Charles was the one that attended to me. He was very professional, calm and polite. Asked for some personal details about my car and he got them for me straight away. Thank you for your prompt respons... See more
Company replied
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Review summary
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I called up Freedom Insurance just to go through some minor details over the phone before pressing the payment button. I was talking with Maya who i found to be extremely polite knowledgeable and help... See more
Company replied
Recieved another call call from freedom today, I was quoted by txt by another company which would have saved me a whopping £4 per month from van Co not even 4 loafs of bread per month.. Been with free... See more
Company replied
Excellent. Easy to use online. All information provided and very straightforward We may have spoken too soon. Being threatened with cancellation yet I have done nothing wrong all because of no cl... See more
Company replied
Company details
About Freedom Brokers
Written by the company
Freedom Brokers was created in 2017 to offer our fantastic services directly to consumers. Our objectives are to make the insurance process as effortless as possible, giving you the time to get on with the more important things in life.
Freedom represents independence – adopting new ideas and doing things differently from the rest of the insurance industry.We want to provide services to those overlooked by traditional insurers, giving a fair and high-quality service to a wide and inclusive customer base.
Written by the company
Contact info
4.4
Excellent
7K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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The agent i spoke with Brian was great
The agent i spoke with Brian was great, answered all my question with ease and explained everything in detail, checking that i understood throught the call!
11 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to share your experience. We’re delighted to hear that Brian was able to support you so effectively, taking the time to answer all your questions and explain everything clearly.
It is especially great to know he made sure you felt confident and understood throughout the call. We will be sure to pass on your kind feedback to him.
Brian was very professional and helpful.
11 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your kind feedback. We’re pleased to hear that Brian provided a professional and helpful service. We’ll make sure your comments are shared with him. Your feedback is very much appreciated.
Everything explained on line easy to…
Everything explained on line easy to change address
11 June 2026
Reply from Freedom Brokers
Thank you for your feedback. We’re really pleased to hear that you found everything easy to understand online and that changing your address was a straightforward process.
It’s great to know our service made things simple for you. Your comments are much appreciated.
Efficient friendly person on 'phone
Efficient friendly person on 'phone, my choice rather than complete online with my need to be sure of appropriate cover for a specialised vehicle. No problem.
10 June 2026
Reply from Freedom Brokers
Thank you for your feedback. We’re pleased to hear that you found the service both efficient and friendly when speaking with our team. It’s great to know that choosing to speak with someone directly helped give you the reassurance you needed.
We’re glad everything was handled smoothly for you. Your comments are much appreciated.
Brian took my call and had everything I…
Brian took my call and had everything I needed done fast and prompt with no issues. Very polite and helpful thanks again
10 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your kind feedback. We’re delighted to hear that Brian was able to assist you quickly and efficiently, while also being polite and helpful throughout your call. We’ll be sure to pass on your thanks to him. Your support is greatly appreciated.
Reply from Freedom Brokers
Thank you for your kind feedback. We’re really pleased to hear that you found the service helpful and pleasant. Your comments are greatly appreciated.
The person Michael was a great…
The person Michael was a great representation of your company,clear , polite and professional,it is good to see people trying that little bit more for you in these situations, thanks mate and thank you for sorting my insurance problem out.
10 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to share your experience. We’re delighted to hear that Michael made such a positive impression and represented our company so well with his clear, polite, and professional approach. It’s especially great to know that his extra effort made a difference and helped resolve your insurance issue smoothly. We’ll be sure to pass on your kind words to him. Your feedback is truly appreciated.
Reply from Freedom Brokers
Thank you for your kind feedback. We’re glad to hear that you found our pricing competitive and the process nice and easy. Your support means a lot to us, and we appreciate you taking the time to share your experience.
Reply from Freedom Brokers
Thank you for your feedback. We’re glad to hear everything was sorted online smoothly and easily. Your comments are greatly appreciated.
helpful and straightforward
helpful and straightforward
been using freedom for 7 years and haven't had a problem.
