In general, pretty cool, but if I have something to fold, then I already prefer to buy the product not from DeAgostini, where in the package immediately will be all the parts, no extra charges and a h... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The workmanship is excellent, as is the visual aspect. A big plus is that it was manufactured in the EU and not somewhere in China. Unfortunately, the delivery was a drawback – despite the correct and... See more
Company replied
Very good experience with F&F collection, if any damaged product comes (might happen from time to time), the service is excellent and immediately they send the new one after validation of the defect... See more
Company replied
Your models are very detailed and beautiful. the price for the size and sophistication of the model is adequate. The only thing that surprised me is that one kit did not arrive, but DeAgostini support... See more
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Company details
Written by the company
Acquista online le collezioni De Agostini e scopri tutte le informazioni sui prodotti che trovi in edicola: fascicoli, bustine e corsi digitali.
Contact info
Italy
- www.deagostini.com
4.2
Great
7K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect my experience
16 April 2026
Unprompted review
Reply from De Agostini
Hi Martina Mimmi,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
I don't recommend them!
I’ve had multiple subscriptions with them, and I currently still have two active ones. The quality of the models leaves something to be desired, and over the years their customer service has also declined significantly. They used to work with reliable delivery companies, but now they use a courier service where almost every package arrives damaged—sometimes slightly, sometimes more seriously.
With the Fast & Furious series, I’ve already had to request numerous replacement acrylic covers, and now they’ve come up with a new habit: they require you to send back the broken or cracked cover as well, which I find quite pathetic on their part.
I wouldn’t recommend this company to anyone. I’m just waiting for my subscriptions to end, and I will definitely stay far away from them in the future.
15 April 2026
Unprompted review
Reply from De Agostini
Hi Laszlo,
We’re very sorry that your experience with the collection hasn’t been satisfactory. We’d like to resolve your situation personally.
To effectively assist you with this issue, it’s essential that you provide your details by replying to the Trustpilot email we sent you.
As soon as we receive them, we’ll contact you right away to solve the problem.
Thank you for your patience.
Kind regards,
Fanhome
Absolutely Terrible Customer Service,,
Absolutely Terrible Customer Service,,
I paid between £150 and £160 a month whenever there is a missing part ,, they are hard to contact,, give you automated responses and expect you to wait a month for missing parts to come in the next batch,, over £700 down the drain,, but they will not get another £700
13 April 2026
Unprompted review
Reply from De Agostini
Hello Robert,
Thank you for sharing your experience with us.
To allow our team to inform you about your pending deliveries for your collection, please contact us through the form on our website.
We hope you continue enjoying your collection!
Good quality, bad quantity
The quality is good, but i think in the future we have to buy 10 products to make an knee.
4 April 2026
Unprompted review
Reply from De Agostini
Hi SkyLne HD,
Thank you for sharing your experience with us. We're glad you like the build quality.
We understand that some parts require several stages, and we appreciate you sharing your thoughts, which we will also forward to our team Our builds are designed for a detailed and accurate result, which can sometimes mean additional steps.
Thank you again for your support.
Kind regards,
Fanhome
Reply from De Agostini
Hi Jacek,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
Claim settled in a customer-oriented manner
In July 2025, I filed a complaint with customer support regarding a damaged model. Although the company was initially evasive and kept postponing the solution, they eventually resolved the matter to my satisfaction. I received a new model on March 30, 2026. I appreciate DeAgostini for this helpful step and thank them for sending the replacement.
30 March 2026
Unprompted review
Reply from De Agostini
Hi Martin Marek,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
Fast arrival
20 March 2026
Reply from De Agostini
Hi Dawid,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Everything went ok
Everything went ok, except that the my address has not been changed as i asked to but sorted it out with DPD.
20 March 2026
Reply from De Agostini
Hi TOMASZ,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
Difficult to make account for subscription
At first it took a while to get subscribed. Trouble with confirmation of account. But I got there in the end. Looking forward to first delivery.
24 March 2026
Reply from De Agostini
Hi Eddy,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Deagostini slovakia
Deagostini slovakia
Shipments are often late, sometimes one number is not included in the package, insufficient protection of the package contents, disastrous customer service, damaged components (parts).
24 March 2026
Unprompted review
Its great produtc.
15 March 2026
Reply from De Agostini
Hi Marcin,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from De Agostini
Hi PIPPY LUCY,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from De Agostini
Hi Monica Bonavita,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Hello deagostini
Hello deagostini, please sell more Dacia solenza1:43 in Romanian car collection.It is a big demend of this model and you have to take note of this.thanks
15 March 2026
Unprompted review
Reply from De Agostini
Hi Andrei,
We appreciate you sharing your experience with our “Romanian Car Collection.” Your feedback is very valuable to us, and we will take it into account for future improvements.
We hope you continue enjoying the collection!
If you have any other questions, please let us know.
Kind regards,
Fanhome Team
In general
In general, I always felt good, they always responded in a friendly and satisfied way to my requests at no extra cost to the products
12 March 2026
Unprompted review
Reply from De Agostini
Hi Matheus Alonso Cajazeira Gomes,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
My first experience
My first experience with a solution of troubles. The solution was quick and professional.
6 March 2026
Unprompted review
Reply from De Agostini
Hi Kyslik,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from De Agostini
Hi Michal,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Abysmal customer service if things go…
Abysmal customer service if things go wrong. They “lost” a payment of mine of £95.93 and despite a stream of WhatsApp chats and emails with proof of payment given to them they’ve done nothing.
My advice would be don’t touch with a bargepole. A model will cost £2000 in total, customer service should be paramount.
If you want one of their models go to Catawiki where a completed one can be bought for £1200 to £1500.
6 March 2026
Unprompted review
Reply from De Agostini
Hi Michael,
We are sorry to hear that the information provided was not entirely clear in your experience.
We appreciate the time you have taken to give us your feedback, as we will use it to continue improving.
We kindly ask you to contact us via email so we can assist you further and provide additional clarification.
Kind regards,
Fanhome
..........
24 February 2026
Reply from De Agostini
Hi Mati Stelm,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Great Company and Amazing Collection
I Subscribed the Ford Mustang Collection few weeks ago. We had an issue with one Shipment, and the Staff of De Agostini Solved it in few days.
I strongly recommend them!
12 February 2026
Reply from De Agostini
Hi Fabrizio,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
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