Evri Insight 

Sent a parcel next day signed for, driver didnt even attempt to find customer as home all day, since then no updates on tracker, i have been in contact online, had a reply next day promising to not worry and will contact me 10am next day, 6 days later nothing! I have no information on the parcel or where it is, Evri are completely useless and utterly awful customer service

I Have 3 Parcels That Are Now Lost? & Missing? Which Were Supposed To Be Delivered By EVRI Couriers. How Can Any Company Excist Where You Can Not Physically Talk To A Human Being In Their Customer Service? Any Phones Are Just Automated Answering Machines! That Only Give You The Tracking That You All Ready Know? If It Can Understand Your Voice? it Usually Takes 5+ Minutes Just To Recognise Your Voice Given Tracking Number? If You Use There Chat/Robot No Information Is Passed On To The Courier? & Any Information That You Update On The Evri App Or Their Site Doesn't Seem To Ever Reach The Couriers At All? No Matter What You Do Or Try You Can Not Speak To Anyone At Evri? I Even Tried To Contact Their Local Depots? But All You Get Is The Same Automated Tracking Machine! Even Tried To Find A Courier Recruitment Number Etc? In Any Hope To Eventually Talk To Any Person At All At Evri? No Chance! Three Deliveries Have Now Been Lost? They Say The Courier Could Not Gain Access? Etc? Even Though You Have On Every Site & App Given All The Relevant Information? & No One Ever Calls Your Phone Number? Even Though You Say 'Any Problems Call' Including Customer Services? I Have Spent Weeks Chasing Up These Missing Parcels? & Trying To Get The Refunds Off Various Online Retailers! & Every Time I Make An Order Online I Almost Die When I Find Out That The Retailer Is Sending My Goods By Evri? As I Know I Will Have A Complete Nightmare Just To Try & Even Receive It? I Made An Order Yesterday! & When I Found That They Were Going To Send My Purchases Via Evri? Contacted Them! & Told Them All The Problems I'm Having With Evri? They Resent My Order By DPD. Thank God? Or Else Another Parcel Would Be Missing & Lost? I Have Now On My App Yet Still Another 4 Parcels That I'm Trying To Chase Up From This Disgraceful Company! That Doesn't Provide The Service That We Pay For? There Seems To Be No Contact & Communication From Evri At All? & No Information Is Passed On From Customer Services To The Couriers? Parcels Travel All The Way From China Etc? Go Through Customs? Get To Your Local Depot? Then It All Ends When Out For Delivery! With Courier! Then The Chasing Up Starts With Lost & Missing Parcels? Not One Royal Mail! DPD! DHL! Yodel! Parcel Force! UPS! Collect+! Parcels Go Missing Or Lost???
Evri Is A Disgrace!!!

When evri was Hermes I had a good impression of them however recently the service has been terrible! In the last month alone 3 items have gone missing yet the tracking details say they are in transit week after week. No response from evri. On another occasion I had been waiting for a delivery which was due when suddenly my phone pinged to say the driver had attempted delivery but no one was home. No card was left and when it was finally delivered 3 days later the driver admitted his colleague hadn't come to my village as he was running late so just pretended I wasn't in!!!

Just avoid this company.They lost my parcel and can't even track which is a joke.I would give Negative stars if there is one.

My advice? Never use this company. I can't think of a redeeming feature and you will be doomed to a highly stressful experience. Tracking messages are useless, couriers and parcels get lost, if you ask why - they blame it on the road, the weather, lack if access etc etc. and contacting them is useless. Awful.

Evri is second only to Yodel in none existent customer service, untrained & unsupported staff, and misused website features promising to give you up to date information - which seem to be being misused by the couriers as they race around their routes to satisfy the GPS on their apps rather than do their actual job of delivering parcels. I wil consciously pay more or shop elsehwere. I tried to avoid using them this latest purchase but Standard Delivery did not specifically say Evri and now I feel like I've been made a fool of.

