Great service! Delivered as scheduled. The flowers and arrangement were beautiful. Bright and happy colors. There was a bit of mix up with the vase but it was sorted promptly. Much appreciated. Thank... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought the flowers for my daughter-in-law after the birth of my first grand son. She told me that they were the most beautiful flowers out of all the flowers she received, and she loved that they we... See more
I made a priority order and due to a mess-up at their end the order wasn't fulfilled, nor was this communicated to me. So after me chasing several times with no resolution I decided to cancel the or... See more
I visited Flower Station London and was really impressed. The shop is beautifully presented with a wide variety of fresh, vibrant flowers. The staff were welcoming, knowledgeable, and helped me choose... See more
Company details
Written by the company
Flower Station is a 24-hour florist offering a huge selection of freshly cut flowers, vibrant bouquets and delectable gifts, we've got something for everyone. Whether you're after a spur-of-the-moment self-indulgence or an anniversary arrangement, flowers for a dinner party or surprise gift for that special someone, our team of florists will help you find exactly what you're looking for. And with same day flower delivery in London and nationwide next day shipping, amazing flowers are only a click away!
Contact info
55 Park Road, NW1 6XU, London, United Kingdom
- +442077247525
- info@flowerstation.co.uk
- flowerstation.co.uk
4.1
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had an extremely disappointing experience
I had an extremely disappointing experience with Flower Station.
I ordered a “Pure Bliss” bouquet as a birthday gift for a very dear friend, expecting a high-quality arrangement as shown on their website. Instead, a completely different and unacceptable bouquet was delivered. It looked nothing like the photos and is something I would never have chosen or gifted if I had seen it in person.
The situation only got worse from there. Multiple redelivery attempts failed because couriers did not follow clear instructions - they were supposed to call before arrival due to the difficulty of locating the address, yet no calls were made. Interestingly, the very first courier (who delivered the wrong bouquet) did call, which proves this was entirely avoidable.
The order was placed for Saturday, but the correct bouquet was never delivered on time. Days passed, completely defeating the purpose of a birthday gift, and the flowers were already deteriorating.
Despite all these failures - incorrect product, missed delivery timing, and poor service - I was still asked to pay additional fees. This is unacceptable.
Overall, this service was unreliable, unprofessional, and failed at every key stage. I would not recommend this company to anyone.
28 March 2026
Unprompted review
Reply from Flower Station
Dear Aikumush,
Thank you for taking the time to share your feedback. We are very sorry that this experience did not meet your expectations.
We would, however, like to clarify a few points regarding the delivery attempts. As discussed, our records show that the drivers did make multiple attempts to contact the recipient by phone during the redelivery attempts, in line with the instructions provided. We understand how frustrating the situation was, but we want to reassure you that our team did make every effort to complete the delivery successfully.
We can also confirm that the order has now been successfully delivered.
We always aim to provide a reliable and high-quality service, and we regret that on this occasion the experience fell short. At the same time, we kindly ask that you reconsider your review in light of the additional information and clarifications provided, as we believe it’s important that it reflects the full picture.
If there is anything further you would like us to look into, we remain at your disposal.
Warm regards,
Aurora
Very expensive for that they are
Very expensive for that they are , recieved a tiny boquet for £50 and 1/3 of them are dying upon arrival :/ deffo woudlnt shop here again
31 March 2026
Unprompted review
Reply from Flower Station
Dear Jack,
We’re very sorry to hear about your experience with your order.
To help us investigate this matter properly, could you please email us at info@flowerstation.co.uk with your order number and/or the email address used to place the order? Additionally, as per our policy for any quality concerns, please include photos of the bouquet so we can review the issue in detail.
Once we receive these details, we’ll be able to follow up with our team and provide a suitable resolution.
Warm regards,
Aurora
Flower Station - Expensive and No Customer Care
Used a couple of times in past month. Personal and Corporate.
Personal - spent £100 on a mother's day bouquet, where they cut the stems so short, only fit to keep in paper they came in and not in any vase of any shape or form.
