Fly Business Reviews 671

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 389 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and patience, often highlighting their ability to find better flight options and prices. The service is frequently described as excellent, with many appreciating the efficiency, responsiveness, and personalized approach in handling complex travel arrangements. People are particularly impressed with the significantly lower prices for business class flights compared to other agencies, often saving hundreds of dollars. The booking process is generally smooth, with clear instructions and helpful tips provided by agents, making it convenient for customers. However, some people mentioned issues with hidden costs and high-pressure sales tactics for insurance. A few other people also felt that the booking link was difficult to use with non-US cards and that customer service response times could be slow, with some experiencing long hold times.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, patience, and extensive... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, trustworthiness,... See more

Price

Users describe positive interactions with price, with many reviewers reporting that they received better... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting agents who are helpful,... See more

Booking process

Consumers find the booking process to be a positive experience, often highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were very skeptical of these third party flight bookings. Greg eased our fears by answering our questions and concerns in a very timely and complete fashion. And after we made the payment he was... See more

Company replied

Rated 5 out of 5 stars

Our original flight to JRO was canceled by Qatar Airlines. The airline offered a terrible replacement flight. Melvin A immediately when into action and found a better flight two days later for the sam... See more

Company replied

Rated 5 out of 5 stars

Marcus was wonderful from beginning to end. Very conscientious and contacted me when he promised. All done within a few hours. I would highly recommend Marcus Ray for assistance with business air t... See more

Company replied

Rated 5 out of 5 stars

Harry Wilson was excellent as our agent. He went over all the options and made it convenient to suit our needs. Prices for business class were dramatically lower than dealing with some other agencies... See more

Company replied


Company details

  1. Travel Agency

Written by the company

🌟 Experience Luxury Travel with Fly Business! 🌟 Elevate your travel experience with Fly Business, the premier travel agency specializing in top-tier business class tickets. With a sterling reputation as a trusted industry leader, Fly Business is your gateway to unparalleled comfort, convenience, and class in the world of air travel. Imagine embarking on your journeys in the lap of luxury, where every detail is meticulously crafted to cater to your discerning tastes. Fly Business takes pride in curating seamless travel experiences that seamlessly blend opulence and efficiency. Whether you're a seasoned corporate traveler or a leisure enthusiast seeking the epitome of comfort, our expert team is dedicated to tailoring your itinerary to meet and exceed your expectations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

671 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(671)

359 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast Service

Spoke with Mike about booking tickets for a flight to Cusco, we received the best deal, the flight hours that we wanted within minutes! Thank you Mike!

21 May 2026
Fly Business logo

Reply from Fly Business

Hi Alejandra, thank you for your kind words! We’re glad Mike was able to help quickly and find the right option for your trip. We truly appreciate your feedback.

Rated 5 out of 5 stars

Carter was very helpful and patient

Carter was very helpful and patient, did everything we asked for,,,

24 May 2026
Fly Business logo

Reply from Fly Business

Hi William, thank you for sharing this! We’re glad Carter made the process easy and took good care of everything. We truly appreciate your feedback.

Rated 5 out of 5 stars

Harry Wilson is the great sales purson

Harry Wilson is the great sales purson. He help me what i was looking for. I am definitely recommend to my friends and family.

14 May 2026
Unprompted review
Fly Business logo

Reply from Fly Business

Hi Bharti, thank you for your feedback! We’re glad Harry helped you find what you were looking for. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Eric was very attentive and thorough…

Eric was very attentive and thorough and a good communicator.. very well done!

24 May 2026
Fly Business logo

Reply from Fly Business

Hi David, thank you for your feedback! We’re glad Eric delivered the best service. We truly appreciate your kind words.

Rated 5 out of 5 stars

Eceptional Service

Harry and team were very professional and we got exactly what we wanted.

14 May 2026
Fly Business logo

Reply from Fly Business

Hi Bradley, thank you for your feedback! We’re glad Harry delivered exactly what you needed. We truly appreciate your support.

Rated 5 out of 5 stars

We were very skeptical of these third…

We were very skeptical of these third party flight bookings. Greg eased our fears by answering our questions and concerns in a very timely and complete
fashion. And after we made the payment he was constantly guiding us through the airline ticket and seating maze. We will definitely use this service again.