9 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your kind feedback and for your continued loyalty over the past 7 years. We’re really pleased to hear that you’ve consistently found our service helpful and straightforward, and that you haven’t experienced any issues along the way. Your ongoing support means a great deal to us.
Chris was very friendly in a…
Chris was very friendly in a professional matter, very patient and polite answered all questions I asked, went through everything step by. I recommend anyone to Chris
God you Chris happy customer
9 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to share your experience. We’re delighted to hear that Chris provided such friendly, professional, and patient support, taking the time to answer all your questions thoroughly. It’s great to know he made everything clear step by step and left you feeling confident. We’ll be sure to pass on your recommendation and kind words to him. Your feedback is very much appreciated.
Reply from Freedom Brokers
Thank you for your feedback. We’re pleased to hear you view us as a good company. Your support is greatly appreciated.
Thank you Freedom Brokers
Thank you Freedom Brokers, your staff members Mia and Mary were most pleasant in their telephone manner, very patient, calm and took the time to listen and explain what steps and options were available, given my current situation. Quite re-assuring.
8 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you so much for your kind words and 5-star review. We’re delighted to hear that Mia and Mary were able to provide reassurance and support during your situation.
We pride ourselves on listening carefully and making sure our customers fully understand their options, so it’s wonderful to know their patience and calm approach made a positive difference.
We truly appreciate you taking the time to share your experience and will be sure to pass your lovely feedback on to both Mia and Mary.
The way I have been treated is disgusting
I renewed my insurance with you out of loyalty even though your I got a quote for the same cover over £60 less with a competitor
My cover as now been revoked because of information I didn’t give because I was not asked at the time of my renewal, when I asked why you wanted this information I was given no reason and the call was ended
Once I have my refund I will go your competitor
8 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your lovely 5-star review. We’re so pleased to hear that you found our team helpful and that everything was explained clearly and in the level of detail you needed.
Providing friendly, informative support is very important to us, so your feedback is greatly appreciated.
We’ll be sure to share your kind comments with the team. Thank you again for taking the time to leave us a review.
Were no issues atol from start to…
Were no issues atol from start to finish ..a fantastic help ..thanks
3 June 2026
Reply from Freedom Brokers
Thank you for your wonderful review. We’re so pleased to hear everything went smoothly from start to finish and that the team was such a fantastic help. We really appreciate you taking the time to share your experience.
1st class insurance
Very easy to complete my insurance cover for my van.
The whole experience only took less than 5 minutes & I would highly recommend this company👍
6 June 2026
Reply from Freedom Brokers
Thank you for your great review. We’re delighted to hear arranging your van insurance was quick and easy, and that the whole process took less than five minutes. We really appreciate your recommendation and your support.
Chris was so helpfully and professional…
Chris was so helpfully and professional with my enquiries today. I will recommend him to any one and i hope i can speak to him next time as well if i have any problems.
5 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your kind review. We’re delighted to hear Chris was so helpful and professional while assisting with your enquiries. Your recommendation means a lot to us, and we’ll be sure to pass your feedback on to him. We look forward to helping you again in the future if you ever need us.
Excellent customer service from Chris!!
Excellent customer service from Chris!!
5 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your kind feedback. We are pleased to hear that Chris provided you with excellent customer service. Your comments will be shared with him and the team, and we appreciate you taking the time to leave this review.
Reply from Freedom Brokers
Thank you for your great review. We’re pleased to hear you found the process simple and the pricing competitive. We appreciate your support and hope to assist you again in the future.
As a person not so tech savvie I foun
For a person not so tech savvie I found the setting up of my insurance was so easy and easy to understand, plus the fact that I could arrange the whole thing on the internet without having to speak to someone was a joy as I actually find it rather difficult to hear on the telephone.
Thanks Freedom I will be back next year.
5 June 2026
Reply from Freedom Brokers
Thank you for your kind review. We’re really pleased to hear that you found the setup process easy to follow and that everything could be arranged online in a way that suited you. It’s great to know this made things more comfortable for you. We appreciate your trust in Freedom and look forward to supporting you again next year.
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