Fly Business Reviews 

957
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 565 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated travel agents for being exceptionally patient, helpful, and responsive when arranging complex international itineraries and managing unexpected ticket changes. Consumers also deeply appreciate securing great deals, noting that professionals help them find significantly lower prices and save substantial amounts of money on premium flights. However, some people mentioned unexpected extra charges, hidden costs, and unclear pricing details within the booking system. A few reviewers were also dissatisfied with receiving inferior seating arrangements compared to what was paid for, or experiencing poor support during travel disruptions.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting exceptional dedication and helpfulness.... See more

Service

Customers consistently note positive experiences with service, frequently praising professional advisors who... See more

Customer service

People report positive experiences with customer service, noting that representatives maintain constant... See more

Price

Reviewers mention positive feedback about price, noting that they saved thousands of dollars on flights... See more

Booking process

Customers had positive experiences with booking process, frequently praising helpful agents who made securing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a business class seat at a reasonable price, and Victor at Fly Business provided me with several options -- one of which was perfect! His quick responses to my questions by phone and email we... See more

Company replied

Rated 5 out of 5 stars

Your agent MAYA STAN is excellent. She is patient, understanding, knowledgeable and above all dedicated. Provided you supply her with exactly what you want, she will work tirelessly to find alte... See more

Company replied

Rated 5 out of 5 stars

We worked with Samuel Stone, who was an exceptionally helpful and empathetic travel advisor. He was flexible in helping us make multiple unexpected changes to our ticket, took time out of his vacatio... See more

Company replied

Rated 5 out of 5 stars

Lucas Bauer from Fly Business was amazing in his responsiveness, creativity and understanding of our needs. He found significantly lower prices than I was finding anywhere else. He created cost saving... See more

Company replied


Company details

  1. Travel Agency

Written by the company

🌟 Experience Luxury Travel with Fly Business! 🌟 Elevate your travel experience with Fly Business, the premier travel agency specializing in top-tier business class tickets. With a sterling reputation as a trusted industry leader, Fly Business is your gateway to unparalleled comfort, convenience, and class in the world of air travel. Imagine embarking on your journeys in the lap of luxury, where every detail is meticulously crafted to cater to your discerning tastes. Fly Business takes pride in curating seamless travel experiences that seamlessly blend opulence and efficiency. Whether you're a seasoned corporate traveler or a leisure enthusiast seeking the epitome of comfort, our expert team is dedicated to tailoring your itinerary to meet and exceed your expectations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

957 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(957)

562 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best price to be found

Its a little confusing at the onset, but the price for the tickets cannot be beat, thank you

28 October 2026
Fly Business logo

Reply from Fly Business

Thank you, Petra! We're glad you found a great deal on your flights. We appreciate your feedback about the booking process and will work to make it clearer and easier. We hope to assist you again!

Rated 5 out of 5 stars

Just little upset how booking system…

Just little upset how booking system works nothing is clear up front for other fees.

26 October 2026
Fly Business logo

Reply from Fly Business

Thank you for your feedback, Patel! We're sorry the additional fees weren't clearly explained upfront. We understand your frustration and appreciate you bringing this to our attention. We'll work to improve how we communicate these details.

Rated 5 out of 5 stars

So easy to understand their process and…

So easy to understand their process and easy people to work with.
I will use them from now on.

20 October 2026
Fly Business logo

Reply from Fly Business

Thank you, Morgan! We're happy to hear you found the booking process simple and our team easy to work with. We truly appreciate your trust and look forward to helping you with your future travels!

Rated 5 out of 5 stars

Service Appreciated

Marcus responded in good time and got the bookings as requested.

28 October 2026
Fly Business logo

Reply from Fly Business

Thank you, Edward! We're glad Marcus was responsive and handled your bookings just as requested. We appreciate your feedback and look forward to assisting you again!

Rated 5 out of 5 stars

Damon worked tirelessly to get me a new…

Damon worked tirelessly to get me a new itinerary that worked for me and my needs. They are wonderful

27 October 2026
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Reply from Fly Business

Thank you, Sherry! We're so glad Damon worked hard to find an itinerary that suited your needs. We truly appreciate your kind words and look forward to helping you again!i

Rated 5 out of 5 stars

Excellent follow up with agent

Excellent follow up with agent, good communication

27 October 2026
Fly Business logo

Reply from Fly Business

Thank you for your feedback! We're glad you appreciated the communication and follow-up from our agent. We look forward to assisting you again!

Rated 5 out of 5 stars

Agent Carter's Works Miracles

My agent took a difficult task and accomplished everything that I needed in a quick and professional way. Highly impressed.

20 October 2026
Fly Business logo

Reply from Fly Business

Thank you for your kind feedback! We're glad our agent was able to handle everything efficiently and meet your expectations. We truly appreciate your trust and look forward to assisting you again!

