Charles was the one that attended to me. He was very professional, calm and polite. Asked for some personal details about my car and he got them for me straight away. Thank you for your prompt respons... See more
Company replied
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Review summary
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I called up Freedom Insurance just to go through some minor details over the phone before pressing the payment button. I was talking with Maya who i found to be extremely polite knowledgeable and help... See more
Company replied
Recieved another call call from freedom today, I was quoted by txt by another company which would have saved me a whopping £4 per month from van Co not even 4 loafs of bread per month.. Been with free... See more
Company replied
Excellent. Easy to use online. All information provided and very straightforward We may have spoken too soon. Being threatened with cancellation yet I have done nothing wrong all because of no cl... See more
Company replied
Company details
About Freedom Brokers
Written by the company
Freedom Brokers was created in 2017 to offer our fantastic services directly to consumers. Our objectives are to make the insurance process as effortless as possible, giving you the time to get on with the more important things in life.
Freedom represents independence – adopting new ideas and doing things differently from the rest of the insurance industry.We want to provide services to those overlooked by traditional insurers, giving a fair and high-quality service to a wide and inclusive customer base.
Written by the company
Contact info
4.5
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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GREAT CUSTOMER SERVICES
I telephoned Customer Services at Freedom Brokers yesterday to discuss my van insurance renewal and I found it to be very pain-free! Yolande who I spoke to was very polite, friendly and helpful and talked me through the queries that I had. I would definitely recommend Freedom Brokers based on my positive experience with them.
22 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that your renewal experience was pain-free and that Yolande provided such polite, friendly and helpful service. Taking the time to answer customers' questions and ensure they have all the information they need is something we pride ourselves on, so it's wonderful to know Yolande delivered that level of support.
We'll be sure to pass your kind comments on to Yolande, who will be pleased to hear that her assistance made such a positive impression.
Thank you for your recommendation and for choosing Freedom Brokers. We truly appreciate your support and look forward to assisting you again in the future.
Had to change my van to new van change…
Had to change my van to new van change address to new house nelly was a star sorted me out in no time at all really good service was extremely helpful and gote a good price.tjank you nelly
22 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that Nelly was able to assist you with changing your van and updating your address quickly and efficiently. We understand that making multiple changes to a policy can sometimes feel like a hassle, so it's great to know that Nelly made the process straightforward and provided you with such helpful service.
We're also pleased that we were able to secure you a good price.
We'll be sure to pass your kind comments on to Nelly, who will be delighted to hear that her assistance was appreciated.
Thank you for choosing Freedom Brokers and for your wonderful feedback.
Great service
Great service, easy for renewal, the agent called back when they said they would. Top notch customer service.
22 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you found the renewal process easy and that you received the level of service you expected. Reliability is incredibly important to us, so it's great to know that our agent called back when promised and was able to provide you with a smooth and straightforward experience.
Your comments about our customer service are greatly appreciated and will be shared with the team.
Thank you for choosing Freedom Brokers and for your kind feedback. We look forward to assisting you again in the future.
Reply from Freedom Brokers
Thank you for taking the time to leave us a 5-star review. We are pleased to hear that you found our team helpful and appreciate your recommendation. Your feedback means a great deal to us, and we look forward to assisting you again in the future.
Charles was extremely helpful and…
Charles was extremely helpful and efficiently dealt with my query.
20 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your review. We're delighted to hear that Charles was extremely helpful and dealt with your query efficiently. We appreciate your feedback and will be sure to pass on your comments to him.
Nelly was helpful & amended renewal…
Nelly was helpful & amended renewal policy
19 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your review. We're pleased to hear that Nelly was helpful and able to amend your renewal policy for you. We appreciate your feedback.
After several searches for the…
After several searches for the insurance I needed found a company Freedom brokers. Tailored to my needs as a courier 👍
19 June 2026
Reply from Freedom Brokers
Thank you for your 5-star review. We're pleased to hear that after searching for the right insurance, you found Freedom Brokers and were able to get cover tailored to your needs as a courier.
Providing suitable, straightforward insurance options is what we strive for, and it's great to know we could help. We appreciate your feedback and look forward to supporting you in the future.
Michael was very professional and…
Michael was very professional and answered my questions.
