Fly BusinessReviews 

673
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 389 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and patience, often highlighting their ability to find better flight options and prices. The service is frequently described as excellent, with many appreciating the efficiency, responsiveness, and personalized approach in handling complex travel arrangements. People are particularly impressed with the significantly lower prices for business class flights compared to other agencies, often saving hundreds of dollars. The booking process is generally smooth, with clear instructions and helpful tips provided by agents, making it convenient for customers. However, some people mentioned issues with hidden costs and high-pressure sales tactics for insurance. A few other people also felt that the booking link was difficult to use with non-US cards and that customer service response times could be slow, with some experiencing long hold times.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, patience, and extensive... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, trustworthiness,... See more

Price

Users describe positive interactions with price, with many reviewers reporting that they received better... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting agents who are helpful,... See more

Booking process

Consumers find the booking process to be a positive experience, often highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were very skeptical of these third party flight bookings. Greg eased our fears by answering our questions and concerns in a very timely and complete fashion. And after we made the payment he was... See more

Company replied

Rated 5 out of 5 stars

Our original flight to JRO was canceled by Qatar Airlines. The airline offered a terrible replacement flight. Melvin A immediately when into action and found a better flight two days later for the sam... See more

Company replied

Rated 5 out of 5 stars

Marcus was wonderful from beginning to end. Very conscientious and contacted me when he promised. All done within a few hours. I would highly recommend Marcus Ray for assistance with business air t... See more

Company replied

Rated 5 out of 5 stars

Harry Wilson was excellent as our agent. He went over all the options and made it convenient to suit our needs. Prices for business class were dramatically lower than dealing with some other agencies... See more

Company replied


Company details

  1. Travel Agency

Written by the company

🌟 Experience Luxury Travel with Fly Business! 🌟 Elevate your travel experience with Fly Business, the premier travel agency specializing in top-tier business class tickets. With a sterling reputation as a trusted industry leader, Fly Business is your gateway to unparalleled comfort, convenience, and class in the world of air travel. Imagine embarking on your journeys in the lap of luxury, where every detail is meticulously crafted to cater to your discerning tastes. Fly Business takes pride in curating seamless travel experiences that seamlessly blend opulence and efficiency. Whether you're a seasoned corporate traveler or a leisure enthusiast seeking the epitome of comfort, our expert team is dedicated to tailoring your itinerary to meet and exceed your expectations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

673 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(673)

361 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Worth the time

Marcus was fantastic to work with. My travel dates weren't flexible which makes finding a good flight price especially challenging. It took a few days but Marcus took the time to work with his team, do the research and find me the perfect flights at a price that was within my budget. This is the first time I've used a flight concierge and it was a great experience. Marcus spent more time with me and was more helpful than my travel agent.

14 May 2026
Fly Business logo

Reply from Fly Business

Thank you for sharing this! We’re glad Marcus took the time to really work through the details and find an option that fit your needs and budget. It means a lot to hear your first experience with us was such a positive one.

Rated 5 out of 5 stars

Always the best service

Mike always comes through with a great itinerary.

14 May 2026
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Reply from Fly Business

Hi Nuala, thank you for your feedback! We’re glad Mike continues to deliver great options for your trips. We truly appreciate your support.

Rated 5 out of 5 stars

Excellent Service

Excellent follow through…consistent helpfulness and expertise…i feel confident to book again in future travel

13 May 2026
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Reply from Fly Business

Hi Franca, thank you for your feedback! We’re glad you felt supported and confident throughout the process. We truly appreciate your trust and look forward to helping with future travel.

Rated 5 out of 5 stars

Greg is such a pleasure to work with

Greg is such a pleasure to work with. He always finds us the best rates. We appreciate him and all the work he does!

13 May 2026
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Reply from Fly Business

Hi Charlotte, thank you for your kind words! We’re glad Greg continues to make the process easy and find great rates for you. We truly appreciate your support.

Rated 5 out of 5 stars

Milan was amazing

Milan was amazing! He was patient and asked all the right questions to find flights that met my criteria. Got me great flights, and perfect lay over times. He was fantastic! Found flights I couldn’t of found.

12 May 2026
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Reply from Fly Business

Hi Kristen, thank you for sharing this! We’re glad Milan took the time to understand what you needed and found flights that worked so well for you. We truly appreciate your kind words.

Rated 5 out of 5 stars

Free ticket messed up my return on a…

Free ticket messed up my return on a changed flight. They were taking me to Vancouver when that segment of flight was a day away. Otherwise it saves lots of money. William was very good with support.

