Fjern Outdoors Reviews 125

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the products, consistently praising their quality, design, and durability, especially for outdoor adventures. The items are often described as warm, lightweight, and well-fitting, with many considering them equal to or better than other brands. Reviewers frequently highlight the excellent quality of the materials and the overall value of their purchases. However, some people experienced issues with delivery times, with orders taking longer than expected or requiring multiple inquiries for updates. A few customers also noted problems with product sizing, defective items, or design flaws such as easily broken hanging loops or problematic zippers. There were also instances where customers felt the product quality did not meet expectations, particularly regarding the presence of down in jackets.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers praising the quality, design, and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent equipment, gear, and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers experiencing prompt and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting significant delays... See more

Response time

Customers had ambiguous experiences with response times, with some reviewers expressing frustration over slow... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought a Fjern Orkan jacket a couple of years ago, and quite quickly it started coming apart and ceased to be waterproof. I tried getting a replacement but originally they said it was out of guarant... See more

Company replied

Rated 4 out of 5 stars

I ordered the Stormgrotta 1.5 tent on the basis of extremely good reviews online. It looked a great product. The only reason I haven't given this review top marks was the length of time it took to des... See more

Company replied

Rated 4 out of 5 stars

Bought a FJERN Arktis III jacket through a third party. Like the style and the quality although the price is a little high when considering they are not ‘yet maybe’ a mainstream brand. As already ment... See more

Company replied

Rated 4 out of 5 stars

This is the second fjern jacket I have brought and extremely happy. The only way to perfection is for the jacket to have a chest pocket! I know this echoes other reviews. Is there a reason other than... See more

Company replied


Company details

  1. Shopping & Fashion

Written by the company

Inspired by the Nordic mindset to enjoy the outdoors whatever the weather. Mountaineers, hikers, climbers, adventurers. #BeyondBoundaries


Contact info

4.1

Great

TrustScore 4 out of 5

125 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Still has a Human Touch

Yes, behind the scenes there is the corporate hand, as with most companies these days, but, the surprising thing about Fjern, is that it feels like there is still a very human interface...you feel like you are buying from a homegrown company, that reply to your emails and address your concerns. I have never had any issues buying from Fjern...it has always been smooth and speedy. I have bought at least three tents, and one of the best waterproof shells I have owned was the Orkan (as good as, if not better than any Goretex I have had). The list goes on tbh, but, basically, Fjern are trustworthy and great to deal with

27 February 2026
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Reply from Fjern Outdoors

Thanks for taking the time to write this!

We do care a lot about getting things right, so it's great to hear it shows. We're glad you've been satisfied with our products & service.

The Fjern Team

Rated 4 out of 5 stars

Arktis III Good but minor issue

Bought a FJERN Arktis III jacket through a third party. Like the style and the quality although the price is a little high when considering they are not ‘yet maybe’ a mainstream brand. As already mentioned in a number of other reviews, it would benefit from an outer chest pocket. Inside pockets are a great feature and very useful. The only issue I have is the hanging loop. Mine broke the first time I hung it up. Returned the jacket and the replacement did exactly the same! I’ve repaired it myself as it’s a minor thing BUT clearly the tape had not been folded before stitching, a basic error which makes me a little nervous for the longer term wear and tear! We’ll see!!

6 March 2026
Unprompted review
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Reply from Fjern Outdoors

Thanks for the review! We're really sorry about the hanging loop and we'll be flagging it with our design team. The chest pocket feedback is noted too.

Please don't hesitate to get in touch if you have any issues going forward.

The Fjern Team

Rated 3 out of 5 stars

Very small fit

Great quality stuff but comes up really small compared to other brands in the same size. I recently bought an orkan jacket in medium and it's tiny compared to my mountain equipment Makalu jacket in the same size in fact every other jacket I own is a medium

7 March 2026
Unprompted review
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Reply from Fjern Outdoors

Thank you for your review. We're sorry to hear the jacket didn't fit as expected.

Our jackets follow standard outdoor industry sizing, so we'd like to look into this for you as it's possible there may be an issue with your specific item. Please get in touch with our team and we'll be happy to help.

The Fjern Team

Rated 5 out of 5 stars

Quick dispatch, quality merchandise

Love this company! Good range of quality stock and despatched quickly.

I always find their customer services deliver very responsive and helpful

20 January 2026
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Reply from Fjern Outdoors

Thank you so much for the feedback! Reviews like this really do mean the world to us!

The Fjern Team

Rated 5 out of 5 stars

Impressed With Fjern Quality

Thank you for an excellent lightweight jacket, purchased at a very good price from Sport Pursuit.
Very stylish, colours as shown, fit as expected and very comfortable.
As I was so impressed with its quality, I'll now be looking out for Fjern garments in the future.

29 December 2025
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Reply from Fjern Outdoors

Thank you for your feedback and support! It’s great to hear this.

The Fjern Team

Rated 2 out of 5 stars

Incredibly slow to refund me

Incredibly slow to refund me. I bought a jacket which didn't fit - OK if you had gorilla arms and no hips. I returned it on 22nd December, tracked with Evri. It arrived on 23rd December. As of 22nd January I still have not had a refund. Communication is extremely poor and they don't respond to emails. Avoid

22 January 2026
Unprompted review
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Reply from Fjern Outdoors

We’re really sorry about this. If a return takes this long, it usually means something has gone wrong, and in this case it looks like the parcel reached us but could not be matched to your order when it arrived.

The refund has now been processed, and we apologise for both the delay and the lack of response while this was unresolved. We always aim to put things right when something is missed, and we’re sorry for the frustration this caused.

