Charles was the one that attended to me. He was very professional, calm and polite. Asked for some personal details about my car and he got them for me straight away. Thank you for your prompt respons... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I called up Freedom Insurance just to go through some minor details over the phone before pressing the payment button. I was talking with Maya who i found to be extremely polite knowledgeable and help... See more
Company replied
Recieved another call call from freedom today, I was quoted by txt by another company which would have saved me a whopping £4 per month from van Co not even 4 loafs of bread per month.. Been with free... See more
Company replied
Excellent. Easy to use online. All information provided and very straightforward We may have spoken too soon. Being threatened with cancellation yet I have done nothing wrong all because of no cl... See more
Company replied
Company details
About Freedom Brokers
Written by the company
Freedom Brokers was created in 2017 to offer our fantastic services directly to consumers. Our objectives are to make the insurance process as effortless as possible, giving you the time to get on with the more important things in life.
Freedom represents independence – adopting new ideas and doing things differently from the rest of the insurance industry.We want to provide services to those overlooked by traditional insurers, giving a fair and high-quality service to a wide and inclusive customer base.
Written by the company
Contact info
4.5
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Precious of the CS team is very helpful…
Precious of the CS team is very helpful and responsive.
21 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5-star review. We’re pleased to hear that Precious provided helpful and responsive support. We’ll be sure to pass on your kind feedback to the team.
If you need any further assistance, please feel free to get in touch.
Mia was very helpful and delivered in a…
Mia was very helpful and delivered in a very professional manner. The process was done in great time comparing to my experiences in the past.
20 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5-star review. We’re pleased to hear that Mia was able to assist you in a helpful and professional manner, and that the process was completed more quickly than your previous experiences.
If you need any further support, please feel free to get in touch.
Reply from Freedom Brokers
Thank you for your wonderful 5-star review.
We’re delighted to hear that Precious was very helpful during your experience. Your kind words mean a lot, and we’ll be sure to pass on your feedback to her.
Great service
Very easy to contact the Freedom brokers. My issue was dealt with very quickly and without delay.
20 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your fantastic 5-star review.
We’re so pleased to hear that you found it easy to get in touch with us and that your issue was handled quickly and efficiently. Providing a smooth and responsive service is exactly what we aim for.
We really appreciate you taking the time to share your experience and look forward to helping you again in the future.
I have no much experience on service but would like to comment on prompt response to customers.
I am delighted by the quick response to customers. My application was responded to in a prompt manner.
19 May 2026
Reply from Freedom Brokers
We really appreciate you taking the time to share your experience, especially regarding our prompt responses.
We’re delighted to hear that your application was handled quickly and efficiently, as providing timely support to our customers is a top priority for us.
Your feedback means a lot, and we look forward to assisting you again in the future
The member of staff in Renews was…
The member of staff in Renews was exceptionally helpful and managed to reduce my renew price
Very happy with the service I received
Making it a seamless renew
18 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to share your feedback. We are pleased to hear that our renewals team was able to assist you and help reduce your renewal price.
It is great to know that you found the process seamless and that you were happy with the service you received. Your comments are very much appreciated and will be shared with the team.
Reply from Freedom Brokers
Thank you for your feedback. We are pleased to hear that our team was able to assist you with making changes to your policy and that you found them helpful. We appreciate you taking the time to share your experience.
Seem like a good company to deal with…
Seem like a good company to deal with so far - second year insuring with them and premium has gone down for a change which is nice!
16 May 2026
Unprompted review
Reply from Freedom Brokers
Thanks for your review and for staying with us for another year we really appreciate it.
Glad to hear your premium has gone down too.
If there’s anything we can do to earn that 5th star, we’d love to hear it.
Reply from Freedom Brokers
Thank you so much for your 5-star review.
We're delighted to hear that you found the process easy and that we were able to help you find the right insurance.
Reply from Freedom Brokers
Thanks so much for your kind review.
We're really glad to hear that you found the service helpful and that we were able to get everything sorted for you quickly.
We truly appreciate your feedback and would love to know how we can deliver a 5-star experience for you next time.
Reply from Freedom Brokers
Thank you for your 5-star review.
We are pleased to hear that you found our insurance to offer both excellent value and competitive pricing. Feedback like this is very important to us and reinforces the work our team puts into delivering the best possible service.
Reply from Freedom Brokers
Thank you for your kind feedback.
We are pleased to hear that you found our team member to be helpful and thoughtful. Providing attentive and supportive service is very important to us, and your comments are greatly appreciated.
Thank you for taking the time to share your experience with us.
Found the whole process easy
12 May 2026
Reply from Freedom Brokers
Thank you for your feedback.
We are pleased to hear that you found the whole process easy. Making things simple and straightforward for our customers is an important priority for us, so it is great to know we met your expectations.
Thank you for taking the time to share your experience.
Very simple to follow instructions
Very simple to follow instructions. Great price and seems to be a good policy
11 May 2026
Reply from Freedom Brokers
Thanks so much for your 5 star review! We’re glad you found everything easy to follow and felt the pricing offered good value.
It’s great to hear the policy meets your needs. We appreciate your support!
Easy to set up a new insurance…
Easy to set up a new insurance obviously had to go through all the normal questions but great when they validated the no claim discount without having to provide proof. Proof of the pudding will be if we ever need to make a claim.
12 May 2026
Reply from Freedom Brokers
Thank you for your feedback! We’re really pleased to hear you found the setup process straightforward and that validating your no-claims discount was smooth and hassle-free.
Thanks again for choosing us, and we’re here if you need anything in the meantime.
Emily was great
Emily was clear, prompt and helpful when updating my details and assisting with renewing my vehicle insurance.
13 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your kind feedback! We’re delighted to hear that Emily provided clear, prompt, and helpful support when updating your details and assisting with your renewal.
We’ll be sure to pass your comments on to her—she’ll be really pleased to hear this. Thanks again for taking the time to share your experience!
Great
The information I was given was very helpful and the representative was very understanding thank you
13 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your feedback! We’re so pleased to hear that you found the information helpful and that our representative was understanding.
We’ll be sure to pass on your thanks—they’ll really appreciate it!
All done in no time, & the best quote offered.
After a short wait, my renewal was dealt with efficiently & promptly. I had the new policy clearly explained, & was happy with the quote.
The entire process was smooth & stress free enough to have booked Freedom to the top of my rentals list for next year.
12 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your fantastic feedback! We’re delighted to hear that your renewal was handled efficiently and that everything was clearly explained. It’s great to know the process felt smooth and stress-free for you.
We really appreciate your continued trust in us and are thrilled to be at the top of your list for next year. We look forward to assisting you again!
Reply from Freedom Brokers
Thank you for your feedback! We appreciate your patience and are glad we were able to get everything sorted for you in the end.
We’re always looking to make our processes as simple as possible, so your comments are really helpful. Thanks again for taking the time to share your experience!
Very friendly and easy peasy
13 May 2026
Reply from Freedom Brokers
Thank you for your lovely feedback! We’re so pleased to hear you found the experience friendly and easy.
We really appreciate you taking the time to share this and are here whenever you need us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.