Charles was the one that attended to me. He was very professional, calm and polite. Asked for some personal details about my car and he got them for me straight away. Thank you for your prompt respons... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I called up Freedom Insurance just to go through some minor details over the phone before pressing the payment button. I was talking with Maya who i found to be extremely polite knowledgeable and help... See more
Company replied
Recieved another call call from freedom today, I was quoted by txt by another company which would have saved me a whopping £4 per month from van Co not even 4 loafs of bread per month.. Been with free... See more
Company replied
Excellent. Easy to use online. All information provided and very straightforward We may have spoken too soon. Being threatened with cancellation yet I have done nothing wrong all because of no cl... See more
Company replied
Company details
About Freedom Brokers
Written by the company
Freedom Brokers was created in 2017 to offer our fantastic services directly to consumers. Our objectives are to make the insurance process as effortless as possible, giving you the time to get on with the more important things in life.
Freedom represents independence – adopting new ideas and doing things differently from the rest of the insurance industry.We want to provide services to those overlooked by traditional insurers, giving a fair and high-quality service to a wide and inclusive customer base.
Written by the company
Contact info
4.5
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Freedom Brokers
Thank you for the 5-star review.
We are pleased to hear you found the process straight forward and that we were competitive for you.
Reply from Freedom Brokers
Thank you for the 5 star review
Brian very Helpful…
Insurance advisor Brian was really lovely helping me change over my husbands insurance from one vehicle to another. I am usually so stressed doing anything to do with insurance but Brian made the whole experience pleasant and went smoothly..I am very grateful..Thank You Brian. 10/10
Scarlet & Lee
27 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you so much for your review.
We are so pleased to hear that Brian was able to assist you and made the experience straight forward and stress free.
We have passed your kind words to Brian and the team, and we know he will be over the moon he could help.
Thank you again for taking the time to leave your review.
Insurance
Precious the customer service was so understanding at freedom brokers help me so much. Also freedom brokers so amazing at what they do.
27 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your wonderful 5‑star review.
We’re very pleased to hear that Precious provided such understanding and supportive customer service. It is great to know that your experience with Freedom Brokers was a positive one and that our team was able to help you.
We truly appreciate your kind feedback and will be sure to share your comments with Precious. If you need any further assistance, we are always here to help.
Would give zero if possible
Would give zero if possible. I’ll keep it short, this company have 1 stars on google reviews.
Nothing but problems for over one month from taking out my policy. This company request the incorrect documents from me for my policy. They hung the phone up on me whilst trying to sort out the problems. I reported them to the ombudsman. I only finally sorted the problem out after having to speak with the underwriter, who was the ones that told me that freedom had requested the wrong information.
I will never use this company again and wish I hadn’t in the first place.
I don’t care about any reply you write to this review, I’m past caring. You were at fault and finally admitting it in my final response complaint letter.
What a shambles!!!!
22 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your feedback.
We’re sorry to hear that you’re unhappy with your experience and apologise that it did not meet your expectations.
Brilliant from start to finish very…
Brilliant from start to finish very reasonable priced for insurance. Called make some changes and customer service were fantastic! Thanks again.
26 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you so much for your kind feedback.
We’re delighted to hear that you had a positive experience from start to finish and that our team was able to assist you when making changes. It’s great to know you found the cover reasonably priced too.
We really appreciate you taking the time to share this and will be sure to pass your comments on to the team.
Call answered quickly
Call answered quickly, very nice guy called Brian helped with the change to my policy, very pleased with his service
26 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5‑star review.
We’re pleased to hear that your call was answered quickly and that Brian was able to assist you with your policy change in a professional and friendly manner. Your feedback is greatly appreciated, and we will be sure to pass your kind comments on to him.
We’re glad you are satisfied with the service you received and are here if you need any further assistance in the future.
Customer services was great which makes…
Customer services was great which makes a refreshing change. Spoke to an agent called Grace who was very helpful and got my issue sorted in no time at all
26 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your kind review.
We’re pleased to hear that you had a great experience with our customer service team. It’s especially reassuring to know that Grace was able to assist you efficiently and resolve your issue so quickly.
We appreciate your feedback and will be sure to share your comments with Grace. If you need any further support, we are always here to help.
Reply from Freedom Brokers
Thank you for your kind feedback. We are pleased to hear that you found the process straightforward and hassle-free, and that we could offer a competitive quote. We appreciate your support.
First time with this insurance company
First time with this insurance company. Quote was competitive but not the cheapest but offered additional benefits/options that suited me
22 May 2026
Reply from Freedom Brokers
Thank you for your 5-star review. It’s great to hear that your first experience with us has been a positive one. We’re pleased that our range of cover options and additional benefits suited your needs.
Reply from Freedom Brokers
Thank you for your 5-star review. We’re pleased to hear you had a very good experience with us. If you ever need any assistance, please don’t hesitate to get in touch.
Overall great company
Overall great company, including the service and staff would highly recommend.
19 May 2026
Reply from Freedom Brokers
Thank you for your 5-star review. We’re delighted to hear that you had a great experience with both our service and our team. Your recommendation means a lot to us.
If you ever need any further support, please feel free to get in touch.
Good customer service
The call was picked up pretty quickly, and my query was dealt with promptly with minimal fuss. All in all no complaints. First class service.
21 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5-star review. We’re pleased to hear that your call was answered quickly and that your query was handled efficiently with minimal fuss. It’s great to know you experienced first class service.
If you need any further assistance, please feel free to get in touch.
Great staff
Great staff, they dealt with my renewal van insurance very quickly and at a great price, would recommend them to anyone
21 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5-star review. We’re pleased to hear that our team was able to assist you with your van insurance renewal quickly and at a great price. Your recommendation is greatly appreciated.
Easy to navigate and helpful customer…
Easy to navigate and helpful customer service. Chris was quite thorough and supportive throughout the call. Thanks
21 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5-star review. We’re pleased to hear you found our service easy to navigate and that our customer support was helpful. It’s great to know Chris provided thorough and supportive assistance throughout your call.
Precious of the CS team is very helpful…
Precious of the CS team is very helpful and responsive.
21 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5-star review. We’re pleased to hear that Precious provided helpful and responsive support. We’ll be sure to pass on your kind feedback to the team.
If you need any further assistance, please feel free to get in touch.
Mia was very helpful and delivered in a…
Mia was very helpful and delivered in a very professional manner. The process was done in great time comparing to my experiences in the past.
20 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5-star review. We’re pleased to hear that Mia was able to assist you in a helpful and professional manner, and that the process was completed more quickly than your previous experiences.
If you need any further support, please feel free to get in touch.
Reply from Freedom Brokers
Thank you for your wonderful 5-star review.
We’re delighted to hear that Precious was very helpful during your experience. Your kind words mean a lot, and we’ll be sure to pass on your feedback to her.
Great service
Very easy to contact the Freedom brokers. My issue was dealt with very quickly and without delay.
20 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your fantastic 5-star review.
We’re so pleased to hear that you found it easy to get in touch with us and that your issue was handled quickly and efficiently. Providing a smooth and responsive service is exactly what we aim for.
We really appreciate you taking the time to share your experience and look forward to helping you again in the future.
I have no much experience on service but would like to comment on prompt response to customers.
I am delighted by the quick response to customers. My application was responded to in a prompt manner.
19 May 2026
Reply from Freedom Brokers
We really appreciate you taking the time to share your experience, especially regarding our prompt responses.
We’re delighted to hear that your application was handled quickly and efficiently, as providing timely support to our customers is a top priority for us.
Your feedback means a lot, and we look forward to assisting you again in the future
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.