Fjern Outdoors Reviews 

148
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality, warmth, and comfort of the outdoor gear, noting that jackets and lightweight tents perform exceptionally well in various weather conditions. People also mention that the products are stylish, fit as expected, and serve as reliable companions for various outdoor adventures. However, some customers also noted unexpected delays with delivery services and frustratingly long waiting times for their online orders to arrive. Some people experienced persistent difficulties with communication and poor responsiveness from customer support when attempting to resolve tracking issues.

What people talk about most

Product

Customers had positive experiences with product, often praising the lightweight design, comfort, and... See more

Quality

Reviewers highlight positive aspects of quality, noting that gear and clothing items are warm, comfortable,... See more

Delivery service

Users describe ambiguous interactions with delivery service, as some customers praise the prompt and very... See more

Order

Clients share ambiguous opinions on order experiences, as while some reviewers report fast delivery and... See more

Customer service

Consumers find customer service to be ambiguous, as reviewers report mixed experiences with responsiveness... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought a Fjern Orkan jacket a couple of years ago, and quite quickly it started coming apart and ceased to be waterproof. I tried getting a replacement but originally they said it was out of guarant... See more

Company replied

Rated 4 out of 5 stars

Bought a FJERN Arktis III jacket through a third party. Like the style and the quality although the price is a little high when considering they are not ‘yet maybe’ a mainstream brand. As already ment... See more

Company replied

Rated 4 out of 5 stars

I ordered the Stormgrotta 1.5 tent on the basis of extremely good reviews online. It looked a great product. The only reason I haven't given this review top marks was the length of time it took to des... See more

Company replied

Rated 4 out of 5 stars

Items arrived after a short delay in delivery. Products are warm and comfortable. Would look at buying from Fjern again

Company replied


Company details

  1. Shopping & Fashion

Written by the company

Inspired by the Nordic mindset to enjoy the outdoors whatever the weather. Mountaineers, hikers, climbers, adventurers. #BeyondBoundaries


Contact info

4.0

Great

TrustScore 4 out of 5

148 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.0

All reviews

(148)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

🤗👍🥰🥰🥰

🤗👍🤗😊🥰👍🏻👌🙏🏻💁😉

25 August 2026
Fjern Outdoors logo

Reply from Fjern Outdoors

Thanks for the 5 star review! :-)

The Fjern Team

Rated 1 out of 5 stars

Inexplicable Shipping Delays

I placed an order 11338FJE on Sep 2 with 2 items(tent and footprint). I received the footprint after a reasonable time, and thats all the positive things i had to say. The tent has still not been shipped after more than a month. Their customer support keeps replying to me with polite lies that it will be shipped but it never happens. So i decided to cancel the order of the tent to get a refund. When i did that i got an email that the order has entered a fullfilment process and they cant cancel it. But the order status is still "Being prepared for shipping" and their customer support does not reply. At this point i fear i might have been scammed.

12 October 2026
Unprompted review
Fjern Outdoors logo

Reply from Fjern Outdoors

Thank you for the feedback, and we’re really sorry for the delay with your order.

The tent was shipped several weeks ago to our EU warehouse from the UK, which we do so EU customers aren’t charged customs fees. It has been held up in that transfer for far longer than it should have been, and we’re chasing it up to find out why.

Our team have emailed you with the latest update and the options open to you, including a full refund if you’d rather cancel. Please reply to that email and we’ll sort it out straight away.

The Fjern Team

Rated 4 out of 5 stars

FIRST ORDER. Items arrived after a short delay in…

Items arrived after a short delay in delivery. Products are warm and comfortable. Would look at buying from Fjern again

20 August 2026
Fjern Outdoors logo

Reply from Fjern Outdoors

Thanks for your feedback, and sorry your order arrived a little late. We're pleased to hear you’re enjoying the jackets. :-)

The Fjern Team

Rated 5 out of 5 stars

Great jacket

Quick delivery. Great jacket. Great price.

18 August 2026
Fjern Outdoors logo

Reply from Fjern Outdoors

Thanks for the review! We're glad you're pleased with your purchase.

The Fjern Team

Rated 2 out of 5 stars

Jackets zip is sticking and coming…

Jackets zip is sticking and coming apart,only just happened today.!

