The male and female assistant on checkout were very helpful and friendly in spite of us not being able to speak Spanish. There is a big selection of unusual plants and pots as well as homewares. Th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Exceptional service and support from the staff at Fronda. A great selection of quality plants and they arranged delivery for me. Tony.
Company replied
Fronda always has beautiful store displays that serve to inspire! The staff, whether through email, or in person, is very helpful to me when I have plant health concerns. They evaluate the symptoms... See more
Company replied
I ordered at Fronda because they had a specific flower type that wasn’t available anywhere else. I got the information via email a week later that it was not possible to sent this. Considering the rat... See more
Company replied
Company details
Written by the company
Somos una empresa española creada en 1975, gracias a la inquietud de nuestra fundadora, por aprender y experimentar con la producción de plantas, y motivada por la posibilidad de construir un negocio viable basado en su venta. Actualmente disponemos de 6 centros de jardinería donde encontrarás una gran variedad de plantas y flores que se integran de manera armónica con la decoración, inspirando y aportando color a los hogares. Rodéate de naturaleza con todo lo que tenemos para ti: plantas y flores para decorar tu casa, terraza o jardín. Ramos y centros de flores para regalar, eventos y celebraciones. Decoración, macetas y muebles de interior y exterior. ¡Y todo para tus mascotas! ¡Descubre nuestra esencia en cualquiera de nuestros centros o en nuestra web www.fronda.com!
Contact info
Carretera de Boadilla del Monte 2, 28220, Majadahonda, Spain
- 661497658
- atencionalcliente@fronda.com
- fronda.com
4.5
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Items arrived promptly and in good order
3 April 2024
Reply from Fronda
Thank you very much for your coments, Cherly. We wish you enjoy your order. Have a nice week, ¡see you soon!
Purple Orchideas
I ordered purple orchideas for my girlfriend in Spain. You guys really delivered and it looks fantastic. When I come to Madrid I will pay a visit for sure to buy her more flowers. Thank you!
21 February 2024
Reply from Fronda
Thank you very much for your coments, Luka. We wish you enjoy your order. Have a nice week, ¡see you soon!
Reply from Fronda
Thank you very much for your coments, Steven. We wish you enjoy your order. Best regards, ¡see you soon!
Reply from Fronda
Thank you very much for your coments, Simmy. We wish you enjoy your order. Best regards, ¡see you soon!
The company supplied 100% what they…
The company supplied 100% what they said in the time specified!
3 November 2023
Reply from Fronda
Thank you very much for your coments, Philip. We wish you enjoy your order. Best regards, ¡see you soon!
Great delivery
11 October 2023
Reply from Fronda
Thank you very much for your coments, Mrs. Roche. We wish you enjoy your order. Have a nice week, ¡see you soon!
Sorry don’t speak Spanish
Sorry don’t speak Spanish, but item is great & was delivered promptly.
29 September 2023
Reply from Fronda
Thank you very much for your coments, Simon. We wish you enjoy your order. Have a nice week, ¡see you soon!
Great staff great Furniture
22 August 2023
Reply from Fronda
Thank you very much for your coments, Emelie. We wish you enjoy your order. ¡see you soon!
Muy alto calidad - Very high quality plants
Quick delivery even though part of my order was not available and had to be postponed. Great customer service. The plants that arrived so far are such good quality I initially thought they weren't real - so bright and healthy looking. Now for the difficult part, keeping them alive in this heat..
1 September 2023
Unprompted review
Reply from Fronda
Thank you very much for your coments, Dave. We wish you enjoy your order. Have a nice week, ¡see you soon!
There was a delivery delay for about a…
There was a delivery delay for about a week plus one of the flowers were replaced by a different one since it was out of stock by the time when the delivery was sent. Moreover the delivery itself was done by entry of the house, so we had to move all flowers manually from the ground floor to our apartments. Last, but not least, many leaves were damaged - I’m not sure if it is due to poor delivery or original plants treatment in the shop.
UPDATED: I’ve been contacted by Fronda and they have apologised for the inconvenience and promised to investigate and fix the problems moving forward. On top of that, they have offered me a partial refund for the purchase as a sign of excuse. The fact that it was done within 24h is showing that they are trying to improve the services quality and customers satisfaction. Having said that, I’ve adjusted my score from 2 to 4 stars. Thanks!
28 August 2023
Reply from Fronda
Thank you very much for your kindness, Illa. It has been a pleasure being in contact with you! We wish you a happy weekend.
Reply from Fronda
¡Qué alegría verle, Estefanía! Muchas gracias por su confianza, estaremos encantados de volver a verle pronto. Deseamos que pase una feliz semana.
It was a promised day delivery
It was a promised day delivery, vert fast rey to my questions to the customer service
9 August 2023
Reply from Fronda
Thank you very much for your coments, Umut. We wish you enjoy your order. ¡see you soon!
Customer service fixed the problem
The plant had insects when it arrived. However, when I shared my experience here, their customer service reached out and offered an immediate refund after I sent them a picture of the problem.
Their customer service is responsive, professional and solved problems immediately.
30 July 2023
Reply from Fronda
Buenas tardes, Irahim. Estamos a la espera de que nos de respuesta al mensaje que le hemos enviado para solventar su incidencia y darle una solución lo antes posible. Le deseamos una feliz tarde.
Perfect!
Arrived quickly and was very lovingly packed. The plants were very happy and already had chili fruits on them!
19 July 2023
Reply from Fronda
Thank you very much for your coments, Maria. We wish you enjoy your order. ¡see you soon!
Awsom plants and grat packaging!
19 July 2023
Reply from Fronda
Thank you very much for your coments, Goran. We wish you enjoy your order. ¡see you soon!
Perfect servise & quick delivery 👍
5 July 2023
Reply from Fronda
Thank you very much for your coments, Juhani. We wish you enjoy your order. Have a nice week, ¡see you soon!
todo Impecable
29 June 2023
Reply from Fronda
Buenos días, Yvan. Nos alegramos de que todo haya sido de su agrado. Deseamos que disfrute de su pedido y que pase una feliz semana. ¡Hasta pronto!
One word: Top
From packaging to plant quality. The whole process is an extra experience.
19 January 2023
Reply from Fronda
Thank you very much for your coments, Goran. We wish you enjoy your order. Have a nice week, ¡see you soon!
Healthy plants, great delivery
The plants I purchased came well packaged so that there was no damage to the plants. The pants themselves are very healthy and as advertised
13 August 2022
Reply from Fronda
Thank you very much for your comments, Jake. We hope you enjoy your order. ¡See you soon!
Good Job..!!!
fast shipping, the plant has arrived healthy and vigorous, protected without bruises. Very professional. Thank you very very much
11 April 2022
Reply from Fronda
Thank you very much Naoual for your comments, we are very happy about your good impressions. Have a nice day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.