Fairview New Homes Reviews 

547
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and sales team for providing detailed and helpful guidance throughout the property viewing process, ensuring all questions are answered. Many buyers appreciate the welcoming atmosphere and clear communication from advisors, which makes their overall home-buying journey remarkably smooth and completely enjoyable. However, some customers also noted frustrations regarding post-sale support and a lack of responsive communication after completing their purchase. A few reviewers experienced difficulties with unresolved property maintenance issues, warranties, and parking arrangements after moving into their new homes.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that the team is exceptionally helpful,... See more

Service

Users describe positive interactions with service, highlighting the thorough, clear, and professional... See more

Customer service

People report positive experiences with customer service, highlighting that team members are patient,... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the process is consistently smooth,... See more

Location

Clients share positive opinions on location, highlighting the pleasant and idyllic settings of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were exploring options for a BTL apartment and ended up viewing one. Max supported us throughout the process, explaining all the details clearly. We now have the full plan and are just waiting for... See more

Company replied

Rated 5 out of 5 stars

My experience was amazing!!! I attended Park Quarter for my very first viewing of properties as I am a first time buyer. Upon arriving at Park Quarter I was met with Rico Parmar who talked us through... See more

Company replied

Rated 5 out of 5 stars

The experience has been fantastic from start to finish. A huge thank you to Monica, who guided us through the entire process. She was incredibly patient, professional, and always available to answer... See more

Company replied

Rated 5 out of 5 stars

We viewed a property at Wotton development at Watton-at-Stone. The sales team (Asli and her colleague Katie) were excellent. The took their time to show us around the show home and to answer the many... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

Written by the company

Since 1961, we’ve been helping people to find and buy their dream home. Whether you’re a first-time buyer looking to get on the ladder, or you’re looking to find your next home, we have an exciting range of new build properties available at developments all over London and the South East. Contact us for more information.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

547 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(547)

187 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I contacted Brentford sales

I contacted Brentford sales, with some questions. Max from the office called me back, answering all the questions patiently and sent me more information.
Very professional yet friendly approach.

2 May 2026
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Dear Sepie,

Thank you for your positive feedback. It's great to hear that Max was able to assist with your enquiry and provide the information you needed. Delivering a professional, helpful, and friendly service is something we take great pride in, and we appreciate you taking the time to share your experience.

Kind regards,
Fairview Team

Rated 5 out of 5 stars

Friendly and Knowledgeable Sales Team

The women at the sales office at Wattons were very helpful and knowledgeable. They accommodated repeat and last minute requests to view with a smile and friendly approach.

18 May 2026
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Dear Mike,

Thank you for taking the time to share your feedback. We are pleased to hear that our sales team at Wattons provided a helpful and informative experience. It is wonderful to know that your viewing requests were accommodated with professionalism and a welcoming attitude.

Kind regards,
Fairview Team

Rated 5 out of 5 stars

Excellent experience

Monica showed us two properties plus the show home. Very very helpful and clarified things for me. As soon as I am in a position to move, I will be in touch again. Thank you so much, Monica, for your help.

30 May 2026
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Dear Gail,

Thank you for your kind review. We are delighted to hear that Monica was able to assist you and provide the information you needed during your visit. We appreciate your feedback and look forward to welcoming you again when the time is right for your move.

Kind regards,
Fairview Team

Rated 5 out of 5 stars

Pleasant Viewing Experience

Very pleasant experience with Max at the Printmakers Yard site, calmly taking us through the variety of properties available, explaining the various options towards purchase and generally guiding our first-time buyers experience while patiently answering all our questions. We did not proceed with the properties in the end due to our own preferences, but I can say positive things about our experience there.

16 May 2026
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Dear David,

Thank you for taking the time to share your experience with us. It's great to hear that Max was able to support and guide you through your first-time buyer journey at Printmakers Yard.

While we understand the properties were not the right fit in the end, we truly appreciate your kind feedback and wish you all the best in finding your perfect home.

