I found out from recipient a week later that the flowers were beautiful, however the card I had written was not placed with the bouquet so she did not know who sent them! I am also getting emails with... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service! Delivered as scheduled. The flowers and arrangement were beautiful. Bright and happy colors. There was a bit of mix up with the vase but it was sorted promptly. Much appreciated. Thank... See more
I visited Flower Station London and was really impressed. The shop is beautifully presented with a wide variety of fresh, vibrant flowers. The staff were welcoming, knowledgeable, and helped me choose... See more
Cannot recommend highly enough for Christmas trees. I bought a last minute one on 22nd December and didn't expect much for £31 (including free same day delivery). Had a wonderful surprise when the 5 f... See more
Company replied
Company details
Written by the company
Flower Station is a 24-hour florist offering a huge selection of freshly cut flowers, vibrant bouquets and delectable gifts, we've got something for everyone. Whether you're after a spur-of-the-moment self-indulgence or an anniversary arrangement, flowers for a dinner party or surprise gift for that special someone, our team of florists will help you find exactly what you're looking for. And with same day flower delivery in London and nationwide next day shipping, amazing flowers are only a click away!
Contact info
55 Park Road, NW1 6XU, London, United Kingdom
- +442077247525
- info@flowerstation.co.uk
- flowerstation.co.uk
3.8
Great
3K reviews
Replied to 88% of negative reviews
Typically takes over 1 month to reply
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So simple
This was such a simple process. Beautiful flowers, smooth delivery and great online shopping experience.
1 May 2026
do not follow instructions
I sent an email to call before delivery because the recipients are not always able to answer the door. You ignored
1 May 2026
Reply from Flower Station
Dear Rachel,
Thank you for your feedback. We’re sorry to hear you’re disappointed.
We have checked the delivery notes, and the courier did attempt to call the recipient on the number provided prior to delivery, but unfortunately there was no response from them. The courier then followed up by messaging the sender to advise where the flowers had been safely left.
We absolutely always follow delivery instructions wherever possible, and our couriers do their best to ensure a smooth delivery experience.
We would appreciate if you could follow up with the recipient to check whether the calls were received or if the number provided may have been accurate, as this can sometimes help us better understand what happened.
Kind regards,
Aurora
Ordered at in the morning 7 and…
Ordered at in the morning 7 and delivered in the afternoon at 12
1 May 2026
What a lovely oasis in the heart of…
What a lovely oasis in the heart of Temple Fortune. Lovely Olive trees and great colours whilst having a fresh coffee…. A sunny day always helps, but ideal place to buy a plant, bouquet, tree or planter and also good to sit down for a few minutes.
Thank you for having me.
Whilst writing the recent flowers purchased were terrific and lasted over a week, which I always think is a bonus. I forgot to write it up, so thought I would mention now.
23 April 2026
Unprompted review
Reply from Flower Station
Dear Adam,
Thank you so much for your kind and thoughtful review! We’re delighted you enjoyed your visit and had the chance to relax with a coffee among the olive trees.
We’re also very pleased to hear your recent flowers lasted over a week and were such a success. Your continued support means a lot to us, and we look forward to welcoming you back again soon, whether for a bouquet, a plant, or just a quiet moment with a coffee.
Kind regards,
Flower Station Team
Totally disgraceful company
Totally disgraceful company, do not touch them with a bargepole!!!!!
I arrnaged a floral arrangement to celebrate a 98th Birthday for a friend's mother!
The flowers were never delivered, no updates from Flower Station, after my request they just have me a refund, ABSOLUTELY NO APOLOGY!!!!!
1 April 2026
Unprompted review
Reply from Flower Station
Dear Mike,
We’re sorry to read your review, as it doesn’t reflect the full sequence of events from our side.
After receiving your order, we contacted you to advise that one of the flowers in your chosen arrangement was unavailable and requested confirmation for a suitable substitution. Unfortunately, we did not receive a response from you at that time.
We later received your email requesting an update along with a full refund. As per your request, we processed the refund immediately and explained the situation regarding the pending substitution confirmation.
We are very sorry that we were unable to help mark the celebration of such an amazing occasion as a 98th birthday. We always aim to deliver every order to the highest standard with clear communication, and we regret that we were unable to proceed.
Warm regards,
Aurora
Is amazing experience!!
Is amazing experience!!! Coming on time, the flowers are beautiful thanks so much!!!
1 April 2026
Reply from Flower Station
Dear Jerry,
Thank you so much for your wonderful review! We’re thrilled to hear your flowers arrived on time and that you loved them. Your kind words mean a lot to us.
Warm regards,
Aurora
Flower Station Customer Support
Great flowers at a great price
1 April 2026
Unprompted review
Amazing service
Amazing service, very creative and beautiful flowers were made for my wife! İris was very helpful!
31 March 2026
Unprompted review
Reply from Flower Station
Dear Suleiman,
Thank you so much for your lovely feedback! We’re lucky to have Iris as part of our team and we’ll be sure to pass your kind words on to her. Comments like yours really make all the hard work worthwhile, and we’re so glad we could help make your wife’s day special.
