We now have super-fast WiFi that costs less than we were paying our regular provider for old fashioned copper-fed WiFi. G.network were easy to contact and once it was agreed their service was avail... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had a great experience with G Network so far. We needed a router relocated and there wasn’t a straight forward solution, but our engineer, German Schmidt, sorted it out quickly and mess free. Highl... See more
Company replied
Fazle came on time and point problem straight way. He was professional and efficiently sorted my issue which caused by previous engineer. We also gave some tips for better signal speed. Thanks to him... See more
Company replied
Excellent communication from Janet at HQ to schedule the appointment and follow-up with details. And today Andrew was at the flat, on time and straight into the installation. He did a brilliant job of... See more
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Company details
Written by the company
Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity
Why choose Fibre optic Broadband with G.Network
Written by the company
- Direct To Premises
- We are an FTTP network which means we lay 100% fibre optic cable, end-to-end, directly to every premises through our own ducts.
- Short Lead Times
- If we've already dug your street then we can get you connected with ease. We’ll even work with landlords on any permissions needed.
- Faster Than ‘ULTRAFAST’
- Our ‘fast’ means truly ‘ultrafast’ because there is no copper anywhere in our network. From 100Mbps all the way to 10Gbps (10,000Mbps).
- Future-Proof Network
- Our 100% fibre network can handle any speed requirements today as well as any future speeds that new technologies will demand.
- Great Value Tariffs
- We have designed our tariffs to make 100% fibre connectivity accessible for everyone, with prices on a par with existing copper-fibre broadband and a lot less than fibre leased lines.
- Personal Customer Service
- We take pride in providing a great service from our London based team.
Contact info
251 Southwark Bridge Road, SE1 6FJ, London, United Kingdom
- 020 3909 4555
- customerservice@g.network
- g.network
4.8
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Karl was very polite
Karl was very polite, knew the job and kept me well informed on the process. Very happy with the service.
8 September 2026
Unprompted review
Reply from G. Network
Thank you very much for your kind feedback!
We’re delighted to hear that Karl provided you with a polite and professional service, kept you well informed throughout the process, and was able to assist you effectively.
We’ll be sure to pass your lovely feedback on to Karl and the team. It’s great to hear that you’re very happy with the service!
Ahmed
Fazle is very efficient and discreet
Fazle is very efficient and discreet
I genuinely recommend him
8 September 2026
Unprompted review
Reply from G. Network
Thank you so much for your kind feedback!
We’re delighted to hear that Fazle provided you with an efficient and discreet service. We really appreciate you taking the time to recommend him, and we’ll be sure to pass your lovely comments on to Fazle and the team.
Ahmed
Jamie Walford amazing engineer for set up WIFI
Today we had to recive the wifi and we got an amazing worker called Jamie Walford, out neighborhood had some problems with the router so he went and search for the other one that than worked, before that tho we also had a probelm connecting and he had no esitation to help even more that he should have.
Amazing service and amazing guy.
7 September 2026
Unprompted review
Reply from G. Network
Thank you so much for taking the time to share your wonderful feedback!
We’re delighted to hear that Jamie went above and beyond to help you, especially when there were issues with the router and connection. It’s fantastic to know that he was able to find a solution and make sure everything was working for you.
We’ll be sure to pass your kind words on to Jamie and the team. We really appreciate your feedback and are so pleased you received such amazing service!
Ahmed
Amazing service!!!
Jason and Andrew were so friendly and speedy!!! 10/10
7 September 2026
Unprompted review
Reply from G. Network
Thank you so much for your fantastic feedback!
We’re delighted to hear that Jason and Andrew were friendly, speedy, and provided you with a 10/10 service. We’ll be sure to pass your lovely comments on to them!
Ahmed
Finally we got it!
