I tried to order but I kept getting told that you don't ship to the USA. After a few tries I noticed a message that asked if I was in the USA amd I clicked on it and a list of countries pop up. I sele... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The only problem I had was when it asked my d.o.b. I couldn't put in manually so had to keep pressing it until it went all the way back to the correct date overall all good looking forward to get star... See more
Company replied
The parts are great. They look like quality parts. The only thing i dont like is the videos that show how to put them together. I think it would have been better with someone talking, explaining what... See more
Company replied
I started this build with Eaglemoss, but they went bankrupt when I just started the engine block. I thought my dream of a great Ecto-1 build was lost. Then I learned that FanHome picked it up. I wa... See more
Company replied
Company details
Written by the company
WE EXIST TO MAKE FANDOM STORIES YOU LOVE, LAST FOREVER. From our high quality catalogue to our unrivalled range of popular and rare figures, all our products are original in-house designs you won't find anywhere else. Be inspired by our exclusive content.
Contact info
United Kingdom
- +44 20 3991 1199
- support@uk.fanhome.com
- fanhome.com
4.1
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good easy ordering
29 May 2026
Reply from Fanhome
Hi Kevin lockyer,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
They dealt with my questions quickly…
They dealt with my questions quickly and truthfully
12 June 2026
Reply from Fanhome
Hi Shaun,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Website issues
Not well organized. Need more photos of the models. Very difficult to order. Way too many issues with the cart. I ended up placing 2 orders because I couldn’t get the site to add everything to my cart.
13 June 2026
Reply from Fanhome
Hi Joe,
Thank you so much for taking the time to share your feedback with us. We’re really sorry to hear that your experience with our website has been frustrating.
Your comments are extremely valuable, and we’ve passed them along to our technical team so they can review and improve these areas. We truly appreciate you letting us know, feedback like yours helps us make the experience better for everyone.
Kind regards,
Fanhome Team
THANKS FOR NOTHING FANHOME
It's been 3 months now with no shipments on my subscription. This whole subscription thing was a scam from the beginning, now I'm over $1000 into the kit and I'm just left hanging. The customer service at FanHome is terrible. Every shipment I've gotten so far has either been missing packs that were shown on the inventory list for the shipment, or they send me two of the same thing. When I email Fanhome, they just say that I can either wait, or cancel the subscription. It's looking like it will take 2 years to get all the packages for a 1 year subscription. That's if I even get it at all. It seems like the only people getting there parts on time are the YouTube builders who get their kits for free, and do nothing but shill for Fanhome / DeAgostini.
Well, after 4 months with nothing from Fanhome, I've finally canceled my subscription. Was at stage 90, and every prior shipment from Fanhome was either missing a part from the packing list, or doubled up on other parts. Looks like it's $1000 down the drain. Guess I'll just burn the parts I've got, what a total fiasco this has been. THANKS FOR NOTHING FANHOME
14 June 2026
Unprompted review
Reply from Fanhome
Dear Zauis,
Thank you for taking the time to share your thoughts, your feedback really helps us make things better for everyone.
Since we can’t identify your account from the details in your review, we kindly invite you to contact us through the email support@usa.fanhome.com.
That way, we can look into your situation personally and make sure you get the support you need.
We’d love the chance to help and turn this experience around for you.
Warm regards,
Fanhome
Please fix your order system
For two days, the website wouldn’t load
I clicked on by now and it went nowhere
The third day I was gonna try one more time and then I was gonna give up
And then it worked
13 June 2026
Reply from Fanhome
Hi Tim,
We are very sorry for the situation caused.
This was a technical problem that we have reported, and our team will contact you via email as soon as possible.
If you have any other questions, please let us know.
Kind regards,
Fanhome Team
Reply from Fanhome
Hi Nick Mell,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
I have not been able to access my…
I have not been able to access my account since sign up
11 June 2026
Reply from Fanhome
Hello Adrian,
We are so sorry to hear about the login issues you are facing. We appreciate your feedback, as it helps us improve. Please know that our team is in the process of contacting you as soon as possible to provide the assistance you require with this matter.
Kind regards,
Fanhome
They answer to any problem.
