Findmykids Reviews 

478
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, most reviewers were unhappy with their experience overall. Many customers found the location tracking to be inaccurate or delayed, often showing incorrect positions or failing to update in real-time. People also reported significant issues with subscriptions and payments, including unauthorized charges, difficulty canceling, and problems with refunds. The app's user experience was frequently criticized for being glitchy, difficult to use, and often displaying advertisements on the main screen. Conversely, a small portion of people felt satisfied with the app, praising its ability to provide peace of mind by knowing their children's whereabouts and even assisting in locating lost phones. Some also appreciated the app's features for monitoring movement and receiving notifications when their child left a location.

What people talk about most

Application

Customers had ambiguous experiences with the app, with some reviewers expressing significant dissatisfaction,... See more

User experience

Clients share ambiguous opinions on user experience, with some reviewers finding the app to be well-made,... See more

Location

Reviewers highlight negative aspects of location, with many experiencing issues such as the location being... See more

Subscription

Customers consistently express disappointment with their subscription experiences, citing issues such as... See more

Payment

Users describe negative interactions with payment, frequently reporting unexpected charges and difficulty... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We constantly trace the whereabouts of our disabled daughter. Findmykids often reports the wrong type of movement of our daughter! This worries us every time as we fear that she has been taken in some... See more

Rated 3 out of 5 stars

The location is not always accurate, even after checking the settings in my kid's phone, they are in a place and the app shows they are still at home, sometimes just mark a straight line from two plac... See more

Rated 3 out of 5 stars

It seems like the tracking timing is off lately. My son was home for at least seven minutes before I got the notification. This is happening more often. I would go in, minimize all apps on my phone t... See more

Rated 3 out of 5 stars

I've got care plus plan on top of premium, so I can block my kid's excessive use of social media apps and phone games and prevent him uninstalling Pingo, but I can see in usage that he's still able t... See more


Company details

  1. Software Company
  2. Software Vendor

Written by the company

Findmykids is a global child safety and family connection app developed by Letem Ltd. since 2016. Our mission is to help parents stay connected with their children and ensure their safety — wherever they are. With Findmykids, parents can: See their child’s real-time location on the map Listen to surrounding sounds for peace of mind Set up safe zones and receive instant alerts Track screen time and app usage Send and receive SOS signals in emergencies In 2023, Findmykids introduced Apple Watch integration, making it easier for families to stay connected across different devices. As of 2025, the app is trusted by over 3.4 million parents monthly in 180 countries. Findmykids was recognized by F6S as one of the Top 100 Childcare Companies in the US and reached #1 in the Parenting category on Google Play in July 2025. We continue to develop new features to help parents raise confident, safe, and independent children in a connected world.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

478 reviews

5-star
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1-star

No recent history of asking for reviews

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Replied to 58% of negative reviews

Typically replies within 2 weeks

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2.6

All reviews

(478)

331 reviews in the last 12 months

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Rated 1 out of 5 stars

Awful app do not buy

Awful app, they don't reply to emails ( their email response is literally "we don't reply to emails", chat bot is just a bit not a human, the app doesn't work unless child has their mobile data on, we live in the countryside so 9 times out of 10 there's no signal, asked for a refund to be told they don't do refunds, last time I checked if you sell a service that doesn't work you have to refund. Don't buy it!!

8 May 2025
Unprompted review
Rated 5 out of 5 stars

I use this app for almost 5 years and…

I use this app for almost 5 years and it has never disappointed me. It is very reliable in tracking my daughter's whereabouts.

The customer service agents are also very professional and helpful. I have had the chance to speak to Michael and Lisa and both were excellent at sorting out my situation.

I highly recommend this app!
Find My Kids, keep up the excellent work!

23 February 2022
Unprompted review
Rated 4 out of 5 stars

Nice to have

In general terms I am satisfied with the app so I paid for a lifetime subscription.
Of course there are some minor issues but this app is updated really often. I've tried a couple of similar apps and I believe it's better. Recently I found out that there is a web service available (beta mode) that works really good and it is very convenient. Customer service is EXCELLENT.

31 January 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Watch was in the drawer for a few months and when we took out to start using again we couldn't connect to app. This was sorted by support team with minutes and outside normal working hours. Can't fault the service at all.

25 January 2022
Unprompted review
Rated 5 out of 5 stars

Awesome customer service

This is a great App. Helps me to feel MORE comfortable with my son being outside.

