Despite my 3* rating we like the new Freely TV streaming service a lot and use it in preference to Freeview free to air because the picture quality is better, especially for the channels broadcast in... See more
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Review summary
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Reviews shaping this summary
A bit of a mixed bag. Very good and fast TV guide linking to channel changes. Way better than Sky stream puck, which continually freezes and crashes. Fewer HD channels though and picture quality is no... See more
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Morning. It’s not your fault but try and put yourself in an old person’s shoes. All the jargon is hard to understand and follow, in fact I couldn’t follow it and having no one to help was just about t... See more
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Good product. Chatbot really slow way to resolve tech problem. Phone number should be better advertised. Eventually managed to speak to a very clearly spoken person who was very helpful.
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Company details
Written by the company
The newest way to stream live and on demand TV, all in one place, for free. Find out more at Freely.co.uk
Contact info
United Kingdom
- freely.co.uk
3.2
Average
814 reviews
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I bought a Fire TV with Freely on just…
I bought a Fire TV with Freely on just recently and I am somewhat disappointed with the experience from my old Freeview one! For some unknown reason the ETV guide doesn’t seem to what to load only five channels display the rest don’t! I’ve checked my internet connection and it’s fine for other apps installed!!
13 May 2026
Unprompted review
Reply from Freely
Thank you for sharing your experience.
We understand your experience hasn’t yet matched expectations. Where guide data or channels are not loading correctly, this can sometimes be related to how the device is communicating with the service at the time, even where other apps appear to be working normally.
You may find this guide for missing channels helpful, which covers some common checks: https://www.freely.co.uk/help/faqs/missing-tv-channels
If you’d like further help looking into this, our Support Team can be contacted here: https://www.freely.co.uk/help/faqs/contact-us
We would welcome the opportunity to look into this with you, and make sure you're getting the experience we aim to provide.
Thanks again for your feedback.
Reply from Freely
Thank you for the 5-star review!
We’re really pleased to hear you had a positive support experience. Providing helpful, efficient and friendly service is exactly what we aim for, so it’s great to know this came across during your contact with the team.
Something many viewers find useful with Freely is how easy it is to jump from live TV straight into catch-up content without needing to swap inputs or devices.
We really appreciate you taking the time to leave your feedback 🙂
Reply from Freely
Thank you for the 5-star review!
We’re delighted to hear you had a positive experience with the support provided. Delivering clear, professional and approachable help is something we put a big focus on, so it’s wonderful to know this came across in your experience.
One of the great things about Freely is the flexibility it offers, as long as you’ve got WiFi and power, you’re not tied to a traditional aerial setup, making it much easier to enjoy live TV in different rooms or spaces around the home.
If you ever need any further help, we’re always happy to assist. Thanks again for your kind feedback 🙂
Still stuck with freely tv that still…
Still stuck with freely tv that still does not work and locked out.No investigation help given very poor response
12 May 2026
Reply from Freely
Thanks for taking the time to share your feedback.
We understand things are not working as expected in your case, and we appreciate you outlining your experience.
Further investigation can sometimes depend on the specific setup and connection environment involved. We may also suggest speaking with your device manufacturer or internet provider to help rule out any wider device or connectivity issues, but this doesn’t mean support from our side ends there.
Our aim is always to help narrow things down as thoroughly as possible and avoid unnecessary troubleshooting where we can.
If you’d like us to take another look at this, you can reach us here: https://www.freely.co.uk/help/faqs/contact-us
and ask for the Review Team, who can take a look at what has been tried and offer further support.
Thanks again for taking the time to leave a review today.
Reply from Freely
Thanks for leaving feedback with us today.
We appreciate your comments and understand that clear information around app availability is important.
Freely works across a range of compatible TVs and streaming devices, and available apps can vary depending on the manufacturer and model being used.
If you’re unsure which apps are available on a device, keep in mind that apps vary by device, and the device manufacturer may be able to help.
Thanks again for sharing your feedback.
Can't watch programmes I use to take…
Can't watch programmes I use to take for granted . Until I ended up with Freely
12 May 2026
Reply from Freely
Hi there,
Thanks for sharing your feedback with us today, we appreciate you letting us know about your experience.
Freely is designed to deliver live TV and on-demand content over broadband, and if channels or programmes aren’t behaving as expected, there can sometimes be setup or connection factors affecting availability.
We'd really like the opportunity to look into this with you, and get you back to enjoying your favourite shows.
You can reach our support team here: https://www.freely.co.uk/help/faqs/contact-us There's a phone number listed on the page, or the option of a live chat with a knowledgeable member of our team.
Reply from Freely
Thank you for the 5-star review!
It's great to hear that everything was sorted so quickly. It’s always good to know the right advice got things back up and running in just a few moments.
As a handy feature, you can restart programmes directly from the TV guide, which can be useful if you ever miss the beginning of something or want to jump back in.