17 May 2026
Fly Business logo

Reply from Fly Business

Hi Steve, thank you for sharing your experience! We’re so glad Greg was able to answer your questions, ease your concerns, and guide you through the process from booking to seating. We truly appreciate your trust and would be happy to help with your future travels.

Rated 5 out of 5 stars

Milan was very helpful after hours…

Milan was very helpful after hours trying to get this ticket

21 May 2026
Fly Business logo

Reply from Fly Business

Hi Trudi, thank you for sharing this! We’re glad Milan was able to help at all hours, and get things sorted for you. We really appreciate your trust.

Rated 5 out of 5 stars

Bradley is very personable

Bradley is very personable, professional, diligent and on top of everything to give us the best results every time. Good scheduling, fair pricing, expedient.

20 May 2026
Fly Business logo

Reply from Fly Business

Hi Eric, thank you for such thoughtful feedback! We’re glad Bradley continues to take great care of your travel plans and helps make the process smooth. We really appreciate your trust.

Rated 5 out of 5 stars

Patience and understanding is awesome…

Patience and understanding is awesome with Melvin need more like him!!!

20 May 2026
Fly Business logo

Reply from Fly Business

Hi Harish, thank you for the kind words! We’re so happy to hear that Melvin made the experience a good one. We truly appreciate you sharing this.

Rated 5 out of 5 stars

Aaron Keen

The agaent, Aaron Keen, was attentive and patient I made me feel as I were family

19 May 2026
Fly Business logo

Reply from Fly Business

Hi Miguel, thank you for sharing this! We’re so glad Aaron made you feel comfortable and cared for throughout the process. We truly appreciate your kind words and would be happy to help again anytime.

Rated 5 out of 5 stars

Nate is a very friendly and caring…

Nate is a very friendly and caring person and took care of all my issues in a professional maner

18 May 2026
Fly Business logo

Reply from Fly Business

Hi Anna, thank you for your kind words! We’re glad Nate handled everything with care and professionalism. We truly appreciate your feedback.

Rated 1 out of 5 stars

I never felt more deceived than in…

I never felt more deceived than in working with this co. This is the first review i've given in over 5 years as I understand what it takes to run a business , however i never do so with deceptive practices . Thoroughly feel taken advantage.

27 April 2026
Fly Business logo

Reply from Fly Business

Dear Greg, we’re sorry to hear that you feel this way. Your ticket exchange was processed upon your request and in accordance with the airline’s applicable fare difference and penalty rules. Before the exchange was finalized, a new booking form was provided for review so all details could be checked and confirmed. We always aim to be transparent throughout the process, and we regret that your experience left you disappointed.

Rated 1 out of 5 stars

Experience was horrible

Experience was horrible. Way over priced.

8 May 2026
Fly Business logo

Reply from Fly Business

Hi Gabe, we’re sorry to hear that your experience did not meet expectations. Pricing in the travel industry can change quickly and is often affected by factors outside our control, but we always aim to provide the best available options. We appreciate your feedback and hope to have the opportunity to assist you better in the future.

Rated 5 out of 5 stars

Good service

Ethan was very prompt and helpful.

14 May 2026
Fly Business logo

Reply from Fly Business

Hi Kalpana, thank you for your feedback! We’re glad Ethan was quick to respond and helpful throughout the process. We truly appreciate your support.

Rated 5 out of 5 stars

Worth the time

Marcus was fantastic to work with. My travel dates weren't flexible which makes finding a good flight price especially challenging. It took a few days but Marcus took the time to work with his team, do the research and find me the perfect flights at a price that was within my budget. This is the first time I've used a flight concierge and it was a great experience. Marcus spent more time with me and was more helpful than my travel agent.

14 May 2026
Fly Business logo

Reply from Fly Business

Thank you for sharing this! We’re glad Marcus took the time to really work through the details and find an option that fit your needs and budget. It means a lot to hear your first experience with us was such a positive one.

Rated 5 out of 5 stars

Always the best service

Mike always comes through with a great itinerary.

14 May 2026
Fly Business logo

Reply from Fly Business

Hi Nuala, thank you for your feedback! We’re glad Mike continues to deliver great options for your trips. We truly appreciate your support.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look