Evri Insight 

Completely useless. Keep promising to deliver parcel then send email saying 'sorry we were unable to deliver'. One simple job and they can't do it.

Still waiting for my parcel, which was supposed to be delivered on November 26th. Cannot get hold of anyone to discuss the issue with!

I'm the same as numerous others it seems. Several companies continue to use this courier service even though they do not deliver the goods?? Surely this is having a detrimental affect on your company as there seems to be so many people having the same problems. Both boohoo and refybeauty use them and I have not received my deliveries from these companies as well PLT. If this isn't resolved then I will contact my bank and also report evridelivery as fraudulent as you are keeping money without providing the goods we have paid for! That is fraud!! Therefore you are no better than common everyday scammers and that is disgusting!! I expect a positive conclusion for myself and all the customers waiting for their deliveries or refunds!!

Terrible service

Parcels take forever
Do not use

Two separate parcels out for delivery and not delivered that day. Told it would be the next working day - no show, what a surprise. It appears that just changing your company name doesn’t work, what a surprise…..

Utterly hopeless, as soon as I ordered items and found out EVRI would be 'handling' delivery. I knew I would not receive my order. So here we are 5 days after a 'road incident' delayed my delivery. There is still no sign of my parcel. Or any movement on the parcel being found or redelivered. So once again I have to contact the sender and get refunded and reorder the items again. Luckily they weren't out of stock.
So call they can call themselves Hermes or EVrI. They are still without any competition the worst courier company ever conceived. They fail to deliver EVRI time.

I left one star because zero stars not an option. Neither of my parcels arrived. Despite saying they were at the depot I heard nothing after that. I had to give up and request a return from the retailer. I suggest ensuring Evri are not the courier/delivery company before ordering. A time consuming dreadful experience. Avoid!!!!

If you’ve received your package at the correct address and on time, then CONGRATULATIONS!! You’re the first ever. This is because Evri/Hermes are here to make sure your packages not only go to the wrong address but strive to make sure your package never reaches its intended destination.

Remember: THEY WILL LOOSE YOUR PACKAGE “EVRI” TIME.

QVC still waiting for my order been at the distribution Depot since the 1st of December, only received one message from Evri saying your order was delayed now five days have past nothing else. If I see any company with Evri I won't use.

Today's excuse for not attempting the delivery of my already two week delayed parcel, is the driver couldn't get through my 'Geofence'!
I now have deliveries from 6 companies either lost or 'experiencing a delay'!
Businesses PLEASE stop using Evri - they are not fit for purpose. I wish I could chose the delivery provider when placing an order or at least be told that the retailer intends to use Evri and I would be able to walk away and buy elsewhere.

Literally avoid this company at all costs. I don’t usually buy from any company that uses these jokers but a company I regularly buy from used them for some reason. 4 days now tracking hasn’t updated after “road incident”. It’s an excuse there’s been no road incidents around here it’s just an excuse.

If any management from Evri are reading this my postcode is bs395ub. Find what ever joker is responsible for this and fire them.

Stick to DPD they are the only courier you can trust!

Just had a repeat of my previous complaint. Goods left adjacent front door whilst I was out. What's the point in confirming delivery with a photo. It wouldn't stop the parcel from being stolen. This company should not be in business !!!!!!!!!

Useless company .. was supposed. To receive 2 next day deliveries but still no updates. These are urgent packages as ones a gift for mums birthday tomorrow 😤😤😤

I am fuming !!!!!!!

I am currently waiting for a delayed parcel probably stolen by one of their unscrupulous drivers are warehouse staff.
It is clear to see having read some reviews since my issue that this company is not fit for purpose, I can’t understand why customers are bothering to complain to EVRI , firstly as they have clearly made it as difficult as possible to engage with and secondly as it is the sellers responsibility to deliver the parcel to the location of your choice, your contract is with the seller and they should be chasing up this charade of a company!!!
The seller either replaced or refunds you for the item and their dispute is then with EVRI to recover their costs.
As per consumer rights act 2015!!

Should be minus 100.

Note that there is not one response to the complaints raised.

Show some decency Evri and respond to the people, all they want is what they paid for. THEIR GOODS AND SERVICES

Their CS process is a shambles, if there is a CS manager, then i would suggest a new approach to your career as your level of service is shockingly bad.

Had a card pushed through my letterbox from Evri. The card had the word "NEXT" written on it. They must have run out of ink because the impression of the word "DOOR" was carved into the card. Nothing on the card was completed so we had no idea what order or what address this referred to. Needless to say neither of my neighbours had received anything.

This company are a complete crock.

I just saw another post saying not the right company this is NOT Evri the delivery company opps sorry evri insight go back and find the right company as they aren’t getting all our true reviews
X

If I could give a minus score I would! Evri shouldn’t be allowed to get away with the terrible service they provide! And no means of contacting an actual person - no customer service at all. Lost 3 parcels in the last two weeks - no updates on the trackers. Absolute shambles.

Worst delivery company on the planet just threw delivery over fence. Did not pay for this service must be a free extra

GUYS THIS IS NOT 'EVRI' COURIER SERVICE!!!
This is 'Evri Insights' they just share the same name, you need to go to the EVRI trust pilot page.