No shipping! Quick Delivery! Only wish UPS driver (not positive about which carrier) had delivered package to the door. Package left on front sidewalk, yes, but close to the road, probably 25' away... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything was great! Price, fast free shipping and variety. The only thing I wish the company would offer or request from the various vendors is the national rebates that are available to customers... See more
Company replied
Heard good things about EZContacts and would say I am overall a satisfied customer. Their prices are very reasonable and competitive, just be aware that there can be a bit of a delay in shipping out o... See more
Company replied
SERGIO was amazing with his calm patience during my purchase of RAYBAN PUFFER black sunglasses with ultra black lenses size 50. He answered all of my questions and was very professional. Called back... See more
Company details
Written by the company
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses. Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place. And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names. Whether you need advice before you place your order or require assistance on a current order, EZContacts opticians and helpful staff are here for you through the entire process. Moreover, at EZContacts we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses. Please visit EZContacts.com for more information. Thank you
Contact info
2 BERGEN TPKE UNIT 104, 07660-2390, RIDGEFIELD PARK, United States
- 7182172020
- help@ezcontacts.com
- ezcontacts.com
4.0
Great
47K reviews
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Website was easy to use
Website was easy to use, make selection, upload prescription Good service on a call to verify email notice.
5 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Trick pricing?
Your website charged me a higher price for the product I ordered than was listed. I replied to your confirmation email, asking about it and I still haven’t heard back nearly 24 hours later.
7 May 2026
Reply from EZContacts.com
Thank you for your feedback. We are sorry for the confusion regarding the pricing and for the delay in communication.
One of our representatives has already reached out to clarify the pricing on your order and provided a detailed breakdown showing that the applicable discount was successfully applied.
We appreciate you bringing this to our attention and are happy to assist further if you have any additional questions.
Ripped contacts constantly
In the beginning, this company was great. But like all good things, must come to end. So did this. I've ordered 2 boxes in a matter of 2 months. And NOT DAILY ONES! The ones that are supposed ro last a cpl. weeks... I don't know what's going on in the warehouse dept. If maybe they let a few boxes get contaminated but people are what make your business prosper. You mess that up, and people will also make your business plummet. Please do better. Thank you.
8 April 2026
Unprompted review
Reply from EZContacts.com
Thank you for your feedback. We are sorry to hear about your experience and the issues you’ve had with your contact lenses, especially after previously having positive experiences with us.
We would like to look into this further and help resolve it for you. Please reach out to us directly with your order details so our team can review what happened and assist you accordingly.
We appreciate you bringing this to our attention and value the opportunity to help.
I made a mistake in my order and it got…
I made a mistake in my order and it got fix immediately, Amazing customer service, fast response, very good prices!!!
5 May 2026
Unprompted review
Charged a lot to return
Within 30 days I returned 6 unopened boxes of Acuvue Oasis contacts that blurred my vision. EZ charged me 12.95 for shipping them back even though I immediately ordered 8 boxes of Acuvue 2 contacts from them. They are quick to ship orders which I appreciate.
7 May 2026
Reply from EZContacts.com
Thank you for your feedback. We are sorry for the inconvenience you experienced with your contact lenses and the return process.
After reviewing the case, our team had requested photos of the contact lens boxes containing the defective lenses, including the lot number and lens power, and, if possible, an image of a damaged lens so we could properly assess the issue. However, we did not receive a follow-up response with the requested details.
Please respond to the email so we can look into this further.
Ordered contacts and realized I ordered…
Ordered contacts and realized I ordered the incorrect strength
Returns were easily and process was even easier
7 May 2026
Reply from EZContacts.com
Thank you for reaching out and providing feedback. We're always working to improve the user experience, and your insights are valuable as we strive to ensure continued customer satisfaction.
Please don't hesitate to reach out to us at any time should you have any further questions or issues.