Kind regards,
Fairview Team

Rated 5 out of 5 stars

5 star service for Max

5 star service for Max, who answered all my questions. Max is really prepared and clearly cares about his customers

18 May 2026
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Dear Elisa,

Thank you for your feedback. We are delighted to hear that Max provided such professional and attentive service, answering all your questions and ensuring a positive experience.

Kind regards,
Fairview Team

Rated 5 out of 5 stars

Jury is very helpful and thoughtful.

23 April 2026
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Dear Y Ching,

Thank you for your kind review. We are pleased to hear that Jury provided such helpful and thoughtful service. Your feedback is greatly appreciated.

Kind regards,
Fairview Team

Rated 5 out of 5 stars

Thank you Qasim for your time and your…

Thank you Qasim for your time and your patience. We came several times to view properties. Staff is very welcoming and very helpful.

16 May 2026
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Dear Camille,

Thank you for your sharing your experience. It is great to hear that Qasim and the team provided such a welcoming and helpful experience throughout your visits.

Kind regards,
Fairview Team

Rated 5 out of 5 stars

Friendly & efficient

I had a fantastic experience with the Fairview Wattons team. We first met Katie around March when I wasn’t even ready to buy, but she still took the time to walk us through the development and show home, answering all our questions while we were just doing early research. There was no pressure at all, which we really appreciated.

About a month later, a property became available and things moved very quickly from there. The team were proactive in keeping us updated, and the communication throughout was clear and responsive. I went with the conveyancers she recommended, which definitely helped speed things up — we managed to exchange in just 2.5 weeks, which was much faster than expected.

What stood out was how supportive the team was even after the sale was agreed. Katie introduced us to our neighbours and made the whole process feel much more personal and less stressful.

Overall, the team has been super accommodating, efficient, and easy to deal with. The whole experience felt smooth from start to finish, and we’re really excited to be moving into the development.

17 May 2026
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Dear Blanka,

Thank you for your wonderful feedback. We are delighted to hear that Katie and the Fairview Wattons team provided such a supportive and smooth experience throughout your journey. Congratulations on your new home, and we wish you every happiness as you settle in.

Kind regards,
Fairview Team

Rated 5 out of 5 stars

Superb Sales Team

The assistance, ability and courtesy of your sales team Asli & Katie. Both acknowledged and understood our circumstance and went above and beyond to ensure a smooth transition to our new house.

18 November 2025
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Dear Stephen,

Thank you for your thoughtful review. We are so pleased to hear that Asli and Katie were able to support you with professionalism, understanding, and care throughout your move. We wish you all the very best in your new home.

Kind regards,
Fairview Team

Rated 5 out of 5 stars

An amazing service!

An amazing service from Asli throughout the process. She has been there through all ups and downs with us and always available to make this dream come true. A big thanks to her and the team behind Every success.

16 May 2026
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Dear AS,

Thank you for your feedback. It is great to hear that Asli provided such dedicated support throughout your journey and was able to assist you every step of the way. Your kind words mean a great deal to both Asli and the wider team at Every Success. We wish you every happiness in your new home.

Kind regards,
Fairview Team

Rated 5 out of 5 stars

Five-star service from Max…

Five-star service from Max Hanson-Brooks of Printmakers Yard! He is a very nice man who clearly cares about his clients. He patiently answered all our questions and provided amazing support while we were viewing the unit. He made us feel supported every step of the way. Highly recommended!

14 May 2026
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Dear Teresita,

Thank you for your kind review and for taking the time to share your experience. We are delighted to hear that Max provided such attentive and supportive service throughout your viewing. Delivering a professional and client-focused experience is very important to us, and your feedback is greatly appreciated. We wish you all the best and thank you for your recommendation.

Kind regards,
Fairview Team

Rated 5 out of 5 stars

Best advisor

Rico best sales and friendly Adviser

9 May 2026
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Dear Amir,

Thank you for your feedback! We’re pleased to hear that Rico provided such friendly and professional service. We truly appreciate your kind words and will be sure to share them with him.

