Isobaa Merino Reviews 420

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, particularly the merino wool items, which are described as comfortable, warm, and soft. Many people appreciate the effective designs and the fact that the clothing washes well and dries quickly, making it suitable for various activities and travel. The delivery service is frequently highlighted as speedy and efficient, with customers being kept informed about their orders. However, some people were dissatisfied with the durability of certain items, reporting that products developed holes after only a few washes or a short period of use. There were also mixed opinions regarding the pricing, with some finding the products expensive at full price, while others felt they offered good value, especially when purchased during sales. A few customers also noted inconsistencies in sizing for certain orders.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the excellent quality of... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent quality of merino... See more

Price

Users describe ambiguous interactions with price. While some customers find products expensive, noting hidden... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the quick and prompt... See more

Order

Reviewers mention ambiguous feedback about order. Many customers praise the easy ordering process and prompt... See more

Based on these reviews

Rated 5 out of 5 stars

I ordered some items before Christmas as presents. The items arrived quite quickly and were well packaged. All the items were great and so I recently ordered a jersey for myself and another zip t... See more

Company replied

Rated 5 out of 5 stars

I purchased a few Isobaa things (fleece tops, ski socks, regular socks) via SportPursuit. Really pleased with the quality which is great for the price. I’m certain to buy from them again but I’ll prob... See more

Company replied

Rated 5 out of 5 stars

I purchased 2 merino wool Fairisle base layers and the quality and feel is fantastic they are lovely and warm and look good enough to wear on their own. Isobaa delivered very quickly and kept me infor... See more

Company replied

Rated 5 out of 5 stars

Good service, great products. Lovely soft, comfortable Merino clothing with nice sizing. Comfortable out of the box and wears well for several days even while being active. Washes well and dries qui... See more

Company replied


Company details

  1. Sportswear Store

Information provided by various external sources

Merino wool clothing, crafted for comfort and performance with personality. Get the best out of nature with Isobaa Merino. #JoinOurFlock


Contact info

4.2

Great

TrustScore 4 out of 5

420 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent product

Excellent product , straight forward shopping experience .

23 February 2026
Isobaa Merino logo

Reply from Isobaa Merino

Thank you for your review!

We appreciate the positive feedback, and are pleased to hear you're happy with your purchase.

The Isobaa Team

Rated 5 out of 5 stars

Quick delivery, great product.

Quick delivery, great product. I bought a merino base layer and it's the best base layer I've ever owned. Not cheap, but definitely worth the price.

20 February 2026
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Reply from Isobaa Merino

Thank you for the feedback! We're glad you're pleased with the base layer! :-)

The Isobaa Team

Rated 5 out of 5 stars

The best merino garment ever! Love them

I have tried the merinos of many brands and I have found none as nice as ISOBAA. The material is wonderful. The fit and design is really lovely and very comfortable.

6 January 2026
Unprompted review
Isobaa Merino logo

Reply from Isobaa Merino

Thank you for the lovely review, we really appreciate it! :-)

The Isobaa Team

Rated 1 out of 5 stars

Hidden Delivery Costs

Ordered three items, sweater and two touques. Took a month to arrive in Canada. Two separate packages. 50$ or 30% "custom's handling fee", had to make two trips to post office. Quality of product is okay. Shopping from north america is not worth the bother.

25 February 2026
Unprompted review
Isobaa Merino logo

Reply from Isobaa Merino

Thank you for your feedback. We’re sorry to hear you were disappointed with your experience.

Orders shipped to Canada will have local duties and taxes are applied by Canadian customs. As noted in our FAQs and at checkout, orders over $20CAD may incur import charges and a handling fee, which are set and collected by the carrier and local authorities. Unfortunately, these costs are outside of our control.

We appreciate you taking the time to share your experience and will continue to review how clearly we communicate international shipping information for customers outside the UK and EU.

The Isobaa Team

Rated 5 out of 5 stars

Order was processed and delivered…

Order was processed and delivered promptly.
The Merino 180 crew long sleeve top is excellent quality and has kept me warm on very cold and wet walks!

20 February 2026
Unprompted review
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Reply from Isobaa Merino

Thank you for the great review! We're glad to hear the top is keeping you warm.

The Isobaa Team

Rated 5 out of 5 stars

Lovely, cosy merino garments.

I ordered some items before Christmas as presents.
The items arrived quite quickly and were well packaged.
All the items were great and so I recently ordered a jersey for myself and another zip top for my husband.
I checked sizing guides carefully so the garments fitted as expected.
The merino fabric is cosy and comfortable and the colours and designs very attractive.

16 February 2026
Unprompted review
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Reply from Isobaa Merino

We really appreciate your feedback and are glad your order met expectations. :-)

The Isobaa Team

Rated 5 out of 5 stars

Beautiful Products

Beautiful Products. I ordered the women's boxers, socks, and mid layer quarter zip. All beautifully made, warm, soft and non itchy. The merino wool keeps you fresh all day. The items wash up really well - no shrinkage. Fantastic wear for days on the slopes. It's expensive, but top quality. Top tip, Sports Pursuit sell some of Isobaa's products at half price! It's good to see a company using wool from the UK.