We live in a block away from the pavement where fibre optic is embedded and for years we had been struggling with the obsolete ADSL Internet connection. G.Network had visited our location several times and tried their best to provide us with their fibre optic connection. Thanks to their diligence and hardworking, they have successfully eliminated all the obstacles in the end. Now all the residents in the block are having the fast Internet connection with great enjoyment. A massive thank you to the G.Network!
3 September 2026
Unprompted review
Reply from G. Network
Thank you so much for sharing such wonderful feedback!
We’re absolutely delighted to hear that, after the challenges you experienced with your previous ADSL connection, our team was able to overcome the obstacles and successfully bring fibre connectivity to your block.
It’s fantastic to know that all the residents can now enjoy a faster and more reliable internet connection. We truly appreciate your patience and kind words about the diligence and hard work of our team.
We’ll be sure to share your fantastic feedback with everyone involved. Thank you for choosing G.Network!
Ahmed
Both engineers ,german and Jermaine who…
Both engineers ,german and Jermaine who exceptionally helpful, polite and very knowledgeable a pleasurable experience, they made it seemless
3 September 2026
Unprompted review
Reply from G. Network
Thank you so much for your fantastic feedback!
We’re delighted to hear that German and Jermaine were exceptionally helpful, polite, and knowledgeable, and that they made the whole experience seamless for you.
We’ll be sure to pass your kind comments on to both engineers. It’s wonderful to know they provided such a positive experience!
Ahmed
Two great guys Nedjat and Reece came to…
Two great guys Nedjat and Reece came to install my internet. They were considerate and extremely helpful. I highly recommend them!
3 September 2026
Unprompted review
Reply from G. Network
Thank you so much for your lovely feedback!
We’re delighted to hear that Nedjat and Reece provided such a considerate and helpful service during your installation. It’s great to know they made the experience a positive one for you.
We’ll be sure to pass your kind words on to Nedjat and Reece — they’ll really appreciate the recognition.
Thank you again for your recommendation and for choosing us.
Ahmed
This is honestly one of the worst…
This is honestly one of the worst internet providers available. I wish I’d just stayed with BT or Virgin. The team have been on site 4 times and continue to adjust the signal strength remotely, but it is a weak provider and doesn’t have the same infrastructure, operationally, as the larger more trusted providers. I regret signing up, as 3 months on, my fibre still doesn’t work.
2 September 2026
Unprompted review
Reply from G. Network
We’re very sorry to hear about your experience and understand how frustrating it must be, particularly after having our team attend the property several times and with your fibre service still not working after three months.
We sincerely apologise for the inconvenience and frustration this has caused you.
A member of our team will be reaching out to you directly to discuss the issues you’ve experienced and work towards getting this resolved as quickly as possible.
Thank you for your patience, and once again, we apologise for the experience you have had.
Ahmed
Installer was amazing
German Schmidt did a an amazing job, even though I was not available at the property, he took the time to communicate with me and get access through my neighbour to complete the job. After inspection everything looks immaculate, all the cable tracing, drilled holes and connections are done professionally.
25 August 2026
Unprompted review
Reply from G. Network
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that German did an amazing job and went above and beyond to communicate with you, arrange access through your neighbour, and complete the work to such a high standard.
It’s fantastic to hear that you’re happy with the finished installation and that the cable tracing, drilled holes, and connections were all completed professionally.
We’ll be sure to pass your kind feedback on to German and recognise him for his excellent work.
Thank you again for your feedback and for choosing us.
Ahmed
Top drawer installation!
I was very impressed with the team who turned up to my apartment block today. Ricky, Karl, Leon and Halim took on the difficult work of installing a connection from street to ground floor and then up to the second floor via the dry riser. Then they installed a cable into my living room and they waited until the router was fully connected, which took a while as it was new. Excellent, professional and courteous service from beginning to end. And the new router is giving me the promised 300mbps download which is excellent. Very pleased with this service and would recommend.
28 August 2026
Unprompted review
Reply from G. Network
Thank you so much for your fantastic feedback.