21 August 2026
Fjern Outdoors logo

Reply from Fjern Outdoors

Sorry to hear about the issue with your jacket. Please contact our support team at support@fjern.equipment with your order number and a photo of the fault if you can, and we'll get it sorted for you.

The Fjern Team

Rated 5 out of 5 stars

JAYDUB's Redemption

EI'm currently halfway to my first way point (Lourdes) and having spent 10 days in my new Fjern Stormgrota it has definitely not disappointed. Quick to erect, plenty of room for my dog and all our gear and no quality issue's.
Dry this far, looking forward to testing it in wet condition
So far it's been perfect.

29 September 2026
Fjern Outdoors logo

Reply from Fjern Outdoors

Thank you for the review! We're glad to hear you're liking the tent!

The Fjern Team

Rated 1 out of 5 stars

False representation

In the picture on the catalog the hooded jacket looked waisted. When I received the jacket it was far from being waisted it was a badly made shapeless jacket. A very poor purchase. Never again will I purchase from Fjern.

20 August 2026
Fjern Outdoors logo

Reply from Fjern Outdoors

Thanks for your feedback, and we're sorry the jacket wasn't what you were expecting. Please get in touch with our team at support@fjern.equipment and we'll gladly arrange a return for you.

The Fjern Team

Rated 1 out of 5 stars

This company uses EVRI AS COURRIER FOR…

This company uses EVRI AS COURRIER FOR DELIVERY......
THE WORSE COURRIER EVER....
NEVER ON TIME OFTEN GONE MISSING....
STILL AWAITING MY ORDER 1O DAYS LATE.
WON'T BUY FROM THEM AGAIN UNTIL THEY CHANGE COURRIERS..

29 August 2026
Unprompted review
Fjern Outdoors logo

Reply from Fjern Outdoors

Sorry to hear about the issue with your delivery. We're trialling a different UK courier alongside Royal Mail at the moment, and this clearly hasn't worked well here. Could you please get in touch with your order details so we can look into it and get this sorted?

The Fjern Team

Rated 5 out of 5 stars

An excellent design

An excellent design, extremely lightweight and compact tent, waterproof, tough, survived a few storms. Great performance for such a lightweight tent.

23 June 2026
Fjern Outdoors logo

Reply from Fjern Outdoors

Thank you for the amazing review! :-)

The Fjern Team

Rated 5 out of 5 stars

Great little tent for the price

Great little tent for the price. Not the smallest pack size or the lightest in its category but quite roomy, it seems fairly robust and, crucially for me as a UK bikepacker, it pitches outer first. Initial impressions on the first couple of trips extremely positive.

27 June 2026
Fjern Outdoors logo

Reply from Fjern Outdoors

Thanks for the review! We're glad you're enjoying the Stormgrotta!

The Fjern Team

Rated 2 out of 5 stars

Not impressed

Pretty dissapointed in the strova dark brown mens hiking boots i bought. Over a 100 pounds and they've broken to an unwearable degree in less than a year, the sole completely eroded in places leaving me walking on the hard plastic. Decent boots in general but don't expect any kind of longevity out of them.

18 August 2026
Unprompted review
Fjern Outdoors logo

Reply from Fjern Outdoors

We are sorry to hear about your experience with your boots. All our products come with a 2-year warranty as standard, so please reach out to our support team with your order details (and where you purchased from) along with a couple of photos, and we'll get it sorted.

The Fjern Team

Rated 5 out of 5 stars

Great tent, spacious, light, easy set up

I bought a tent for 2 people, even though I use it alone, so I have more room. The delivery was very fast and the tent is great. So very easy to set up: I tested it for the first time under heavy rain it was just perfect. I bought this tent because it is the lighest I could find to transport during my treks and I am not disappointed.

25 June 2026
Fjern Outdoors logo

Reply from Fjern Outdoors

Thanks for the review! We're so glad to hear you're pleased with the tent! :-)

The Fjern Team

Rated 5 out of 5 stars

Fjern Stormgrotta 1.5

The Fjern Stormgrotta 1.5 arrived promptly and is as described. A super one person tent tent with plenty of room and easily pitched. I look forward to using it in the cooler month and feel confident of it's stability in wind.

24 June 2026
Fjern Outdoors logo

Reply from Fjern Outdoors

Thank you for the review! We're glad you're happy with the tent – enjoy getting out there with it!

The Fjern Team

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