27 December 2025
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Reply from Isobaa Merino

We appreciate your feedback, thank you!

The Isobaa Team

Rated 5 out of 5 stars

great fit

The half zip jumpers fit well, comfortable and suitable for all occasions

29 December 2025
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Reply from Isobaa Merino

Thank you for your feedback! We're glad to hear you're happy with your purchase.

The Isobaa Team

Rated 5 out of 5 stars

Good quality, beautifully finished, very happy

I'm very happy with my Isobaa merino sweaters, both long-sleeved and short-sleeved. I wear them in all seasons for hikes and bike rides and wouldn't wear anything else. The quality is excellent and I think the sweaters are beautifully finished. They're very easy to wash. The merino wool prevents odors.

27 December 2025
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Reply from Isobaa Merino

Thank you for your review! We’re glad you’re happy with your purchase. :-)

The Isobaa Team

Rated 1 out of 5 stars

Expensive purchase with limited…

Expensive purchase with limited warranty. Not durable. I would stick with Icebreaker brand wool products. I have had Icebreaker shirts for almost a decade, and they are still going strong! My Isobaa hoody is full of holes after only a little over two years of use, carefully cared for. Isobaa would not replace or refund.

3 February 2026
Unprompted review
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Reply from Isobaa Merino

Sorry to hear this, and thank you for your feedback.

We’ve reviewed your case and are sorry this item did not meet the standard we aim to provide. We’ll follow up with you directly by email shortly to resolve this.

The Isobaa Team

Rated 5 out of 5 stars

Excellent quality

Excellent quality, excellent value.

1 January 2026
Unprompted review
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Reply from Isobaa Merino

Thank you for the lovely feedback! :-)

The Isobaa Team

Rated 2 out of 5 stars

Women's merino long sleeve zip neckline base layer..

I received the women's merino long sleeve zip neckline for Christmas. Which was not 100% merino but 50% merino and 50% recycled polyester. I have to say this is the worst base layer I have ever owned. It looks the part but after a couple of wears and washed exactly as instructed the garment is completely bobbled and already showing signs of wear a small tear at the front. This was not a cheap item of clothing and I would not recommend it.

31 January 2026
Unprompted review
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Reply from Isobaa Merino

Thank you for your review, and we’re sorry to hear about your experience.

Excessive bobbling or tearing after normal wear and care is not what we would expect, and we’d encourage you to contact our support team so we can look into this and help further.

The Isobaa Team

Rated 5 out of 5 stars

Beautiful material

Beautiful material. Husband loves them. Will have to buy more 😊

5 January 2026
Unprompted review
Isobaa Merino logo

Reply from Isobaa Merino

Thanks for sharing your feedback, we’re pleased to hear that. :-)

The Isobaa Team

Rated 5 out of 5 stars

Perfect present!

We bought an Isobaa merino jersey as a Christmas present for my son. He loves it so much we've just ordered one for his brother (different colour of course).

20 December 2025
Unprompted review
Isobaa Merino logo

Reply from Isobaa Merino

Thanks for the review! We’re glad it made a great gift. :-)

The Isobaa Team

Rated 5 out of 5 stars

I purchased 2 merino wool Fairisle base…

I purchased 2 merino wool Fairisle base layers and the quality and feel is fantastic they are lovely and warm and look good enough to wear on their own. Isobaa delivered very quickly and kept me informed of the status of my order at all times, I highly recommend and will definitely be buying more items.

30 January 2026
Unprompted review
Isobaa Merino logo

Reply from Isobaa Merino

Thank you for the great review! We’re really pleased you’re happy with your purchase, and we appreciate the recommendation.

The Isobaa Team

Rated 5 out of 5 stars

Beautiful material that is hard…

Beautiful material that is hard wearing, warm, rain resistant (to a point) and light.

30 January 2026
Unprompted review
Isobaa Merino logo

Reply from Isobaa Merino

Thank you for your review! We really appreciate you taking the time to share your feedback. :-)

The Isobaa Team

Rated 1 out of 5 stars

FULL OF HOLES AFTER A FEW WASHES!

After a few wears and washes my Isobaa merino base layer is full of holes.
It was bought from Sports Pursuits. I thought it was extremely thin when it arrived but decided to keep it.
I contacted Isobaa and they were not interested in the least. They are just passing the buck!
The Item was made in China.
Do not buy any merino products from Isobaa as the quality is very poor. They will be riddled full of holes after a few washes!!

5 January 2026
Unprompted review
Isobaa Merino logo

Reply from Isobaa Merino

We’re really sorry to hear this.

Merino wool is a natural fabric and needs gentle care. Washing too hot, spinning too fast, or contact with zips or velcro can cause holes sooner than expected. However, our products are still made to be worn and washed, and we stand by their quality.

All our products have a two year warranty. As this item was bought from a third party, they need to handle the refund or replacement, as they are the seller. This is not us passing responsibility, but the correct process for third party purchases. If the seller is unable to honour the warranty, we will step in to help.

We’re sorry your experience was disappointing and for any frustration caused.

The Isobaa Team

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