Evri Insight 

Rubbish no customer service app is rubbish chat function is a useless bot . How and why are they in business

Back to their normal tricks. 3 emails saying it’s being delivered and one saying it’s delayed. Not a 1 day delay but 2-3 days. God, they’re crap

I’ve recently ordered from Mountain Warehouse who unfortunately use Everi. I received several messages from Everi stating 1. Your order is bigger than expected and we need to re-schedule (a box of vinyl gloves). 2. We tried to deliver your order but got no answer please contact us (no contact details or card left). 3. Your order has been delayed, we will contact you when it’s ready for delivery (this is often used if the item ordered is lost). 4. We will deliver your order next day (next day is a Sunday and Everi only deliver on 3 week days in our area). These excuses are all for the same order so clearly just a pack of lies. Anything ordered and delivered by Everi comes with a delay of some sort. I just can’t order from any supplier who uses Everi anymore.

Paid for a delivery on Saturday and tracked it, was at the delivery point at 5am, but all day it was showing as still been at this stage then at 2.30 there’s been a delay and it won’t be with me now until the next working day.
Really pissed off as I’ve paid extra and needed the item for Sunday!

How can they be called a delivery company when they don't deliver? Three of the past four packages that have been sent to me via Evri have ended up lost in transit. As before I will definitely demand a resend of this latest order. The more suppliers are out of pocket for Evri's failings the sooner they will stop using them and the sooner this blight on E-commerce will become extinct.

Every single time I have had an everi delivery there has been something wrong. From there being no tracking updates and getting lost to claiming it’s been delivered when it wasn’t and also being delivered to neighbours down the street without any indication that they have done so. It’s so bad that I now always check the delivery company before I purchase anything to make sure it’s not this useless company

Driver didn’t deliver as the parcel was too big. Not too big for them to pick up from the seller just too big I suspect to fit in the family car I see over stuffed with parcels being delivered by their courier.
Now Amazon say it’s not their fault as it’s a third party seller they have to wait for them to sort it out.

Clearly the parcels not going to be delivered and my guess is it never was.

So I have to wait around for someone to do something. Rubbish way to do things

They must be so cheap as why else would any supplier use them.

Use them if you want to see a magic trick, they can make your package vanish without a trace.

Delivery driver enters my apartment building, strangely leaves a few deliveries with the security guard at the front reception desk, but conveniently decides to leave mine outside my door. That raises questions, straight away. I was working from home all day, nobody knocked on my door. Also from the photo i can see that the delivery guy has taken a photo of my package on the floor outside someone else's door, all the doors in our building are painted the same color, however all doors have scuff marks etc and my door has some distinctive marks that don't appear in the photo the delivery driver took. When i speak with the security guard, he informed me that the same delivery driver had done exactly the same thing to another resident in the building.

Why would the delivery driver leave some packages at reception but not mine, and then without even knocking on my door leave it outside the door? Also the package which contained a watch was small enough to post through the letterbox.

Have been on online chat to try and find out any update about my parcel got nowhere a complete waste of time how this company can still not tell me what's happening is most annoying

Evri are sh#te

The same courier refuses to push the parcel in the door and photograph. Every other delivery company is fine with that. He sometimes turns up very late at night expecting me to go to the door, or I buzz him in and he's banging on my internal flat door shouting for me to come out. He recently terrified my Mother. After suffering thus for months I finally confronted him. Since then everytime something is being delivered we keep getting false delivery times and false claims of delivery attempts. I've reported him to Ebay and Amazon it is impossible to speak to anyone at Evri. He is, a bully and extremely unprofessional. I'm looking into ways of avoiding Evri. If Management reads, this please give me your contact details.

If I could give this company zero stars I would...This is only the 2nd time I've ordered online from companies who use Evri...Never again. 1st failure they said they had attempted delivery and they hadn't. Ended up the seller sent my order by Royal Mail
Today I'm told for a different item, out for delivery between 1.30 and 3.30. Yes of course it is but it's not here and I changed my day to be here. Useless and incompetent doesn't cover it.
Forgive me my delivery turned up at 17.34.. So I stayed in a whole day, I still won't order from anywhere who uses their so called 'service'.