Kind regards,
Fairview Team

Rated 5 out of 5 stars

Rico is amazing property advisor

Rico is amazing property advisor; he helped us to find our dream flat
Thank you Rico

10 May 2026
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Dear Ehsan,

Thank you for your feedback! It is great to hear that Rico helped you find your dream flat. We’ll be sure to pass along your kind words to him. Congratulations on your new home, and thank you for choosing us!

Kind regards,
Fairview Team

Rated 5 out of 5 stars

I had a great experience visiting the…

I had a great experience visiting the development. Rico was really helpful and provided all the necessary details regarding the property, area and process with regards to mortgage whilst also showing around the development.

4 April 2026
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Dear Erika-Maria,

Thank you for your kind feedback. We are delighted to hear that you had a great experience visiting the development and that Rico was able to provide helpful guidance throughout your visit. It is wonderful to know that the information regarding the property, local area, and mortgage process was valuable to you. We truly appreciate your comments and will be sure to share them with Rico.

Kind regards,
Fairview Team

Rated 5 out of 5 stars

Suzette was absolutely amazing!

Suzette was absolutely amazing!
She was incredibly friendly, professional and made sure that we were feeling relaxed the whole time and not under any pressure.
She answered all our questions clearly giving us honest insight about the property and took the time to make sure we understood everything.
A really positive experience overall!

2 May 2026
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Dear Irene,

Thank you for your feedback. We are delighted to hear that Suzette provided such a friendly, professional, and supportive experience throughout your visit. Ensuring our customers feel comfortable and well-informed is extremely important to us, and it is fantastic to know that Suzette’s honest guidance and attentive approach made such a positive impression.

Kind regards,
Fairview Team

Rated 5 out of 5 stars

Great service …

I highly recommend Jury who was friendly and helpful in showing us the different plots available. Happy with her great service.

2 May 2026
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Dear Teresa,

Thank you for your kind recommendation. We are very pleased to hear that Jury provided a friendly and helpful experience while showing you the different plots available. We will be sure to pass on your compliments to her.

Kind regards,
Fairview Team

Rated 5 out of 5 stars

Purchase of Apartment

I was impressed with the information received and the ability to be able to contact a mortgage agent to assist in getting a mortgage to purchase the apartment. The correspondence with Jury has been helpful in pushing forward the purchase and it's nice to be able to contact someone who is so responsive to queries.

24 April 2026
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Dear Marie,

Thank you for your review. We are pleased to hear that you found the information and mortgage support helpful throughout your journey. It is wonderful to know that Jury’s responsiveness and guidance have helped move your purchase forward smoothly. We truly appreciate your feedback and look forward to supporting you further as the process continues.

Kind regards,
Fairview Team

Rated 5 out of 5 stars

Jury was incredibly helpful to us

Jury was incredibly helpful to us. Actually, we didn't have an appointment; we were going to see another house and wanted to get some information about these new and beautiful homes as we passed by. Jury helped us without delay and patiently answered all our questions.

I would like to thank him very much for that.

28 March 2026
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Dear Emel,

Thank you for your kind feedback. We are delighted to hear that Jury was able to assist you and provide helpful information during your visit. Delivering a welcoming and informative experience is very important to us. We will be sure to pass your thanks on to Jury.

Kind regards,
Fairview Team

Rated 5 out of 5 stars

Max at Printmakers Yard

Max at Printmakers Yard gave me a very good introduction to the development and I was impressed with the quality and professionalism all round. He took on board my requirements and was careful to show me plots that matched.

19 April 2026
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Dear Jonathan,

Thank you for your thoughtful review. We’re pleased to hear that Max provided a strong introduction to Printmakers Yard and that you were impressed with the quality and professionalism throughout.

Kind regards,
Fairview Team

Rated 5 out of 5 stars

I highly recommend Qasin and his advice…

I highly recommend Qasin and his advice about the Fairview Houses, was great,thanks
Zara Z

25 April 2026
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Dear Zara,

Thank you for your kind words. It's great to hear that you had a positive experience with Qasin and found his advice helpful . Your recommendation is greatly appreciated, and we look forward to assisting you again in the future.

Kind regards,
Fairview Team

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