Thanks
19 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that Michael provided a professional service and took the time to answer all of your questions clearly. We’ll be sure to pass on your kind feedback to him. Thank you for choosing us, and we look forward to helping you again in the future.
Swap address vehicle at night
I was treated with respect and your service is excellent
19 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5-star review. We’re delighted to hear that you were treated with respect and found our service to be excellent.
Providing a positive experience for every customer is incredibly important to us, so it's wonderful to know we met your expectations. We truly appreciate your feedback.
Reply from Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that you found the platform very easy to navigate and that your experience has been positive so far. We appreciate your feedback and hope to continue meeting your expectations as you use our service.
Thank you Freedom Brokers
Thank you Freedom Brokers, your staff member Precious was most pleasant on the live chat, and very helpful.
18 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that Precious provided such a pleasant and helpful experience through our live chat service. Our team is committed to delivering friendly and supportive customer service, and it's wonderful to know that Precious made a positive impression. We'll be sure to share your kind feedback with her. Thank you for choosing Freedom Brokers.
Fine service from Yolanda
Yolanda was the agent helping me renew my policy. She was very polite and calm, including through some complications. I am a very happy customer.
15 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that Yolanda provided such polite, calm, and professional support while helping you renew your policy, especially when dealing with complications along the way. We understand how important clear and reassuring assistance can be, and we're pleased that Yolanda made the process a positive experience for you. We'll be sure to pass on your kind words. Thank you for being a valued customer.
Very polite 10 out of 10
Very polite, respectful, efficient, really impressed lovely guy to talk to I was in a bit of a state at the time of calling as I didn't know what it was about. But he made me feel comfortable, very polite and dealt with it efficiently.\n So I'm very happy and can't thank him enough.
17 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that you had such a positive experience. It's wonderful to know that our team member was polite, respectful, and efficient, and helped put you at ease during what was understandably a stressful situation. Providing reassurance, clear communication, and supportive service is very important to us, so we're pleased that you felt comfortable and well looked after throughout the process. We truly appreciate your kind words and will be sure to share your feedback with the team. Thank you for your support.
Reply from Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that you found our service friendly and efficient. Providing a positive and straightforward experience for our customers is always our goal, so it's great to know we delivered. We appreciate your feedback and thank you for choosing Freedom Brokers.
Very pleasant
16 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave such a kind review. We are really pleased to hear that you had a pleasant experience, and we appreciate your support.
Great customer service and price.
16 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your kind feedback. We are delighted to hear that you were pleased with both our customer service and pricing. Your support means a great deal to us, and we look forward to helping you again in the future.
Question about credit agreement
Gave me the exact information requested, very responsive
16 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your feedback. We are glad to hear that you received the exact information you needed and that our team was responsive. We appreciate your support and look forward to assisting you again.
Bella was quick and efficient.
Bella was quick, efficient and a value to your company.
16 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your kind feedback. We are pleased to hear that Bella provided quick, efficient service and made such a positive impression. We will be sure to share your comments with her, and we appreciate you taking the time to highlight her contribution.
Avoid booking through Freedome
Avoid booking through Freedome! I booked a horseback riding activity in Cagliari that was explicitly advertised as English-guided. When I arrived, the guide spoke zero English, creating a dangerous communication barrier. Within 5 minutes of mounting the horse, I suffered a severe leg injury and major bruising due to a total lack of safety instructions.When I contacted Freedome support, they completely evaded responsibility. The agent rudely blamed me for wearing shorts, even though their website states long pants are only "recommended," not mandatory. The guide saw my clothes and said nothing before letting me mount.They refused a refund, forcing me to open a formal chargeback dispute through my bank and report them to consumer authorities. Complete lack of safety standards and zero duty of care. Tourists beware!
14 June 2026
Unprompted review
Reply from Freedom Brokers
We believe there has been a case of mistaken identity. Freedom Brokers specialise solely in car and van insurance, and we do not offer or arrange travel activities, excursions, or horseback riding experiences.
The service you are referring to appears to be provided by a different company (likely Freedom, a travel experience provider), and unfortunately this is not connected to our business.
We would kindly recommend directing your feedback to the correct provider so they can investigate your concerns properly and remove this review.
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