If you ever need anything else, we’re always happy to help. Thanks again for your feedback 🙂
On my second different brand Freely TV…
On my second different brand Freely TV (was Bush and now JVC) and having exactly the same problem…
Error code ETV6055 on all live channels except BBC and streaming channels, so internet working ok.
Follow the Freely suggested steps which always ends up with a factory reset as it is the only thing which sorts the problem for a few weeks…. Have nearly memorised my router password as done reset so many times!
Really disappointed and could not recommend to anyone as believe it is a Freely issue as why would two different TVs have exactly the same issue?
5 May 2026
Unprompted review
Reply from Freely
Thank you for the honest feedback.
We understand how concerning it can be to experience similar issues across different devices, especially when you’ve already tried a number of troubleshooting steps. Error codes like the one you’ve mentioned are generally used to indicate a connection or service communication issue, and the behaviour can sometimes be influenced by network conditions, router configuration, or how the device reconnects after TV software updates.
We appreciate you’ve been through reset steps multiple times, and we understand that isn’t an ideal ongoing solution.
We would welcome the opportunity to look into this with you, and get things consistently working as they should be.
If you’d like further support, our team can take another look here: https://www.freely.co.uk/help/faqs/contact-us
Thanks again for sharing your experience.
Rubbish
Bought the Manhattan box. Problems started after three days with freezing then the screen going black. Then not working with constant powering down to get it to work. My personal opinion based on my usage. There’s something wrong and the above is not fit for purpose which doesn’t surprise me because similar things were done before ie britbox and they have all been poor. Box returned to Amazon.
22 April 2026
Unprompted review
Reply from Freely
Thank you for sharing feedback with us.
We appreciate you outlining your experience with the device. Issues such as freezing, or a blank screen can often be related to the specific hardware or setup environment, which can vary between different products and configurations.
This is not the intended Freely experience that many enjoy, so we’ve noted your comments and appreciate you sharing your feedback.
Thanks again for your feedback.
Channels
I would prefer to talk to someone not a machine even the machine didn’t solve the problem
7 May 2026
Reply from Freely
Thanks for taking the time to share your feedback.
We understand that speaking to a person directly can feel more straightforward, especially when you’re trying to get something resolved. Our digital support is designed to help guide initial steps quickly, with the option to connect through to the team when needed.
There is also a phone number on our contact page if you'd prefer to quickly get straight through to a member of our knowledgeable support team. You can reach us here: https://www.freely.co.uk/help/faqs/contact-us
We appreciate you sharing your experience, and your comments will be taken on board as we continue to improve the support journey.
Thanks again for your feedback.
Got through on the phone in seconds no…
Got through on the phone in seconds no long wait. Tgey they kept in touch with me at all times.
7 May 2026
Reply from Freely
Thank you kindly for the 5-star review!
We’re thrilled to hear that you were able to get through quickly. Providing timely and clear support is something we really focus on, so it’s great to know this came across in your experience.
With Freely, as long as you’ve got power and a WiFi connection, you’re not limited to a fixed setup, so you can watch in different spaces with ease.
If you ever need anything in future, just let us know. Thanks again for your kind feedback 🙂
no idea about Sky sports
Does not have Sky Sports (and presumably TNT sports as well). They had no idea about Sky Sports. Many potential users would want to know about this option presumably as a subscription. Did not seem aware that Virgin and BT have Sky Sports/TNT Sports options.
8 May 2026
Reply from Freely
Thanks for taking the time to share your feedback.
Freely is designed to bring together live TV and on-demand content from UK broadcasters over broadband, without the need for an aerial, satellite or a subscription. As such, it currently doesn’t include subscription sports packages.
Also, you can view a complete list of which channels are available here: https://www.freely.co.uk/channels There's also a toggle at the top to include aerial channels if you wish.
If you need any further help or clarification, our Support Team can be contacted here: https://www.freely.co.uk/help/faqs/contact-us
Thanks again for your feedback.
I looked for help from Freely and was…
I looked for help from Freely and was pleased to see that it was written in a way that I could understand. I am no tech freak and getting on in years and admit that some of terms used in technology baffle me but I was pleased to find that Freely talk in a way that I and most other people can understand. Thank you Freely.
6 May 2026
Reply from Freely
Thank you for the 4-star review!
We’re really pleased to hear you found the guidance clear and easy to understand. We know technology can sometimes feel full of complicated jargon, so making support straightforward and approachable is something we value highly.
One of the great things about Freely is having live TV and on-demand content together in one place, making it simple to browse and find something to watch without constantly switching between apps.
Thanks again for taking the time to leave a review, and if you ever need anything in the future, don't hesitate to reach out!
Trying to guide an oldie .........
Trying to guide an oldie through todays technology. Must have been frustrating for the advisor, but we got there in the end.
