Despite my 3* rating we like the new Freely TV streaming service a lot and use it in preference to Freeview free to air because the picture quality is better, especially for the channels broadcast in... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
A bit of a mixed bag. Very good and fast TV guide linking to channel changes. Way better than Sky stream puck, which continually freezes and crashes. Fewer HD channels though and picture quality is no... See more
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Morning. It’s not your fault but try and put yourself in an old person’s shoes. All the jargon is hard to understand and follow, in fact I couldn’t follow it and having no one to help was just about t... See more
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Good product. Chatbot really slow way to resolve tech problem. Phone number should be better advertised. Eventually managed to speak to a very clearly spoken person who was very helpful.
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Company details
Written by the company
The newest way to stream live and on demand TV, all in one place, for free. Find out more at Freely.co.uk
Contact info
United Kingdom
- freely.co.uk
3.2
Average
800 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Good Service
The interaction and patience in taking me through the various steps to resolve the issue was excellent
14 May 2026
Reply from Freely
Thank you for the 5 stars!
We place a lot of importance on making sure viewers have access to support that's quick and easy to follow. We're delighted to hear that you had a positive support experience and that the guidance provided helped work through the issue step by step.
A feature many viewers find handy is being able to pause and rewind live TV, giving a bit more flexibility if you need to step away from something you’re watching.
Thanks again for taking the time to leave your feedback 🙂
Very helpful service
Ellie was the person I had a conversation with over issues with Freely on the TV. She was brilliant and tried to help me as much as she could. Unfortunately I gave her incorrect details so things didn't work out well. This wasn't Freelys mistake it was mine. The help I received was first class and it warranted 5*
13 May 2026
Reply from Freely
Thanks so much for the 5-star review!
Taking the time to work through issues carefully and provide as much help as possible is exactly the kind of support we aim to deliver. We’re thrilled to hear you had such a positive support experience with Ellie.
Don't worry about the details, these things can happen, and it’s great to hear the experience still left a positive impression overall.
One of the useful things about Freely is being able to access live TV over broadband without needing an aerial, giving viewers a bit more flexibility around where they watch.
We really appreciate you taking the time to leave such kind feedback, and if you ever need any assistance, you're always welcome to get in touch 🙂
First line service responsive but did…
First line service responsive but did not resolve the issue (no ITV channels receivable). Escalated now to tech support.
15 May 2026
Reply from Freely
Thank you for taking the time to leave us a review.
We appreciate you outlining your experience so far, and we're happy to hear you found the support responsive. Some issues can require additional investigation depending on the channels or services affected, so escalation to the Tech Team helps ensure the right checks can be carried out.
We thank you for your patience while this is looked into further.
Thanks again for your feedback 🙂
Number of freely channels not requiring an ariel is still too low
While response was quick. Real problem with freely is, its whole point is channels with no need for an ariel. But 2 years on a significantly large number of freeview channels are not available on freely without an ariel, like sky news, arts, mix,quest, really, great tv channels, that's tv channels,tlc and so on. There seems to be no urgency in acquiring missing channels or attempting to communicate when their addition will happen.
15 May 2026
Reply from Freely
Thanks for taking the time to share your feedback.
We appreciate your comments regarding channel availability and understand the importance of having access to a wide range of channels over broadband without needing an aerial connection.
Freely continues to grow and evolve, with channels and services becoming available over time depending on broadcaster participation and platform support. We also understand your comments around communication and visibility of future additions.
Thanks again for the 4-star review, we appreciate you taking the time to share your thoughts.
I felt the problem was not as…
I felt the problem was not as postulated by the operative and was left unresolved.
14 May 2026
Reply from Freely
Thanks for taking the time to share your feedback.
We appreciate you outlining your experience and understand your concerns. In some cases, issues can involve a number of external factors which may require additional checks or monitoring before service returns to normal.
We’d be more than happy to take another look at this with you. You can get in touch via our contact page here: https://www.freely.co.uk/help/faqs/contact-us and ask for the Reviews Team. We can review what’s already been tried so far and offer further support. 😊
Thanks again for your feedback.
Helped me find a solution to my problem…
Helped me find a solution to my problem in a prompt manner .
14 May 2026
Reply from Freely
Thank you for the 5-star review!
We’re thrilled to hear a solution was found quickly and that the support provided helped get things sorted quickly. Delivering clear and efficient support is standard practice for us, but we still love seeing this reflected in reviews!
One of the many handy things about Freely is being able to browse live TV and catch-up content together through the guide, making it easy to jump back into programmes you may have missed.
