "notice" penalty.
I’m definitely switching back to Hyperoptic—the experience there was night and day compared to this. If you value transparent pricing and being treated like a human being, stay well clear of this company.
24 April 2026
Unprompted review
Reply from G. Network
Hello Dhruva,
Thank you for taking the time to share your feedback. I’m genuinely sorry to read about your experience during the cancellation process, particularly given that you were otherwise satisfied with the network itself.
We take concerns around contract end notifications, notice periods, and out of contract charges very seriously, and I appreciate you clearly outlining the specific points that caused frustration. From what you’ve described, there are several aspects here that we would like to review in detail, including the timing of communications, the application of notice periods, the charges applied after the fixed term, and the customer service interaction you experienced.
We are keen to fully understand what happened and ensure this is handled fairly. If something hasn’t been applied or explained correctly, we want the opportunity to put that right.
To allow us to investigate properly, could you please provide the following details to customerservice@g.network :
• Your full name
• Your account number or service address
• A contact email or phone number
Once we have this information, a member of the team can review your account history and charges in full and come back to you with a clear explanation and, where appropriate, a resolution.
We’re sorry to hear that you’re considering moving away, and while we respect your decision, we would very much like the chance to address this concern properly. Our aim is always to be transparent, fair, and to treat customers with respect, particularly at key moments such as the end of a contract.
Thank you again for raising this. We look forward to hearing from you and getting this right.
Regards,
GNetwork Customer Service Team
Customer Care
I just had advice and technical support from John Goodwin. What a polite and nice person! I am 68 and technology is not my thing, but John had so much patience and was so thorough explaining things about the rooter speed boosters etc that at the end I even felt intelligent!!! Thank you John and GNetwork.
23 April 2026
Unprompted review
Reply from G. Network
Hey M Isabel Caldas,
Thank you so much for sharing this wonderful feedback!
We are absolutely delighted to hear about your experience with John Goodwin. His patience, kindness, and ability to explain things clearly are exactly what we strive for, and it is fantastic to know he made everything feel easy and understandable for you.
We will be sure to pass along your kind words to John, he will be so pleased to hear this.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Andrew arrived on time
Andrew arrived on time, was a neat and tidy worker, explained everything in an understandable way. A real professional.
23 April 2026
Unprompted review
Reply from G. Network
Hi Bernard,
Thank you so much for your fantastic 5⭐ review! We are delighted to hear about your positive experience.
It is great to know Andrew arrived on time, kept everything neat and tidy, and took the time to explain things clearly. We will be sure to pass on your kind words, he will really appreciate it.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Seamless installation and set up thanks…
Seamless installation and set up thanks to Andrew.
22 April 2026
Unprompted review
Reply from G. Network
Hey Strizzy,
Thank you for the great review!
We are so pleased to hear that your installation and set‑up went seamlessly. Andrew will be delighted to know his support made the process smooth from start to finish. Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
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