6 May 2026
Reply from Freely
Thanks so much for the 5-star review!
Thank you for giving us the opportunity to help and get things working as they should for you. Taking the time to guide viewers through things step by step is a big part of the support we provide.
One of the nice things about Freely is being able to watch live TV over broadband without needing an aerial, while still having your live and on-demand viewing all in one place.
If you need anything further, just let us know. Thanks again for your kind feedback 🙂
Shockingly bad 🤨 Purchased a TCL tv…
Shockingly bad 🤨 Purchased a TCL tv with built in Freely. Nothing but problems from day 1. Attempt to watch on demand and there's an error code. Try to watch catch up and there's an error code. Half way through a programme and it freezes, then an error code. Every time it's apparently due to slow Internet despite having full fibre and Internet speed is bob on along with no issues on other devices. For some unknown reason it's worse on ITV and channel 5. Constantly having to unplug tv and start all over again. Definitely wouldn't recommend.
3 January 2026
Unprompted review
Reply from Freely
Thanks for taking the time to share your feedback.
We appreciate you outlining your experience. While internet speed is an important part of streaming live and on-demand TV, issues like freezing or playback errors should not be happening. This can also be affected by things such as connection consistency, setup, or how individual apps are responding at the time.
Rebooting can occasionally provide a temporary refresh. You may also find this guide helpful: https://www.freely.co.uk/help/faqs/buffering-pixelation-issues
We'd love to take a closer look at this, and work with you to find a swift resolution, our Support Team can be contacted here: https://www.freely.co.uk/help/faqs/contact-us
Thanks again for letting us know about your experience.
Craig in customer services was very…
Craig in customer services was very helpful. Thank you
7 May 2026
Reply from Freely
Thanks for the 5-star review, we love to see it!
We're also delighted to hear that you found the service useful. We aim to make sure that everyone who contacts Freely has access to fast and efficient support from our knowledgeable support team.
Also, on those days where life gets in the way of your favourite shows. With Freely, you can restart programmes directly from the TV Guide which can be really useful.
If you need anything else in future, just let us know. Thanks again for your kind feedback 🙂
Having purchasing x2 Hisense tv’s with…
Having purchasing x2 Hisense tv’s with built in freely both have issues with loading the platform. In my opinion it’s more trouble than it’s worth. It’s cheaper to have an aerial fitted than to rely on internet based platforms. Very dissatisfied with the hype and no need for an aerial rubbish. I also add that my internet speed is more than sufficient to handle the streams. Freely definitely needs improvements please save your money and look to other alternatives.
1 March 2026
Unprompted review
Reply from Freely
Thank you for taking the time to share your feedback with us today.
We appreciate you outlining your experience with both TVs. We would welcome the opportunity to look into this for you, and make sure that you're getting the intended Freely experience that many enjoy.
If you'd like to, we'd like you to contact us via: https://www.freely.co.uk/help/faqs/contact-us so we can look into what's happening and get this resolved for you 🙂
Agents are unhelpful
Agents are unhelpful when things go wrong. Automatically blame the customers set up even when it’s caused by them or an app provider such as itv x
6 May 2026
Reply from Freely
Thanks for taking the time to share your feedback.
We appreciate you sharing your experience and understand your concerns. When issues are reported, our team works through a range of checks to help narrow down where the problem may be occurring, as this can vary depending on the service, device setup, or individual app involved.
We always aim to provide helpful and clear support throughout this process, and we’ve noted your comments.
If you’d like us to take another look at this with you, we would welcome the opportunity to do so. You can contact us here: https://www.freely.co.uk/help/faqs/contact-us and ask for the Reviews Team. We can take a look into this for you and offer further assistance.
Thanks again for your feedback.
Rapid helpful advice
5 May 2026
Reply from Freely
Thanks for taking the time to leave a 5-star review!
We enjoy supporting viewers, and so we're always ready to dive in and help as quickly and efficiently as possible. We're very happy to hear that you found our advice helpful and you received it quickly 🙂
Also F.Y.I All internet channels are available in HD, so once everything’s set up, you can enjoy a clear and consistent picture.
If anything else comes up, you can reach us here: https://www.freely.co.uk/help/faqs/contact-us
Thanks again for your kind feedback 🙂
Worthwhile Contact
Contacted the help centre re an error message and not being able to access channels via the guide. I received very useful and helpful advice which solved the problem.
5 May 2026
Reply from Freely
Thank you for the 5-star review!
It’s so nice to hear the advice you received helped resolve the issue and get everything working again. Providing clear and useful support is something we really focus on here at Freely.
You can also restart programmes directly from the TV guide, which can be really useful when life get's in the way and makes you miss your favourite show.
If you need any assistance in the future, please don't hesitate to reach out again!
Thanks again for the 5 stars!
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