I received outstanding support from Julia on 12.25.21. Where my son had lost his phone, and I needed to delete the old profile for the lost phone. I sent a message for help, with no expectations of getting an answer do to the Holiday.

Boy was I wrong! I received a reply from Julia within 3 minutes, and she resolved my issue right away.

Awesome customer service 👌👌

25 December 2021
Unprompted review
Rated 3 out of 5 stars

Worked well for 2 weeks then paid and now not working

Have had this app for a while and apart from a couple of teething issues at the beginning it has worked really well. At the end of the free period and when offered a deal on black Friday I signed up for a lifetime subscription. This greatly enhanced the app and the full use was available. Today, I went to log in and the app is not recognising that I have an account and is asking me to sign up sending me new verification codes.

14 December 2021
Unprompted review
Findmykids logo

Reply from Findmykids

Hello! Thanks for writing the feedback. The app shouldn't work the way you described. Please contact me via kourova@findmykids.org and we will help you to fix this issue.

Rated 5 out of 5 stars

It's a very excellent application

It's a very excellent application.
Not only for his features, but for the employees to answer questions and help.
I deleted the application from my device and I couldn't re-subscribe after installing it, so i told them about the problem and they immediatly solved it and now i have my subscription back without having to pay again. That's why they deserve a 5 Star review in my opinion.

14 December 2021
Unprompted review
Rated 5 out of 5 stars

Highly sophisticated application with a…

Highly sophisticated application with a number of original functions and reliable technical support. It allows the user comfortable control over the minor and reliable communication even in situations where a mobile call cannot be used. I rate the application as excellent.

14 December 2021
Unprompted review
Rated 1 out of 5 stars

Ive had this app for a while

Ive had this app for a while, to keep track of 2 of my children. Since its been updated, i can no longer follew the location they are in. Ive looked tonite to see where my daughter is and last location was 10.07 thos morning.. i pay for a subscription for this app and its not doing the job anymore.

27 October 2021
Unprompted review
Findmykids logo

Reply from Findmykids

Hello Lisa, thank you for your feedback. Of course, the app shouldn't work the way you describe it. Please contact me via kourova@findmykids.org and we will help you to fix this issue.

Rated 1 out of 5 stars

Not a great start

Downloaded the app last night, first day of my daughter walking home from school and the app dropped out for both me and my wife after 5 minutes or so. Rang her and she is fine but, this is the one thing this app is designed to do. It has to be accurate and robust otherwise it has the adverse affect and instils panic rather than reassurance.

12 October 2021
Unprompted review
Findmykids logo

Reply from Findmykids

Hello, I am very sorry to hear that you had such a bad experience with our app. Of course, it shouldn't work this way. I would appreciate if you could contact me via kourova@findmykids.org so we could review this issue an make sure it will not happen again.

Rated 3 out of 5 stars

Not good!

I've had this app for over a year, paid for. Its intermittent to say the least which is NOT ideal for a location app. I have tried everything to make it more of a 'live' experience. I should be able to see where my son is, not where is was 35 minutes ago!! It really isn't good so disappointing.

11 October 2021
Unprompted review
Findmykids logo

Reply from Findmykids

Hello, thank you for your feedback. The app shouldn't work the way you described. I would appreciate if you contact me and we will review your case individually. My email is kourova@findmykids.org

Rated 5 out of 5 stars

Amazing app for parents

It's fantastic app. I am using this from last 2 years. Now I have parental peace of mind as I can see live location of my daughter and listen her surrounding voice.
Find my Kids gives you option to create zone also, I get notification when she leaves that particular zone. Perfect technology, never hanged and smart service.

21 September 2021
Unprompted review
Rated 5 out of 5 stars

Helpful parenting app

The app is really helpful for a parent and delivers exactly what it promises: It gives accurate location information about kids’ whereabouts, sends important notifications & updates, and generally gives me peace of mind about my loved ones. I also enjoy the chat function and the tasks and activities I can set up to teach responsibility and independence.

20 September 2021
Unprompted review
Rated 5 out of 5 stars

Trustworthy

Find My Kids is a great parenting app. It helps me keep track on my kids at all times and not going around wondering about what games they play, where they are and so on. It always shows where they are on the live map, and the positioning is great. Ialso get notifications when they leave places of interest, and I get the notifications at the time they leave or enter places, not minutes later. Really recommend Find My Kids!

16 September 2021
Unprompted review

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