We really appreciate you taking the time to leave your feedback 🙂
I bought a Fire TV with Freely on just…
I bought a Fire TV with Freely on just recently and I am somewhat disappointed with the experience from my old Freeview one! For some unknown reason the ETV guide doesn’t seem to what to load only five channels display the rest don’t! I’ve checked my internet connection and it’s fine for other apps installed!!
13 May 2026
Unprompted review
Reply from Freely
Thank you for sharing your experience.
We understand your experience hasn’t yet matched expectations. Where guide data or channels are not loading correctly, this can sometimes be related to how the device is communicating with the service at the time, even where other apps appear to be working normally.
You may find this guide for missing channels helpful, which covers some common checks: https://www.freely.co.uk/help/faqs/missing-tv-channels
If you’d like further help looking into this, our Support Team can be contacted here: https://www.freely.co.uk/help/faqs/contact-us
We would welcome the opportunity to look into this with you, and make sure you're getting the experience we aim to provide.
Thanks again for your feedback.
Reply from Freely
Thank you for the 5-star review!
We’re really pleased to hear you had a positive support experience. Providing helpful, efficient and friendly service is exactly what we aim for, so it’s great to know this came across during your contact with the team.
Something many viewers find useful with Freely is how easy it is to jump from live TV straight into catch-up content without needing to swap inputs or devices.
We really appreciate you taking the time to leave your feedback 🙂
Reply from Freely
Thank you for the 5-star review!
We’re delighted to hear you had a positive experience with the support provided. Delivering clear, professional and approachable help is something we put a big focus on, so it’s wonderful to know this came across in your experience.
One of the great things about Freely is the flexibility it offers, as long as you’ve got WiFi and power, you’re not tied to a traditional aerial setup, making it much easier to enjoy live TV in different rooms or spaces around the home.
If you ever need any further help, we’re always happy to assist. Thanks again for your kind feedback 🙂
Still stuck with freely tv that still…
Still stuck with freely tv that still does not work and locked out.No investigation help given very poor response
12 May 2026
Reply from Freely
Thanks for taking the time to share your feedback.
We understand things are not working as expected in your case, and we appreciate you outlining your experience.
Further investigation can sometimes depend on the specific setup and connection environment involved. We may also suggest speaking with your device manufacturer or internet provider to help rule out any wider device or connectivity issues, but this doesn’t mean support from our side ends there.
Our aim is always to help narrow things down as thoroughly as possible and avoid unnecessary troubleshooting where we can.
If you’d like us to take another look at this, you can reach us here: https://www.freely.co.uk/help/faqs/contact-us
and ask for the Review Team, who can take a look at what has been tried and offer further support.
Thanks again for taking the time to leave a review today.
Reply from Freely
Thanks for leaving feedback with us today.
We appreciate your comments and understand that clear information around app availability is important.
Freely works across a range of compatible TVs and streaming devices, and available apps can vary depending on the manufacturer and model being used.
If you’re unsure which apps are available on a device, keep in mind that apps vary by device, and the device manufacturer may be able to help.
Thanks again for sharing your feedback.
Can't watch programmes I use to take…
Can't watch programmes I use to take for granted . Until I ended up with Freely
12 May 2026
Reply from Freely
Hi there,
Thanks for sharing your feedback with us today, we appreciate you letting us know about your experience.
Freely is designed to deliver live TV and on-demand content over broadband, and if channels or programmes aren’t behaving as expected, there can sometimes be setup or connection factors affecting availability.
We'd really like the opportunity to look into this with you, and get you back to enjoying your favourite shows.
You can reach our support team here: https://www.freely.co.uk/help/faqs/contact-us There's a phone number listed on the page, or the option of a live chat with a knowledgeable member of our team.
Reply from Freely
Thank you for the 5-star review!
It's great to hear that everything was sorted so quickly. It’s always good to know the right advice got things back up and running in just a few moments.
As a handy feature, you can restart programmes directly from the TV guide, which can be useful if you ever miss the beginning of something or want to jump back in.
If you ever need anything else, we’re always happy to help. Thanks again for your feedback 🙂
On my second different brand Freely TV…
On my second different brand Freely TV (was Bush and now JVC) and having exactly the same problem…
Error code ETV6055 on all live channels except BBC and streaming channels, so internet working ok.
Follow the Freely suggested steps which always ends up with a factory reset as it is the only thing which sorts the problem for a few weeks…. Have nearly memorised my router password as done reset so many times!
Really disappointed and could not recommend to anyone as believe it is a Freely issue as why would two different TVs have exactly the same issue?
5 May 2026
Unprompted review
Reply from Freely
Thank you for the honest feedback.