Warm regards,
Aurora
I had an extremely disappointing experience
I had an extremely disappointing experience with Flower Station.
I ordered a “Pure Bliss” bouquet as a birthday gift for a very dear friend, expecting a high-quality arrangement as shown on their website. Instead, a completely different and unacceptable bouquet was delivered. It looked nothing like the photos and is something I would never have chosen or gifted if I had seen it in person.
The situation only got worse from there. Multiple redelivery attempts failed because couriers did not follow clear instructions - they were supposed to call before arrival due to the difficulty of locating the address, yet no calls were made. Interestingly, the very first courier (who delivered the wrong bouquet) did call, which proves this was entirely avoidable.
The order was placed for Saturday, but the correct bouquet was never delivered on time. Days passed, completely defeating the purpose of a birthday gift, and the flowers were already deteriorating.
Despite all these failures - incorrect product, missed delivery timing, and poor service - I was still asked to pay additional fees. This is unacceptable.
Overall, this service was unreliable, unprofessional, and failed at every key stage. I would not recommend this company to anyone.
28 March 2026
Unprompted review
Reply from Flower Station
Dear Aikumush,
Thank you for taking the time to share your feedback. We are very sorry that this experience did not meet your expectations.
We would, however, like to clarify a few points regarding the delivery attempts. As discussed, our records show that the drivers did make multiple attempts to contact the recipient by phone during the redelivery attempts, in line with the instructions provided. We understand how frustrating the situation was, but we want to reassure you that our team did make every effort to complete the delivery successfully.
We can also confirm that the order has now been successfully delivered.
We always aim to provide a reliable and high-quality service, and we regret that on this occasion the experience fell short. At the same time, we kindly ask that you reconsider your review in light of the additional information and clarifications provided, as we believe it’s important that it reflects the full picture.
If there is anything further you would like us to look into, we remain at your disposal.
Warm regards,
Aurora
Very expensive for that they are
Very expensive for that they are , recieved a tiny boquet for £50 and 1/3 of them are dying upon arrival :/ deffo woudlnt shop here again
31 March 2026
Unprompted review
Reply from Flower Station
Dear Jack,
We’re very sorry to hear about your experience with your order.
To help us investigate this matter properly, could you please email us at info@flowerstation.co.uk with your order number and/or the email address used to place the order? Additionally, as per our policy for any quality concerns, please include photos of the bouquet so we can review the issue in detail.
Once we receive these details, we’ll be able to follow up with our team and provide a suitable resolution.
Warm regards,
Aurora
Flower Station - Expensive and No Customer Care
Used a couple of times in past month. Personal and Corporate.
Personal - spent £100 on a mother's day bouquet, where they cut the stems so short, only fit to keep in paper they came in and not in any vase of any shape or form.
Corporate - one of the plants, next day, completely dead. Will not replace, claims overwatering when no-one watered it apart from themselves.
For the cost they charge, I would expect a first class treatment of everything - this is definitely not the case.
26 March 2026
Unprompted review
Ordered an established spider plant for…
Ordered an established spider plant for £30 + delivery, received a tiny little plant that cost a £5 in Tesco ! Customer service awful , they didn’t want to know .
24 March 2026
Unprompted review
Really poor experience. Avoid.
Really poor experience.
Ordered a large bouquet of pink tulips for Mother’s Day — what arrived was a bunch of depressing, white, low-quality flowers that looked nothing like what I paid for. They were clearly not fresh and deteriorated within days. Not a small substitution - just completely wrong and unacceptable for such an occasion.
I wrote to let them know as soon as flowers delivered. And had to order a new bouquet from another florist.
They argued back that the flowers do match the description and supposedly this is just how tulips are… and offered a 15% off next order.
I gave them the chance to fix this privately before leaving a review — they didn’t.
Avoid.
17 March 2026
Unprompted review
Shahid was exceptional in his service
Shahid was exceptional in his service. He prepared a fantastic Eid bouquet for my wife. Couldn’t recommend enough - best flowers in London.
18 March 2026
Unprompted review
Reply from Flower Station
Dear Bishr,
We’re delighted to hear that the bouquet was so well received! Your feedback truly brightens our day, and we’re grateful you chose us to help celebrate such a special occasion. We’ll be sure to share your kind words with Shahid!
Warm regards,
Aurora
Absolute shambles - horrendous customer service
I ordered over a week in advance of Mother's Day. My order went through without a problem. The day after delivery was due I chased because the flowers had not turned up. I was then sent a nonsensical and confusing email. After further chasing I discovered that they had cancelled the order without telling me. They then waffled about their processes making an error! They then failed to provide any compensation. They followed up with several emails asking for a review of the flowers! Hard to review when they haven't turned up. They have now stopped responding. I will never use this company again.
14 March 2026
Unprompted review
Reply from Flower Station
Dear Euan,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience, particularly given the importance of Mother’s Day. We completely understand how frustrating and disappointing it must have been to discover that your order had been cancelled without clear communication, especially on such a significant occasion.
Please accept our sincere apologies for the lack of timely updates and for the confusion caused by the cancellation message. We also regret that your concerns were not addressed as promptly as they should have been. This is certainly not the level of service we aim to provide.