Corporate - one of the plants, next day, completely dead. Will not replace, claims overwatering when no-one watered it apart from themselves.
For the cost they charge, I would expect a first class treatment of everything - this is definitely not the case.
26 March 2026
Unprompted review
Ordered an established spider plant for…
Ordered an established spider plant for £30 + delivery, received a tiny little plant that cost a £5 in Tesco ! Customer service awful , they didn’t want to know .
24 March 2026
Unprompted review
Really poor experience. Avoid.
Really poor experience.
Ordered a large bouquet of pink tulips for Mother’s Day — what arrived was a bunch of depressing, white, low-quality flowers that looked nothing like what I paid for. They were clearly not fresh and deteriorated within days. Not a small substitution - just completely wrong and unacceptable for such an occasion.
I wrote to let them know as soon as flowers delivered. And had to order a new bouquet from another florist.
They argued back that the flowers do match the description and supposedly this is just how tulips are… and offered a 15% off next order.
I gave them the chance to fix this privately before leaving a review — they didn’t.
Avoid.
17 March 2026
Unprompted review
Shahid was exceptional in his service
Shahid was exceptional in his service. He prepared a fantastic Eid bouquet for my wife. Couldn’t recommend enough - best flowers in London.
18 March 2026
Unprompted review
Reply from Flower Station
Dear Bishr,
We’re delighted to hear that the bouquet was so well received! Your feedback truly brightens our day, and we’re grateful you chose us to help celebrate such a special occasion. We’ll be sure to share your kind words with Shahid!
Warm regards,
Aurora
Absolute shambles - horrendous customer service
I ordered over a week in advance of Mother's Day. My order went through without a problem. The day after delivery was due I chased because the flowers had not turned up. I was then sent a nonsensical and confusing email. After further chasing I discovered that they had cancelled the order without telling me. They then waffled about their processes making an error! They then failed to provide any compensation. They followed up with several emails asking for a review of the flowers! Hard to review when they haven't turned up. They have now stopped responding. I will never use this company again.
14 March 2026
Unprompted review
Reply from Flower Station
Dear Euan,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience, particularly given the importance of Mother’s Day. We completely understand how frustrating and disappointing it must have been to discover that your order had been cancelled without clear communication, especially on such a significant occasion.
Please accept our sincere apologies for the lack of timely updates and for the confusion caused by the cancellation message. We also regret that your concerns were not addressed as promptly as they should have been. This is certainly not the level of service we aim to provide.
Your feedback has been taken seriously and shared with the relevant teams internally to ensure improvements are made to both our communication and order handling processes moving forward.
We are very sorry for the inconvenience and disappointment caused.
Kind regards,
Alex
Got there eventually
Seriously, I write a review of my lived experience and eventually you bother to respond despite me calling you more than once leaving messages for you to call me back, your customer service is a defensive wall designed to make customers give us so grow up, here's my photos taken on day of delivery, you sad people think you can do what you want and use your ongoing incompetence to protect you from bankruptcy which is all you deserve.
So they write back a general email which I can't be bothered to comply with Flower Station demands too long after the delivery and now Trust Pilot allows Flower Smith to undermine my review so it can be deleted. Seriously??
Today, 1 April 2026, Flower Station send an email requesting pictures so pictures sent to info@ so let's see what happens next.
Today, 2 April I received a floral bouquet, fresh and very pleasing, thank you Flower Station for making good, much appreciated.
4 March 2026
Unprompted review
Reply from Flower Station
Dear Robert,
We’re sorry to read about your experience and understand how upsetting this must have been.
We did previously request photos so we could properly investigate the condition of the flowers and take appropriate action. At this time, we have not received any images directly, which means we have not yet been able to assess the issue.
We appreciate you mentioning photos in your review, and if you’re still willing, we kindly ask that you send them to us at info@flowerstation.co.uk
so we can review this properly and work towards a resolution for you.
This is part of our standard process to ensure we can fairly assess and resolve any concerns.