Parcel arrives late 75% of the time. What's really annoying is when they run out of time/can't be bothered and say "delivery attempted"
Lying f***kers.

Sent a small parcel on 9 April. It was collected from parcel shop on 10 April. It then did not move until I raised a query on 16 April. Finally delivered today 17 April. 8 days to travel a few miles!!!!

The most dishonest, incompetent company you are ever likely to come across. I always email sellers on ebay now before buying anything! If they use this useless company I don't buy from them, it's that simple. Send a message to the company stating as long as they use Evri, you will take your custom elsewhere. If nobody uses them they will have to cease trading. Which will be a blessing for everyone.

They don't give you time to answer door okay I'm disabled but I don't think an able bodied would get to door in the time they expect you to. Got to door woman in van shouted it's been left at big house next door left behind their garden gate the driver did finally get it for me but its not good enough they aren't polite or very helpful. I hate it when I see Evri will be delivering it. They need customer service training.

Ordered next day delivery from M and S, Evri does not deliver says will come next working day. 7 days later still no parcel and tracking has not been updated since the missed delivery date. I do not understand why businesses are still using Evri. They are useless and it now makes shopping online a lottery.

Awful. Was expecting a delivery, received an email to say delivery between 11-12, didn’t show up and no email to say delivery had changed. Communication is awful from this company. Would never use them. Just a constant disappointment when you order online and know they are being used

When you come to write a review… but you don’t even know how to start.

I sent back a parcel to Amazon Returns on the 09/04 (this was the choice of them). I was asked to pu the return myself as I needed to do a drop off and Amazon will give me back the money, I asked to be one day delivery as is a laptop, so I want it to make sure it gets there quick.

It was all fine until 12/04… seeing where my parcel was, no one would of had prepare me for this, as I finally thought my package will arrive to its destination, but wouldn’t that had been to good with EVRI? I found myself that it has been dropped into a Tesco Express that is just a 7 minute drive from where they are supposed to drop the parcel. I was shocked, so what I tried contacting EVRI, what an amazing customer service they have called “bot”, as you can imagine it was all one sided conversation and there was no one to help. As I was returning the parcel to Amazon I tried contacting them if they could do something, but as expect they couldn’t, but whiles talking to them I did realised something that when I sent my package I didn’t realised…The postage, in both of the pages of return address, we have the return address I put, but on top of it there is just something written “Tesco - XXX XXX” is the Tesco and the postcode they drop it off - At the time I didn’t even realised as in the 2 pages and everywhere stated the address I gave, as I never heard of this Tesco who is in Scotland. In this moment my tracking has change on my parcel “15:00 - Wed Apr 12
Thanks for letting us know that this parcel no longer needs collecting”.
What does this even mean? I never want it to be collected and what is now going to happen to my parcel? Kindly Evri left a number for this Tesco Express, so I just gave it a try and ask them if my parcel was there and what is happening. What I got out of this conversation was something bigger than I expect it as it seems, that every parcel that someone buys to go to Amazon Returns, it actually gets drop on this Tesco Express, there were multiple parcels there for Amazon Returns when I spoke to them - they did tell me if I get it returned (as at this point I don’t even know if this is going to even happen), to let Amazon know the use they are getting.

I just wonder- Is this the type of service they want to be known again for? Is this the new "Hermes" redemption, but going back to bad habits? How this company can feel is ok to re-divert parcels from people to places they haven't asked?

As up to today 15/04 - My parcel is still on that Tesco Express and hasn’t moved…. Who knows if I will ever get it back or lost my money.
An update: Spoke to Tesco on 15/04 and they updated me that my parcel has been taken by Evri on 13/04 - there is no tracking whatsoever where it is and it still shows that is on that Tesco

Just as bad as Hermes. My parcel, which is a vinyl album record case, has been delayed TWICE now, stating larger then expected as the reason for the delay. They're now apparently trying to find a courier and are saying it should be delivered "tomorrow", for the SECOND time - they know how big the parcel is now, so what's the problem? I cant talk to anyone on their 'chat' facility, as it's just a nonsense bot that's nothing more than a brick wall and tells you nothing that you don't already know - are there any human beings working there? I want to talk to someone and ask them one simple question:

WHEN ARE YOU DELIVERING MY PARCEL?