We’re delighted to hear how impressed you were with Ricky, Karl, Leon and Halim. It’s great to know that, despite the challenges of the installation, the team were able to complete the connection from the street through to your apartment and ensure everything was fully connected and working before they left.
We’re especially pleased to hear that you’re now receiving the promised 300 Mbps download speed and that you were happy with the team’s professionalism and courtesy throughout the installation.
We’ll be sure to share your kind words with Ricky, Karl, Leon and Halim. Feedback like this is greatly appreciated and helps us recognise the team for the excellent service they provide.
Thank you again for your support and recommendation. We’re delighted to have you with us!
Such a top bloke Jason
Such a top bloke Jason! The attention to detail and customer care was on point. Definitely be recommending!
Thanks,
Richard Tucker
Manager Ruffians Barbers Shoreditch
26 August 2026
Unprompted review
Reply from G. Network
Thank you so much for your fantastic feedback!
We’re delighted to hear that Jason provided such a great service and that his attention to detail and customer care really stood out.
We’ll be sure to pass your kind words on to Jason — we know he’ll really appreciate the recognition.
Thank you again for your support and recommendation. It means a lot to us!
Ahmed
They have done the installation pretty…
They have done the installation pretty seamlessly by assessing everything carefully - many thanks to Fazle & Hallim
26 August 2026
Unprompted review
Reply from G. Network
Thank you very much for your kind feedback.
We’re delighted to hear that Fazle and Halim were able to complete the installation seamlessly and took the time to carefully assess everything to ensure the work was carried out to a high standard.
We’ll be sure to pass your thanks and positive feedback on to Fazle and Halim. They’ll really appreciate the recognition.
Thank you again for taking the time to share your experience with us.
Kind regards,
I would highly recommend G.Network as…
I would highly recommend G.Network as they have an amazing team. German Schmidt was absolutely fantastic with communication and more importantly installation specially with safe guarding the cables and the cables were discretely installed…finally Mr Schmidt made sure I was connected before he left…Jay-Dav made all this happen thank you to a super team.
26 August 2026
Unprompted review
Reply from G. Network
Thank you so much for your fantastic feedback and for recommending G.Network.
We’re delighted to hear that German provided such an excellent service, from keeping you informed throughout the installation to ensuring the cables were safely and discreetly installed. It’s especially great to hear that he took the time to make sure you were fully connected before leaving.
We’ll also be sure to pass your kind words on to Jay-Dav for helping make this happen.
We’re very proud to have such a dedicated team, and feedback like yours means a great deal to us. We’ll make sure German and Jay-Dav receive the recognition they deserve.
Thank you again for choosing G.Network and for taking the time to share your experience.
Ahmed
Leon was great thank you so much quick…
Leon was great thank you so much quick service and very kind
25 August 2026
Unprompted review
Reply from G. Network
Thank you so much for your kind feedback.
We’re delighted to hear that Leon provided you with quick and friendly service. We’ll be sure to pass your lovely comments on to him.
Thank you again for taking the time to let us know — it’s greatly appreciated.
Ahmed
Speedy and professional repair
We had a great support experience with Fazle. We had a broken fibre cable at home and feared that we needed to re-run the entire cable. Fortunately Fazle was able to fix this on the day we reported this issue and could repair the spot that was broken. We were truly surprised with the speed and quality of this service.
24 August 2026
Unprompted review
Reply from G. Network
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that you had such a positive experience with Fazle. It’s fantastic to know that he was able to quickly identify and repair the damaged fibre cable on the same day, saving you the hassle of having the entire cable re-run.
We’ll be sure to pass your kind words on to Fazle and the wider team. We’re very pleased that you were happy with the speed and quality of the service provided.
Thank you again for your lovely feedback!
