Evri Insight 

I must be very lucky. In the village I live we have a wonderful evri courier. She is always polite and friendly. If we are not in she knows where to leave any parcels. I'm hoping she never leaves. She's the only one I know of who's so good

Paid for NEXT DAY DELIVERY, EVRI sent email saying on its way and delivery between 1230 and 130pm, so far so good. At 135pm, noticed a car full of parcels drive past my house then an email saying ATTEMPTED DELIVERY BUT NO SAFE PLACE TO LEAVE. What annoys me EVRI get away with it, downright liars, impossible to get hold of anyone and whilst large companies use them because they're cheap, people will hold back ordering if they know EVRI are delivering. Take a leaf out of Amazon's book, never have a problem and they use a similar model. It's about time EVRI was brought to task to explain.
They don't even deserve one star and yes, there are customers who will praise them but for those who like me don't receive items, enough is enough, sort your act out and especially when you pay for Next Day delivery.

Lied about attempting delivery. Cctv shows no one tried. Waited in all day. Worst company ever

delivered an empty parcell cant get in touch to complain what a terrible service

I would have given 0 if it was an option, my parcel says delivered and picture of proof is totally the wrong address, the delivery driver has delivered it to wrong address. Not the first time.

Had an order with Marks and Spencer to delivered by Evri
It was to come Monday the 24 july 12.30 to 1.30
remained at home at 2.00 looked at my phone a message said unable to gain access to property now will be delivered next day.Stayed at home all day checked phone a repeat of same message unable to gain access but have left a card.Looked in postbox no card get intouch with Evri help line (what a s*** system) you need to put your post code in did that got through to chat box,told to put post code in the reply in chat box no record on a parcel to that post code.Started again got through that hurdle second attempt left message all about no card l and that i think she is trying to deliver to wrong address.It gets better wednesday sat at home with gates open, back door open,look out of front window she is parked outside go outside walk down drive she drives off i shout ,whistle,run into road wave my arms does she stop no she flippin well does not( i want to put another word in there but perhaps not ). Look to my right my neighbour is cleaning his car thought i was going mad chasing a car up the road and told me he been given a parcel by the Evri delivery girl and told me she did not go to my house. Go online same story could not gain access and left a card in postbox. No card, no hope, no use, God is alive and well and on a less ambitious project.

I wish I could give a lower score. Emailed Monday morning, offered the chance to divert, did so and accepted.

Got an email Monday early afternoon was on route to my home address, another email delivery unsuccessful.

Monday night another email we will attempt redelivery Tuesday, email to state was out for delivery 10-12, at 12.3p checked tracking, unable to deliver.

Tuesday 16:51 we have delivered to a locker as organically requested I thought great.

Go to the locker at 8pm, open it.. nothing inside.

Email to tell me that I had successfully collected.

Luckily the locker company ImPost has CCTV and I called them, they answered right away, compared to Evri.. no answer try again tomorrow.

Absolutely useless company, a disgrace to logistics.

Will be filing a police report over their scum courier Stealing my AirPod Pro's.

Customer service is non existent only a chat bot is available.

Late by a 6 weeks, no contact number, no chat and no email to complain. The very, very worst courier on the planet. AVOID AVOID AVOID AT ALL COSTS!!! If some fool decides to send a parcel with Evri, DEMAND A REFUND.

Don't let this delivery firm 'lose' your parcels!
I have had enough of them confidently 'losing' my parcels.
So I have now issued a County Court claim for the one they just conveniently 'lost'
Then I am going to put in another claim for the second.
Discusting service, I would never use them again!

Awful service. You cannot speak to a human. Missed delivery 3 days running. Do not use this lot. They should be stopped from trading. I would sue them for a loss of 3 days of my life if I could.
No stars. Close them down.

Parcel tracking sat at "it's on its way for 3 weeks" by time item was actually delivered I'd already been issued a refund as seller couldn't find item with Evri. I avoid ordering if I know it's Evri and groan if it is. Don't know how they survive

shocking, can't believe they are legal. try phoning or using chatbot and you'll see what I mean. complete avoidance! I'm waiting to receive a parcel for which I have no number yet, no way past the bot wall which won't proceed without. same on chat or calling in. Shocking, should have licence removed immediately until these customer avoidance issues resolved

Shocking service - say parcel was delivered at 2055 on a Sunday evening but no delivery received . Not able to supply proof of delivery as it was never delivered .
Where is my parcel ????

Can't give zero star I sent my parcels to a parcel shop so I could collect them it say ready to collect but because evri have not done the job they are paid to do I can't collect them because they are not there should of got them on 14/7/23 now the 18/7/23 still no sign and trying to contact evri would be easier to get to the dark side of the moon

Received 2 updates on tracking of a delivery item and then told no one was at home to receive the parcel accompanied by a phot of the parcel on the floor outside of the delivery vehicle. This is despite the item being click and collect to my local supermarket! Impossible to contact company other than through chat bot and no response even 24 hours later. I opted for click and collect as I have had numerous problems with couriers before and in particular Evri. I would not knowingly use them again . They are totally useless and either never respond to your enquiries or even when they do give you a pack of lies.

definitely if I could rate at zero, as this is an Inept and corrupt company, by taking your hard earned money, and not providing the service that you have paid for. Customer Service is faceless and obsolete,
I have waited and waited to get a response from evri into a complaint over delivery, 3 times details where inputted online into their web chat system, reply that they would respond within 24 hrs, what an absolute cop out, as usual no response or reply, eventually i find a number 0330-8085456, again this is automated and designed so you cannot get hold of an actual person, as it cuts you off. government body needs to get involved to look into this company that is totally blindsiding its customers not providing a contact telephone number on its website in order to investigate or resolve a dispute, that is attributable to their failure.

Date of experience: 16 July 2023

48hr delivery and still no sign of it a week later. Impossible to speak to an advisor. Absolute joke of a company, I would never recommend them to any. If you want your item delivered don't use these..

Wow, just wow. The amount of people on here saying how rubbish and stupid this company is need to have a look at themselves. The company you are reviewing has nothing to do with the courier service you're all talking about. Now how do you feel ?

One star, because it's impossible to give zero.
We live in a rural area, several times Evri has failed to deliver, on the basis that nobody was available to take delivery. a) we were in, b) CCTV proves nobody came near the house.
On one occasion they delivered a package, and provided a photo of the package. We found it by pure chance, by a fence on the lane, 800m away

Evri Lost third parcel in 2nd month. Being seller on Amazon, this is quite a big loss and our reputation.

In the name of customer services and claim, this is non-existent.

Scumbags and open theft of parcels, switching back to Royal Mail. Royal Mail disappointed during December 2022 strikes, but the parcels got delivered even after 14 days, EVRI steals packages and doesn't deliver. Is not a recommended service.