12 June 2026
Unprompted review
Reply from Fanhome
Hi Lorwx,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Strongly advise to avoid
I had posters missing from my forth package, I'm now on package 16 and still haven't received them, I called and emailed multiple times before my complaint was escalated and it took 3 months for the issue to get a response in which they told me the posters would be in my next package, I've had my package delivered today and they are not there and I'm being told they're out of stock yet again. Fanhome have since responded to my review asking me to contact customer support but I already have and was told the item came into stock so they emailed me saying a package would be sent out but instead of prioritising missing items they sent all of the stock out to new orders still leaving me without the item after over a year of trying to get them and being told they are out of stock constantly. This is my second edit of this review as fanhome keep replying to me telling me to contact customer services and I've told them numerous times I already have and I've been told to just wait, they offered nothing in return for their error. Sending the order number would be a pointless process because I've already been told the posters came back into stock and rather than sending them to me who was missing them from a package they were all given to new customers and now they are out of stock again and I wouldn't get any until they come back in stock which would take a while since it took a year for them to come back into stock last time again this order happend while I was on package 4 and I'm on package 16 now, so basically no amount of talking to customer service will fix this issue as you can't make something be in stock, what's annoying is that I've waited over a year for something that I've paid for and all I got was a sorry and that took talking to 3 different customer service agents to even get when I feel at this point because it has been such a long ongoing issue that something more should've been offered at that time such as a discount on a package, the customer service is terrible from this a company. That response meant nothing and you have actually lied in it because you don't even know my account details so you can't say what level you're working on them. This company is a joke I strongly urge everyone to avoid them as they have taken money for a product that they have not provided for over a year.
Yet another edit:
Fanhome keep responding to this asking for order numbers and for me to email customer support further proving how terrible their customer service is because if they had properly read their reviews they would see that I have already done all of that and have still just been told to wait an unknown amount of time for a product I've already been waiting over a year for as I'm still being told it's out of stock and nothing can be done.
12 June 2026
Unprompted review
Reply from Fanhome
Hello,
Thank you for taking the time to share your thoughts. Your feedback really helps us make things better for everyone.
Since we can’t identify your account from the details in your review, could you please contact us at support@usa.fanhome.com.
That way, we can look into your situation personally and make sure you get the support you need.
We’d love the chance to help and turn this experience around for you.
Warm regards,
Fanhome
not very easy because I don't speak…
not very easy because I don't speak German language 😀
11 June 2026
Reply from Fanhome
Hi Georgi,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
It's easy to order
It's easy to order! Quick to arrive. And the ship's quality is outstanding.
7 June 2026
Reply from Fanhome
Hi Matthew,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
I have to say the customer service is…
I have to say the customer service is second to none. There products are great also. Any issues are sorted promptly and the team are very helpful.
11 June 2026
Unprompted review
Reply from Fanhome
Hi Stephen Oswald,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Easy to subscribe to anything on here
Easy to subscribe to anything on here. Quick and easy
10 June 2026
Reply from Fanhome
Hi Tara Jean Forbes,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
I thought purchasing the Iconic Power…
I thought purchasing the Iconic Power Rangers Megazord was going to be exciting, then I found out it was a monthly subscription and they send you parts every month to assemble. I can buy multiple action figures for the monthly price. Not worth it. Sorry.
1 February 2026
Reply from Fanhome
Hi Judson,
Thank you for sharing your feedback with us. We are very sorry to hear that the subscription model did not meet your expectations.
Our collections are designed as monthly subscriptions where each package contains carefully prepared parts that allow you to gradually build the model step by step. This format is intended to provide a unique experience of assembling over time, rather than receiving a single finished figure.
We truly appreciate the time you took to share your thoughts, and we will make sure your comments are passed along to our team.
Kind regards,
Fanhome Team
Reply from Fanhome
Hi Kelly Whittaker,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
It was very easy to place an order.
It was very easy to place an order and to select what item I wanted.
8 June 2026
Reply from Fanhome
Hi Charles,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Jonathan,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
fanhome is great they have detailed ships…
fanhome is great they have highly detailed ships granite thet run out of stock on a lot of product but thats because
the ships are very popular
7 June 2026
Reply from Fanhome
Hi SKIDOO NCC,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Douglas young,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Francisco,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
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