The Fjern Team

Rated 5 out of 5 stars

Excellent product and quick delivery

Ordered a jacket and when it arrived it was too large. Sent it back but couldn't start a return process on the website because when I created an account it did not recognise my order (I had ordered as a guest). I returned the jacket anyway as per the returns address on the website and put a note in the package with my name and order number. Package was sent tracker and was received 2 days later.

Emailed fjern support team to let them know return was sent with order details etc. Took a few days longer for a reply but return and refund sorted no issues.

The Actik II jacket I ordered then in large, I'm 6'1 and 97k but slim build and it is definitely the right fit with room to wear a heavy jumper underneath. Good length on the arms and body. The quality is up there with other more expensive brands. Will look to buy other stuff from Fjern in the future.

11 January 2026
Unprompted review
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Reply from Fjern Outdoors

Hi Tim,

Thank you for taking the time to leave us a review. Your feedback is really valuable in helping us to improve our customer service.

I'm so sorry it's taken us a while to get back to you. I have replied in full via email and refunded your returned order.

All the best,
Jess

Rated 1 out of 5 stars

Size guide is incorrect so needed to…

Size guide is incorrect so needed to return the item 3 days have passed and still no reply on how to return the order I would avoid at all costs

5 January 2026
Unprompted review
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Reply from Fjern Outdoors

We are sorry to hear about your experience.

We have already replied to you directly with return instructions. Please check your spam or junk folder, as our response may have landed there.

Our full returns process is also available here: https://fjern.equipment/policies/refund-policy

The Fjern Team

Rated 1 out of 5 stars

I purchased a men’s Eldfjall down…

I purchased a men’s Eldfjall down jacket. I would say there is little if any actual down feather or feathers of any sort in this jacket. It does not feel like down to wear and it does not perform the same. It’s bulky and restricted around the arms. I can feel no feathers through the material. Jacket is waterproof and fits true to size.

19 December 2025
Unprompted review
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Reply from Fjern Outdoors

We are sorry the jacket did not meet your expectations.

To clarify, the Eldfjall jacket does contain genuine down. The main body and sleeves are insulated with 650 fill power, RDS-certified duck down in a 90/10 feather blend. In a men’s size Medium, there is 211 grams of down. Synthetic insulation is used only in the hood, shoulders, and cuffs, where down performs poorly in wet or high-compression areas.

This jacket is designed as a waterproof down jacket, not a traditional puffer. Because of the waterproof outer fabric and low-profile internal baffles, the down is more contained and sits flatter. This means it will not feel as lofty or feathery to the touch, and feathers are not easily felt through the shell. This construction prioritises weather protection and durability, which can also result in a bulkier feel compared to lightweight down jackets.

We appreciate the feedback and understand that this style and construction may not be what you were looking for in a down jacket.

If you have any questions about performance or are looking for a jacket with different characteristics, please get in touch and we can help.

The Fjern Team

Rated 1 out of 5 stars

I received a defective item

I received a defective item, which raises concerns about basic quality control. The proposed compensation was about 10% refund if I chose to keep the faulty item. Overall, a disappointing experience.

20 November 2025
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Reply from Fjern Outdoors

We are sorry the item you received was faulty. While faults can occasionally occur, we take quality control seriously and work to resolve any issues promptly. A free return and full refund were offered and have since been completed. The issue has been resolved in line with our returns policy.

The Fjern Team

Rated 2 out of 5 stars

I'm so disappointed!

I'm so disappointed! I bought a Fjern Arktis III in preparation for an upcoming hiking trip in late September. It fit perfectly, looked great and felt warm and cosy, so I packed it away until it was needed. Imagine my dismay last week when it promptly ripped on the second day of my trip in rural Ecuador, after literally brushing along a twig on a trail. Duck down poured out everywhere, and I had to tape it up for the remainder of the trip. I have had down coats last for more than a decade before, so for this to happen within 2 days of wear seems inconceivable. I have requested a replacement or refund as I don't think this is acceptable durability, resolution awaited....perhaps Fjern jackets are not meant for outdoor use?!

19 December 2025
Unprompted review
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Reply from Fjern Outdoors

We’re really sorry to hear about this – that’s not the experience we want anyone to have.

What you’ve described isn’t what we’d expect from this jacket, and we understand how frustrating that must have been.

If your support ticket doesn’t fully resolve this, please update your review with your order details and we’ll make sure it’s escalated.

The Fjern Team

Rated 5 out of 5 stars

Great addition to the Fjäder 1 tent!

Very lightweight yet durable, and it fits the tent perfectly. The material feels high-quality and offers excellent protection against moisture and rough ground. Easy to pack and hardly adds any weight. Highly recommended for anyone who wants to extend the life of their tent.

29 October 2025
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Reply from Fjern Outdoors

Thanks for the review! Great to hear the footprint is working well, and we hope you continue to enjoy your Fjäder tent.

The Fjern Team

Rated 5 out of 5 stars

Excellent jacket great quality

Excellent jacket great quality. And great service highly recommend

29 October 2025
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Reply from Fjern Outdoors

Thank you for the feedback! We’re really pleased to hear you’re happy with the jacket and our service.

The Fjern Team

Rated 5 out of 5 stars

Great jacket

Great jacket. Warm and fits nicely.

25 October 2025
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Reply from Fjern Outdoors

Thanks for your review! Great to hear the jacket fits well and is keeping you warm.

The Fjern Team

Rated 5 out of 5 stars

Excellent quality

After buying a down jacket for my husband and seeing the excellent quality, I decided to order one for myself. A bit tight around hips this time, but the same outstanding look!

29 October 2025
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Reply from Fjern Outdoors

Thank you for your review! We’re so glad you’re happy with your purchases!

The Fjern Team

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