I'm pretty sure Evri are in the middle of total operational failure. I now have 4 parcels they are supposedly attempting to deliver. Every time they promise to deliver they never turn up, then I get a message to say 'Next working day'. There are now three retailers I will never use again until they stop using Evri. Why can't retailers tell you they have entrusted your parcel to the most incompetent organisation on the planet?

Fibbing toad drivers, can't find address or attempted to deliver. Both days was in all day and gave instructions. Still waiting for two different deliveries.

Evri is the worst I mean the WORST courier service anyone could use. Please and please don't use Evri. They lost my package 3 times in a row. I can't access the call centre nor can I speak to anyone that can help. No tracking update just full of irresponsible people. Please don't use them. Royal Mail is far better or Yodel or any other courier, not Evri.
A terrible organisation just full of terrible staff and drivers.

Evri LOST my parcel ! Have asked about compensation....no answer . Even though they have admitted they have lost it they expect me to contact the seller . Unfortunately it is a chinese platform and as yet no answer from them. Surely Evri should automatically refund me for the cost of the parcel. Trying to contact Evri is nearly impossible when something goes wrong and if you ask the wrong question you just DONT get an answer !!! PLEASE PLEASE PLEASE LISTEN TO FEEDBACK AND DON'T USE EVRI. Firms need to listen to customers and change to another delivery firm. If I see a firm in future using EVRI I WONT BE ORDERING FROM THEM !
Emailed CEO of Evri got a response after several days
Evri will not pay compensation to the recipient! Even though it is not the sender at fault .... you have to contact them . As I ordered this item from China I have got to wait till 19th of May before I can open a dispute to get a refund ! I ordered this item in March !
So Watch this space on the outcome!

Absolutely shocking service from evri. Ordered from shein and evri let them down. Terrible communication.

Driver consistently lies and says “delivery attempted” when I’m home all day so know that’s not true and the cctv shows nothing. If I could give negative score I would. It would be good if companies disclosed they use evri before you ordered so you can go and shop elsewhere.

The driver persistently lies and says they attempted to deliver, when I work from home and so know the doorbell wasn’t used. Alongside this, a package was once recorded as being delivered yet wasn’t. The parcel contained apple AirPods, which I was able to track using the findmy feature and they showed up in Bulgaria (I live in London). Evri have not compensated me for the theft. Please can companies stop using evri as their delivery service as it definitely puts me off ordering

Sat at home again today waiting for a parcel that "missed me". Strange how UPS managed to make a delivery no problem.

Every single parcel I have ordered and is supposed to be deliver by Evri has been delayed, now to the companies y’all need to sever your contract with Evri! They are a DISGRACE

This is the second and defo last time I'll be using Evri. I sent back some clothing to house of fraser + Tessuti and been about 2 weeks now and both separate returns at same time have not reach destination and been 2 weeks, my returns still ain't arrived according to tracking which means I can't get my refund and they was 2 expensive jackets. I'm not rich, I can't afford to lose money like that from basically theft. Not making this mistake again. If I see and company using Evri as postage method, I won't order simple. Absolute disgusting.

Shut this company down asap! Will never be ordering from any retailer that uses them again

Had a card saying sorry we missed you, printed with delivery no.
Tracked it to say it had been delivered no indication where on ticket or site.
Looked in all outside spaces but went to roller bin to deposit rubbish and saw a box covered in tape and labelled this was right at bottom and if this had been at night I wouldn't have seen it.
These deliveries don't care where they leave parcels and are so inconsiderate.
So again when you try and complain on site you get the go around monkey asking questions that don't allow you leave your query to a real person. This company is cheap to send things but at a price to the consumer that has paid for a delivery that expects it to work.
Don't use companies that use EVRI.

Parcel delivered to an unknown address. Due to international import have no valid tracking number for customer services, just get asked on automated service for tracking number. No way of getting photo of delivered the location. Why do companies still use them. Totally useless company.

This page is not for evri the couriers, this page is to review a company called evri insight! If you go into trustpilot for evri the couriers you will see they score 4.2 stars out of 5 stars because people are leaving reviews on the wrong page!! Go look up trustpilot for evri not this page for evri insight… go now!!