Rated 5 out of 5 stars

Harry Wilson made booking my son a ticket a breeze!

Harry Wilson made booking my son a ticket across the world for the busy Christmas holidays an absolute breeze! He provided a price I could not find and even handled choosing him a great seat in business. I will be back! Harry gets 10 stars!

26 October 2026
Unprompted review
Fly Business logo

Reply from Fly Business

Thank you for the amazing feedback! We're thrilled Harry made your son's holiday travel arrangements so easy and helped secure a great deal. We truly appreciate the 10 stars and look forward to helping you again!

Rated 5 out of 5 stars

our agent Jeff Green

our agent, Jeff Green, made it easy and worked to get us the best flights for the best price. He was easy to talk with, understood our needs and was efficient and effective. Thank you for a great agent

26 October 2026
Fly Business logo

Reply from Fly Business

Thank you for your wonderful feedback! We're glad Jeff made the booking process easy and found flights that matched your needs and budget. We truly appreciate your trust and look forward to helping you with your future travels!

Rated 5 out of 5 stars

Dorris Beck

My agent, Dorris, was so patient, pleasant, and knowledgeable throughout the process. I appreciate her time as this is the biggest investment I have spent in for myself.

24 October 2026
Fly Business logo

Reply from Fly Business

Thank you, Rebecca! We understand how important this trip is to you, and we're so glad Dorris made the experience comfortable and reassuring. We truly appreciate your trust and wish you a wonderful journey!

Rated 5 out of 5 stars

Fly Business...the booking expert!

The whole experience was a delight from the beginning to the end. Hugo was very helpful and explored numerous possibilities for me. He is an expert! I highly recommend using Fly Business and I will surely book my future flights with them!

24 October 2026
Fly Business logo

Reply from Fly Business

Thank you, Lester! We're delighted to hear Hugo made your experience so enjoyable and helped you explore the best options. We truly appreciate your recommendation and look forward to assisting you with your future travels!

Rated 2 out of 5 stars

This is my first and last time I will…

This is my first and last time I will use your company. I felt what I was charged to change the return flight was ridiculous. I had already paid $7100 for the original flight. I was charged another $2100 change the return flight. In addition, I always fly business or first class when traveling overseas. I am most disappointed at the total price since on serval legs of the trip I am seated in the economy seat not business. For this amount of money, I should have been able to secure business seat round trip. I feel that this company is completely out-of-line in their pricing. I could have booked this entire trip on my own and would have only paid $5400 for the round trip ticket from Little Rock, Arkansas to Bergen, Norway.

24 October 2026
Rated 5 out of 5 stars

eric zimmerman was fabulous

eric zimmerman was fabulous. have used him before and he's very thorough and attentive.

23 October 2026
Fly Business logo

Reply from Fly Business

Thank you, David! We're happy to hear Eric continues to provide such great service. We truly appreciate your continued trust and look forward to helping you with your future travels!

Rated 5 out of 5 stars

Jerry was patient and worked…

Jerry was patient and worked delingently to meet our needs

23 October 2026
Fly Business logo

Reply from Fly Business

Thank you, Alan! We're glad Jerry took the time and effort to find the right options for you. We appreciate your kind feedback and look forward to assisting you again!

Rated 5 out of 5 stars

Dorris was great but I don't understand…

Dorris was great but I don't understand the need for the prelim check on credit card

22 October 2026
Fly Business logo

Reply from Fly Business

Thank you, Georgina! We're glad you had a great experience with Dorris. We understand your concern about the preliminary credit card check and appreciate your feedback. We'd be happy to clarify the process and answer any questions you may have!

Rated 3 out of 5 stars

no, service after I paid

Once i paid, the service is not available.

I need help, i do not see my schedule flights that I paid for business class. Paid over $13,000.00. George said I can see the flight details on British Airways but when I go online, there was only inbound flights, the outbound flights was not available.

22 October 2026
Rated 5 out of 5 stars

Chris Cage is my Fly Business RepChi

Chris Cage is my Fly Business Rep. Immediate response, communication and found the best flights for our team. I cannot say enough about his service and how he went way above and way beyond to accommodate us. I will always use him!

22 October 2026
Fly Business logo

Reply from Fly Business

Thank you, Nicole! We're thrilled to hear Chris went above and beyond to take care of your team's travel needs. We truly appreciate your trust and loyalty, and look forward to helping you with many more trips!

Rated 5 out of 5 stars

First experience

The agent was very patient with me as a first time user.

20 October 2026
Fly Business logo

Reply from Fly Business

Thank you for your feedback! We're glad our agent made your first booking experience easy and comfortable. We appreciate your trust and hope to assist you again!

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