Excellent customer service
I called to cancel my subscription and order because there was a Mother’s Day sale. The gentleman on the call was kind, professional, and able to get me a great deal on my contacts! I’ve called before and I’ve always had excellent customer service.
7 May 2026
I would not recommend this company based on my experience.
I honestly regret buying from EZContacts.
This was my first purchase with the company, and it will definitely be my last.
I bought these sunglasses as a Mother’s Day gift because the website advertised a shipping timeframe of 2–5 days. The payment was processed immediately, so naturally I assumed the item was actually in stock, More than 10 days later, the order was still sitting in “processing” status with absolutely no proactive communication from the company. I had to contact customer service myself just to find out what was happening.
Only then did they admit that they were still waiting to receive the product from the manufacturer. In other words, they sold an item they did not actually have available.
Had they been transparent from the beginning, I would have simply chosen another model that was in stock. Instead, they accepted the order, stayed silent, and wasted valuable time for a purchase that was meant to be a gift.
What makes this even worse is that after all the delays, the only solution they offered was “expedited shipping,” which completely misses the point. The problem is not the shipping speed — the problem is selling products without real availability and failing to communicate honestly with customers.
Very disappointing experience and poor customer service.
I would not recommend this company based on my experience.
23 April 2026
Unprompted review
Reply from EZContacts.com
Thank you for your feedback. We are sorry for the disappointment and frustration caused by the delay with your order, especially since it was intended as a Mother’s Day gift.
In some cases, certain frames may become temporarily unavailable from the manufacturer after an order is placed, which can impact the fulfillment timeline. We understand your concern regarding the lack of proactive communication and regret that your experience did not meet expectations.
After reviewing your order, our team did provide updates regarding the delay and offered expedited shipping as a courtesy once the item became available. We also understand that you later requested cancellation, and your order has since been canceled and refunded as requested.
We appreciate your honest feedback, as it helps us improve both communication and inventory transparency moving forward.
Reply from EZContacts.com
Thank you for reaching out and providing feedback. We're always working to improve the user experience, and your insights are valuable as we strive to ensure continued customer satisfaction.
Please don't hesitate to reach out to us at any time should you have any further questions or issues.
Was told 3-5 business days
Was told 3-5 business days - waited OVER a month and the order never got past “processing” was given BS excuses over and over again until I finally cancelled my order.
Never order from them.
7 May 2026
Unprompted review
Reply from EZContacts.com
Thank you for your feedback. We sincerely apologize for the delay and frustration you experienced with your order.
Unfortunately, the website inventory was not updated properly, which caused the item to appear available when it was not ready to ship within the estimated 3–5 business day timeframe. We understand how disappointing this was, especially after repeated delays and updates that did not meet expectations.
We regret the inconvenience this caused and appreciate you bringing it to our attention. Please do not hesitate to reach out to us should you require further assistance.
Reply from EZContacts.com
Thank you for reaching out and providing feedback. We're always working to improve the user experience, and your insights are valuable as we strive to ensure continued customer satisfaction.
Please don't hesitate to reach out to us at any time should you have any further questions or issues.
Great customer service
Great customer service! The 10% off for new customers wasn’t working and they applied it within hours of reaching out to them.
6 May 2026
Unprompted review
Dishonest theifs
Took my money never sent me any contacts and refuse to refund my money. Very dishonest unreliable company customer service people are very rude and will lie to you and drag things out
7 May 2026
Unprompted review
Reply from EZContacts.com
Thank you for your feedback. We are sorry to hear about the concern regarding your order and understand how upsetting it can be when a package is not received as expected.
After reviewing your order, the shipment was marked as delivered by the carrier. Once you let us know the package had not arrived, a claim was opened so the situation could be investigated and resolved appropriately. Our team is working through this process to determine the next steps.
We sincerely apologize for the inconvenience and appreciate your patience while this is being reviewed. If you’d like a quicker update, please feel free to reach out to us at help@ezcontacts.com.
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