Ahmed
Leon from G Network come over and the…
Leon from G Network come over and the install took less than 1 hour and I was up and running in no time. Great stuff. Many thanks
24 August 2026
Unprompted review
Reply from G. Network
Thanks so much for taking the time to let us know. It’s great to hear that Leon’s installation went smoothly and that you were up and running so quickly.
I’ll be sure to pass your feedback on to Leon and the G Network team.
Many thanks, and enjoy your new service!
thanks,
Ahmed
Poor internet service
Poor service. I was promised internet on Friday 21 August and NOTHING. Have followed up three times now and they emailed me to say I am connected and it’s NOT working. What a joke! I missed several hours of work on a Friday because of this. Two times I called and they say they’ll ring back because no one is available. Please sort this out ASAP!
Marcela Carvalho
23 August 2026
Unprompted review
Reply from G. Network
I’m really sorry to hear about the issues you’ve experienced, particularly as this has impacted your work.
I completely understand your frustration, especially after being given a connection date of Friday 21 August and then having to follow up several times without the service working.
We will reach out to you directly as soon as possible to look into this and get the issue resolved.
Apologies again for the inconvenience, and thank you for your patience while we get this sorted.
Ahmed
Reconnection issue
Reconnection issue
Waiting on G Network to reconnect old account with new.
Raised on 21/8, followed up twice with a call, had been promised we would be online by EOD 21/8. Still waiting. Now 23rd.
21 August 2026
Unprompted review
Reply from G. Network
I’m sorry to hear you’re still waiting for the account to be reconnected, especially after being given a commitment that this would be completed by the end of 21 August.
I appreciate that you’ve already followed up twice and that this delay is understandably frustrating.
We will reach out to the relevant team to chase this and will contact you with an update as soon as possible.
Apologies again for the delay and inconvenience.
Thanks,
Ahmed
Fazle did a great job
Fazle did a great job. Really thorough and saved my bacon!
And a big thanks to the great guys on the customer support line. Both brilliant in getting help to me fast to deal with a problem! Thank you so so much.
22 August 2026
Unprompted review
Reply from G. Network
Thank you so much for your fantastic feedback!
We’re delighted to hear that Fazle did such a great job and was able to resolve the issue for you. It’s wonderful to know that his thorough approach made such a difference.
We’ll also be sure to share your kind words with our Customer Support Team. We’re really pleased that they were able to arrange help for you so quickly and provide the support you needed.
Thank you again for taking the time to share your experience — your lovely feedback means a lot to Fazle and the whole team!
Ahmed
Exceptional technical support from John Goodwin – 12/10!
I was having ongoing issues with my internet cutting out on zoom and teams calls. When I called G Network, I was put through to John Goodwin in Technical Support.
He stayed on the phone with me 1.5 hours, patiently troubleshooting every possible cause he could think of.
Although several complicated procedures were involved, he explained everything clearly and used language that was easy for a non-technical person to understand, without using unnecessary jargon - which can so often happen on calls like that!
John was very patient with all my questions, consistently respectful and a genuinely lovely person to talk to. Most importantly, whatever he did has completely resolved the problem.
Thank you so much, John, for taking the time to help me. I really appreciate it. And if I could give you a rating, it would be 12/10!
11 August 2026
Unprompted review
Reply from G. Network
Thank you so much for taking the time to share such wonderful feedback about your experience with John.
We’re absolutely delighted to hear that John was able to patiently work through the issue with you and ultimately resolve the problems you were experiencing with your Zoom and Teams calls. Spending the time to thoroughly investigate every possible cause and explain each step clearly, without unnecessary technical jargon, is exactly the level of support we aim to provide.
It’s fantastic to hear that John was respectful, patient, and approachable throughout the call, and we’re especially pleased that the solution has completely resolved the issue for you.
We’ll be sure to pass your kind words and your 12/10 rating on to John and the wider Technical Support Team. Feedback like this is hugely appreciated and is a great recognition of the effort he put into helping you.
Thank you again for your lovely feedback!
Ahmed
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