Your feedback has been taken seriously and shared with the relevant teams internally to ensure improvements are made to both our communication and order handling processes moving forward.
We are very sorry for the inconvenience and disappointment caused.
Kind regards,
Alex
Got there eventually
Seriously, I write a review of my lived experience and eventually you bother to respond despite me calling you more than once leaving messages for you to call me back, your customer service is a defensive wall designed to make customers give us so grow up, here's my photos taken on day of delivery, you sad people think you can do what you want and use your ongoing incompetence to protect you from bankruptcy which is all you deserve.
So they write back a general email which I can't be bothered to comply with Flower Station demands too long after the delivery and now Trust Pilot allows Flower Smith to undermine my review so it can be deleted. Seriously??
Today, 1 April 2026, Flower Station send an email requesting pictures so pictures sent to info@ so let's see what happens next.
Today, 2 April I received a floral bouquet, fresh and very pleasing, thank you Flower Station for making good, much appreciated.
4 March 2026
Unprompted review
Reply from Flower Station
Dear Robert,
We’re sorry to read about your experience and understand how upsetting this must have been.
We did previously request photos so we could properly investigate the condition of the flowers and take appropriate action. At this time, we have not received any images directly, which means we have not yet been able to assess the issue.
We appreciate you mentioning photos in your review, and if you’re still willing, we kindly ask that you send them to us at info@flowerstation.co.uk
so we can review this properly and work towards a resolution for you.
This is part of our standard process to ensure we can fairly assess and resolve any concerns.
We remain here to assist and would be happy to look into this for you as soon as we receive the images.
Warm regards,
Aurora
Amazing service from Mohammed
Amazing service from Mohammed. Will definitely be my new florist. Attended to my every need and request, was the most politest gentleman and produced a beautiful bouquet for Mother’s Day. Thank you Mohammed!
15 March 2026
Unprompted review
Poor Quality
My husband bought me a very expensive
bouquet of flowers for our anniversary and within 4 days most of the flowers were wilted or dead. This was despite cutting the stalks and giving them fresh water daily. Even what should be long lasting flowers like chrysanthemums have died. Won’t be using them again.
Just had a reply from The Flower Station to say that ‘their flowers only last 4 days due to their delicate nature and also the environmental conditions they are put in!’
So if you are spending money on a bouquet of flowers and you want them to last more than 3 days don’t use The Flower Station!
6 March 2026
Unprompted review
Reply from Flower Station
Dear Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear that you were disappointed with the longevity of the bouquet sent for your anniversary. Fresh flowers are natural and delicate products, and while we generally anticipate them to last around 4–5 days on average after delivery, their lifespan can vary depending on several factors such as the flower varieties included, room temperature, placement, and general care.
In order to properly investigate any potential quality issues, our policy asks that complaints are reported within 2 days of delivery and include photos of the bouquet as a whole. This timeframe allows our florists to assess the condition of the flowers while they are still in a state that can be fairly evaluated.
In this instance, the complaint was received more than 6 days after the delivery date, which unfortunately means we are unable to properly review the condition of the flowers at the time they were received.
That said, we never wish to leave a customer feeling dissatisfied. As a gesture of goodwill, we have offered to send a complimentary bouquet on a date and address of your choosing, and we would still be very happy to arrange this for you.
We appreciate your feedback and hope to have the opportunity to restore your confidence in our service.
Best regards,
Alex
Ordered a £275 Valentine’s bouquet and never received it. No refund provided either.
Ordered a £275 Valentine’s bouquet with clear delivery instructions: “Please leave outside unit 14.” The driver left the flowers outside the building by the post boxes instead of the unit door.
When I arrived shortly afterwards, the flowers were missing.
The company’s policy states a delivery note should be left when parcels are placed in a safe location, but no delivery note was left and the driver never entered the building. He most definitely did not deliver them to a safe location.
Despite providing evidence of the delivery instructions and delivery photo, Flower Station refused to issue a refund. Very disappointing experience for such an expensive order. Lost my money and never received my flowers.
13 February 2026
Unprompted review
Reply from Flower Station
Dear Joel,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and understand how frustrating this situation must have been.
According to our delivery policy, it is the responsibility of the sender to ensure that the recipient is available to receive the delivery. If the recipient is not available at the time of delivery, our drivers will leave the order in the safest place possible at their discretion. Once an order has been delivered to the delivery address, responsibility for the item passes to the sender/recipient.
In this particular case, our records show that the driver was in contact with the recipient at the time of delivery and informed them where the bouquet would be left. Because the driver was speaking directly with the recipient, a physical delivery note was not left. Additionally, photos of the delivery location were taken by the driver and automatically sent via email as confirmation of delivery.
As the order was successfully delivered to the address provided, we are unfortunately unable to justify issuing a refund. However, we do understand your concerns and, as a gesture of goodwill, we offered to redeliver the order even though the delivery was completed according to our procedures.
We always aim to provide the best possible service and appreciate your feedback as it helps us continue improving our processes.
Best regards,
Alex
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