Evri Insight 

Useless. No other words necessary but had to write more than one.

This company IS NOT EVRI THE DELIVERY COMPANY.

BEFORE TYPING REVIEWS, CHECK THE SITE YOU'RE TYPING IT FOR.

THIS IS A DATA-SCIENCE COMPANY, NOT THE DELIVERY COMPANY.

If only I could award a 0 star review - or, even better, a minus 0!
Evri is the new name for Hermes but the company operates in exactly the same shoddy, inefficient way with the same couldn't care less attitude!
Once again I have received a message from this company to say they were unable to deliver as I was out, when again I have been in all day - this time with my front door wide open!
It is rather telling that this nearly always happens when my delivery slot is late evening, as if the driver has decided to cut the day short and go home!
I usually request a different courier but this time it was not possible, I had a bad feeling about it and I was proven correct, shame on you Evri!
I recommend that anyone considering using Evri should AVOID them at all costs! They are a DREADFUL company!

This full week I have had notification that my parcel is out for delivery of course they don't turn up. Why on earth do companies use them when they no how unhappy customers are. Worst courier company ever

Proof of delivery was my parcel on a strangers doorstep. I have tried to contact them several times and they say the delivery was successful

The worst company ever. And not just delivery company.
They won’t deliver your package, always a problem, never a solution.
No way to contact them direct, and if you do get a reply, it’s automated that the compliant is in hand and Simone will contact you shortly, which they NEVER DO.
Please just go bust and never reopen Evri.

Evri couriers are awful, we all know that. This appears to be a software company that has the misfortune of sharing a name with a disreputable company.

I made this mistake, so have many. Look to the right of this review. Evri.com are the ones that deserve it!

I am independant and not linked to either company.

This is ridiculous. First I get an email saying there was a delivery attempt when there wasn't, essentially implying it's my fault they didn't deliver. Then I go to track the parcel and their reason for not delivering is "the business was closed" - what business? I am receiving the parcel at home. Why is this different to the email I received? Then I used the support chat and the chat bot tells me there's a problem and my delivery is late. If they knew from the start my delivery was late why not say that? Why send an email that lies about a fake delivery attempt?? It's a terrible system that's bound to irritate people.

Every time I get done items being delivered by this bunch of buffoons, it is either late - by days on end, delivered to wrong house, or damaged. I wish NEXT would not use them.

Although my local delivery people are polite, helpful and friendly it's the company that's the issue. When we order online and pay for next day delivery only to get an email from Evri saying nobody was in and will try another day. The fact this has happened several times makes it worse. This is despite having cctv, ring doorbell of, well, nothing! No attempt to deliver at all. When I challenged the driver the following day, they freely admitted they weren't even working the day before, and no attempt was made. This is fraud purely and simply. They're charging the company I'm ordering from but decided not to fulfil their promise.

The worst company on the planet!

The driver pretends to deliver my parcels. He doesn’t even leave his van. He just marks it at delivery attempted. It’s been 3 days in a row and my item has now gone back to supplier. I caught him and took a picture of his van. I have opened an inquiry with Evri but as you know it’s just a bunch of robots so no one has come back to me. Evri needs to be striked off from being a courier service. It doesn’t fit the term, it’s an insult to all delivery companies

Once again they have said our business is closed. We are open from 7:30 to 22:00 today (Saturday). Is it the driver or the company, probably both

Used Evri to do a return went to local drop off near me woman behind counter very abruptly said can’t take that too big, went to another drop off printer not working, next day another drop point very abrupt man no room here for that , had another delivery from Evri pending so Tried to email etc because I wanted to give delivery driver my return when he delivered my parcel ,he couldn’t take it bc no bar code , However on Friday went as a last resort to NISA lemington road ends Newcastle upon Tyne lovely lady helped me with my return so finally parcel on its way back . Won’t be using Evri again I think they should take a look at some of their drop off points bc staff behind counter are not interested in taking the returns.

Straight after Dpd, Evri is the worst company I had experienced.
They lie every time even with small clothing parcels that "I wasn't at home and there was no safe place to leave it" . You know how it feels inside you when you know you were all time at home waiting. You know that he could just leave it by the door or with any neighbour IFFF HE ONLY BOTHERED TO COME OUT OF THE CAR. it is impossible to failure the next day, then next day excactly same scenario. You can't even complain to them and turn them back to you. Poor and lame delivery service.

Ordered from marks and Spencer on April 11th.Should have been delivered by the 17th.sorry it’s been misplaced.Then told oh it’s lost re order.Items now are out of stock.Appalling service. I wouldn’t even rate them 0 out of 5

Evri delivered my parcel great till the buyer opens it to find a piece of old clothing inside twice this has happened the first time I didn’t Believe the buyer this time I do then put in a claim if you can get through to them they give you the runaround this company is rubbish

Shocking company!!
Say they have attempted delivery!!
Untrue I was home and have a camera on my property!!
Awful customer service I’m very annoyed will not be shopping with any company that use them

I sent à parcel 3 weeks ago. It is now somewhere in Italy I have made in enquiry 2 weeks ago and nothing is happening. Just spent the last hour trying to find a phone number or a chat with Evri or Hermès, I can tell there are none. Beware of website Evri will direct you to that will ask for payment to open a chat !!!
This is the worst shipping service I have ever used and will never use them again. I recommend everyone to do the same

Still waiting on a packet...they said they tried to deliver it yesterday but no one was in Lies never left the flat was supposed to come out tonight still waiting on it...terrible service

Evri...what a forking joke, why do companies still use them. They were shi×t when they were hermes and now even worse. Everyone you speak too have a problem delivery from Evri. They need shutting down.