I’m absolutely delighted with the delivery of my garden patio table and chairs set. The team were not only polite but genuinely helpful from start to finish. They went above and beyond to ensure my or... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Good communication...came a week before expected! Was able to nominate a delivery spot and contact the crew. Appears to be well packed will open it in a few days! The Frankie website was a pain hard... See more
Company replied
Very fast delivery. Furniture arrived a lot sooner than expected but I was contacted to make sure this was suitable. Delivery men very friendly and helpful. Tracking was great and driver rang 30minute... See more
Company replied
The driver text me to say what time they would be delivering my goods, and they were on time. He was extremely pleasant, and friendly. The box was damaged in parts, and he took photographs of it, and... See more
Company replied
Company details
Written by the company
We are a 2Person, white glove, room of choice courier based in Walsall, West Midlands, we offer a cost effective universal solution for your large ticket delivery and fulfilment requirements. To compliment our core nationwide delivery we also offer storage in our 100,000 sq ft centrally located Midlands based warehouse, a range of installation and assembly services and we also provide and disposal and recycling services for old furniture and appliances. Our expert delivery teams understand the value of the products they deliver and they are the face of our online retailers. Your reputation, delivered. Visit our website for more details around our offering:https://furdeco.co.uk/our-story
Your reputation, delivered.
Written by the company
- It is our mission to provide an excellent customer experience each and every time.
Contact info
Furdeco Unit 1, Impact Park, Willenhall Lane, WS3 2XN, Walsall, United Kingdom
- 01212855255
- info@furdeco.co.uk
- furdeco.co.uk
4.5
Excellent
183K reviews
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Excellent Service
Delivered on time as per email. Friendly delivery drivers and handled my products with care. Overall very impressed with service received
2 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delivery drivers were rude
Delivery drivers were rude, unable to actually carry the delivery I watched then drop it from the van then continue to roll it edge over edge to the door. I asked if they could move to the dining room it was a table after all. I was just told "hallway only"
When I enquired as to where the other item on my delivery was I was told it was broken and he would be back tomorrow. I am still waiting to receive it or any communication at all.
29 May 2026
Reply from Furdeco
Hi,
Thank you for taking the time to share your feedback regarding your recent delivery. We’re sorry to hear that your experience did not meet expectations.
We appreciate you bringing this matter to our attention and will use your feedback as an opportunity to remind our drivers of the importance of following procedures and maintaining a professional and courteous approach at all times.
Your comments are valuable to us as we continue working to improve our service, and we thank you again for taking the time to contact us.
Kind regards,
Hassan
Quick and on time
2 June 2026
it was delivered earlier than expected…
it was delivered earlier than expected but they refused to take the gazebo to the back. I was away and my wife was home alone. she had to beg them to take it to the back for her. they initially refused but they latter obliged
1 June 2026
Reply from Furdeco
Adekunle Adeyoola,
We appreciate your feedback. We're concerned to hear about the delivery issue and the inconvenience it caused. We are reviewing our delivery protocols to prevent similar situations.
Regards,
Hassan
Delivery date was earlier than stated…
Delivery date was earlier than stated which was happy about and delivery men were on time and rang when was five mins away which meant could open garage door ready and saved them knocking as have dogs that bark when hear door bell so delivery taken straight to garage where wanted till ready to assemble
2 June 2026
The only reason I am giving 1 star is…
The only reason I am giving 1 star is because I cannot give zero. Because it was raining, and the 2 delivery guys did not have jackets to wear, they thought it was very appropriate to leave the garden furniture next to my back garden gate claiming they could not get it through, and that I would have to unpack it myself alone in the rain and they were going. ABSOLUTELY SHOCKING SERVICE. SHAME ON YOU!!! You have lost me as a customer for sure.
2 June 2026
Reply from Furdeco
Hi,
Thank you for taking the time to share your feedback regarding your recent delivery. We’re sorry to hear that your experience did not meet expectations.
We appreciate you bringing this matter to our attention and will use your feedback as an opportunity to remind our drivers of the importance of following procedures and maintaining a professional and courteous approach at all times.
Your comments are valuable to us as we continue working to improve our service, and we thank you again for taking the time to contact us.
Kind regards,
Hassan
Very helpful delivery
Very helpful delivery. Turned up on time and kindly carried the boxes upstairs for me
29 May 2026
Disappointing Delivery Experience
When the driver delivered my item, my 17-year-old daughter asked if he could bring it inside and leave it in the hallway. However, he left it on the porch, explaining that the item was very heavy. While I understand that handling heavy items can be difficult, I was disappointed by the lack of assistance.
Customer service is an important part of the delivery experience, and I believe your company should place greater emphasis on helping customers whenever reasonably possible. I hope you will consider improving this aspect of your service in the future.
29 May 2026
Reply from Furdeco
Hi,
Thank you for taking the time to share your feedback regarding your recent delivery. We’re sorry to hear that your experience did not meet expectations.
We appreciate you bringing this matter to our attention and will use your feedback as an opportunity to remind our drivers of the importance of following procedures and maintaining a professional and courteous approach at all times.
Your comments are valuable to us as we continue working to improve our service, and we thank you again for taking the time to contact us.
Kind regards,
Hassan
Contacted me to inform of delivery time…
Contacted me to inform of delivery time prior to arrival.
Quick delivery.
2 June 2026
Brilliant
Brilliant. No fuss delivery, the man actually carried it into my house and set it against the wall for me. Thanks again lads!
2 June 2026
Good communication
Good communication. Carrier informing of the day.
Was followed by a phone call to give me a one hour delivery slot
2 June 2026
Reply from Furdeco
Miss Catherine Donaldson,
We're so glad our communication about your delivery day and one-hour slot met your expectations. Thank you for your feedback!
Regards,
Hassan
Absolutely disgusting
Absolutely disgusting, the 2 guys who delivered just dumped my furniture off the van out my back gates, which wasnt cheap either, never helped at all to get were it needed to be which was only a couple of steps into the garden, instead left me with a piece of furniture to move which needed 2 people to lift .. jumped in the van and drove off
2 June 2026
Reply from Furdeco
Hi,
Thank you for taking the time to share your feedback regarding your recent delivery. We’re sorry to hear that your experience did not meet expectations.
We appreciate you bringing this matter to our attention and will use your feedback as an opportunity to remind our drivers of the importance of following procedures and maintaining a professional and courteous approach at all times.
Your comments are valuable to us as we continue working to improve our service, and we thank you again for taking the time to contact us.
Kind regards,
Hassan
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