Experience It Now Travel Reviews 

98
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, patient, and knowledgeable when planning custom holidays and cruises. Reviewers often point out that the team goes above and beyond to understand personal needs and find the best deals available. Some people also felt that the booking process was entirely stress-free, quick, and smooth from start to finish. Travelers truly appreciate the prompt communication, helpful advice, and thorough attention to detail provided during every single interaction. Many consumers note they would gladly return to book future adventures and recommend the agency to anyone.

What people talk about most

Holidays

Reviewers highlight positive aspects of holidays, expressing satisfaction with the stress-free booking... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, highly efficient,... See more

Booking process

Clients share positive opinions on booking_process, highlighting how easy and quick it is to arrange trips.... See more

Service

Consumers find service to be exceptionally positive, praising the efficient and thorough support provided... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We popped into the Langney, Eastbourne branch to get advice for a city break to Porto to celebrate our son's 21st Birthday. Tracey made us feel welcome and spent a lot of time with us asking our req... See more

Rated 5 out of 5 stars

Could not fault chloes service at the peacehaven branch. She was extremely patient, nothing was too much trouble. She provided an absolute 1st class ****service, took all the hassle out of my hands... See more

Rated 5 out of 5 stars

Tracey was brilliant. Spent a long time helping us find and arrange our perfect long distance getaway. Took the time and trouble to understand our needs, clarify our options and choices, and find the... See more

Rated 5 out of 5 stars

We requested some options for a last minute getaway on a very limited budget. Chloe, Katie & Nicola were so helpful and found us a cruise that suited our needs. This wasn't our first time using ex... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Travel Aggregator

Written by the company

Book your holiday with Experience It Now Travel, your trusted independent travel agency situated in East Sussex. Operating across four convenient locations in Peacehaven, Newhaven, Seaford, and Eastbourne. Partnering with the biggest brands such as easyJet, TUI, Jet2, MSC, Royal Caribbean, and many others. Let us find your dream holiday, offering you unmatched experiences and lasting memories. Your journey begins right here!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

98 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(98)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chloe was extremely helpful

Chloe was extremely helpful, going the extra mile to get us a great deal. she spoke to the operator and explained that we had been promised some money off due to the ship being damaged in severe weather. the time period for this had expired but she negotiated some additional on board spend for us

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Chloe gave 1st class service

Could not fault chloes service at the peacehaven branch. She was extremely patient, nothing was too much trouble. She provided an absolute 1st class ****service, took all the hassle out of my hands that comes with booking a holiday and made it simple and easy! Chloe was friendly and would absolutely recommend Chloe at the peacehaven branch to anyone. Will definitely go back to see her when booking my next adventure

20 February 2026
Unprompted review
Rated 5 out of 5 stars

We have now booked 4 holidays at the…

We have now booked 4 holidays at the Langley branch. Tracey and Hannah are always extremely helpful and go above and beyond to help us. We love personal approach and would rather deal with people face to face
Would highly recommend Experience Now Travel

3 January 2026
Unprompted review
Rated 5 out of 5 stars

Peacehaven Brsnch

Would never go anywhere else but the Peacehaven branch the girls are fantastic and offer unrivalled service would score a 20 if it let me

17 January 2026
Unprompted review
Rated 5 out of 5 stars

We always book our holidays and mini…

We always book our holidays and mini breaks at the Langney branch. Tracey couldn't be more helpful and always goes out of her way to get us what we want (even though we often leave it until the last minute!!). There is always such a calm and friendly atmosphere and we couldn't recommend it enough. Thank you for everything!

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Amazing staff. They listen to you requirements and deal in a very professional way. Will always use this company for any future holidays. Highly recommend them.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Went in to Langney branch and booked…

Went in to Langney branch and booked our first ever cruise. Alison couldn’t have been more helpful, she explained everything we needed to know and reassured us that she would be available to help at any time until our cruise. Thank you so much.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

We popped into the Langney, Eastbourne branch to get advice for a city break to Porto to celebrate our son's 21st Birthday. Tracey made us feel welcome and spent a lot of time with us asking our requirements and searching and going through various options. We never felt rushed.
We chose a hotel and Tracey developed a package for us including private transfers.
A great service, which resulted in a great holiday :-)

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Great help for a last minute cruise.

We requested some options for a last minute getaway on a very limited budget.
Chloe, Katie & Nicola were so helpful and found us a cruise that suited our needs.
This wasn't our first time using experience it now travel, and it definitely won't be the last.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Peacehaven Branch

We have been using the Peacehaven branch for a number of years now, and have built up a real friendship, all the staff there are super nice and professional (especially Chloe ☺️) they really look after you and pay attention to what is asked of them the whole process is quick and easy! Plus they make a cracking cup of tea 👍

26 September 2025
Unprompted review
Rated 5 out of 5 stars

A really friendly and helpful service

A really friendly and helpful service
Recently booked a river cruise at the Langney Branch
What an I say outstanding service friendly staff and they remembered us when we called in today to pay some of the balance off.
Would recommend

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Don’t look anywhere else.

This is the only place I would go to book my holidays. Chloe in Peacehaven is an absolute gem , nothing is too much trouble for her . All the staff are so helpful.
Just go and tell her what you want and she will sort it out for you and always at a great price

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff. Gave some ideas for the type of holiday we were looking for and they found just what we were looking for and at a good price. Easy to book and discuss any problems we may have.

13 September 2025
Unprompted review
Rated 5 out of 5 stars

Always a pleasure to deal with Tracey…

Always a pleasure to deal with Tracey at Experience it Now, at the Langley, Eastbourne office. She always has a smile on her face when we visit and answers emails promptly. She is knowledgeable on all related travel and especially cruises.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service

We booked through Tracey at Langney shopping centre. We gave her the brief of what we wanted and she came up with the ideas and suggestions. Tracey also sorted our flights and motor home for New Zealand next year. Thank you Tracey for you support 👍

22 August 2025
Unprompted review

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