We remain here to assist and would be happy to look into this for you as soon as we receive the images.
Warm regards,
Aurora
Amazing service from Mohammed
Amazing service from Mohammed. Will definitely be my new florist. Attended to my every need and request, was the most politest gentleman and produced a beautiful bouquet for Mother’s Day. Thank you Mohammed!
15 March 2026
Unprompted review
Poor Quality
My husband bought me a very expensive
bouquet of flowers for our anniversary and within 4 days most of the flowers were wilted or dead. This was despite cutting the stalks and giving them fresh water daily. Even what should be long lasting flowers like chrysanthemums have died. Won’t be using them again.
Just had a reply from The Flower Station to say that ‘their flowers only last 4 days due to their delicate nature and also the environmental conditions they are put in!’
So if you are spending money on a bouquet of flowers and you want them to last more than 3 days don’t use The Flower Station!
6 March 2026
Unprompted review
Reply from Flower Station
Dear Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear that you were disappointed with the longevity of the bouquet sent for your anniversary. Fresh flowers are natural and delicate products, and while we generally anticipate them to last around 4–5 days on average after delivery, their lifespan can vary depending on several factors such as the flower varieties included, room temperature, placement, and general care.
In order to properly investigate any potential quality issues, our policy asks that complaints are reported within 2 days of delivery and include photos of the bouquet as a whole. This timeframe allows our florists to assess the condition of the flowers while they are still in a state that can be fairly evaluated.
In this instance, the complaint was received more than 6 days after the delivery date, which unfortunately means we are unable to properly review the condition of the flowers at the time they were received.
That said, we never wish to leave a customer feeling dissatisfied. As a gesture of goodwill, we have offered to send a complimentary bouquet on a date and address of your choosing, and we would still be very happy to arrange this for you.
We appreciate your feedback and hope to have the opportunity to restore your confidence in our service.
Best regards,
Alex
Ordered a £275 Valentine’s bouquet and never received it. No refund provided either.
Ordered a £275 Valentine’s bouquet with clear delivery instructions: “Please leave outside unit 14.” The driver left the flowers outside the building by the post boxes instead of the unit door.
When I arrived shortly afterwards, the flowers were missing.
The company’s policy states a delivery note should be left when parcels are placed in a safe location, but no delivery note was left and the driver never entered the building. He most definitely did not deliver them to a safe location.
Despite providing evidence of the delivery instructions and delivery photo, Flower Station refused to issue a refund. Very disappointing experience for such an expensive order. Lost my money and never received my flowers.
13 February 2026
Unprompted review
Reply from Flower Station
Dear Joel,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and understand how frustrating this situation must have been.
According to our delivery policy, it is the responsibility of the sender to ensure that the recipient is available to receive the delivery. If the recipient is not available at the time of delivery, our drivers will leave the order in the safest place possible at their discretion. Once an order has been delivered to the delivery address, responsibility for the item passes to the sender/recipient.
In this particular case, our records show that the driver was in contact with the recipient at the time of delivery and informed them where the bouquet would be left. Because the driver was speaking directly with the recipient, a physical delivery note was not left. Additionally, photos of the delivery location were taken by the driver and automatically sent via email as confirmation of delivery.
As the order was successfully delivered to the address provided, we are unfortunately unable to justify issuing a refund. However, we do understand your concerns and, as a gesture of goodwill, we offered to redeliver the order even though the delivery was completed according to our procedures.
We always aim to provide the best possible service and appreciate your feedback as it helps us continue improving our processes.
Best regards,
Alex
I ordered a bouquet to be delivered on…
I ordered a bouquet to be delivered on our anniversary. On the day nothing had arrived by 3pm, so I emailed to be told it could be anytime up to 8pm and was referred to their T&C's. At 5pm I was told it was on its way. At 7pm nothing arrived and I took my wife out. The flowers eventually arrived after 10pm. This completely missed the purpose of my purchase and what should have been joy was stress. I'd never use them again. Note my son sent us flowers and their delivery service gave an hour slot in the middle of the day, when flowers should arrive. I wish I had used this one.
