Fido Finance Reviews 997

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the outstanding service and professional staff, who are often described as friendly, helpful, and dedicated to achieving the best outcomes. Many appreciate the clear, honest, and timely communication, which makes the entire process feel less stressful and more supportive. The user experience is frequently praised for being smooth, efficient, and hassle-free, with many noting the quick response times and ease of understanding. People also value the personalized approach, with staff going above and beyond to guide them through the process and address their unique situations. The customer service is consistently rated as exceptional, ensuring a comfortable and well-informed journey for consumers.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and friendly... See more

Service

Clients share positive opinions on service, frequently highlighting the smooth, stress-free, and easy process... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent communication and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as easy, smooth, and... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve had an amazing experience with Fido Finance, and especially our broker Sandun. From start to finish, the service has been outstanding. Sandun went above and beyond to get our loan over the... See more

Rated 5 out of 5 stars

I wouldn't choose anyone else! Kosta was friendly, always available and completely understanding of my unique situation and finance needs. I have high expectations and these guys surpassed my stan... See more

Rated 5 out of 5 stars

A genuinely hassle free experience. 10/10 to Jordan Rose for being an absolute legend and meticulously guiding me throughout the process. He took care of everything and we achieved out monthly repayme... See more

Rated 5 out of 5 stars

Jake Ginn was awesome to work with. The process was made infinitely easier thanks to Jake finding the best deal that suited our priorities. Beat previous offers from the dealership and standard banks.... See more


Company details

  1. #2 of 22 best companies in Finance Broker
  2. #2 of 19 best companies in Car Finance and Loan Company
  3. #1 of 5 best companies in Insurance Broker

Written by the company

Whether it’s a loan for your new or used car, ute, van, motorbike or caravan, Fido is your auto finance companion. We have access to the best car loan rates from over 30 bank and non-bank lenders, and waste no time getting them directly to you. Fido Finance; Car Finance, Off the chain.


Contact info

5.0

Excellent

TrustScore 5 out of 5

997 reviews

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Rated 5 out of 5 stars

Excellent service at Fido

The services at Fido as always is great. Sandun has been the broker I've worked with for the past year. He always delivers a great service.

23 October 2025
Rated 5 out of 5 stars

Amazing James! Good to be aware of fees.

James Enright was nothing short of amazing in my dealings through this company getting a car loan financed. He was professional, courteous and worked hard. He made me feel at ease during the process and kept me constantly updated on the process and was always friendly and put my mind at ease.
I was very satisfied with the rate I received, however it is important to know that the advertised lowest rate isn't available to everyone even if you believe you have an excellent credit rating.
There was also the unexpected discovery that Fido are a fee for service business, which increased the loan amount unexpectedly. This in no way changed my personal experience with James as he did his job to an exceptional standard, however I don't feel that the information on the website is particularly transparent around this fact and could be made more obvious. My understanding, was that they were like most other brokerages, where it is free to the customer and the bank/lender institutions pay commissions.
I still believe my overall experience with James as my finance broker was worth the 5 stars, despite these shortcomings of the current business.

28 October 2025
Rated 5 out of 5 stars

Doesn’t fit in the box? Try Fido

Even with a variety of issues from outside sources and the out of the box request that was presented Jordan and his Fido team managed to find a solution and communicate between all parties to find a resolution that was amicable to everyone involved.

17 October 2025
Rated 5 out of 5 stars

Prompt service

My broker Liam gave me excellent service. The best thing about the procedure was his prompt replies and keeping me informed of the steps i was required to fulfill. Great job Fido..keep up the great work.

9 October 2025
Rated 5 out of 5 stars

10/10 would recommend everytime

Jordan was amazing and wonderful and sorted everything out for me. There was nothing to small or big that he wouldn't tackle for me and i felt supported the whole process! I wouldn't hesitate to go through them again when i need my next car sorted!

20 August 2025
Rated 5 out of 5 stars

FIVE STARS TO SANDON

With the professional assistance of Sandun, a favourable outcome was quickly achieved.
Sandun was always available, confident and optimistic, guiding us through the process while keeping us informed at all times. Many thanks Sandun, for your hard work and diligence.
Jon

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Super happy with the service from Fido Finance

Fido made the process of organising finance for my new car so easy. Jacq helped with everything, including chasing up the car dealer for a tax invoice. She also got me a great rate with the ability to pay the loan off earlier with no exit fee.

2 October 2025

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