28 December 2025
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Reply from Fly Business

Thank you, Atul! We really appreciate your sincere review and are glad William was able to provide good support. We’re happy you saved money overall, and we’ll be more careful when advising different flight options to help avoid issues like this in the future.

Rated 5 out of 5 stars

Ron is the epitome of customer service

Ron is the epitome of customer service! He is very responsive, unlike most people these days in the hospitality or service industry.

9 May 2026
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Reply from Fly Business

Thanks so much, Peter! We’re thrilled to hear Ron provided such responsive and thoughtful service. We really appreciate your kind words and are glad he could make the experience a great one.

Rated 4 out of 5 stars

Working with Lucas was great

Working with Lucas was great. I had a fixed agenda with specific deposit an return dates made challenging by overnight flights and crossing the dateline. I believe I wound up with the best schedule saving about $900 pp over direct non-stop.

8 May 2026
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Reply from Fly Business

Thanks so much, Scott! We’re glad Lucas was able to help you find the best schedule and a great savings. We really appreciate you sharing your experience.

Rated 5 out of 5 stars

Robert was very helpful and…

Robert was very helpful and understanding still waiting to here back from him .

8 May 2026
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Reply from Fly Business

Thanks so much, Sabine! We’re glad Robert was helpful and understanding. We appreciate your patience.

Rated 5 out of 5 stars

Chris helped me purchasing a good…

Chris helped me purchasing a good connection. Thank you. Will return

8 May 2026
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Reply from Fly Business

Thanks so much, Chunder! We’re glad Chris could help you get the right connection. We appreciate your kind words and look forward to seeing you again.

Rated 5 out of 5 stars

Got a nice deal and hassle free

Got a nice deal and hassle free, they are not pushy!

8 May 2026
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Reply from Fly Business

Hi Ujjayant, thank you for your feedback! We’re glad you found a great deal and had an easy, pressure-free experience. We truly appreciate your support.

Rated 3 out of 5 stars

Helpful, responsive customer service

Good communication/attention paid by the booking agent, easy to work with and responsive. Recommend a mix of phone conversation and email to fully understand and document the itinerary (terms/conditions, etc). Overall positive experience, when my itinerary didn't work out, the booking agent was helpful in quickly setting things right.

4 May 2026
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Reply from Fly Business

Dear Brian, thank you for sharing your concerns.
There are different fare options available, and our role is to present those options so each client can choose what works best for them. In your case, the option discussed offered a significant price reduction of around $4,000 compared to the original tickets, but it did come with certain restrictions.
That said, we understand this arrangement may not be the right fit for every trip, especially business travel. Based on our records, the ticket conditions were explained before the charge was made. If the itinerary no longer worked for you, our agent would have been happy to adjust it. Unfortunately, we were not able to reach you by phone.
Please contact our team directly so we can review the booking with you and work on a suitable solution.

Rated 5 out of 5 stars

Patience is a virtue

Patience is a virtue, as is providing great service and good value.

5 May 2026
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Reply from Fly Business

Thank you so much for the review!

Rated 5 out of 5 stars

Milan Nesic was very helpful and…

Milan Nesic was very helpful and managed to get me a reasonably priced flight. A great service I will use again.

4 May 2026
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Reply from Fly Business

Hi Lesley, thank you for your feedback! We’re glad Milan was able to help you find a good option. We truly appreciate your support and would be happy to help again.

Rated 5 out of 5 stars

Awesome response

Very professional
Quick and understandable
Kira Novac was great

4 May 2026
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Reply from Fly Business

Hi Iryna, thank you for your feedback! We’re glad Kira made everything clear, quick, and professional. We truly appreciate your kind words.

Rated 5 out of 5 stars

Prompt

Prompt

Courteous

Professional

4 May 2026
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Reply from Fly Business

Thank you for your feedback! We’re glad you had a smooth and professional experience. We truly appreciate your support.

Rated 5 out of 5 stars

From day 1 your service has been…

From day 1 your service has been excellent. Got my reservation with excellent connection and at the competitive price. Great job!

3 May 2026
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Reply from Fly Business

Hi Pankaj, thank you for your feedback! We’re glad everything was smooth from the start and that you got a great connection at a competitive price. We truly appreciate your support.

Rated 5 out of 5 stars

Mario was amazing!!

Mario was amazing, I could not ask for a better experience. His attention to detail was truly amazing!!

26 April 2026
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Reply from Fly Business

Hi Colleen, thank you so much! We’re glad Mario made the experience such a positive one and took great care of the details. We truly appreciate your kind words.

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