We understand how concerning it can be to experience similar issues across different devices, especially when you’ve already tried a number of troubleshooting steps. Error codes like the one you’ve mentioned are generally used to indicate a connection or service communication issue, and the behaviour can sometimes be influenced by network conditions, router configuration, or how the device reconnects after TV software updates.
We appreciate you’ve been through reset steps multiple times, and we understand that isn’t an ideal ongoing solution.
We would welcome the opportunity to look into this with you, and get things consistently working as they should be.
If you’d like further support, our team can take another look here: https://www.freely.co.uk/help/faqs/contact-us
Thanks again for sharing your experience.
Rubbish
Bought the Manhattan box. Problems started after three days with freezing then the screen going black. Then not working with constant powering down to get it to work. My personal opinion based on my usage. There’s something wrong and the above is not fit for purpose which doesn’t surprise me because similar things were done before ie britbox and they have all been poor. Box returned to Amazon.
22 April 2026
Unprompted review
Reply from Freely
Thank you for sharing feedback with us.
We appreciate you outlining your experience with the device. Issues such as freezing, or a blank screen can often be related to the specific hardware or setup environment, which can vary between different products and configurations.
This is not the intended Freely experience that many enjoy, so we’ve noted your comments and appreciate you sharing your feedback.
Thanks again for your feedback.
Channels
I would prefer to talk to someone not a machine even the machine didn’t solve the problem
7 May 2026
Reply from Freely
Thanks for taking the time to share your feedback.
We understand that speaking to a person directly can feel more straightforward, especially when you’re trying to get something resolved. Our digital support is designed to help guide initial steps quickly, with the option to connect through to the team when needed.
There is also a phone number on our contact page if you'd prefer to quickly get straight through to a member of our knowledgeable support team. You can reach us here: https://www.freely.co.uk/help/faqs/contact-us
We appreciate you sharing your experience, and your comments will be taken on board as we continue to improve the support journey.
Thanks again for your feedback.
Got through on the phone in seconds no…
Got through on the phone in seconds no long wait. Tgey they kept in touch with me at all times.
7 May 2026
Reply from Freely
Thank you kindly for the 5-star review!
We’re thrilled to hear that you were able to get through quickly. Providing timely and clear support is something we really focus on, so it’s great to know this came across in your experience.
With Freely, as long as you’ve got power and a WiFi connection, you’re not limited to a fixed setup, so you can watch in different spaces with ease.
If you ever need anything in future, just let us know. Thanks again for your kind feedback 🙂
no idea about Sky sports
Does not have Sky Sports (and presumably TNT sports as well). They had no idea about Sky Sports. Many potential users would want to know about this option presumably as a subscription. Did not seem aware that Virgin and BT have Sky Sports/TNT Sports options.
8 May 2026
Reply from Freely
Thanks for taking the time to share your feedback.
Freely is designed to bring together live TV and on-demand content from UK broadcasters over broadband, without the need for an aerial, satellite or a subscription. As such, it currently doesn’t include subscription sports packages.
Also, you can view a complete list of which channels are available here: https://www.freely.co.uk/channels There's also a toggle at the top to include aerial channels if you wish.
If you need any further help or clarification, our Support Team can be contacted here: https://www.freely.co.uk/help/faqs/contact-us
Thanks again for your feedback.
I looked for help from Freely and was…
I looked for help from Freely and was pleased to see that it was written in a way that I could understand. I am no tech freak and getting on in years and admit that some of terms used in technology baffle me but I was pleased to find that Freely talk in a way that I and most other people can understand. Thank you Freely.
6 May 2026
Reply from Freely
Thank you for the 4-star review!
We’re really pleased to hear you found the guidance clear and easy to understand. We know technology can sometimes feel full of complicated jargon, so making support straightforward and approachable is something we value highly.
One of the great things about Freely is having live TV and on-demand content together in one place, making it simple to browse and find something to watch without constantly switching between apps.
Thanks again for taking the time to leave a review, and if you ever need anything in the future, don't hesitate to reach out!
Trying to guide an oldie .........
Trying to guide an oldie through todays technology. Must have been frustrating for the advisor, but we got there in the end.
6 May 2026
Reply from Freely
Thanks so much for the 5-star review!
Thank you for giving us the opportunity to help and get things working as they should for you. Taking the time to guide viewers through things step by step is a big part of the support we provide.
One of the nice things about Freely is being able to watch live TV over broadband without needing an aerial, while still having your live and on-demand viewing all in one place.
If you need anything further, just let us know. Thanks again for your kind feedback 🙂
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