28 February 2026
Unprompted review
Reply from Flower Station
Dear Martin,
Thank you for sharing your feedback, and we are truly sorry to hear that your experience did not meet your expectations, especially on such an important occasion as your anniversary.
During weekends we operate with a smaller pool of drivers while still managing a high volume of deliveries. We make every effort to deliver all standard residential orders between 8:30 AM and 8:00 PM, Monday to Sunday. However, on rare occasions when routes are particularly busy, deliveries can take place later in the evening and may be completed as late as 11:00 PM.
We completely understand how disappointing it must have been for the flowers to arrive later than expected and after you had already left for the evening. Our intention is always for our deliveries to add to special moments, not cause frustration, and we are very sorry that this was not the case for you.
Your feedback is very important to us and helps us review and improve our delivery processes, particularly during busy periods. We truly appreciate you bringing this to our attention.
Kind regards,
Alex
Mahi gave incredible customer service!
One of your staff called Mahi was incredible. Super friendly and was extremely efficient! She managed to make my flowers within 30 minutes and it was a very big bouquet, so it was not easy but she did incredibly well. I told her my budget and the time of flowers and she gave me exactly what I wanted. She was very patient with me and has convinced me to come again next time and to tell my friends and family! Please give her a raise or a free holiday because she deserves it. The flowers were incredible and all your staff are nice aswell. Until next time!
4 March 2026
Unprompted review
Didn’t arrived till after 6pm the…
Didn’t arrived till after 6pm the driver called to say the address didn’t exist, thus led to a lot of unnecessary stress and because the flowers arrived late it totally missed the point of a house warming surprise.
I won’t order from you again
1 March 2026
Reply from Flower Station
Dear Pamela,
Thank you for your feedback, and we are very sorry to hear that the delivery did not meet your expectations, particularly as it was intended to be a house-warming surprise.
Our records show that the driver experienced difficulty locating the address provided on the order. The street name entered was “Cranleigh”, whereas the correct street name appears to be “Cranley.” As these are two different streets located in different parts of London, the driver was unable to locate the property initially and therefore had to call to request clarification before completing the delivery.
Once the correct location was confirmed, the driver proceeded to the address and the order was successfully delivered at 5:59 PM.
We completely understand how disappointing it must have been for the flowers to arrive later than expected, especially when the timing was important for the occasion. We are sorry for the stress this situation caused and appreciate you bringing it to our attention.
Kind regards,
Alex
It was great a customer service from…
It was great a customer service from Shahid. Great services. I found him very polite and passionate for his work . He is great florist .
28 February 2026
Unprompted review
The service from shahid was fantastic…
The service from shahid was fantastic we loved the flowers he made for us.the customer service should be like this. We will recommend our friends to visit here whenever they want flowers from London.
Thanks for your service
28 February 2026
Unprompted review
Beautifully made
Beautifully made, exactly as the picture I showed and made the changes I requested. Packaging was also very elegant.
24 February 2026
Unprompted review
Manjit has been very accommodating and…
Manjit has been very accommodating and patient with our choice of flowers. Amazing service at midnight. Thank you so much.
16 February 2026
Unprompted review
Ordered only to be told that my london…
Ordered only to be told that my london location was too far for same day delivery. They shouldn’t make this promise if they can’t meet it.
16 February 2026
Unprompted review
Reply from Flower Station
Dear Customer,
Thank you for your review.
Our same-day delivery service is available only within London postcodes, which are clearly outlined on our website together with the full list of areas that fall within our delivery zone.
In this particular case, the delivery address provided on the order was not located within a London postcode covered by our same-day delivery area. As a result, our team contacted you promptly to explain the situation before processing the order. Following this conversation, the order was cancelled in accordance with your instructions.
We always aim to be transparent about our delivery coverage so customers can check whether their postcode falls within the eligible same-day area prior to placing an order.
Thank you again for your feedback.
Kind regards,
Alex
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.